Customer associate Shelby was very helpful and informative. Definitely see Shelby if you need help finding anything. Was even able to help me find my receipt for a warranty claim. Perfect service. read more

My husband and I frequently come here for household needs. The prices are fair and the staff is usually helpful. I have bought several plants from the nursery department and they have lasted a very long time. read more

Service is always inconsistent. Especially paint department. Lady with glasses is either really happy or very sarcastic. And not in a fun way. I guess we'll get the type of service depending on what kind of day she's having read more

Service excellent... advice really informative.I got help with plumbing and repairing roof thanks for everything...it's nice to do it yourself. read more

this is the WORST customer service I have encountered in 50 plus years. I'd suggest customers go anywhere other than Home Depot. The staff doesn't help at all. The delivery drivers are incompetent on their best days. Never again. read more

Nice employees and staff however this buildings HVAC system is filthy dirty. Next time when you are in any homedepot look up and find the big a/c units marked with RTU #1-6 and see how dirty the vents look blowing the air down upon our heads. Very dirty air. read more

Vic saved the day! Provided excellent customer service and resolved what could have been a huge issue for me. Entire customer service counter was great as well. read more

Needed to purchase new countertops and appliances, we met Laura in the appliance/kitchen area. She was such a pleasure to work with, very knowledgeable and helpful. Even walked us through the process of financing the whole project at 0% interest. We will definitely be going to this location for all our future projects!!! read more

We call them in the morning to reserve a stump grinder, the lady told us we had two hours to pick it up, we get there thirty minutes early. A different person at the tool counter says she rented the grinder to someone else and the other one needs a belt replaced. So all that time we could've been checking with other stores goes out the window and we can't get our project done. Pro tip to Home Depot: If it's first come first serve, just TELL us!!! Don't tell customers a tool is on hold and then pull the rug out from under them, that messes with our planning. Buyer beware: Do NOT rent tools from here. read more

I went appliance shopping today between Lowe's ,Home Depot. While at Lowe's customer service was exceptional. While at Home Depot I asked 2 people walking by that worked there for help. 1 person called for someone and the other person pointed to an waved the person over stating he is the one to help you. I waited a few more minutes looked down at the person again. He actions screamed at that he didn't care about the customer and that Home Depot did not need my money so I went back to Lowe's right next door. Maybe they should look to help customers as they do blocking aisles to move product around. You lost 2 sales today 1 dryer $600 and an $900 gas stove. LOWES WAS HAPPY TO HAVE THE SALES TODAY read more

This Home Depot is hit or miss...the lumber department is exceptional however the customer service desk needs improvement. They answer the phone as if they are sitting at home having coffee, you have to ask if it's the a Home Depot. The manager of the store named Belinda was not friendly... I don't believe she was the store manager. I have spent about $500 since the Coronavirus and used curb side. They are normally efficient but today hours had passed and no response. The customer service clerk got smart with me and said do you want this order or not...once she said that I cancelled my order. Sometimes when you are at Home Depot and ask where something is they point over there...or if you ask for some help no one comes and you have to ask a customer. Very disappointed with the service except the lumber department they are awesome! read more

My wife and I been shopping for a washer dryer combo. We originally bought a Samsung pair fro Lowe's. Got a fair price, and it was delivered on time and installed well. It was incredibly noisy, and my wife wasn't happy with some other aspects of it, so eventually we ended up returning it to Lowe's. To their credit they were extremely gracious about it. After more shopping, we ended up at The Home Depot and bought an Electrolux set. Great items. Great salesman. Everyone we spoke to in the store was wonderful. The problem was with the delivery. When the guys showed up ( on time) my wife explained to them that she wanted the machines installed with the washer on the left which is the opposite of how the faucets and vent are set up. She likes them that way and our previous set was installed that way. When they were done we noticed the doors were installed the wrong way. Not a big deal, I planned on fixing that myself. Then we REALLY noticed that the doors were fine, the guys had installed them the opposite way that my wife wanted. In addition they hadn't installed some anti vibration pads we purchased also. We caught them right before they left and asked them to correct that. A few minutes later they came in and said their dispatcher told them NOT TO do that, since they've already made the delivery. Completely ignoring the part where they messed up the installation. After calling Home Depot, it was arranged for a delivery team to come out a few days later to fix this. In the mean time, being a former mover, I just juggled them around myself. They're where they should be now. I'm not worried about the vibration pads because this pair is exceptionally quiet as it is. Next step, call and cancel the delivery. I called Home Depot, and they told me I needed to call their delivery service to cancel. Apparently that's a courtesy they don't offer. I tried to call The delivery company ( I BELIEVE run by GE), and was completely unable to reach a human to cancel this . There apparently is no consideration in their voice command system to cancel an order. My major takeaway from this? Lowe's needs to start selling Electrolux! read more

Its Home Depot people? It is just like Lowes but orange. read more

The Home Depot - Nurseries & Gardening Near Me - Pensacola, Florida

The first worker I talked to was kind and helpful. When I needed help again I asked a worker named Jeremy. I told him that another worker who was busy helping someone told me to ask him. He made me repeat the story 3-4 times and didn't believe me so he was unwilling to help. He was super rude and didn't help us so we left. I hate it for them but I'll be going to Lowe's from now on I guess read more

Tonight I needed a piece to fix a curtain rod. I am the least mechanical and my husband was out of town. Kellie found me roaming the isles and asked if she could help. I explained I needed a doo hickey to fix my thing a ma bopper. ( I could not use any accurate or technical words to describe my need). She took me to two areas searching for the piece. It was not available but she figured out a solution to what I needed and even took the piece over to tool rental to cut it for me to the right size. The piece cost $1.38. But the time she saved me and customer service was worth a million. Thank you Kellie for going above and beyond for me!! Much appreciated. read more

My spouse and I have always enjoyed shopping at Home Depot, but recently had the most horrible experience with the home depot delivery. Purchased a refrigerator, set the delivery date and from there it became a fiasco trying to get the thing delivered when they PROMISED it would be delivered. Calling the store was no help and calling the delivery service was even more useless. Apparently, they contract their deliveries and that company is hurting their business with their shenanagans and poor hires. I really like this store and will continue shopping here, but I will think very hard before making big purchases that need to be delivered. read more

The Home Depot store and it people are great. But your delivery service should be fired on spot. I had refrigerator delivered and to be insulated with a new water line. Delivery guy comes up to the door to get me to sign and tell me he is getting the refrigerator. Turns around drops refrigerator on drive way and drives off. I call him and he says your son told me to drop refrigerator. But I was the one who signed the pow you know the one of age. He said well I can't maybe another day or later today. I told him no I went back to store for them to come pick it up being was done playing games. Bev. Save the sale by telling me she would send 2 people from the store to handle it. Hour later my Home Depot pros handled it. Thank you Wes and Jason. read more

Home Depot, like Lowes claims to offer military and retired military a 10% discount across the board. I tried to take advantage of this when at the 9 mile road location ordering a not in stock item online at the store. I was told I could not receive the discount because it was ordered online. The floor worker refused to take this to the general manager of the store. I went next door to Lowes who had no such issue. I would say Lowes is by. Far the better store. They are supportive of the military and honor their offers, unlike Home Depot. If you are a vet, do your self a favor and head to Lowes, not crappy Home Depot. read more

Shopping here is a major waste of time! We were trying to purchase a hot water heater. The employee responsible for this department had left for the day and another employee trued to help us. While we were there we received a call that a delivery was being made at our home in an hour. The clerk assured us that we would be finished shortly. This went on for well over an hour. The bottom line was that after almost 2 hours we were asked to agree to an installation price of $500 to $1200 on a $478 water heater. We did not purchase the hot water heater and will not return to this store again. read more

We went there two times this past weekend. I've lived in TX AND OK and no where have I ever had such good service! Literally every employee asked if we needed help or said good afternoon! We did need help and they actually walked us to that item! We also went to Lowes looking around and no one even acknowledged us! Home Depot from now on! Location is 9 Mile Road. read more

I did not realize when I bought my appliances that Homedepot was now a third party. Took me 48 hours total, over three days in a two week period. to get my new appliances. I lost rentals and a lot of time waiting to finally get my appliances delivered and installed. Another company does all this and they are terrible. Homedepot just takes the orders. Two managers said they would give me something off ,which they never did. GE gave me a very small amount , which no way made up for the inconvenience or the rental loss I suffered. read more

Staff was super friendly and helpful. The store is always very clean and the garden department is huge.

Today, when I went out to mow my lawn, the pull cord broke off on the 2nd pull. My husband was gone for the day. I called your Home Depot and asked if you stocked the part and was told you did. I then asked if someone would be able to put it on for me. I was told probably someone in Tool Rentals could. I took the part containing the broken cord and found the replacement cords. I went to the Tool Rental department and a very nice man fixed it for me and didn't charge me. I'll bet that wouldn't happen at Lowe's! My husband and I always use Home Depot because the staff is so friendly and helpful and we prefer your location for that very reason. Thanks! read more