Please give Bob a raise. My husband & I required some assistance with heavy metal doors. Bob being an elderly man, assisted us without hesitation and additional assistance. Next time you're in the door department, please see Mr.Bob! read more

A nightmare from start to finish. We purchased a dishwasher. Turns out the door was extremely difficult to open and close. When my husband called the number to call with any problems he was told the door was defective and the machine needed to be replaced. OK. Fast forward to the next week. The crew came to include the installer. Although my husband turned off the main water supply he specifically told the installer to turn the water supply off under the sink because there could be accumulated water in the line. The installer said no need to do that and did it his way. At that point water started to gush out and we both were scrambling to grab bath towels to clean up the mess. In addition, they scratched the tile on the floor when pushing the refrigerator back in. The next day my husband noticed that the kick plate was crooked. He went to straighten it out and realized that only one side was screwed in. That prompted him to take a flash light and look underneath. Turns out the grounding wire was not connected. I hope people understand how serious that is plus none of the wires were taped. Also, the metal junction box to cover the wires was missing. My husband went to the store and talked to a manager. We then received a call that a different person would come the following week to correct the electrical issue and to bring a junction box. He also confirmed the delivery date and a reminder to bring the junction box with their BOT. The following week the THIRD crew came to our house. The grounding wire issue was corrected and the wires were taped. Now, where is the metal junction box? The drivers don't have it. One showed me the info that the warehouse receives directly from the store. It did NOT include the instructions to bring the junction box. My husband then went to the store and was given one. He then came home and completed the final steps of the dishwasher installation. We have purchased all of the appliances in our home from Home Depot. Our last two came with delivery/installation issues. This will be the last time that we purchase any appliances from Home Depot. read more

Shame that I live down the street and this monstrosity of a home depot sucks...they no longer care about the average customer, you are literally just another quick sell to them...they totally botched my 25k deck design, the entire process was agonizing...from their 3rd party rude truck drivers (items were never on time, often damaged, and inaccurate) and they thought i was lying (twice) about missing merchandise when refusing a delivery...if you go to the PRO DESK, good luck, they simply don't have time for you. Response time to voice messages and emails took week, managers impossible to get a hold of...bottom line, home depot has become such a monopoly in the hardware industry game, that they have forgotten what they build their morals on, CUSTOMER SERVICE. I will never use them for a project again, they are only good for convenience shopping. See you at LOWE'S! read more

Nothing out of the ordinary at this Home Depot. Once you've been to one, you've been to them all. The associates here are helpful and one even proactively asked us if we needed help. BATHROOM REVIEW: Located past the home appliance area, the bathrooms were surprisingly clean. Plenty of sinks, stalls, and urinals. Sit or squat? Squat... there's still a pandemic after all. read more

The Home Depot - Men's bathroom sinks - Nurseries & Gardening Near Me - Schaumburg, Illinois

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After reviewing other vendors for an exterior entrance door replacement we visited the Home Depot om Barrington RD in Schaumburg. We met Larry at the Door section of the store and he showed us multiple door choices that matched our needs and scheduled a visit by the installer to determine the necessary millwork that would be needed to complete the work. The installer determined the materials and necessary labor so Larry could provide a quote for the total job. As this was in November weather was an issue with being able to work. I needed a work permit from Hoffman Estates and after a few inquiries with Larry talking with the permit department I secured the permit and the work was scheduled. The install took 2 workers for several hours to remove and install the new door and it was very cold and dark but they had lights to help. We couldnt believe it was finished before the major snow storm just in time. Great job by Larry on following all the details and answering the questions to secure the permit plus the installers working late in the dark and cold to finish the job. Looks great and we are extremely pleased with the Home Depot level of service and attention. All future home needs with be with Home Depot. A few years prior they did a front storm door and it was also completed with great satisfaction to us. Larry employee number is lSl06H. Store # 1904 read more

We ordered custom order blinds 4k in total. Paid the $50 measure fee. Was promised that our order would meet our deadline. We triple checked as we wanted to use Home Depot due to the blind selection . Once the order was processed that's when the run around started. We were passed from the flooring specialist Saundra to a "follow up phone call" from Hector who never called. After multiple calls on OUR end I was given SM Bill Abeds ext 100 who's customer service is a clear reflection of his team, POOR - NO WORLD CLASS SERVICE- was given as promised. After SM Bill Abed rudely brushed me off he had ASM Patrick call me. They both didn't try to save the order or make our experience a better one so we cancelled our 4K special order. I own a business and I expect my team to great clients with respect and appreciation as clients choose where they shop with their hard earned money and I personally train my team that word of mouth is worth more than paid advertising. Big box or mom n pop customer service should be a priority with follow up and more follow up with any delays and when wrong make the customer happy. I'm disappointed and disgusted with Bill Abeds service and his teams. Home Depot lost read more

The Home Depot - Nurseries & Gardening Near Me - Schaumburg, Illinois

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Scott did a great job helping me with my blinds cutting them! I used to go to Bartlett! But everyone was very helpful at this location! I have to hunt help down in Bartlett! read more

We were there to fact find concerning some granite countertops; the woman (can't remember her name, but she has an accent like German?) saw us looking and came right away to assist us. She was very helpful and informative, and also explained the differences between granite and quartz countertops, and why people like each different material. She sent us home w information and encouraged us to check back if/when we're ready to set up an estimate. We appreciated her time, especially since we went in on Black Friday and the place was crawling with people! read more

This is the second time I went to pick up a cabinet at Home Depot and received no assistance. The cabinet was located on the floor, not on a cart. Thew employee dragged the container across the cement floor. I had to hunt down a cart, then loaded the cabinet by myself. I am a disabled Vet, and this is the worst customer care I have experienced in 20 years of shopping there. We have waited two years for a part to be replaced on our Anderson storm door. Lowes and Menards are close by, let's see how they appreciate my business. read more

If you know exactly where the item is in the store this the place for you. If you don't know where it is go somewhere else. No cashiers, two employees standing at self check out, which by the way didn't even acknowledge I was there. As walk around the store employees do everything in their power not to make eye contact so they don't have to speak or assist you. If you need a home improvement store go somewhere else, you won't regret it. read more

The ladies that work in customer care don't really care. I needed my own blank key blade cut for my car. I have brought numerous keys there before. "Karen" or whatever that bitch's name that worked there Sunday night (5-17-20)tells me "No I can't do that here." I show here the keys I had cut from that very location and thinks I'm lying to her. clown ass bltch. I wouldve let her have it but I took the high road. There were two gentlemen that helped me before NO ISSUES!!! Cut 2 keys in 5mins. And I've always tipped them for their service. WTF is wrong wit these employees? Can't do shit but answer a damn phone. read more

I bought a toilet online for this Schaumburg location "3 in stock" the webpage said. After waiting 45 min curbside they inform me that was ordered from the factory in will be delivered to you in 2 weeks at your house and there is no way to cancel the order! Skip It! Really no way to cancel an order and refund my money? 3 IN Stock!!! Kick rocks. read more

I can't even begin to express how unsatisfactory my last visit was. I understand every place is a little short on staff right now but that doesn't mean you can just hire teenage morons that are not only unhelpful but also unkind. I understand it's a big store and when I ask for assistance it's often not their position that I should be asking but giving me a "bro I don't know" for a response isn't acceptable. The employees especially in the front should be able to point me in the direction of whoever I need to speak to instead of giving terrible answers. What infuriates me even more is seeing other people have also recently complained about similar things. This has only started to occur recently and it seems to only be an issue with this location. Until I start to hear differently I'm going to start traveling the extra two miles to the one on Meacham because the work ethic of these new teenage employees is unacceptable. read more

We purchased and had new doors installed through Home Depot. Shortly after installation, the patio door was not working properly and was under warranty. Home Depot was not helpful and after a lot of back and forth, someone finally came out to look at the door. They gave us a new piece, we tried to explain that piece not the problem. The new piece did not solve the problem and the door is still not working properly to this day. We recently went through Home Depot for a new washer and dryer. The washer is showing an error code. Home Depot had said if there was a problem with it they would replace it if contacted within 48 hrs. We contacted them in less that 24hrs and they said they would send someone out on Monday. After 48 hours Home Depot called back and canceled the service. We will no longer be giving Home Depot our business. read more

I love this Home Depot. Not only is it conveniently located, but their staff is more than helpful. I can not walk from one end of the store to the other without at least 5 people offering their assistance. Their staff will help you find anything you need, go get you a flatbed if needed and are some of the friendliest people ever. I want to give a shout out to Catey who helped us out a number of times on Black Friday 2012. She has a great attitude and really made me feel like we could ask her for help with anything and she would be willing to help. I noticed people walking in when we were checking out and Catey greeting them by name. Great way to get return business from me. Show me you care. read more

I have three hardware stores in my area. Home Depot is the closest. Pricing is ok for most items. It's hard to find help in certain areas. read more

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The worst home depo I have ever been to! Everything is extremely slow! If you want your wood cut, come 1-2 hours in advance so that you can waste your time watching the only person qualified to cut wood do something completely different that someone else can do! Note to manager. Get your stuff together! read more

HORRIBLE, HORRIBLE CUSTOMER SERVICE. As a contractor and a pro member I've returned materials for more than $1,200 - 6 weeks ago. Return got lost in their system and no one from the management knew where it is as "the system" is operated out of state. Numerous calls and 6 visits to this place (each time manager is on the phone with other customer) to get back the money. Complete mess with nobody taking responsibility for anything. Don't waste your time, money and visit Menards or Lowe's. Better customer service and same prices. read more

Store review: My feels about home depot are mixed just like these reviews, yes they often have better prices off the bat and the easy return policy is nice to return items you find that are defective or you thought would work with your home repair project but ended up not using or not the right part. The major issue at these stores is the employees not being helpful. A lot of them are standing around conversing rather than helping out customers. Often you have to hunt them down to find anyone. They have a wide selection of tools and hardware items so it really can be your one stop shop. I have visited this location due to giftcards I have been given. In the future I think i will shop at lowe's which has more 10% off coupons etc. Pros: large inventory Cons: difficulty to find helpful staff, lack of coupons Hidden deals: Sign up for the email or text club. Sometimes they will offer 5 dollar off 50 dollar coupons read more

Every female that I went to too ask for help was rude as hell, especially the self checkout girl. Short black hair with glasses , never coming here again. Rude ass staff can't ever ask them anything cause they act like they dickheads. She's lucky she didn't get my bad side out . read more

I go to Home Depot 2-3 times a week and every time I'm there I am greeted by the same HVAC tough guy asking me if I need HVAC work Enough already. My HVAC is the same as it was yesterday same as it was last week same as it was a year ago Can I just go and get what I need and leave Maybe you should start remembering peoples faces. read more

There never have anything there that they say they have i just got a sink with missing parts, bent parts. Awful store just awful.

Employees are not wearing masks. I was there last week and 7 employees weren't wearing masks. Showed the manager whose comment was "that's crazy." Health inspector was there a day later informing them that they had to comply and speaking with me while meeting with Traci the assistant manager. I was back again today with one employee not wearing a mask, standing a foot away from a customer, and coughing. Another wearing around his neck and saying the masks don't do anything anyway. Spoke with that same assistant manager today and she refused to take my complaint, refused to even let me tell her which employees are responsible, said the health inspector told her they did not have to enforce this for their employees. I asked how this could be since it is a state order and they have signs on the door enforcing this for customers. She then told me to leave the store. Home Depot customer service hotline was rude; first girl told me she would follow up with this and said goodbye, she was unable to tell me how she would do so when I pointed out that she hadn't taken any of my information or the store information. The next two basically told me that HD would not enforce it, would not follow up with me, but they "documented it." I know that there are still people who think this isn't a big deal; I work at the hospital and I promise you that people are still getting very sick and dying daily. Be very careful if you need to make any emergency home repair try to wait or go somewhere else. read more

DELIVERY ORDERS BEWARE! Double check when ordering delivery because they leave it outside. Horrible customer service. Forget ordering from them. Just use Amazon. read more

This store needs to train or retrain their associates. Was there for curbside pickup and the app said there was an issue so I called the store but they didn't answer. I went to the store still on my phone watching as they repeatedly putting my call on hold. When I asked why they didn't answer my call they said they were busy and being on hold for a few seconds wasn't a matter of concern. I Told them that I was on hold for over 8 min. They seemed rude and made me. Feel like my time wasn't important. The reason for curbside pickup was that I am recovering from a broken foot and didn't want to have to walk into the store. read more

Years ago I purchased a Hinckley Springs 5 gallon water at Home Depot. Paid my $6.00 deposit and whenever I ran out went back and exchanged bottles for full one. Now my wife and I are moving out of state, to a state that does not have Hinckley Springs. I went to Home depot to get my $6.00 back and was told they do not return deposits. I had to contact Hinckley Springs even though they took my $6.00 deposit at the store. This is B S and the worst policy. Do not buy Hinckley Springs or shop at Home Depot. You are better off at Ace Hardware they do not have a problem returning your deposit, I know because they already did with no questions or issues. read more

One of my friends and I have started taking the Do-It-Herself classes with Laura offered by Home Depot. We have had nothing but a positive experience. Laura helps guide us though how to use the tools, along with teaching us how to perform touch ups on our projects at home. I usually work with power tools only with my husband and these classes help give me the confidence I needed to perform more projects on my own. We have been fortunate enough to work on gardening projects and they have made such a welcome addition to my home. Laura is so kind and patient, we truly enjoy coming to take her classes and look forward to more in the future! read more

Updated: I am so disappointed with this location. My 13 year old daughter (whose money is as green as anyone else's is!!) had the dimensions for a shelf she needed to build. She asked one guy for help, and he said someone would be there in five minutes or less. Nobody came. Finally she flagged down a different man (15 minutes later) and this man was rude, condescending, and abandoned her to spot someone else in the middle of her question. He said he would be right back, and 20 minutes later, he didn't come back to help her. It's NOT that he was still busy, as he walked right by her aisle, saw her still standing there, and kept walking. She was ready to pay and walk out with over $100 in supplies, but due to the lack of caring and assistance, we will go to Menard's or Lowe's instead. read more

I was at the Schaumburg Home Depot and was not sure where to find the item I needed for my bathroom. I asked an associate named Anita for help and she directed me right to the department and associate that found what I needed very quickly. When I went to check out Anita was at the cash register. She asked if I found what I needed and thanked me for shopping at the Home Depot. She is a very pleasant person has and I was happy that she was there to help me. She is an asset to the Home Depot. read more

I'm standing in a long line on Sun 8/4/19 waiting for a cashier that's complaining to customer how she has had to deal with racist attitudes with previous customers of a race different from herself. I don't necessarily doubt that but there were 5 people behind waiting, plus as a customer do I need to be hearing this? I switched to the next cashier who was quick and checked me out efficiently. The person that was in front of me in the old line was thill there even after I was loaded and leaving. read more

If I can avoid heading into this particular Home Depot again, I will. On a Sunday morning, this place was filled with employees ranging from mildly friendly and helpful to downright snarky. And while I like a fair amount of snarky humor, I don't appreciate it from a complete stranger who is supposed to help me or point me in the right direction. Yes, this HD has all the items you'd expect, organized in typical fashion. But the thing is, it shouldn't be a huge ask to have someone direct you to a specific brand of ant killer, or smoke alarms. Normally I have a perma-smile on my face thanking people at Home Depot for their help or stating that we're just fine, we know what we're looking for. Not this past weekend. We actually needed a bunch of items, but left with just a few because I was getting extra irritated with people's attitudes and lack of store knowledge. No thank you. There are few things I like doing less than aimlessly walking around Home Depot. Considering there weren't too many friendly faces, I'm certainly not jonesing to get back here any time soon. read more

Chicken sandwich was mid asf. Good fries tho. Ratio + L + My wood is bigger + My dad left + post youngboy

If I could give this place a negative stars I would . I visited this Home Depot today ! Keep in mind I have lived here for 10 years and have been coming here faithfully and today I have had it !! The customer service there is HORRIBLE!! I had an employee yell at me for trying to use Apple Pay and she had such a smart attitude when I was asking simple questions. Then I went to pick up my curbside ordered and everywhere there DID NOT CARE ABOUT ME . I had to stay in that store for over 30 mins because no one wanted to tell me what happen to my order. I am so disappointed. You've guys lost such a great customer. & yes I will be bringing this to the corporate office because this is outrages of the lack of kindness. Just plain RUDE . read more

I signed up for a few classes via the Net and attended my tiling class this afternoon. Boy, did I feel like a geek when I showed up and there was nobody else but me. Jared, the "teacher" and flooring staffer, even suggested I can learn online. But I'm a visual person, SHOW ME LIVE! The way these classes are set up is there's a makeshift table set up at whatever subject the class is about. In my case, we were at the flooring dept. The class, consisting of me, the only nerd it seems to actually show up, was concise and Jared couldn't be more accomodating of my incessant questions. After 30 minutes, I left feeling confident I can tackle future projects. read more

Jason is a licensed plumber. We can find most things for the side jobs he's hired to do BUT... The reality is, it lacks supplying items to accomodate older homes. I'm talking about the condos and townhomes surrounding this location. For example, Home Depot does not carry the particular cartridge to replace the one in my Dad's shower and the one in his neighbor's bathroom. I'm guessing it's the same for everyong who lives in Maribel and Knollwood. We were forced to drive out to the Loews on Algonquin in Rolling Meadows for them. That is the good thing about Loews; it's unfortunate the one across the street was forced to close its doors. The prices at Home Depot are also higher than its competition. What is not sold at Home Depot, you will most likely find at Loews. I think the parking lot is a mess. It's too big for the space; it has too many islands dividing it in a way that doesn' t make any sense, creating a maze to get around and a challenge to get out! The lot is too big for the lacking strip mall. Between Zippy's, Blockbuster and the Loews across the street closing, the area is starting to look ghetto. We need retailers to open shops and fill in the empty spaces. read more

This post is to give a shout out to Kelly from the flooring department. She went above and beyond to help us locate a certain item in the store when other workers have brushed us off saying that the item we were looking were not in-store or that there was no such item. Thank you very much Kelly, we appreciate you. read more

How would anyone know that the kitchen department closes earlier than the rest of the store? Literally makes zero sense since there's no way of knowing this until you get in the store. Terrible customer service every time I go to this location. Filing an official complaint against them. And be warned that the department you're looking for might be closed hours before the rest of the store. BS read more

I would have given a single star if I could. The service was horrible. They have been taking so long to get the job done. We ordered our patio door almost 2 months ago. We have also tried canceling our order but they are not letting us. I would never go back to Home Depot again. read more

They need to get their phone system fixed No one seems to be able to answer. I Just spent the last hour and 15 minutes waiting on hold. If their employees are that busy I sure hope my stock reflects it! What a joke! They need to work on their customer service! read more

Lumber manager was rude and impatient . The one start goes to the cashier and the other star goes to Ivan in lumber who was understanding. Other than that never coming here again read more