Cancel

    Open app

    Search

    The Home Depot

    2.3 (44 reviews)
    Open 6:00 am - 10:00 pm

    The Home Depot Photos

    You might also consider

    Recommended Reviews - The Home Depot

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Group of "managers" doing trainings while I'm still waiting.

    We'll now it's been 45 minutes and counting. I stoped by the store yesterday to pick up supplies for a job we have coming up and the Hynes Convention Center. We are a pretty larger contractor out of Shrewsbury, MA and we came to get 48 sheets of plywood. We went to the Pro Desk to purchase the small stuff and they plywood. It took us 30 minutes to check out. The guy Alex who was checking us out was more concerned about his hair than getting us out of there. We spent a little over $2,200.00 which I would consider to be a pretty good size order. We scheduled the pick up for 12:00 pm the next day. I arrived on-time for the pick up. I was checked in the guy told me that someone would be over to get the plywood off the rack and load it on to my truck. About 20 minutes went by and no one had come over. Finally someone came over to me and asked if I was being helped I explained to them the story and they said someone would be over it has now been 45 minutes and no sign of a fork lift and no sign that anyone will be helping me. A total of 9 people have come up to me and asked if I was being helped I replied and said yes I am waiting for them to get the plywood off of the rack. So who actually knows when I will be getting out of here! Hopefully someone from Home Depot reads this. This is the last time I will be using this store.

    Home Depot

    A word to the wise- even if you check with Home Depot 3 times that your flooring order will fit in your car... don't believe them. You also will not receive assistance of any kind when you bring the situation to their attention. Good luck!!

    See all

    3 months ago

    Parking lot employee named Cam yelled at me for taking a cart.. I went to lowes further down the street instead.

    Business owner information

    Photo of The Home Depot

    The Home Depot

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sean D.
    11
    90
    3

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    terrible customer service,I waited for about 30 minutes for someone to help me and after all that, they didn't help me with what I wanted.

    Business owner information

    Photo of The Home Depot

    The Home Depot

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of The Home Depot

    The Home Depot

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Excellent customer service! Nicholas went above and beyond to help me today and he did it all with a smile and a great attitude.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of GT M.
    4946
    1362
    7339

    11 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Worst place to be in. People are very rude and don't understand why such place is still not bankrupt.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of S W.
    0
    19
    8

    9 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    18 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Then Krista was super nice & lead us to Roy who helped us check out.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    American Freight: Appliance, Furniture, Mattress

    American Freight: Appliance, Furniture, Mattress

    2.2(9 reviews)
    2.0 mi

    This company is a scam. I call to confirm that a item they listed is in stock and is in the…read morecondition listed as brand new. I explain I'm an hour away can they hold it. They tell me that i need to buy it ahead of timento guarantee the sale. I pay with my credit card. I get there and the unit is in really bad shape scratches dents missing parts no box. I tell them i cant believe you made me drive an hour wasted gas and another ride back an hour. they could care less. I call the corporate line and tell them the same. I ask for a supervisor and leave him a message. No response? The next day I see the same item listed as brand new in stock? WTF?

    For appliances: if you care what model of you are getting, or the price you're are paying, American…read moreFreight may not be all it seems. My experience is that this company systematically engages in egregious business practices, including loss-leader switch-and-bait advertising; and holding onto your $ as long as possible even in the absence of a sale (i.e. no sale due to lack of inventory) Details: They SEEM to have lower prices than retail. Yet they consistently advertise lower priced models, but never seem to have them in stock. Twice (2 weeks apart) I went in to buy either of 2 items I had been tracking online for a couple days. Both times, the good deals I was looking for were unavailable. Their online inventory is out of sync with their actual physical inventory ...confirmed by customer service as an issue they are "working on ". They CLAIM to move product so fast that they have trouble keeping their online inventory up-to-date. Yet every time I visit (weekday, weekend, afteroon, evening) there is only 1 or 2 customers in the store (including me). They get 1 new truckload of stuff once or twice a week according to them. So why can't they update their online inventory to be accurate? (hint: they just dont want to) Tried to order stuff 3 ways: a) Live visit: I have been in a few times to buy something that was advertised as in stock. Both times it had arrived days before (I call to see if a new truck has arrived) and both times was "sold today". The other one (each time I wanted either of 2 that were online) was an "online inventory error". The inventory had been online for 5 days, and continued to be online as in-stock when I came by. b) Online order: when ordering, I get a call back that the item I ordered is not in inventory. They offered to cancel the order, I said yes please cancel. Then the cancel the order BUT DONT REFUND THE PAYMENT! I had to call customer service the next day to get a refund. (The email from AF says "Please contact [local branch tel#] to request a refund." though customer service rep said branch reps cannot cancel an order or initiate a refund. Seems like they are trying to mislead & make refunds harder.) The sales rep recommended that I call to make sure they have whatever the website says they have. c) Telephone: Tried calling to see if online items were available, was told yes but this is just a different one with a different price. (Presumably because it is like new condition?) They cannot take an order over the phone, but I can order online and they will replace the machine (and price) with what they actuallly have in stock. (What?!?) I had to wrestle the product number out of the sales rep (after being put on hold 3 times and hung up on once). Turned out he was trying to sell me a front-load washer when I had ordered a top loader! Oh ya, their "ALL SALES FINAL" return policy says their machines are " not eligible for return, refund, or exchange ... exceot that items that are damaged or non-functional when delivered are eligible for REPAIR OR EXCHANGE when reported to the store AT THE TIME OF DELIVERY OR PICKIUP." So you better be prepared to run your washer before the delivery guys leave. This means in order to get an exchange for damaged goods, you have to pay for delivery and hookup even if you dont need it. -- and I bet that "exchange" is usually a step-up in price too. CONCLUSION: My opinion is this company engages in egregious business practices, including purposely inaccurate advertising and holding onto your $ as long as possible, even in the absence of a sale. Finally, based on all of above: not sure I even believe the "never-used factory blemishes" are necessarily accurate, or that warrantees won't have an issue. WHAT A WASTE OF TIME!

    Photos
    American Freight: Appliance, Furniture, Mattress - MA Tax Free Weekend 2022

    MA Tax Free Weekend 2022

    American Freight: Appliance, Furniture, Mattress
    American Freight: Appliance, Furniture, Mattress

    See all

    The Home Depot - gardening - Updated September 2026

    Loading...
    Loading...
    Loading...