This is a chain. They all carry mostly the same things. This one carries a better selection than the Auburn and 2 Worcester locations. What makes this location better is the staff. They are very friendly and helpful. There is always someone around ready to answer questions and guide you in the right direction. One of the nights we were there 2 members of their staff helped us take a pre-made grill apart and stuff it into the back of your jeep - which took over an hour! read more

Parking lot employee named Cam yelled at me for taking a cart.. I went to lowes further down the street instead.

Home Depot is always good. Whichever city we go, it looks and feels same . Loved this one . Wasn't as crowded and we got quick help. Garden center was good . We got sand , bricks etc and there was a sales personnel there who could help us . Quick billing and good customer service overall. Lots of parking available outside .. Thumbs up. read more

See all

terrible customer service,I waited for about 30 minutes for someone to help me and after all that, they didn't help me with what I wanted.

*Worst experience wit the ordering and delivery* I have ordered the $3900 worth lumber,Insulation,Sheetrocks and other building material on 01/29. I was told clear and loud that expect the Sheetrocks everything will be delivered in day or 2 max. I have received the 2 pallets of material yesterday (01/31) and the driver told rest will be coming tonight or max tomorrow morning . When my contractor check the status of rest of the material they simply told the pallets are sitting in godown and can't deliver due to truck issues. I have scheduled the work and the guys are waiting , need to pay them whether or they worked or not? read more

Reserved a leaf blower on Friday for Sunday 45 confirmation texts and emails later, at 7:00PM on Saturday night they cancelled my reservation. When I called, all I got was "yea a lot of people got kicked out. Call tomorrow I'm sure it will be here". In the words of Jerry Seinfeld "you can take the reservation but you can't keep the reservation " I'll just buy my own and not at Home Depot read more

We'll now it's been 45 minutes and counting. I stoped by the store yesterday to pick up supplies for a job we have coming up and the Hynes Convention Center. We are a pretty larger contractor out of Shrewsbury, MA and we came to get 48 sheets of plywood. We went to the Pro Desk to purchase the small stuff and they plywood. It took us 30 minutes to check out. The guy Alex who was checking us out was more concerned about his hair than getting us out of there. We spent a little over $2,200.00 which I would consider to be a pretty good size order. We scheduled the pick up for 12:00 pm the next day. I arrived on-time for the pick up. I was checked in the guy told me that someone would be over to get the plywood off the rack and load it on to my truck. About 20 minutes went by and no one had come over. Finally someone came over to me and asked if I was being helped I explained to them the story and they said someone would be over it has now been 45 minutes and no sign of a fork lift and no sign that anyone will be helping me. A total of 9 people have come up to me and asked if I was being helped I replied and said yes I am waiting for them to get the plywood off of the rack. So who actually knows when I will be getting out of here! Hopefully someone from Home Depot reads this. This is the last time I will be using this store. read more

The Home Depot - Group of "managers" doing trainings while I'm still waiting. - Nurseries & Gardening Near Me - Shrewsbury, Massachusetts

Staff at this location ranges between indifferent and actively unhelpful. Cashiers denied military discounts (violation of HD corporate policy) and required extra trip to customer service desk. On other instances, most staff has no knowledge of the store, you might as well just check the app. There is a Lowes one mile away, shop there instead. read more

This place is great! Henry was super helpful, patient & knowledgeable when we ordered shades for our house & office! Great guy! Then Krista was super nice & lead us to Roy who helped us check out. Very funny & super nice too. A+++ service - thank you! :) read more

Excellent customer service! Nicholas went above and beyond to help me today and he did it all with a smile and a great attitude.

I don't normally leave reviews for chains like this, but Paul the manager went way above and beyond for me, so I want to make sure he is recognized for that. He was at the front door greeting people as I came in to get my Ryobi trimmer repaired. He asked me when I bought it, and I let him know it was within the past year. He told me that he didn't want me to have to go through the hassle of trying to have it fixed, so he offered to exchange it for a new one. They didn't have the exact model, but he found me a comparable one and made it so easy. I was honestly dreading how much it was going to cost to fix, and he just completely cut out all the stress I was with which I was going to have to deal. I can't say enough nice things about him. Paul was just so thoughtful and helpful. He's got himself a lifetime customer! read more

Shrewsbury MA location is a definite go to! Andrew from Lawn and Garden was wonderful! He was friendly and he understands what customer service is all about!! read more

Roy from the service desk and Tami Wynn, the assistant store manager, were extremely unhelpful with the return of washer for my mother, who is 81yrs old. I tried to call the store for a week and a half after delivery to reach someone and no one picked up. The phone just kept ringing. Tami said washers were not returnable at all. There was nothing in their paperwork that states this and the sales manager/appliance personnel never stated this when we bought it, this should have been stressed at purchase. I have dealt with Home Depot in other markets and never have I seen the tone and lack of empathy as I have seen in these two people. Roy and Tami were both insensitive human beings who should not in be their current roles or dealing with front line customers. I will never shop at Home Depot in Shrewsbury ever again. Plus I am on military duty and I had to take time off in the middle of my duty day to actually reach an person to get that answer. read more

Clean and well-organized Home Depot with a good selection of heavy duty 6-shelf storage units with various depths and designs, ample free parking, fast check-out, etc. The sturdy package of the heavy duty 6-shelf storage unit fitted easily in the car. The heavy duty 6-shelf storage unit was easy to build and versatile. The chrome gives an edgy industrial look to the space. After one year of use, one shelve bent slightly despite being loaded with medium weight items. The light bulb selection is wider than the one at Walmart. The customer service offered by the sales associate Alan was stellar. Returning items is easy and fast with a receipt. For the vast majority of items, you have ninety days to return the item from the date of purchase with a receipt. read more

I asked a young man, Anthony is his name, for the location of two items. Fire place grate and garden fabric holders. He escorted me to the fire place grates and told me this was my lucky day because they were on clearance for only $3.50. I bought two! He then directed me to the exact location of the holders. Thank you Anthony. You made it easy and I appreciate your professional customer service. read more

A word to the wise- even if you check with Home Depot 3 times that your flooring order will fit in your car... don't believe them. You also will not receive assistance of any kind when you bring the situation to their attention. Good luck!! read more

The Home Depot - Home Depot - Nurseries & Gardening Near Me - Shrewsbury, Massachusetts

I ordered online some vinyl fence panels and 8 concrete bags of 80 pounds each that came from the Shrewsbery store. When they left them they put the panels on the floor in my house and on top of them they placed the 8 concrete bags. read more

The Home Depot - Nurseries & Gardening Near Me - Shrewsbury, Massachusetts

See all

My boyfriend and I worked with Kenya to get new cabinets and countertops for our kitchen! She has been absolutely fantastic to work with. She is quick to reply, knowledge and, always has her customers as her priority. If you are looking for great customer service ask for Kenya. read more

Awful experience. Bought Washer and Dryer - delivery came without a piece needed for installation. Delivery service used by home depot told me backordered. I called the appliance manufacturer (GE) they overnighted the part and I had it in 1 day! Delivery service did return but still did not complete work ordered (they were supposed to change door swing direction). They were shown work order and still refused. Home Depot will have to send someone a third time for this!! Positioning of units was also not proper and Home Depot refused to correct this issue. Overall terrible experience. I would recommend Percy's in Worcester or Yale in Framingham - both great places. We bought at Home Depot b/c great price - NOT worth the amount saved!!!! read more

I typically get flustered going to Home Depot because I never seem to find anyone to help me, but the last 2 times I've been to this location I've been helped by Laurie in the Pro Desk section and she has been extremely helpful. She's gone above and beyond her duties and made what used to be a stressful shopping situation a very pleasant one. Thanks for the help! read more

Worst place to be in. People are very rude and don't understand why such place is still not bankrupt.

The new Home Depot customer experience is a long way away from what made home depot my go to resource. I made my Dad go to Home Depot today for the counter top, paneling and drywall that we needed to complete a project. The visit to Shrewsbury Home Depot was beyond disappointing. The boys club sitting around in the custom area pointed down the aisle and sent us down the road a piece, the three Home Depot personnel we passed, had very little knowledge about the basics requests and no inclination to walk us back and help us find what we wanted. We left empty handed and are now going into Lowes down the street. I won't be back here anytime soon. read more

There is real incompetence here. My Workman came to pick up my order today at Will Call and the order was already put back on the shelves. The man helping me at the service desk yesterday entered my order incorrectly in the system. The morning manager must have thought the order was a return and returned it to the shelves. I spent over a half an hr proving to the new service agent I had bought the items. By the time they went and got them an hr and a half had passed. My Workman has to leave for another job. My job was sidelined. Truly unfortunate situation and no reason for it. They provided my carpenters or myself with any compensation for lost time or inconvenience. I will think again before I shop at this store again. Make sure if you need to leave something at Will Call, you buy it at the service desk only! read more

Terrible customer service. First of all, you can never find someone to help you and when you do they point you to another person. For parts they just tell me which isle but usually you need help identifying a part and when you ask them to help you pick out you always get a rude look read more

I spent my entire 1 hour lunch break in the store looking for an employee to help me with blinds. I left without a single employee acknowledging me - three of whom were standing nearby chatting with each other and never offered to help a client who clearly needed assistance, walking up and down the main isle reading the headers. read more

I've been going to this HD since 2012. No issues so far, and employees there have always been cheerful and helpful. Can't understand the negative reviews! read more

NEVER BUY A CARPET AT HOME DEPOT!!! We bought a 800+ sft carpet incl. installation at Home Depot. Its a long process. They send a person to measure. His measurement fell short of several steps of a stairway, delaying our project by 10 days!!! You would have thought that they could expedite the process, but no! The carpet was installed in a built-out basement and reeked of chemicals that could be smelled with closed doors on the 2nd floor - it drove us out of the house for 5 days! By comparison, we bought another carpet from a small local store, no problems, no smell - all done in a couple of hours. read more

I don't typically go to Home Depot because I quite honestly don't think they know what they are doing... But I broke a Klein tools screwdriver and they are guaranteed for life so I decided to go to Home Depot to see if they would exchange it. The man had no problem doing it he followed me to the aisle and exchanged it. It was very easy. read more

Went there (Shrewsbury) to buy 2K worth of storm windows. No one in millworks to help, finally went to find someone, was told millworks worker didn't show for work and no one available to help me. Then another worker go to floors and they would help. Floors guy said don't ask him questions because he doesn't know anything about millworks he's just covering for them. He was useless. This was my second time there, help does everything to avoid helping you. Won't be returning. read more

just had entire 2nd floor re-carpeted. HD carpet staff very helpful and the install team (outsourced) was good. carpet quality is very good for the price. would recommend if ur in the market for new carpets. read more

My girlfriend and I went to Home Depot to look at new grills for our new home. We had no intentions of buying, just wanted to look. A gentlemen walked over to help us and answered all our questions. He was very kind and knowledgeable. After speaking to my girlfriend we decided to buy the grill. He walked us over to check out, and helped me load the grill in my truck. He shook my hand and said "thank you for shopping and buying from Home Deport." I was blown away. His name was Hector and because of him, I will be back to buy more. read more

Employees are extremely rude. Especially people at the service desk. People have have questions, if you don't want to work, why not quit. Don't bother going here go to Lowes. Great costumer service. 12-11115 read more

As a heads up, I am giving this review only for the rental department. The rest of the staff in the store are incredibly helpful and nice people. (just trying to get their attention. if it gets better, I always retract my reviews) However, just watch out if you decide to rent tools from them. The people who staff that department have always been really coarse and rude. I've been here about 7 years and it's not even the same people. I'm sure dealing with clueless renters is stressful and all, but it's always been a aggravating/depressing experience, even as a non-clueless person. I return the stuff on time, I clean it, I don't waste their time, don't argue about the time limits, yet it always feels like I'm somehow inconveniencing the staff. As if I was trying to borrow their personal tools and then took a giant shit on the floor. Except I'm not. I'm renting company tools. With, you know, money. Also didn't take a dump on the floor. I just don't get it. Switch the people out if they find it too stressful. How long can the rental training take? 1-2 weeks to get caught up on the machines and protocol? Take any random employee and sit them through a couple bad VHS training videos. And put the debby downers where they don't have to face customers. Come on Home depot! read more

4/27/21- 3:30 pm- Avoid this Home Depot- rude workers!! I wandered around the store with no one offering to help. I finally went to the self check out and told the lady I needed help in plumping. She goes " I'll see if someone is available." The woman that showed up named Pam. She looked annoyed to have to help a customer. I showed her a picture of what I needed to fix- she goes well yeah what you have won't work. I'm thinking to myself yeah that's why I'm here. So proceeds to scoff and start handing me things. I asked her to clarify where one thing was supposed to go and she misspoke. When I confirmed with her she meant the drain she goes "oh no we aren't going to do that." You know what Pam we aren't going to Home Depot again. I have a whole house to renovate and I'll be happy to take my business to Lowe's where they actually want to help you. If I knew what I needed I wouldn't be here asking for help. Never again! read more

This has to be the worse customer service on the PLANET!!!! I went into this store looking for an outdoor rug and roamed helplessly after asking 2 people. The first guy I asked was very elderly- he said I don't know and pointed me to get help from someone on the phone - on speaker and never acknowledged me...Really? The next person I walked up to was a grumpy short older lady- who found the conversation on her walkie talkie more interesting. I did finally get a guy who was very friendly and led me in the correct direction. Once I get to the garden area I see another lady scanning or taking stickers off of rugs...I walk up to her and say are there any other rugs...she said no and then said I don't know why they don't have more rugs out here... I just decided to look around once more and found another group of rugs ..literally behind us ..she said I didn't know they were there!!! My husband is one of the VP's for TJX...if these people worked in his store- they would all be gone ...except for the one. I left and went to Lowe's , found what I was looking for and they seemed happy to have my business. I will never shop this store again!!!! read more

Save yourself the aggravation and shop ANYWHERE else. My fridge broke and it wasn't even two years old, and I have now been almost 5 weeks without a fridge. I am getting bounced around between three separate companies (their warranty department, some other insurance company, and their third party repair company) with nobody giving me a straight answer. They have also barely made an effort to make this right. I have two toddlers and this has been a nightmare. They compensated me with $100 Home Depot gift card, which I will not be needing, as I will never shop here again. When it first broke I called the store. They connected me to appliances and I could hear people talking in the background but nobody was acknowledging the phone call. I tried this three times before I gave up and just called a random department in order to speak to anybody. Please save yourself the rage and frustration and shop anywhere else. read more

Rude customer service and all employees seem angry about something. Some fear even making eye contact with customers so they don't have to answer any questions. Will go to Lowes nearby from next time onwards. Price marked on petunias and potting mix I bought was lower than actually charged. Not a big deal money wise but I would rather drive another 2 miles than deal with these people. read more

Customer service terrible. They gladly take your money, then promptly forget you are the customer when date and time of delivery is established. read more

My water heater died and I walked to Home Depot to get a new one. They have a nice price announced there to install the equipment and I got it too. Very next day the guys came to my house to do the job, and i was told by them that all my stuff will need to be replaced because it was against the state law. My house has been inspected by the town 1 1/2 years ago without any problem, and I told them this, but no away. Instead $289 they gave me a estimate of 10,000.00 to replace everything. I called another company and they did the job for $450. Be aware of Home Depot contractors read more

We had a very friendly kitchen designer, ordered new kitchen cabinets in September of 2016 and quartz counter tops. A change was made to the order as I found an error in the measurement. The cabinet that was incorrect was to be cancelled and reordered with the new cabinet. Mind you, I paid for the cabinets in full. A couple of months went by, no word. Went back to HD in November and they said the whole order was cancelled and the designer had left. The new designer (very friendly) apologized for the error and said it would be made up to us. So we made a couple of small changes in November and cabinets were to be delivered after the holidays. No word again, went to HD on 1/7/17. She said she would get back to us during the week...guess what, no call. read more