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    The Hound's Lounge

    4.0 (7 reviews)
    Closed 8:00 am - 6:00 pm

    Services - The Hound's Lounge

    Pet sitting

    Pet photography

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    PetSmart

    PetSmart

    2.0
    (75 reviews)

    *NOTE: This review is for a specific groomer, Lexie, and the other friendly staff at the salon*…read more I have taken my pup to several pet grooming business in the Austin area for several years, never quite satisfied with what I get for the cost. It's to the point where I have just started grooming her myself and only going in for nail trims (still scared to do those myself!), which are usually still unsatisfying jobs for the whopping $15-20 they charge (ex: leaving cracks down to the nail bed, snags at the ends, and often drawing blood). However, I took my dog in recently for a simple nail trim and was talked into their current special of a grind, ear, and teeth cleaning for only an extra $2 by a super friendly salon staff member (Why not? It's only $2!). I have to say that I have never seen anyone handle my typically anxious dog so gently and still managed to trim her nails to the perfect length (short enough I don't have to come back within a few weeks), grind them to a pleasant rounded tip with NO snags or cracks, a good ear cleaning and teeth brushing, and at the end of it all: my dog not shaking like a maniac when she is returned to me. And all in a quick 5 minute walk-in appointment. Very satisfied and happy to write a positive review for a chain business that I would usually avoid.

    I am genuinely stunned by how we were treated at this location, and particularly by an employee…read morenamed Rachel. We brought our dog, Pippin, in for his appointment with our children in tow. During check-in, we were told his vaccination records needed to be emailed from our veterinarian. Fine -- I immediately called the vet and was placed on hold while trying to get exactly what PetSmart was asking for. Apparently, being on hold with another business was taking too long for Rachel. Instead of showing even basic patience or professionalism while I actively tried to resolve the issue, Rachel was extraordinarily rude, condescending, and openly hostile toward us. I was standing there juggling my phone, our children, and trying to comply with her request while being spoken to in a way that was so unnecessarily nasty that I was nearly in tears. We weren't yelling. We weren't causing a scene. We weren't refusing to provide anything. We were literally trying to do what she told us to do. Despite that awful beginning, we remained polite, Pippin stayed for his service, we were told that he did great, and we even tipped. Imagine our surprise, then, when we attempted to book again and discovered that Rachel had apparently placed us on a DO NOT BOOK status. For what, exactly? Our dog wasn't reportedly aggressive. We weren't told that he behaved badly. We weren't abusive to staff. We didn't refuse to pay. We didn't create a disturbance. In fact, we left believing that, aside from Rachel's astonishingly poor treatment of us at check-in, everything had gone well. I called the store after discovering the ban, hoping there had been some misunderstanding. Unfortunately, my interaction with Rachel only reinforced my impression of how she communicates with customers. If there is a legitimate, documented reason that Pippin cannot safely be serviced, I am completely willing to hear it. His safety and the safety of employees matter to me. But if a customer can be quietly blacklisted because an employee became irritated that obtaining veterinary records at her request took longer than she wanted, that is an alarming way to run a business. I have rarely encountered someone in a customer-facing position who made me feel so unwelcome while I was actively trying to cooperate with them. Management should review exactly what happened here, including who authorized the do-not-book designation, what reason was documented for it, and whether that reason is consistent with what the grooming staff actually observed and told us about Pippin. We were kind. We complied. Our dog did well. We paid. We tipped. And somehow we walked away banned. Absolutely unacceptable.

    Pet Paradise Georgetown

    Pet Paradise Georgetown

    2.6
    (56 reviews)

    I have been taking my two small dogs to Pet Paradise, Georgetown, for two years. I have always had…read morea truly positive experience both for daycare and boarding. From the moment I walked in, I felt the love the staff had for the dogs. Every time I go there, they greet my pups warmly, and any anxiety I may have about leaving them immediately disappears. The team has always been patient and reassuring with me, even when I've called during the day with little worries. I speak directly to someone who knows and truly cares about my dogs -- and that means everything. They listen carefully and they genuinely understand how much we all love our pets. I have read through many of the mixed reviews, and cannot comment on them specifically other than to say that in the many times I have exited and entered that building, I have never personally had a bad experience nor have I witnessed a bad experience. I have seen dozens upon dozens of entrances and exits of dogs in daycare and boarding and I always curiously watch the staff's interactions with the dogs and their owners. I have never been disappointed in seeing consistent, kindness, courtesy and care given in each situation. I feel badly people have had these negative experiences because they simply must have been the exception not the rule as I have never even remotely seen these types of situations. In the two years that I have left my two small dogs at Pet Paradise, Georgetown, they have never gotten sick nor been returned dirty. I am only a customer and have no " skin in this game." I just hate seeing hard working, caring professionals disparaged while some of these anecdotes are inaccurately making it seem like that's the way they conduct their business. I am a big fan of the daycare system. I appreciate that the dogs are given assessments before joining group-play and that trained staff are supervising them. The staff assists you on the best placement of day care and/ or boarding that would work for your dog. The cameras give me extra peace of mind. When I board them, my two pups stay together, upon my request, in a suite and always come home clean, happy, and perfectly tired -- always from a healthy balance of play and rest. The facility is clean and beautifully maintained. It smells fresh, is remarkable aesthetically, and it is impeccably kept on the inside and the outside. Addy (General Manager), Amanda (Assistant Manager), and the entire team -- Ariel, Nellie, Rose, and many other wonderful staff members whom I love so much ( too many to list) -- truly are the heart of this place. Their kindness, professionalism, and genuine love for the animals , as well as their sensitivity and gentleness to me, has never gone unnoticed. I feel completely confident and happy leaving my dogs at Pet Paradise, and that peace of mind is priceless.

    TL;DR - Groomer sliced my dog's dewclaw nearly all the way off with the clippers, and management…read moredidn't even apologize. To add insult to literal injury the grooming itself was completely awful. To start, we've taken our dogs to PP for several years now, and have normally had zero problems, but this incident is extremely egregious and needs to be addressed. We dropped our dogs off with the resort, Cara (our chiweenie) just for a bath and Fizzy (our schnauzipoo) for a full grooming. Fizzy's fur gets little mats in it all the time because the hair is so fine, and we brought that to the groomer's attention when we dropped her off. We also asked for a traditional schnauzer cut, just a bit shortened because it's so hot in Texas right now. Cut to a couple hours later and I got a call from the front desk, saying that Fizzy had been given a "slight cut" near her dewclaw and that the on- site very was seeing to her. No big deal, right? Then later the actual vet calls, and tells us that it was more serious than we were originally told, and that Fizzy has been given multiple staples to reattach the dewclaw, but that they had considered removing it fully because of the damage. I come to pick them up, and the vet walks me through the treatment, and brings out Fizzy. She was a completely altered dog, her lovely facial whiskers completely shaved down to the skin, ears trimmed to the very edge and a single-length simple shave overall. I was then directed to checkout, where the front desk girl had the audacity to ask if I wanted to tip the groomer, which was shockingly inappropriate. I was charged full price for the bath and grooming and sent on my way; never once being approached by management to offer even an apology for mangling my dog, much less offer any form of restitution. The attached pictures are what she normally looks like (pink bandanna) vs. the condition Fizzy was given back to us this time. Needless to say, our confidence in and reputation of Pet Paradise has been shattered, and we will be considering other options for grooming and day care in the future, unless significant changes are made. I strongly encourage other patrons to choose a different groomer than Maribel to avoid injury to their pets.

    The Hound's Lounge - pet_sitting - Updated August 2026

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