You can do it, they can help. This is a sprawling big box store along one of the busiest north-south highways in the country. This place seems to cater to the builders, and not so much the finishers. They have a large outdoor and lumber section, but the stuff for the smaller projects seemed to be lacking. Need help here? You're outta luck. Fortunately, in Texas a lot of people are eager to help answer questions, even if they don't work there. I didn't see an orange vested employee in the aisles. It's always maddening when they decide to shut down the whole aisle to drive their ladder or forklift around to rearrange the merchandise when you just need in there for a single washer or something. My favorite HD product has gotta be the 15' skeleton they sell for Halloween... Parking is easy. Access is easy. read more

The minute I walked in to the minute I walked I was greeted and taken care of as I was an exclusive member! So grateful for everyone on staff today! From the lady in the painting center to the gentleman at check out today! Thank you so kindly to the hiring manager who hired awesome friendly and helpful staff! My trip was beyond successful to you all!! read more

Great selection of all the hardware and home improvement needs that you could imagine. I really enjoy their gardening section and all the employees always been helpful and show me where the products are that I'm looking for. I like browsing for general home improvement ideas and the appliance section give me a pretty good idea of some of the upgrades I could do with my house. Sometimes I do need a board cut and it is nice that they can cut a piece of plywood as I need for any shelving or various needs around the house. read more

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I ordered a pedestal for my brand new dryer. I thought my old pedestal would fit but I was wrong. I ordered it online. It was in stock and available for delivery. I needed it to be installed since my husband was out of town and couldn't do it on my own. I've ordered it separately before, dryer from Home Depot and pedestal from Best Buy, and didn't have a problem with Best Buy installing it for me. Home Depot showed install was free with delivery so I didn't think twice about ordering it from Home Depot. No where in the ordering process did it state that they would not install if the dryer was not from Home Depot. Delivery day the 3rd party delivery guys arrived and stated it was not to be installed only delivered but they would do it for me for $50 bucks. I was very confused and upset it was stated in my order free install with no other information about Home Depot's policy. The online chat was also extremely rude and would only take a return. This is a deceptive practice. This is the last time I will purchase anything from this chain. I would like to add that there was no hardware included with the pedestal. Learned my lesson. Next time I will use Costco or Best Buy since I've never had any problems with them in the past. So long Home Depot. Customer service gets a big F and there was no value using Home Depot only headaches. read more

On Sunday, 3/2 I used curbside service to pick up some border stone for my flower bed. Because the survey closed before I could rate my experience, I will comment here. The service was top-drawer, five stars. Adrienne was cheerful and polite when she came out to my car. This was so much easier for me than to walk all the way back to the garden center. They made it so easy! Thank you for a great experience! read more

The worst Home Depot of all Home Depot's. Cancelled my pro extra membership and will only be shopping at Lowe's. Rude flagrant James church general manager Couldn't care less about customer satisfaction. Return lines out the door and an entire store filled up with undertrained staff that doesn't even know how to ring up items. Shelves always missing critical items. read more

Wow when you walk up to this garden center you better be eating shades!! The color is so bright from all of the flowers that it will blind you for certain. Amazing, inviting, and fresh... the plant selection is good but the color is amazing! Truly a great lace to get your gardening on. Lots of activity, the garden center was open and ready for your business. read more

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They had the hard to find torx sockets for newer vehicle bolts. Replacing the shocks on a 2013 dodge dart. E14 and e20 needed. Also salt bags needed for my water softener. read more

I visited the Home Depot in New Braunfels this morning for a few bags of fill dirt. Many of the bags were busted open with dirt all over the floor and the aisle was filled with trip hazards. The un-busted bags were up too high to reach. I let the cashier up front know and she diligently tried several times by phone (it was broken) and a handy talkie that no one answered after 5-6 times. I finally called the store and spoke with someone up front who sent a lady named DeDe to the register and all she did was complain to the cashier! After about 10 more minutes, a guy named Devon came and was looking all around the back and finally came up front and started getting snappy because no one was back there. I told him maybe he should have come to the front to begin with so then he lost it and accused me of talking mean to him and he was doing me a favor. These sorts of things happen regularly at that particular store. Many aisles are always closed or heavily cluttered. The line manager promised to confront the rude "take-with" but I think I should avoid that Home Depot with the plague. Take your chances if you wish. read more

Poorly staffed store. Waited over an hour for help that never showed up (despite us asking again multiple times).

Bought a refrigerator I was told that it would take 3 days to get it delivered to my house, the day of the delivery a guy from Home Depot called me saying that they couldn't found my address in maps I send them a pin of the location of my house since is a new neighborhood and the street is not in maps yet even I sent them photos of the street, I was told that he was on his way and would be there in 20 minutes after 5 minutes I received a message saying that my order got rescheduled another 3 more days with the excuse that they couldn't find my address after I sent them a pin with my location, don't waste time with these people go to Lowe's service is faster and better. read more

Phone left off the hook on Friday July 21st 3pm and has been off for the entire day. Called the other one home depot in the immediate area and all were helpful in my questions. This location feels entitled to just ignore a corporations employee policy protocol. Paying for a phone line to help the customers they're blatantly ignoring. Wasting a businesses money to provide horrible customer experiences can't be good to the bottom line profits. Maybe look into why this location doesn't adhere to policy in regards to phone inquiries. Definitely horrible customer service at this location. I can just imagine what curbside or online order customers are experiencing. Pathetic to even know management allows this blatant lack of concern for customer satisfaction. Forwarded to wait while the line rang for over 30 minutes on speaker. That was enough to know they wouldn't pickup. Home depot customer service rep this day just felt that they earned a in store vacation away from responsibility. Got to love the people that are hired to stand around and figure out how to avoid on the job duties. Talk about giving pay raises. Give the customer service here a bonus and pay bump. They have definitely found a way to steal pay checks. Might as well make it a hefty one so they really reap the rewards of no work ethic. The store management here must really like their employees to grant them the ability to just not answer the phone. Crazy to think people are paid to be this horrible at a job. read more

Zero! Ten o'clock on a Friday morning, no one working in the paint department. Lowes is close by!

All ways have what I need - a a lot of free delivery's Returns made easy. Great nursery. What more do ya want. read more

I spend a LOT of time and money in big box lumber stores. I usually don't go to Home Depot because it's out of the way. Today I did and forever after I will be going completely out of my way to go somewhere else. I arrived on a Friday mid afternoon. Not a lot of people, most of the contractors had already come in the morning, and it seemed like a good time. So I go to what I needed and then I had to wait for someone to help. There's not much you can pick up at Home Depot that you need help, but unfortunately for me I did. I literally waited 10 minutes and NO ONE came by. Then I played that game. You know where the lion looks at the gazelle and the gazelle act as if they don't see them and wander off. I try to get eye contact and everyone makes a turn and takes off. Finally I run one of them down. He says no problem, I'll call someone. I'm watching the watch now. I'm waiting and five minutes later they guy is shocked to see me again. "Any moment now". Five minutes later I track another guy. "I'll call someone" and he turns around with the radio in his hand and walks across the entire store until he faded into the horizon and the radio never went higher than his waist. Final attempt and then I just walked out. The management in this store needs to walk around a bit. THey need to work on their customer service surveys like crazy. There is NO WAY I will ever go there as trying to get someone to help is insane. I can't wait until Amazon seriously enters their space. I'll likely continue to go to their main competitor, but there's got to be better options. read more

Update: literally every online order I make to pick- up ... is always wrong!!! These people are extremely incompetent. Very concerning

I have seen Portable Toilets cleaner than their bath room , this is the men's room I'm talking about at 10:30 am . read more

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It couldn't be any more evident that these people hate their jobs. I can't stand when employees are rude to customers, much less if it's unwarranted. After an hour of asking for help, Pam finally showed up. During our conversation another customer walks up and asks her for tape. After she hands him some, she rolls her eyes at him as he walks away! Seriously, Pam? Just go home. No one seems to know where anything is or wants to offer help of any kind. It's okay, I much rather spend my money at Lowe's instead. Just skip the trip here. read more

I purchased a washer and dryer from the appliance department at the Home Depot store in New Bruanfels, TX on 11/27. Delivery was scheduled for 12/1. Delivery people reported that they left a note on the door. I was waiting on the front porch for the 4 hour wait period so the obviously did not leave a note on the door. Delivery was rescheduled for 12/8. Delivery people installed and tested the machines - the washer did not work so both washer and dryer were returned the same day. I was told that I would receive a refund within 2 - 3 business days. I called today 12/13 to find out why the refund was not credited to my card by now. Now they are telling me that it will take 7 - 10 business days - so Home Depot has had $1500 for 3 weeks and I will not actually get funds back until 12/18!! DO NOT SHOP APPLIANCES AT HOME DEPOT!!! read more

Went here to rent a truck. The two men working in the rental center were friendly and the process was quick!

Order online a Milwaukee lawnmower that the website said they had few in stock and was going to pickup after work, next thing I knew I'm getting a refund with an out of stock message. So either they have no clue what inventory they have or they sold them out from under me. Tried to call them about it but they never answer. Poor customer service. read more

I've been to this store several times and service is hit or miss. There are employees there to help on occasion while other times I felt like I was there by myself. On the day that I'm writing this review after going to the store looking for a particular item. I was looking for something i saw on their website. After searching where it should I looked it up and an employee looked up the item where the item was located and took me directly to it. This is a rare incident as other times I couldn't find anyone to help me. I went back to there several hours later to return an item. The service desk quickly processed my refund. read more

The Home Depot - Nurseries & Gardening Near Me - New Braunfels, Texas

I love everyone there, been shopping there for the last 10 years, Mrs "Bee" has always helped me when ever I've had warranty issues.. with a smile read more

My boyfriend and I were shopping for lumber for a home project. The wood saw used for cutting lumber has not been working. This wouldn't have been big deal, however the associate that we asked for assistance was especially rude/ dismissive of our requests (on two separate occasions). The first time he rushed us saying "make it quick", and acted like we were inconveniencing him. On the second occasion he was annoyed that we asked him for help and said he would call the associate in charge of lumber, but got on his walkie-talkie and continued to do what he was doing before- completely ignored us and inched away from us. Not okay! We will be back because this is the ONLY Home Depot in NB. I WILL find out this guy's name and report his shitty customer service. It's not our fault he looks like Kip from Napoleon Dynamite! read more

I've been to this store 3 times and each time I've had to deal with complete idiots. Not one person could answer a single question. They were not difficult questions. The questions were about vacuums and the fake owls that scare off birds. Each person scratched their heads and couldn't figure out how to answer. It was like it was choreographed. Where do they find the people who work here? What happens when someone asks for help with something more difficult then vacuums? read more

Josh in the lumber department is beyond helpful. He went out of his way to help us find a solution when they were out of the product we originally went in for. By far one of the best trips I've had to Home Depot! read more

The New Braunfels Home Depot doesn't support their veterans the way the surrounding Home Depots do. They won't apply a military discount on appliances or lumber...really? What else do you buy at Home Depot, expensive gum? Very disappointed! I'll drive 7 miles to go to the Seguin Home Depot for they do support veterans! read more

The service suck we stood there for 15 waiting for the guy to come and cut the wood for us. We watched him stand around not doing anything for him 10 of the 15 minutes after he was so eager to help the other guy. Was very disappointed with the services they need to do better. He walked by and didn't even acknowledge that we were standing there. So we left and as we were walking out they had a very nice older gentleman eager to help us but we had to get to work so we left disappointed in there service, read more

My husband wanted to look for something and I ended up in the garden center. I have to say someone has to water the plants. They were all sad and wilted. It looked like they have been like that for a while. I was so sad at the sight of it I was looking for the water hose myself. I did find the watering handle but no hose. I was looking for something in the store and never found it. The set up was a bit confusing. So many items crowd the walk ways. read more

Nicole in the appliance department has been WONDERFUL help. I had a problem with my Home Depot CC and she was on the phone for over an hour dealing with customer service. She had way more patience then me. read more

I purchased a stove. July 3. They delivered it. July 9. Put the plug on it. Aug 11 we hear 2 loud pops. Aug 12 no elec to it. Got home that night pulled out the stove looked behind it. The wires nuts everything was melted together. I called home depot can't take back a stove. I go up there on the 16th talked to an Assist Manager after waiting an hour. He told me that he had to file a claim with Home Depot insurance company. It is now Aug 31. I have been calling all round trying to get help. NOTHING. I talked to a third person through the insurance place and they will only refund a repair. I want my money back to purchase another range. If I have my way I will never by anything big from home depot again. They do not stand behind their customers. I'm getting back on the phone again today. Everyday. read more

Highly recommend the rental/repair shop at Home Depot. Bill was a great help. Great customer service.

Just to let the MOD you lost a 3000.00 sale today because there is no help in appliances. 30 employees walking around but no help. Sad sad. Have to go to another store to get help. read more