I love this Home Depot...its nice clean and the people are great They great you as soon as you walk in...without asking I had someone come up to me and ask if everything was good and did I need any help Came in and got what I needed Love that kind of customer service Self checkout was easy breezy In and out that's how I like it.... Sorry pictures are fuzzy because I was moving... read more

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Really bad customer service, they seem to care less about their customers. Non responsive, let you stay in the line while they have their personal conversations, went there to pick up an item, left without and ultimately cancelled the purchase. They can learn from the west Katy Home Depot location on dealing with customers read more

I was looking for a socket for wrench 6.5 mm socket please I was told to go to autozone or O'Reilly instead. Hope to see the improvement. read more

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A gentleman that helped me with Under Cabinet Lighting as outstanding. He guided me in the right direction. As well as helping me choose the right lighting. He also told me what I should use to hold them in place with being able to permanently remove them. Great professional personality. I deeply appreciate the care that this employee took the time to quickly help and advise me for what I needed. Definitely recommend Home Depot off Fry Rd and Rt #10 Texas read more

Do not buy any LG product from home Depot! If you have a problem with it after the 1st year, even if you buy an additional service contract, ( which they will offer you, through " Square Trade", a subsidiary of Allstate insurance), you will not get your appliance repaired! They have been stonewalling me for 3 weeks now! So, here we are, stuck with a year old refrigerator that we can't use!!! read more

Not to be confused with The Ho Depot, which is basically our house as you know. I never was a big fan of Home Depot but it used to be useful. The prices have gone much higher over the years and the service has gone from decent to non-existent. Especially at this one. The only woman that ever helped me here was a manager and was easily the rudest person I've ever encountered at HD. I was literally asking her questions about something I wanted to buy, about return policies, and she misunderstood and thought I wanted a refund on something. She lost her sh** and talked to me like a scammer who wanted to get one over on the store. Thank goodness I didn't want a refund and I never will because I will never be back in the store to buy anything. read more

The Home Depot - Ho me depot - Hardware Stores Near Me - Katy, Texas

Pro Service is horrible. No bueno. They're no trained properly . Manager has no experience with people

Horrible service and follow-up problems are very evident at this store. I called to check on a tree and was transferred to lawn and garden where a person (I thought it was a woman) answered the phone and said I don't care and put it back on hold. I stayed on hold so long I had arrived to the Home Depot. I hung up and called back while parked and the customer service said I don't understand why they won't answer. I explained what happened and to transfer to a manager and that I was outside. Spoke to Chris the manager and told him everything I just went through....all he said is I don't have a woman even working in that area. No I'm sorry that happened let me look into it, I apologize...not sure who it could be, no personal professionalism or courtesy for the customer experience. When I walked back there it was a young man with a feminine voice so that was the confusion. Sorry it wasn't a woman. Last night I was told if we came back to get the tree today they will be half off. We were outside looking at a Douglas Fir real tree. Not in the inside with the associate. We said okay we will be back today. Then I get here after the annoying disrespect call to find out they were mistaken it is only artificial trees inside and lights. I explained the situation and conversation with the employees last night and still don't receive a discount or apology no nothing. Service has been overlooked in establishments but it isn't right to overlook it when it happens. If a manager does better so will the employees. We spend our hard earned money and chose to spend it at your location to be treated with disrespect. I am very disappointed in Home Depot management allowing this type of service. read more

Why is it they never have what I need. Just a spare car key- they carried only very odd years. and if you get one with an attached fob- forget it, super expensive over $75. Of course I don't expect them to have keys for every make and model but come on a RAV4 Toyota, they had like 2005 2010 2011. Nothing new nothing older. And he kept asking do you want it to start the car. YEAH I'm running around with a new to me car and ONE key- that could get lost. Ugh read more

This is not my favorite Home Depot in Katy Texas. The customer service is lacking. When you are looking for someone to help you, it's almost as if they are hiding or run away from you. Once I did ask somebody for help in a section and they said they would page a person to help me. That person never came. I ended up having to snatch another person that worked there, and he finally helped me. But he didn't even know how to cut the chains and give me the slip in order to pay for it correctly. I love Home Depot, but this one is not it. Next time I will go drive a little further to get to the one down 99. read more

Needed help in paint and Carl took time out from getting off work to help me make a selection, shake all the cans, and help me get it all loaded in my truck. You made me a repeat customer by the actions of a single hard working employee! read more

I'm a pretty upset customer at the moment. Actually I've been an unhappy customer of The Home Depot for a very long time and I think the time to transition to a different home improvement store has arrived. It does not matter what Home Depot location I visit, what remains consistent across the board is the lack of customer service provided. It's a pain in the ass to get someone to help you every single time. If there's a wait for help, the employees fail to acknowledge that you're even there. Today's review was triggered simply because I feel like Home Depot robbed me. I was doing some normal shopping for things around the house and on my way to the checkout desk I happened to pass by the appliance department where a refrigerator I purchased less than a month ago was now being advertised as $1,000 cheaper. Not $100, $200, $300..... it was $1,000 difference. WTF? Who wouldn't feel robbed? I get the attention of the store employee that sold me the refrigerator less than a month ago and I pretty much get a 'tough shit' kinda response. The manager is then called over and her response to the situation was like this: 'Well the Home Depot has been talking about this sale coming for months now' 'If you saw our ads on tv, newspapers, and website you would have known there was gonna be a sale'. Girl bye. I can read people extremely well and she isn't there to provide enriching customer experiences. She's just there for a paycheck. She didn't ask questions, didn't even bother to see my receipt (which I had in my email ready to show proof of purchase). She's simply there to say NO to customers. Oh, and I bought the appliance with a Home Depot Credit Card and this is how they treat their loyal customers? KAY. $1,000 y'all... $1,000. read more

They rented me a chainsaw with a blade so dull I basically couldn't accomplish anything. I got my money back, but what a waste of time.

Jonathan at the paint department was super helpful and friendly when I went to the store a few days ago. He assisted me with questions about dealing with the upcoming hard freeze. He also gave some pretty good tips as the store was out of the faucet covers! Thanks, Jonathan! read more

It's a shame that the staff is so nice but the management sucks. Waiting on a refund and it's been almost 3 weeks and they are "confused" as to what's going on. read more

This review only covers the online ordering and curbside pickup service. I ordered a toilet and flange from the web site. The process was simple and quick. After paying, I received a text message and e-mail confirmation. I was also informed that I have a seven days pickup window. Three days later, I drove up to the pickup parking and texted my numbered parking spot. Five minutes later, a young man walked to my car and informed me that my purchase was on the way. Two minutes later, a petite young lady arrived with my purchase. There was no way this skinny girl can load the toilet into my car by herself. I did not know where her male partner went off to. I got out and help her load the toilet with me doing most of the work. Over all, this on line purchasing and curbside pickup experience was smooth. read more

The Home Depot - Quick and easy curbside pick up. - Hardware Stores Near Me - Katy, Texas

Worst location I've ever been to. You have a MUCH better chance of getting help at Lowes. This location does not seem to care about the customer, only the contractors. I've been here multiple times to get help with items that have been given to me as presents from here and I've been talked down to and disregard as a customer 9/10 times. Even their Assistant Managers are rude and do not care about helping the customer. I feel bad for anyone who truly needs their help. If I didn't have an expensive item with them, I'd just throw it away and go to Lowes. 10/10 do not recommend this location whatsoever. read more

I went for an Emergency 1 hour before this place said it was closing only to find out they couldn't let me go in because they were closed for a Party? Now a family of 4 including a baby is suffering for the night because of Home Depot's employees. A paper on the door does not notify ALL clients. Very rude people working there. Maybe posting events on the website can help before people decide to drive out there. read more

Worst place to shop Was literally kicked out of and I'll our shopping in So they could get something down didn't ask if I needed help or anything act like they the only ones have things to do with the cost of gas this is ridiculous customer service to drive all the way up there and go buy something and not allowed to shop read more

I've been fortunate enough to find a lot of needed items here lately. Whether it is salt for the softener, an extra fan for a room that doesn't cool as well, or the spring time plants they feel more useful now than before somehow. There is always great customer service here too. This spot does delivery through a service and in a recent order the wrong thing was delivered. The item we purchased was actually more expensive. A manager actually delivered the proper items to our home after getting off of work and took the wrong items with him. read more

Customer service was horrible. I would not recommend shopping at this store. I originally ordered and paid for my appliances on July the 5th and have had nothing but problems. They have attempted to deliver my item on 3 separate occasions and evey time items were damaged. I have tried reaching out to the store manager Aaron but he has done nothing but ignore me. An assistant Manger named Hamilton has attempted to assist me however he could only do so much. As of today I have still have yet to hear from the manager despite my numerous request for the past 2 weeks and being told yesterday that he would call me back in 5 minutes. I am still waiting. This whole experience has been a nightmare read more

The Home Depot - Damage items trying to be given to me - Hardware Stores Near Me - Katy, Texas

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By far the worst customer service, Saturday morning everyone there, and no where is there enough staff, anywhere. NO urgency to help customers, noted an employee slowly just ease along to open the cash register while people are 10 deep. Sadly asked the store Manager to help me, he pointed to 2 or 3 isles and absolutely NO help to me the customer. I'm curious if Home Depot Corporate ever gets out to their stores to see the disappointment of customers! Wake up! read more

that b 7 reviews·2 photos a month ago It was almost a great experience until I got to the customer service department with Johnathan. I initially requested an exchange for my items and he instead returned them which led to our next problem of payment with the Home Depot CC. He ... More 1 Rockin D Beard Local Guide·32 reviews a month ago Yesterday we walked in and my two year old was really excited about the balloons in the store. A lady that works in appliances stated to him if your daddy buys an appliance I might give you one. ... More Jennifer Royer Local Guide·28 reviews·4 photos 2 months ago This Home Depot is terrible! I was trying to find a replacement faucet head for my kitchen sink. I had a hard time finding the aisle, but finally found it. ... More Web results Home Depot App installed N Houston Home Depot Store Reviews, Pg 1 | Houston, TX 77037 Staff is very rude and inattentive. Not enough staff. Point of sale system malfunction caused me to waste half an hour of my life. 4.2 (200) Home Depot App installed Spring Valley Home Depot Store Reviews, Pg 4 | Houston, TX 77024 I have been to a number of Home Depot stores, and I believe this a well run company. The employees are courteous, friendly and eager to assist. The stores are ... 4.6 (327) Home Depot App installed Spring Valley Home Depot Store Reviews, Pg 10 | Houston, TX 77024 Store Layout ... Happy Customer! Wonderful experience! Friendly store associates, clean store and speedy check-out! ... mostly good service good price and very ... 4.6 (330) Home Depot App installed Spring Valley Home Depot Store Reviews, Pg 2 | Houston, TX 77024 Not as busy, but well-stocked and very organized and clean. A hidden gem for contractors and do-it-yourselfers, try it out and you will be glad you did. 4.6 (330) People also ask How much does Home Depot pay in Houston? What is the reputation of Home Depot? What is Houston best known for? Why are people moving to Houston? Feedback Web results Home Depot App installed Lower Heights Home Depot Store Reviews, Pg 1 | Houston, TX 77007 This store is always clean and well stocked. Employees are always making sure you are ok and guide you if you are lost. by 3.8 (31) Home Depot App installed Market Street Home Depot Store Reviews, Pg 3 | Houston, TX 77015 This Homedepot is very well organized/neat. Great employees and helpful when needed. Clean too! This Homedepot is very well organized/neat. 4.5 (283) Home Depot App installed Houston Hwy 290 Home Depot Store Reviews, Pg 4 | Houston, TX 77040 this store is always clean, the employees are very helpful, especially Ms Joyce in the plant department I told her that my yard is very dry with lots of sun ... 4.5 (334) Home Depot App installed W Houston Home Depot Store Reviews, Pg 9 | Houston, TX 77082 The store was easy to find, very clean and organized. The staff were very friendly and helpful and were able to guide us to the area we were looking for. 4.6 (342) People also search for The home depot houston reviews complaints The home depot houston reviews yelp Home Depot Heights houston 2777 Katy Freeway Home Depot 2777 katy freeway houston, tx 77007 1326 Lower Heights Home Depot Page Navigation More results Follow this search Footer Links Sundown, Texas  - From your device Update location Terms Jim D 18 reviews I was given a price to purchase and install 2 windows in my house. I paid the $40.00 to have them verify my measurments. I made 3 trips to the store becouse of a mix up, they lost the measurements. When I went back to order and pay. They had doubled the install price. The girl, Abby, admitted her error. I asked to speak to suervisor to help resolve what seemed to be a minor issue. I was hoping for a slight adjustment as goodwill. She didn't apologize and didn't want to do anything to help. I left mesar store manager Frank to call me to resolve. He never did not call me. I'm so insulted. I own several rental properties and have spent thousands of dollars at the Katy Home Depot. I'm not letting this go. read more

Worst home depot I've been to. One lady trying to help 5 customers in kitchen while 5 employees walk by like it's her problem not theirs. The lowes up the street is much better. read more

Wanted to give a shout-out to an exceptional store representative, Billy. He went above and beyond to help me with getting the materials needed for a project. Thank you a bunch read more

I ordered a washing machine from this store to be delivered. The only service offered during purchase was installation. I was never offered to opportunity to have my old washing machine hauled away, which is a server Home Depot offers. I called later after my order to see if I could have my old washing machine removed and was told that "I t's too late to add that service", even though it was never offered. I would not recommend using this store for appliance purchases. read more

Stopped by this Home Depot location for a plant and browsing threw their selection I ran into Frank & Brandy whom were both very helpful and informative on indoor and outdoor plants and beginner friendly plants! Brandy was so personable and helped me pick out soil and pots . I've never had this type of home depot experience. I got to the register and forgot my wallet at home and had to leave and go get it and although I live in Richmond I made sure to drive back to this location where I received the exceptional service ! Thanks Frank Brandy & Also Matt who put my new baby in my vehicle read more

Spoke to a young man on the phone by the name of Brett. He was very helpful with my request and even went to another department to inquire about what I was looking for. He went above and beyond to help me with great customer service. It's refreshing to see people that actually care about their job these days thank you for your help today. read more

Love this place. Great service. Love staff. Love garden area. Good parking. Love pick up at store. Very friendly!!!!

5 star customer service at the curb-side pick-up! Seriously fast. I ordered something Saturday and was shocked at how fast it was ready fir pick-up. Was expecting next day ... next year ... you know what I mean when it comes to service at DIY big box stores. Today, I ordered a small shop vac to handle an on the job water issue in a home I'm remodelling. Pulled up at the curb-side spot, was pleasantly greeted by HD associate Douglas. My order wasn't quite ready, but he made it happen. Will be coming back to this location for sure. read more

Customer service is complete trash. I asked for assistance in finding a corner piece for pvc pipe. The guy "tried" to look, and after finding nothing, he says "call a plumber." Tosses the piece back into my cart and walks away. So I took what else I could use and I grabbed the parts I needed, the people at the register were short with me too. Ridiculous. read more

This employee in the garden area makes me walk all the way back to get another rose bucket to scan in a very rude way, because the bucket I picked doesn't have a tag. Isn't it suppose to be their job? Also, there's two employees around not just 1. read more

The Home Depot - Lazy! - Hardware Stores Near Me - Katy, Texas

Rude staff - endemic issue from the top - the Manager on duty last night when I called in was incredibly rude to me after I received a damaged dishwasher delivered from this store that Home Depot admitted no fault to. Furthermore, Home Depot delivery agent incorrectly diagnosed my existing/old dishwasher as hardwired (called out an electrician at my expense last night who proved otherwise) - likely just lazy staff wanting to avoid doing their work. Stuck now with no working dishwasher until January with family visiting for the holidays (lots of dishes to wash!) Use a different store, or better yet Lowe's. I will not return to this Home Depot again. read more

Severe hostile customer Service. This "Sabrina" employee is out to antagonize customers on more than one occasion escalating the most basic questions to a hostile shouting match. I'm not buying here again and I suggest everybody avoids this store read more

Went to this location to get new tiles floor and we were helped by Kelly Moser the flooring specialist, with a sweet smile and great attitude! He gave us 100% and stood by us from beginning to end. The other employees there were friendly as well always offering help and a smile. Thank you Kelly for your hard work!! read more

Came in to quickly buy a 300.00 ladder that home depots app said that they had six on hand. There were none on the shelf and no one could be found to ask. Im sure all six were up in top somewhere covered in all the dust and filth that seems to fill Home Depots nowadays. Back when I spent 15 years in the hardware business this complaint and loss of a sale would have gotten a department manager fired and a store manager would have gotten his ass chewed out. Glad Lowes is just across the freeway. Headed there now read more

The gentleman that works the wood cutter is great. Attentive, kind and polite. This gentleman needs a raise. Home Depot needs to allow tips. That's how is consumers thank your employees for great services. Shaine needs a raise!!!!! read more

The Home Depot - Hardware Stores Near Me - Katy, Texas

Terrible customer service! As someone who works in customer service, I'm very understanding but it's unacceptable that I asked 5 different people for help and no one seemed to care or have the time to help me. All I needed was to get some wood off of a higher shelf. Apparently, I was asking for too much. read more

I have a Pro account at Home Depot and wanted to write a review of the exceptional customer service I received placing a phone order with Thiago. His knowledge and friendliness goes above and beyond! I wish all transactions were this pleasant and easy. He sets the bar. Thank you! read more

If only I could give a zero rating If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new on but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dish washer with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase. I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money the least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022 read more