So they had a wonderful selection of plants. I started there. I went for the purpose of getting a microwave. The first employee was an unfriendly man. Not helpful at all. I was still looking the all over and another employee came up and and assisted me. She was amazing. Gayle. She helped me and I did walk way with one in my car. She took the time to ask some questions and get me answers. So if one employee is not great try another. I got a good deal it was on sale. And hope it works well for me. read more

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Home Depot Lake Geneva WI YOU CAN DO BETTER! Crap for sale in handicap parking spaces, a long wait in line at self checkout, then receipt paper is empty. read more

The Home Depot - Crap in handicap parking spaces. - Nurseries & Gardening Near Me - Lake Geneva, Wisconsin

terrible service I went into store with a receipt for a $400 refrigerator ,I had a $7 charge for a hose that I didn't need. The customer service rep couldn't get the receipt to come up in their system, she passed me off to a second service rep that asked all the same questions and the second rep could get the transaction on the website. She asked the manager and he said the only thing he could do is give me an instore credit - Rip. I dont want to buy from Home Depot. Then I tried to get on their credit card website, it didn't work. I spent a half an hour screwing around and I could get it to work. Their website does not have a spot to send a complaint text read more

Ollie, Sig and Steve are all amazing...actually, anyone I have ever asked for help has been - but a few days ago, they knocked it out of the park! Ollie tried his very best to help, but needed "reinforcements" and Sig came to the rescue! While the part I needed was not available, they quickly came up with a second option that worked perfectly! Service with a smile, a laugh and complete satisfaction! Shout out to Steve in paint for always being so kind, helpful and knowledgeable. He is awesome! It might be a "big box" store, but the employees show that "small town" family friendliness always! read more

I paid 37,000 dollars for a kitchen. 6 months later I don't have one. I have no working electric in my kitchen. I've had zero returned phone calls and I'm stuck. read more

Let me start off by saying that I made a few mistakes with my purchase here, but then again, I have never had to purchase a washing machine. I will make my review more like an advice column. If you plan on purchasing a washing machine here, make sure you do all of your measurements. The sales associates do not squeeze that into their process. It is up to you to make sure that your appliance fits into the space you have for the machine. I did the measurements, but I did not know the pedestal for the machine came in 2 different sizes. I got the pedestal that was too tall and my washer did not fit under the cabinets in the laundry room. Next, once you purchase your washing machine, the delivery guys are helpful and knowledgable, but for whatever reason, their direct supervisor has them on limited time that they can provide for deliveries. If they do not deliver your product, and too much time was spent at your home figuring that out, they have their boss to answer to. Expect the delivery guys to answer your questions from their standpoint that best suits their schedule. Also understand that these guys are thrown in the middle of yourself and the person that sold you your washer. They get super irritated with the lack of communication that happens during the sale as it all falls on them and their delivery process in the end. Bless them. The most important thing I learned from the delivery guys that I wish I knew during my sale and during the two unsuccessful deliveries I have had so far: First, if they deliver your washer, and anything goes wrong and they have to take it back, just go back to your sales person and re-order the whole thing. As I mentioned, my first delivery was not a success because my washer was too tall. The delivery guys told me that they could not leave the washer with us because the washer could not be tilted due to the fact that they had to take out these rods that support the inner basket of the washer during shipping. They said that the washer had to go back to the warehouse to have it transferred properly to the shorter pedestal. Fine. My mistake. Today is the day, I was ready to do laundry in my own home and not within the moldy confines of a public washing machine. Boy was I mistaken. The first thing I noticed was that my washer had not been taken off the pedestal like the first set of delivery guys had mentioned. And the second guys delivering my washer were taking it out of Saran Wrap and 2x4s that somehow were supposed to support the washer during the time it took to bring it back to my house. They got my washer out and were like "It's scratched, do you still want the machine?" I was furious. I said yes. I wanted to buy time while they were switching out the pedestals. I called Home Depot and explained what was happening. According to the person that sold me the machine, this never happens. This person never made me aware of the option that I would have had to just re-order everything new in the first place. They asked me what I wanted to do. I said I wanted to have this machine while a new one was ordered to my house. The salesperson said no. They should have said yes after all this bs I had to put up with. Plus the seller had not done the return on the taller pedestal. I had to call to have it returned. All-in-all, I am leaving this here so that hopefully someone reads this and find it helpful. I am not trying to bash Home Depot as I feel like all of us sort of dropped the ball here. I'm still annoyed, but it's okay because I know my lack of knowledge annoyed them back. I was not a jerk about it, but I hope that it was a learning experience for the salesperson too. I would come back here in a heartbeat. I just realize that researching is very important. Times have changed and you have to be your own advocate. Sales people only sell now. That's it. read more

Delivered a very heavy item to the wrong address and neither FedEx or Home Depot moved it. Had to hire someone two days later. Box was torn open. There products have been great BUT pick it up yourself read more

Big box shopping at its best. I can shop here or pay an extra 20-30% for the local hardware store. And the selection is bigger. When I need consulting than I'm willing to pay the extra for the product read more

They recently put in veteran parking. I get my 10% veterans discount. If you don't go during weekends, you won't find big crowds which is great. When you first walk in, they have hand sanitizer and offer free masks if you need one. read more

Okay, I have had some really bad customer service experiences at Home Depot, but NOT this one! Hubby and I came in looking for a particular drill bit to enable us to remove fencing. The pattern on the screws was unusual. We were lucky enough to run into Patrick, from hardware. We went on a hunt, Patrick, hubby and me, for the unicorn bit and kept striking out. Patrick found that there was a bundle of bits in clearance that had not yet been placed on the floor and kindly found the bits and brought them to us. He was so helpful and friendly. I hope management sees this review because he really exhibited great customer service. And to Patrick...the bit fit!!! read more

Home Depot is Home Depot. You've been to one you've been to them all. There is always someone there that don't really know what they are doing but they are willing to help anyway they can. And then there are always those people walking around that will say hi to you when you pass, but will walk by so fast they hope you don't ask for help. read more

Spoke with "Rob" who is suppose to be a "Manger", which I find hard to believe based off how disrespectful and unhelpful he was. Did not resolve the situation and I am completely disgusted that Home Depot allows such people to represent their company. read more

I have never been so disappointed in a store that I've done so much CASH business with. I special ordered 3 doors in September of 2020. Today I had to make ANOTHER call to Home Depot to see where my doors are. This is the 3rd time they have moved my order out. This time until January 19, 2021. The gentleman that I spoke with (one of 2 people that work with doors) lied to me today saying he's never talked to me before. (I have notes from previous calls.....once you get a liar all trust in the company means nothing). On top of it when I asked why I wasn't called to let me know my order was pushed out again, this nice gentleman hung up the phone! (no customer service in this department) I will NOT do business with this store again. Menards works just fine for me. read more

From the moment I walked in, I saw nothing but professionalism. I was needing some wood panels to be cut, several other retailers stated on their website that they don't cut it to size (this included Menards). The associate in lumber was very helpful in selecting the panels I needed, and also cut it to size at no extra cost. When I checked out, the associate at the register was also very professional and went "above and beyond" customer service. A+ Home Depot! read more

Two days; 3 fails. 1) Yesterday online inventory showed 17 units available for an item in lawn care. Drove to the store, nothing available, not even an empty box. 2) Ordered online, was to arrive tomorrow and now may not show up for a week or more. 3) went to look at shades for my outdoor screened in porch. I asked about a particular shade, not sure whether it was for outdoor use or not. The department sales person pointed out all the reasons it wasn't for outdoors. Ok, fine. What would you recommend? He didn't respond for a while, then said that he couldn't make a recommendation because some people like one thing; others like something else. That's ridiculous. When you go to a department to buy something or ask questions, don't you expect them to know the product. Isn't that what they are there for??? If he was new, he could have just said so. Honestly don't know what to think. Not sure I'll be going to HD unless it's something I already know well. Definitely won't be buying shades there. read more

HD AND not that HD. What can I say? Do they make anything...no, not really. Just a distributor of other vendors stuff. Any different from Lowes, menards or Ace? Not really. But that's just my opinion. They are the closest box store to me so that saves gas $. They are clean. Store staff are super friendly. Location location location. I personally like menards but it's a haul to Burlington for small stuff. read more

Friendly staff, lots of displays, clean store, and a wide variety of items. I love shopping here! Made a return today with no hassle and also purchased two new bronze finished floor lamps for a bedroom. Will be back :) read more

my daughter and i are redoing our kitchen and have recently made numerous trips to lake geneva's home depot. we ran into 3 different employees that gave us such good service!! so good in-fact i'm posting this review (i rarely Ever post reviews unless i'm extremely happy or extremely pissed).. last week, Terry in paint, yesterday was Jim from "doors & windows department", and today was Dave from freight!! all went above & beyond, very professional, knowledgeable, and KIND!! so very happy with their service!! thank you(: read more

Had one of the best retail experiences of my life there yesterday. "Denny" in doors and windows was smart, responsive, and could explain screen repair to a novice like myself. Big thumbs up! read more

In and out so fast !!! And had a return. ???!!! Great store, clean and uber easy to find what I needed. Glad it's here !!

I am a Home Depot lifer. I really like doing business with this company. The Lake Geneva location is my favorite store. They are always pleasant, helpful and prompt. I recently took advantage of their 4th of July paint sale, purchasing 10 gallons of color matched paint. The customer service was exceptional. Even with a long line of impatient do it your selfers, the 2 person team handled everyone's order with efficiency and humor. read more

Super friendly people here and they just got in a ton of fresh plants! I can't wait for spring and outdoor planting, but while I'm waiting I freshened things up indoors! read more

ken the cashier was funny and helpful. he helped top off a very pleasant experience at home depot. bruce in hardware was very knowledge.