I visited the Lowe's in Tacoma recently because I was looking for a sliding door screen, along with some mesh. As soon as I walked in, I asked for the restroom, and it was very clean--it looked brand new. After that, I was helped by Jonathan, who was incredibly helpful. The store had a great selection, and the staff really made the experience easy. I found exactly what I needed, and I'll definitely be shopping there again. read more

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Got a Home Depot gift card for Father's Day. When I used the card as partial payment the cashier asked for my drivers license. Strange, but okay I presented it. Bought a glass shower door to replace the old one. When I got home I opened the box and learned the entire frame was missing. Boxed it all up and returned it. After explaining what was missing, was asked for the receipt, then my drivers license again. Strange procedures, but maybe lots of illegal stuff happening. I'm thinking the boxed shower door was ordered by someone, they took the frame, and returned it to Home Depot, who placed it on the shelf for sale. Just a thought. Big waste of time for me. read more

Bought a toolbox online to pick up at my local store. Somehow the store changed on my phone and sent the order to a store 75 miles away. I call customer service to change the pickup location and they cancel the order and tell me to reorder at the correct store. Thing is I had paid with a gift card so now I have to drive 150 miles round trip to get my refund. Ridiculous. There has to be a better way. Wish I was able to get back the time and gas money spent to fix this problem. Lowes fixed their issues with me and even gave me a discount. Do better read more

I really love their paint mistakes shelf, it's a great way to get a deal. I hate their plants, I just bought a tree to decorate my apartment and it's dying 4 days later. So you win some and lose some I guess read more

Dear Barb ar Customer Service, Your attitude is horrible. As I come to exchange a bathroom fan that I purchased two days prior and I have my receipt, you proceed to tell me you don't have the product for that price any longer and I proceed to tell you I am sure you do as I bought it yesterday and there were 4 there. I offer to go back and look and you say no and instead refuse to do an exchange and give me a refund and tell me to go back and look myself and head back to the check out line. Horrible and bad attitude for what reason doing? read more

I went in to Home Depot to purchase a washer. I wanted one right away so I purchased one that they had in stock. It was supposed to be delivered in 2 days. The day before delivery the delivery date was changed to 5 days later because it was out of stock. I waited the 5 days only to have the delivery date changed again for 7 more days because It's still out of stock. Home Depot has deceptive./ dishonest sales practices. I am very disappointed and would give them a negative star if I could. read more

Purchased at Home Depot, Tacoma WA location last night 03.09.25, bought about 45pcs of bricks with me and 16yo daughter. The cashier lady said there will be staff taht would help us, she send 4 staff but none of these young guys helped me and my daughter loading of the bricks from our cart to our car. They are just standing outside and chatting to each other about the football ganes and watching us doing it all by ourselves. Not even asked if need help, so the reason the cashier send these staff was supposedly to help us but they just watched us and chatting to each other. They getting paid to chitchat at work but not to help or assist the customer, the main reason they were there anyways. read more

If this location wasn't 1.5 miles from my house I'd honestly never go. There prices also usually beat Lowe's. Store pickup takes years. I've learned to just walk inside and get your order rather than wait for someone to bring it to your car. There inventory data is always inaccurate. Calling to verify if they actually have it takes forever. Finding an associate for help is never easy. Download the app so you can locate stuff in the store. read more

Went in to rent a rototiller, got attitude from the get go with the woman at the desk. First it was state ID was invalid, then Military ID was invalid. After waiting a week and multiple calls trying to get a hold of management, they claimed to have trained everyone on the details of both IDs being valid in circumstances. Claimed since it was over a week ago they couldn't offer anything else. This was all after talking to three employees on the phone, one who said the store manager was on lunch, the second said she (the managers name) didnt work there, and third finally managed to find said store manager. Store usually was a good experience, now I recommend avoiding it at all costs. read more

Shout out to Princess with the fabulous purple hair! She went above and beyond helping us find a specific rug, she literally took the time to hunt it and get exactly what we were looking for. She is wonderful person and very caring. She made our day!!! Give her a raise!!! read more

They can't cut 5 inches for studs plywood wood. Not really deaf friendly. They need to improve their service for the deaf access!

Adore this Home Depo from RC the loader all the way up to the Managers. I always am greeted with helpful educated professional staff, whom most had worked professionally in their area of expertise (Electrical, plumber, ect) and got board being retired. Awesome team! If the person walking by can't help you just have em page someone who can. Don't be dejected. Very good knowledgeable people in garden too. Great oops paints they even reshake for you! Adore em all! Keys always work too! read more

Doing self checkout and asked for military discount. Lady asked if I was signed up and while I responded no, she snarl laughed at me while saying "no then". Damn lady, I hope you get employee of the month for saving the company so much money. read more

Had to go pick up a house plant and a tool bag on the first of the year with lots of snow on the ground. We needed a little help ringing up our bag in the self check out and Michael was quick and happy to help. The fact that he was working on New Year's Day w such a positive attitude and big smile really made me appreciate this store. Definitely my favorite Home Depot now. Thanks for the great service! read more

The Home Depot - Our cute lil snake plant - Nurseries & Gardening Near Me - Tacoma, Washington

Wow! Followed around like I was a criminal. Sorry, But I don't steal. Just watched and followed through this store. So I didn't get anyone to approach me to ask what I needed assistance in finding anything ,but yet an employee came to follow me around . Interesting!!! I imagine they have an issue with theft here for them to have been watching so closely. Terrible customer service. read more

Theft by Home Depot delivery personnel: We ordered an LG fridge back in July. The first two they delivered were damaged, which we returned. The third one delivered today was fine... except for the installers stealing installation equipment from inside the fridge. Good thing we have video cams in our home. http://bit.ly/Home-Depot-Theft-1 https://bit.ly/Home-Depot-Theft-2 read more

I have to share my experience today at this store. I went to return/warranty a Milwaukee 1/4 in impact and I went to the return counter at 8:50 pm July 13 2024. I'm writing the time and date I did since I did not get both of the ladies' name that were at the counter. The first older white woman who attended me at the counter looked puzzled when I asked if I can warranty the impact and she did clearly say that this was a first time doing a warranty process. She asked the other lady who looked like from hispanic ethnicity for help and she asked me if I bought the product with the home depot credit card and to that I said yes. I had the receipt on my phone but they refused to do the exchange for me even though I had proof of purchase and insisted on me to do it through the all state protection plan which I had. So I left the store and decided to drive to the Puyallup home depot (where I had bought the impact from) and an extremely nice lady by the name of Sharyn helped me and like no joke in 5 minutes I had my new drill and on was on my way out :). I almost always usually go to the Tacoma location for my purchases but service today was bad for me. I know they could do better next time but today I have to give my props to the Puyallup location and their wonderful employee Sharyn outshined the Tacoma location. read more

We were at the self-checkout lane we got a trash can and this fat lady with a mole on her lip is opens the trash can to see if we were stealing just felt so passive-aggressive read more

Been here caple time always good service and fast love coming this place I do recomend it to friends.good please to buy materils read more

The Home Depot - Fake grass - Nurseries & Gardening Near Me - Tacoma, Washington

You could ask someone for help or stand in an isle for 30 min , it does not matter , no one will come to help you and I doubt these employees are about anything else other than standing around and milking the clock read more

My sister and I thought the key-making station was next to the entrance/exit but we couldn't find it. Therefore, we asked a customer representative at the front for assistance c: The guy was kind enough to point the direction to the station and even called assistance to help as we walked over. There was a lady that met us at the station, kindly waited while my sister was taking a long time to choose which key she wanted. Annnnnddd, we are done! We were in and out in probably less than 10 minutes. No issues at all. read more

I received the absolute worst customer service at this store. I had the receipt and the product, and they were not able to return the product. I waited and waited for a manager and the manager never showed up. Was very disappointed with the customer service I received. read more

I understand Covid is going on, but to have so many employees that know absolutely nothing when asking questions of where things are is ridiculous!! The most useless Home Depot I have ever been too!! read more

Omg...overheard 7/16 said byNon Mask Wearing HD coworker to a Non Mask wearing customer in the pick up zone....'I am so glad you're not wearing a STUPID mask either!' Really Home Depot? Shame. There is a Mask Order for all of us....Pierce County is in serious trouble with people contracting the virus at a rate faster than at any point so far in the pandemic. Your company needs to follow the rules and management needs to effectively supervise employees. Please know your actions now effect where we will be shopping long past the pandemic. (I can't post without a rating....HD does not deserve even one star for this.) read more

Door installer was the best, but the people selling the service know NOTHING. spend 2250, waited to hear back forever, they finally tell me then wait till 3 days before to tell me there is a problem and the door didnt fit. installer was awesome, but due to home depot issues hat to go back several times! horrid experience but the doors are done! read more

I had to bring an online order into the store today in order to return the item. I could not reach anyone over the phone. Customer service agents at the desks were not wearing masks properly. Why wear a mask at all if you're not going to use it to cover your nose and mouth? Social distancing measures were not observed. By comparison, the Lowe's two miles away is using self-checkout only, all employees are properly wearing masks, and they have 6' social distancing markers in the checkout line. They are also disinfecting the self check-out registers after every single use, and yet I went through the checkout line smoothly and with minimal waiting. My message to Home Depot: be like Lowe's. read more

I have shopped at this location since the day it opened many MANY years ago. Normally, the selection of items and pricing has been right in line with all the other stores. Unfortunately, the service level is what has drastically changed over the years. This is far from a customer service oriented store. Finding an associate sometimes can be like looking for Waldo. On a few occasions, I have noticed the only checkout lanes open were self checkout. Steering carts full of lumber through those lanes is not pleasant. I have also been loading large loads of lumber into my pickup in the loading area and had employees walk right past without ever offering a hand. (last trip there was five employees who walked past while I was loading and no one helped). Before leaving a one star review, I voiced my opinion to Home Depot, but they confirmed their lack of customer service by failing to follow up. read more

Erin at home depot tool rental is the realest. You know how some places you go make you feel like you don't belong? Erin made me feel comfortable and capable. Like it was cool. I think that's Erin's gift, helping others be themselves. Thanks for helping me find the tools I needed! Rock on! read more

Placing a window order should not be this difficult. Just want to order a few thousand dollars in plygem windows. I provided all of the measurements and requirements but the employees do not know how to complete the order in the system. I've wasted a good 3hrs and multiple trips trying to get this done. Avoid this Home Depot for all milwork. read more

Here for over a half an hour and couldn't find an employee to help me spend my money... guess ignoring people is easier up front. Bet the employees buy enough for them to not help people & that's why they have a job. When you don't need assistance to find something or get wood cut then come here. read more

I went to Home Depot to purchase an area rug got there at 10:20 am went to where the rugs were and stood there as ever male employee walk by not one of them ask me if I need assistance then I seen a Home Depot distributor her name Marie for help she tried and no one. Then another employee named Laura stop to ask if I need help I told her yes she said she had to go to the bathroom and that she would be out to help. Meantime these guys are walking by head down or no eye contact to ignore or avoid me needing help, I'm assuming not their department not their problem. Then another employee ask me if I needed help I tell her yes explain that I have been approached twice and no help meantime she offers. She was amazing she rolled up the rug loaded the rug and check me out then help unload the rug in my car thank you Amanda E and Laura thank you for coming back to see if I got helped. Amanda E from customer service your amazing and every employee no matter what area the work should be just like that assist Home Depot would be a better place to shop if there was more Employees with that attitude with their customers. Even if we don't need help it's nice to be ask. read more

Don't go here. There are better locations. Went to this location because they had the lawn mower I wanted to get in stock. While there I decided to replace some blinds that my puppy destroyed. After finally locating an employee to cut the blinds, she rudely and reluctantly decided to help. I gave her my measurement and she quickly snapped back inside or outside mount. I told her inside. Low and behold I got home and she cut them an inch short. Fast forward to trying to get them to correct this situation has been a whole other pain. Now they cut them wrong again and I'm writing this as I sit here and am making them cut these right. Don't go here. There are better locations. read more

Yeah to many displays in the already narrow isles makes navigating the store with a cart impossible. Skip this place and go to Lowes or a bigger Home depot. read more

My visit at home depot was both pleasurable and exceptional. I came to get paint for my new kitchen. I told a worker who was very knowledgeable on the subject of paint and i had my can in about 10 minutes. The environment here is very clean and organized. After I got my paint I went to the back of the store to look at a new door for my house. An employee came up to me while I was browsing and asked for assistance. He helped me choose the right one for my specific needs. Once again the staff was knowledgeable on the subject. At checkout it was very speedy. This place usually does not have long lines and they have a wide selection on any one of your home improvement needs. The only time this store is semi-busy is on the weekends. They have fairly low prices on most things and I would recommend this particular home depot. read more

The Home Depot - Getting some paint at home depot! - Nurseries & Gardening Near Me - Tacoma, Washington

So I went in and purchased $200 lights the cashier talked me into signing up for their credit card to get $50 off and I know my credit is really really good so when they denied me I was confused, but just went on with my day.... Here I am two weeks later with an approval letter In the mail. When I called the manager, MIKE.. He was rude and told me there was nothing he could do and I needed to contact the card company.... should of gave me 50 off my next purchase or something. I am going to make sure everyone knows this company scams people!!! read more

ECHO Grass Trimmer/Brush Cutter with 5 year warranty! 5 years sounds good doesnt it? Well there is fine print! Like if its a gas related issue it is not covered.. Thats right! Its a gas powered tool that is probably going to have a gas related issue.. Echo does not have any tech support so if something goes wrong you have to take it into a service place.. The service place wont be able to tell you if your problem is covered until they take it apart and fix it.. I had three separate problems over the last couple years and both were not covered Revision of my review::: Though Home depot carries the Echo trimmers it is Echo that offers the warranty. My review put down home depot and basically blamed them for my issues with Echo. Because Home depot puts customers first they ended up taking responsibility for Echos lack of customer service and fine print.. Therefore I am changing my one star review to a three star review. All stars going to Home Depot and not Echo.. Dont get me wrong as Echo does make good products.. Its the fine print and customer service that will cost you if something does happen to your Echo product. Home depot went over and beyond to fix my issue and make it right..Ethics over profit are what make Home Depot better then Lowes . Not to mention Home depot employs experts in each department which is a huge benefit compared to most We all know what a pain it can be to buy the wrong products for our home repair/remodel. Usually a money pit if the items we buy cause a bigger problem. Home depot will sell you the right products the first time. (Just have to ask! )Sure Lowes has more employees walking around that can show you where a product is. But only Home Depot can show you which products you actually need and explain how to use the products. Even give you other more affordable options and give you instructions on how to fix it. read more

Okay, I don't give a ton of 5 stars, because I feel there's always room for improvement, but this store is consistently awesome! Someone always happily greets me and tries to help, they seem to genuinely care about their customers and their prices tend to be less than their big "L" competitor! And the return line seems to move pretty quickly-Love em'! read more

Everyone working was extremely friendly and helpful. Sophia was amazing. She loaded 24 50lb bags of rocks into my car. She is also very trustworthy. When I asked if I could tip her she said, "Oh no, don't worry about it. I hope you have a great day." I hope she is available for all of my gardening needs. read more

I really like this place. Spent at least $10 to 20k last year. Very useful staff that are well education, and can help you do DIYS on almost everything. Free coffee, I like the plumbers section, informative staff and also meet other smart customers. Love this place. It feels like second home. I do not know why the rating is so low here. I come all the time and know most the staff. There is not reason for any score under 5. read more

Fast, easy, simple with great customer service! I got help with my indoor and outdoor plants and they're looking better than ever! I couldn't be happier! read more