Today I may have been in the store for a few hours get a warranty with the fridge taken care of. It was not Home Depot's fault from the start. It was the maker of the fridge Frigidaire, who was horrible by the way. But let me tell you Dominica Hector and Beto all pulled through as a team to get it taken care of. I am very thankful as I have been without a fridge for nearly 2 weeks. Dominica you were amazing not just at all the Home Depot portion, but just as a customer service person in general I was having it hard you seen that you even gave me a little hug which meant the world to me in that moment it has been a rough time, but you made it easy today thank you read more

Had to take a 2nd trip to Home Depot because the lock nuts I bought at the other one didn't fit even though I screwed the original nut on the sample screws they had. I went one size up to an #8-32 so we'll see. This is a different Home Depot than my last visit and I have to safe it was a much better experience. When I walked in I was greeted instantly my customer service where I did my return. The return was easy and quick. I was greeted a second time when walking the aisles looking for the item I needed. It would be so nice if all the Home Depot's had the same basic layout so it took a little while to find the bolts. Check out was quick, there was no line and I did self checkout. The girls working self checkout were very friendly and also greeting customers as they entered the store. I always appreciate great customer service. Hopefully these bolts fit! read more

The Home Depot - Lock Nuts - Nurseries & Gardening Near Me - Rialto, California

We are so thankful for Cathy who helped me & my husband choose plants from their nursery. I was picking out monarch caterpillars to try & save them and she helped me with guidance on milkweed care. They obviously don't use pesticides and make sure they do what they can to care for the environment. Customer service in the gardening center was outstanding & I hope they are recognized for their kindness & great care. read more

The Home Depot - Nurseries & Gardening Near Me - Rialto, California

Usually, my Home Depot experiences are less than satisfactory. Today was different! I have never had so much help and assistance. Just the general vibe and customer service today was extraordinary. This will be my Home Depot from now on. So many helpful staff no matter what aisle I was in and everyone was so pleasant. Great experience. Thus, I spent more. ;) Customer service matters. read more

The Home Depot - Garden section selection for the day. :) - Nurseries & Gardening Near Me - Rialto, California

I had a couple questions, Nick and Manny Compos helped and answered all my questions. They helped me find what I was looking for and even helped me load it in my car. Also shoutout the manager Hector for working with me! read more

The Home Depot - Forklift - Nurseries & Gardening Near Me - Rialto, California

want to give a huge thank you to Dan at Home Depot for helping fix a paint situation that another Home Depot location completely got wrong. I was originally sold a terrible color that looked nothing like what I wanted, and I was extremely frustrated after spending so much time and money. Dan took the time to really listen, understand the look I was going for, and helped me get the PERFECT color. His patience, professionalism, and knowledge made all the difference. The new paint turned out beautiful, and I couldn't be happier with the results. Excellent customer service like this deserves recognition. Thank you again, Dan! read more

I went to buy some blinds for my home, a female named Michelle helped me out, I told her the exact measurements of my window and that I needed a half inch smaller so they can fit, and she replies to me with attitude that the machine always does that automatically and gave me a bad look. So I trusted her went home and they didn't fit, she never cut the extra half inch. Bad attitude and got it wrong. Smh Michelle read more

no way I can't leave a 5 star review for Dan the Paint Man. Not only helpful but very attentive. We spend quite a bit of time mixing colors until we got to the my desired color! Couldn't have done it without him! Thank you Dan! read more

I went to Home Depot yesterday with little knowledge on how to update my sprinkler set up. After looking at the different nozzles and stems, I was greeted by Savanna. She was incredibly knowledgeable and took the time to help with my questions. She was with me until I had everything I needed and i didn't feel rushed at all. A couple of customers came to her with minor questions and she helped them and continued helping me immediately after. I was able to update/fix my sprinkler system. Thank you for taking the time, being patient and offering your options/opinions on what I can do. Great experience last night. read more

The Home Depot - Nurseries & Gardening Near Me - Rialto, California

Mr Dan was able to help me color match an old cabinet door when no one else was able to. Thanks Dan, it is much appreciated. read more

The Home Depot - Dan paint department - Nurseries & Gardening Near Me - Rialto, California

The only reason why I'm giving any stars is because Dan and his girl in the paint department are super fantastic Love They always 100% nail my painting needs Christina I think she's kind of a supervisor Super nice Bridget In returns can be mean sometimes What generally everybody's really nice it's more of the system there.. Every time I order anything its like huge problems I bought cars and got loans easier than buying appliances and carpeting at home depot. read more

I have lived near this Home Depot for 13 years and have not had great experiences with it. Today was a complete surprise. The staff was friendly. I got help right away in the paint department. And then i went to buy my screen door, OMAR helped me. What a delightful young man. He was knowledgeable of the product, guided me through the delivery process, and offered advice. I was more than pleased. I will again have some faith in this store. Sales person M4GWSAE PS Unfortunately the screen door was delivered today, and it was white instead of silver. Hopefully, this can be resolved. The sales manager is looking into it. read more

Ricardo in lumber has been so helpful! I had came a couple days ago and had another person help me with my needs. Today i came in an Ricardo has been nothing short of amazing! I'm working on a project for my friends 30 bday and Ricardo has had such a good attitude helping me pick which wood would be best for the project without breaking the bank! He cut every piece i needed so this girl wouldn't mess up too bad! His attitude has been great too. I'm so appreciative being that I've been to Home Depot's before and they acted as if I'm a bother when asking for help. So thank you again Ricardo! read more

The Home Depot - My friend Ricardo helping me out! - Nurseries & Gardening Near Me - Rialto, California

Love this location, this is where I find my air plants . I'm not so much of a handyman but I can try to fix things. I came today for the garden section. I love flowers and in this location it seems there are more variety of fruit trees , blooming flowering plants as well as artificial decorative plants. This depot seemed like a lot of new hired staff , every corner there's someone to help you. Overall the store is well organized and shelves are pretty well stocked. read more

See all

Nice selection! Value is a little pricey. Service was really prompt and informative. Worker asked if we needed help and was super kind to offer his help :) read more

I want to give a huge shout-out and recognition to Dan from Paint Department! He did a truly tremendous job matching paint for me. I brought in a bucket of paint with an incorrect color, and Dan was able to make the correction manually--it was absolutely amazing! Furthermore, he provided fantastic advice, helping me select a much better tone for my interior painting project. Thank you so much Dan, for your expertise and exceptional service! read more

Shout out to Don in the Paint Dept.! Don is highly knowledgeable and experienced in his field, and fun to work with! He taught me a lot about choosing colors and types of paint, and my retreat room looks and feels just the way I had hoped. Thank you, Don! read more

I moved to the area in 2021, and we usually visit this store and the store on Sierra Avenue. We are homeowners, so we are constantly buying stuff for our home. Yesterday, we went in for cleaning supplies, and salt for our water filtration system. Although I do not like this store, it is closer to our home than the one on Sierra Avenue. Everything was fine until I walked to the self check out. The lady standing there started scanning my items, and I asked her several times to stop; I didn't need assistance or ask for help. I would have gone to the register with a person if I needed assistance. The worker responded that she had nothing to do. Well, that's the store's problem. It's self check out. If you don't want people using it, close it and ask us to go to the register instead of harassing regular customers and minding our business, and please give your employees something to do since, over her statements, she was bored. From now on, we'll go to Lowe's even if it's further away to avoid this store and employees bored at work harassing customers. read more

I will not go to any other paint store. I have visited this store many times over the years. No one knows paint and projects like Dan! Even when I have questions about cleaning concrete, he knew what I needed. I love to paint and refinish furniture and Dan makes sure I get the right products every time. (He even helped me pick the perfect color for the exterior of our home) Thanks Dan for knowing your product and always guiding me in the right direction! read more

The Home Depot - Home - Nurseries & Gardening Near Me - Rialto, California

See all

Mgr Hector, assisted with options for the Freezer we were looking for and the shelving for our bathroom. Just purchased upright Frigidaire freezer. Elizabeth Cuevas was great. Very happy with my purchase and the price was phenomenal for the 20 ft.³ freezer. read more

Manager is awesome with his customer service, I called 20 mins before closing to look for a specific item and the patience and kindness he had worked so well. Purchased my work item with excitement, off to work in the morning with triple digits all weekend. Thanks Rialto Home Depot for caring read more

The Home Depot - Neck Fan - Nurseries & Gardening Near Me - Rialto, California

Mr. Dan Tucker in the paint section was simply REMARKABLE!!!! Not only did he cut his lunch break short to help me, he patiently explained and demonstrated step by step on what I needed to do to complete my DIY project with staining my cabinets. His expertise knowledge on this project was so helpful, I was totally going in the wrong direction until he stepped in. Thank you Mr. Tucker for your time and advice, it's greatly appreciated!!! Please see him for all your paint/stain matters, he's your guy!! read more

Today I went to visit the Paint Department for questions about a new house project and I was extremely satisfied with the services provided to me. I was attendted by Dan, one of the employees from the department. He was patient and eager to listen to my concerns about what paint I should be and how it'll look on my house. He recommended several options while explaining why certain colors would look great for my house and which ones I should try to avoid. Dan also encouraged me to use some samples to see how they would look for my house. He went above and beyond when it came to explaining how I should go about with the paint selection. He also was very thorough with actually mixing the paints and making them the right colors. Dan demonstrated exceptional experience when it comes to finding paint and I will definitely recommend him for future paint projects. read more

I came into the store for multiple reasons as we all do and was greeted with Great Customer Service by the manager Ali..Thank you for going above and beyond to support my needs!! I also had a car pick up and Chris and Chris helped me and awesome customer service!! read more

Worst store out there. Placed in order because it was available online an hour later they cancel my order when I tried to check the status. Instead of calling me and telling me they don't have it they cancelled it, wasted 2 hours of my time and then forced me to wait 3-5 days for a refund on top of that asking me if I want to drive to another store and pay out of pocket again. You need qualified people working for your establishment. Clearly there is a lack of reason, quality, customer service, common sense at this establishment. I would have called the customer and let them know not just cancel their order. I would have created an up sale or find a similar product instead of wasting valuable time. read more

I go to just about every home depot but this Home Depot location I visit the most and also has the best employee With the best customer service . I finally got his name Carlos he is just Awesome ... amazing kid Great attitude informative great People skills ... read more

I wanted to put on here how great Dennis the employee is at this place. He was in plumbing. He treated everybody with respect, kindness and thoroughness. He was really amazing and helpful! Thank you for being sweet. read more

This place really sucks because when you ask for help no one is around you ask customers service and supposedly they call someone and I've been waiting for more then 15 min. I don't like Lowe's but there is always someone to help read more

Today 8/24/19 around 9:00pm I go into this Home Depot to put some Home Siding on hold for pick up. I go back to be sure it is the Siding I like. A male Rep with glasses asked me if I needed help. As we looked at the Siding I noticed the exact same item with a lower sticker price. Original was $17.82 for item# 0000-717-320 and I found another sticker for $16.81 for item# 0000-717-320. I asked the male what is the difference in the prices. He said it looks like the hiked the price up and forgot to remove this tag. I said you have to grant this price. He said tell them at the Cust Serv desk. Now I'm at Customer Service with a very unprofessional Rep. She would only tell me her name was "V". She's one who calls customer's Hun, Babe, Sweetie, and mess like that. So freaking annoying. Anyway, I showed her the difference and she told me to sign the key pad. I asked what am I signing. She started reading what I had already read then she pressed EXCEPT for me. The price was at the original price. I asked her how much did you charge for each. She played dumb and acted like she couldn't find the amount then she quoted the final price again. I told her, You charged me the original price. She called the young man who helped me and confronted him telling him I told him to tell me this and they don't grant mis-prices. I walked back to him and pulled the sticker off the railing where it was to take back to her since my photo wasn't good enough. She was now on the phone with a Manager named: Elvis. She kept saying yes and un hun and so on. Then she hung up with him. She said she can only sale it for the original price. I said if you didn't want to sell it for the $16 price it SHOULD NOT be visible to the public or consumers. I asked her to call that Manager down. From what I could hear, he was like What, WHY, and so on. She told him I wanted to discuss this further with him. He brought his half sleep looking self to the Desk. I explained to him again. He said well we have to sell it for the original. I told him he must grant this price, it should not be posted in sight of a customer if it is not the price. He refused and now I'm here and headed to FB and the BBB. He took the sticker. I advised him to hold on to it because he will be hearing from me again. I cancelled the over $200 transaction until further notice. If I can find my long sought out product elsewhere, I will do so. There is always an issue and nasty attitudes at this Home Depot. read more

The Home Depot - Price difference, The Home Depot refuses to accept. - Nurseries & Gardening Near Me - Rialto, California

See all

the cashier they are so lacy they take to long to get you even the manager to I spoke with everybody in the store but all they are the same

awesome service! Not sure the ladies name in the garden section but she was very helpful about my question. most grateful to Dan in paint! he was very helpful and friendly! #awesomeservice read more

Dan in the paint department was amazing ! He is always willing to help and very knowledgeable. Throughout the years he has been my go to! 10/10 read more

Let me start by saying that if it were not for Toi or Ms. Anita an Dan in paint. I would not be shopping at Rialto home depot because their customer service is impecable. I went to home depot on 6/20/24 to shop for LVP flooring and installation. I went to the flooring department and didn't see anyone there. I saw a home depot merchandiser and asked could she call someone to flooring in which she did. I waited for quite sometime at flooring meanwhile while seeing other employees in the nearby departments with no acknowledgment or anything. I decided to call the 855 632-7873 for installation purposes. While having the representative on the phone she explained that the cost would be $35. I went to customer service in which, Toi helped me by calling back to the nearby department to ask if they could help. Reluctantly, I went back and the young lady ( red/burgundy hair) helped me with no problem. I explained that I had purchased flooring and installation before in my home exactly 12 years prior and the installation was excellent and still my floor looks great! I asked if they could penny out the measurement cost and she said she was not sure but would ask the Supervisor of the department, April. She asked me to have a seat and she would return. Well, here comes April who clearly had an agenda from the gate. Surely she was advised of my request. I explained that I had the flooring that I wanted picked out and actually knew the measurments of my install. I asked if the measurment cost could be pennied out. She replied " it could go to the purchase or installation." I again asked and informed her that I understand the process however, it has been done many times in the past and not just for me. I asked could she get the manager so that he or she would be in a position to entertain my request as they would have more say. She stated " I am the supervisor". This conversation or lack of cleary help me to understand the following of your Supervisor April: 1. She feels that status is of importance 2. because of her status she feels that the manager and her are equal 3. doesn't understand that as a customer I pay her wages. 4. I have spent entirely TOO much money at Rialto home depot to be treated as such. 5. April needs to understand that the presence of an individual doesn't notate the purchase power of the customer. On to the very understanding that I had prior to wanting give my business to the Rialto store which is closer to my home, I opted to help April understand her position and status that she eloquently, feels to project that she has the final say. Now I have a measurement for my home, next week, pennied out and for sake of I will be purchasing from the other home depot. Once again no thanks to Rialto home depot. Supervisors working in the customer service industry such as home depot need to understand that the sell is what keeps the doors open and the check delivered to staff regularly. I am super customer service and when I see it, I will call it out. If you don't like the job move on to something that will make you want to do your best. Don't worry because this is not the first time at this home depot however, to have to go to another city to obtain the service I should have received in my city speaks VOLUMES. read more

Clean , easy to find stuff, friendly staff. Adam gave good recommendations and helped us find a good deal. He also recommended services we can use. A great variety of items and we always find what we need. read more

Kitchen remodel process review: Start to finish approximately 3 months. I myself am a planner so I starting inquiring early in October. Just checking on some ideas, my husband & I came here to look at the layouts, materials used & what kind of financing they had. 1. Financing for us was instant approval with 1.5% apr !!! & plenty a $$ to have wiggle room for all the upgrades 2. On-site home designer to help plan and set up all your appts for home inspection and measurements needed to draw up the plans. 3. Great choices for appliances and recommendations on sale dates for purchasing. 4. Warranty is key and they have a great one. (Even a replacement cabinet bc it was chipped in shipment) 5. Materials use on the cabinets are up to you but if you are going to invest - Don't take any short cuts or go cheap. 6. On line notifications for shipments of cabinets and appliance was convenient 7. We purchased our flooring here also bc the product was durable & hold up to kitchen mishaps. (1 yr later & it looks great) If I could advise anyone reading and wanting to remodel (big project) - I would say - do your homework, ask questions, & see what is available before making your final choice. I am truly in awe of the results and happy with Home Depot quality & service and highly recommend them. read more

See all

Elizabeth does not listen to her customer. Told her I needed an electric dryer. She rang it as a gas dryer. Being in a wheelchair I couldn't check the receipt until the charge went thru. Paged for JR, mgr, who told me "she knows what she's doing" and left. She processed the refund and rang new charge for an electric dryer but forgot to add haul away old dryer. Now there are Alex and 2 others trying to fix this mess. RJ comes back and this time, stays until sale is complete. Listen people! I was in the other day and asked for a closet light, to which the salesperson asked "what's a closet light?" read more

If I could give NEGATIVE Stars, I would!!! Home Depot Employees Don't Understand Their Own Store Policies. Purchased a MAYTAG Washing Machine, which they delivered & installed. For whatever reason the machine wouldn't complete a cycle. It would fill up, switch to wash & stop without rinsing or spinning. I contacted the store immediately (withing an hour of installation) about the issue. Josie said the item could be Returned & Refunded in store, if I could get it back to the their location (Receipt States Large Items Must Be Returned Within 48 Hours) She supposedly spoke with a manager who confirmed this policy. Obviously disconnecting & transporting a washing machine is No Easy Task. However we got it done the next morning only to be told it can't be returned in store. This Place is Ridiculous... Don't Trust Anything They Say! read more

So today I went in because I was told my order had been canceled without me knowing the day before my delivery date and after talking with the manager I was told they will not be able to honor the price I had purchased the appliances for so I would have to pay 500 dollars more for less appliances that I had originally purchased keep in mind I had paid 2 months for these appliances and had to wait in line to get my refund and while waiting in line they kept helping other people behind me felt so unappreciated and humiliated read more

Michelle in the customer service area made my home depot trip a breeze. I avoid coming into home depot's because i'm always so lost but she was very attentive & very informative. I was very pleased with how easy & quick she made my return, thank you Michelle!! read more

I am a borderline homeless veteran of the United States Navy I have had a rough year where I was robbed of my catalytic converter on my Tacoma 2 times last year WHILE I WAS AT WORK and got fired when I asked to help my insurance deductible. I started my own handyman business because I refuse to work for any companies anymore. Anyway. I am broke as a joke now (no money in the bank) I came in today to make a purchase for a project. To get paid again. I had enough to cover to purchase before tax. I asked the young lady helping at self check out to help me (bcs my phone is disconnected and WIFI ONLY) To please verify my veterans discount (which takes off the tax) and she refused because she said it had to be verified electronically. I politely asked to speak to a manager, IT TOOK OVER 30 mins for a manger to show up to the self checkout!!! (I put them on a timer) which she also responded that she could not help me verify my veterans discount with my California ID. She proceeded to embarrass me and make me swipe my debit card, which has no funds in it as I mentioned to her numerous times. All this could've been fixed if she would've just verified my state ID (with veterans stamp on it) and not embarrass me by making me swipe my debit card with no funds in it. I had to explain to her that not all veterans are well off and can stay connected to the internet all day and I haven't been able to log onto their website and verify myself smh, this country is discriminatory against VETERANS like the rest of the state and federal government. She could have just looked at my state ID (w vet stamp) and not embarrassed me. HOME DEPOT DISCRIMINATES VETERANS SMH ALL THIS FOR 55¢ of sales tax, PROTECT OUR VETS SEND THEM HOME read more