The HOA is very bad... the gate is always broken and no one picks up after their dogs. There were…read morebushes around the side of the complex that were cut down and never replanted and there's tons of dead foliage that needs to be removed/ replaced and no one has done that. If you want something quiet this isn't the place.The kids climb on the dumpsters and jump the fence for the pool all the time, and to top it off people play loud music and drive motorcycles and loud vehicles into the neighborhood at all hours of the night...definitely one of the worse places I've ever lived.

We have lived in our townhouse for over 9 years in Palmilla Townhome Community . Our new "…read moreManagement Team Martha, Laura, Alfrando and Steven has been outstanding. This team treats the residents here like they really care about our quality of life. They're always attentive to the up keep of the complex and grounds. Our New Manager Martha and the Assistant Mgr. Laura is always available to listen and answer any questions. if I call them with an issue they answer the calls, or call back immediately, every residents here is very important to them. Because of this New Management Team; my family will continue living here in these beautiful townhomes!!!

very quick and easy move in process. The staff is amazing. I can not wait to move in.read more

TL;DR Take pictures when/if you move in and after moving out. Take pictures of everything. They…read morewill do what they can so that you don't get your deposit back. We lived there for one year. There were multiple instances of us getting the rent in, but receiving a printed notice 6 days later that rent needed to be paid. It was printed first then hand signed two days after it was printed. We moved out March 6th. Beforehand, we gave notice that was the move date and asked if it was acceptable that we move out on that day. I was given an envelope to write our forwarding address, the apartment we're vacating, the date and time. I put the 2 mailbox keys, apartment keys, and the gym key in the overnight mail slot just after 9 pm that night. Now a few weeks later, we got a notice from Craig Ranch Villas charging us for not giving adequate notice (a lie), not receiving the keys (another lie), cleaning fee (there are only two rooms with carpet and we cleaned and vacuumed). We forgot to give back 2 of the parking passes and we spoke to management about returning them and to revise the invoice. They just said they wouldn't do it. The rental amounts might sound nice, but the complex is really filthy, the staff doesn't seem to actually care about the tenants as well had an issue with someone trying to get into our apartment late one night and they didn't have any idea what we were talking about even after calling the security service tasked with this complex.

DO NOT MOVE HERE! The 2 reviews are scams due to the…read morelandlord hassling you to write one. It is currently 2AM and I am up listening to my upstairs neighbor snore! The walls are SOOOO thin! And when your in the bathroom you hear everything through the vents! YOU JUST HEAR EVERYTHING, TOILET FLUSHING, WATER RUNNING... The rent is a little high given the fact they cut corners with everything, they went cheap! Other apartments in the area are cheaper with better appliances and even have colors on the walls, not here! I've been here a year and the two appliances are already breaking...the cheap vinyl they got for the floor is peeling/rising up, on an area that is right next to the wall, not even a traffic area.... The one bedroom is basically a studio apartment with a door to your bedroom. When you first walk in... boom, Everything is there, no extra spaces, no hallway,no extra walls.. nothing just a studio area.. so you pay 1,500 PLUS UTILITIES for a big studio!! Also given the area I don't understand why rent is so high, look up the crime rate for this area, the amount of times I've had to get on the floor due to gun shots...

I love my new Apartment! moved in about 9 months ago and waited awhile before posting my review to…read moreensure consistency. Don the apartment manager rented me my new home he was super warm and welcoming upon greeting me and the process from start to finish in renting my place was painless! My Apartment itself was gorgeous and brand NEW can't beat it, had minor maintenance requests that were all taken care of timely and efficient, Grounds are well kept and i love how much lighting the community provides at night, convenient 215 access and plenty of my favorite restaurants nearby, so far so good, its a Thumbs up from me!

Let me stateI have posted on this site about this place I live in. For the record the new Ladies in…read morethe front office are really nice and at least try to keep some order. ( but it aint working) Even though we still have folks that will push the limit. now for the owners of this place you all really need to get it together. we need SECURITY year round not just the summer month. 6pm to 6am Sunday to Sunday. This is not working without it. Then you go and change the office hours good for the ladies in the front but not for the current Residents.

There is zero communication with the management team. The property has trash all over it…read moreconsistently. The pool has trash bags just sitting around most of the time. The walk thru gates are broken. There is not enough parking and garages are very small. The units are cheaply made, for example there are holes and gaps everywhere. The baseboards are literally cardboard. Insects are a frequent issue. A good amount of the landscaping plants have dried up and died. People do not clean up after their dogs. There is not any privacy. The walls are very thin so even though I don't share any walls I can hear my neighbors all the time. They have shut the water off 3 times with less than 24 hour notice. Update: Since my original publishing they have shut the water off 3 more times.

We just moved into a month ago and the apartment was in dirty and not built with any decent…read morequality. The carpet wasn't nailed down throughout the entire apartment. My freezer had mold in it and now my shower head came off out the wall! I only put a filter on it for hard water and a caddy. The wall can't even hold that? They came to repair it and did a patch up cheap job. The next day it fell out off the wall again! Management still hasn't done anything for us and we are requesting a transfer. Don't move here I can't even sleep with the loud deafening noise of the AC and heater. The cars racing down the freeway at three AM is also so loud it wakes us up. The only good thing is the leasing agents and the amenities. We are so disappointed because we pay almost 2k a month to live here. It's not worth it.

The property is gorgeous. The layouts are beautiful and the residents seem really happy to live…read morethere! In passing them during a tour, they communicated as such. Its location has everything you need right at your fingertips and a beautiful view of the mountains. If all of that is already not amazing enough .... 1000 gold stars and props to Jody in the leasing office!!! Jody is amazing at what she does! She is thorough, patient, kind and inviting! She makes you feel cared about like family! Thank you for a great tour! You have set the bar high through your great customer service!

Everything the staff is amazing and friendly. Very helpful. Like the people too the environment is…read morehappy, positive and very uplifting. I love it . The office lady Charisse is adorable.

Charisse is very professional and helpful. The grounds here are kept clean and well maintained. I…read morereally like my apartment and happy to call this place home.

I am so grateful to Jessica for always helping me with issues. Recently I had a package delivered…read moreto me in the lockers that was not mine and she helped track down the rightful owner. If the situation were reversed I'd want the same courtesy. Also a locker would not open after I input the code and signed for the package. Jessica came to my rescue again. And can I say that this one bedroom apartment is by far my favorite floor plan of all the places I've lived. It feels large and cozy with an open floor plan but also with separation from the living room, dining area and kitchen. I love living here!

To be quite honest, I really loved these apartments when I first took a tour! Rooms were big and…read moreroommate style, I was told that the pool and gym is opened 24 hours. And there was a deal with our apartment so of course we took it! But once we actually got into our apartment it was a lot of things wrong. I told them about everything which they fixed certain things but not the nitty gritty issues. I'll start off with the small stuff, microwave was broken and it took 4 phone calls to have them come fix it. The stove did not work properly, it would get too hot on the lowest setting causing my fire alarm to go off, it took them two months to actually listen to me and fix it because their maintenance team swore up and down that it was working properly! The refrigerator was getting wayyy too cold no matter what setting it was on, causing my food and drinks to freeze. I wasted a carton of eggs because they were frozen and wouldn't properly cook even after thawing them out. Now to the disgusting part of it all, the freezer had big eggs in it. Yes, eggs that come from a bug.. I do not know what kind of bug but the freezer was infested in it. The refrigerator had flies, ants, and nats inside of it. I complained but was told there wasn't much they could do, but due to me being homeless before I came here I had to suck it up and clean it out myself. The entire apartment was dirty and disgusting I had to get the carpet shampooed, and I had to do an entire deep cleaning prior to us brining out stuff in because it was just that dirty! The front office knew of everything but they couldn't do much and like I said after being homeless I had no room to really complain and get upset but due to the fact my car was stolen and the apartment won't do anything about it because it was stolen by them I might as well just write an honest review. After cleaning up my apartment it turned out nice so I can't complain about that. But I was lied to about the pool, I was told that the pool and gym was 24 hours just for me to move in and the apartment opens at 8am and closes at 10pm. I'm a night person which I told the leasing agent that so I explained how great it was that the pool was open 24 hours just to find out she lied. And the manager is completely a liar and terribly heartless. I thought this would be a great place to recommend for my friends but at this point it's not looking too great. From the beginning of my lease it wasn't too great but I gave them the benefit of the doubt. Jessica and Brandy are extremely nice and caring when it came down to my situation but the manager? Terrible truly, he does not deserve to be in the position of higher power because obviously it has gotten to his head. It's sad because I really enjoyed the roommate style set up but it's just not good at all.... It's me and my roommate and they don't wanna give us two parking passes & two keyfobs cause it's "one per household" . Completely saddened by how things turned out. Shameful!

This is a great company and all of their properties are immaculate and safe! Good people!read more

From the owner: We are pet friendly Town Home community located in the North West part of the Las Vegas valley…read more All of our Town Homes are Two stories, have an attached two car garage, and come with all major full size appliances. All bedrooms are upstairs as well as a loft.

Honestly one of the better apartment communities I've lived in. The staff is helpful and easy to…read moretalk to, and maintenance comes out pretty fast when needed. The property stays clean and it's generally quiet. Yari, the assistant manager, helped me the whole time during my application and made the process way easier than I expected. I also like how close everything is stores, food, and the freeway are all nearby. Would definitely recommend checking it ou

I've been living here for the past 5 months renting out a 1 bedroom. So far, I haven't had any…read morenegatives staying here. It is a gated community that locks the gates after 5 pm on weekdays and fully on Sundays when their leasing office is closed. The management is on top of things, for example when I had an issue with my air conditioner, Adeymis, at the front office quickly sent repair and the issue was resolved within 30 minutes. Everyone has their own parking space and you can also opt in to rent a private garage for $200/month. However one downside is when having guests over there's barely any spots for your your guest to park. Management hosts monthly and sometimes weekly events arranging from bagels, food trucks, etc. In terms of amenities, there's a small-ish pool. The gym is clean and pretty much always empty. Bailey the head manager makes sure everything is tidy and the residents are taken care of. Location wise: you're right off of the 95 north with the Santa Fe hotel and theater across the street walking distance. The Santa Fe has its own food court and discounted bowling on certain days. There's a shopping center a 3 min drive away with a few really good food places and an Albertsons for groceries.

Hi Tides on Commerce! Leaving a review here because,…read moreapparently, it's the only functioning form of communication in this entire complex. You know, since there's no emergency line, no voicemail, no tenant portal, and absolutely zero way to reach anyone when something catastrophic happens. So here we are, Friday night, and the entire complex has no water. Not a single building. Not a single unit. Bone dry. I actually called earlier today when the water pressure dropped to "wishing and praying" levels, and I was told you were working on it and we'd have water. Cute! Because now, after coming home from the gym, sweaty and full of trust, I was greeted with... absolutely no water. Nada. Not just me; neighbors to the left, right, upstairs, downstairs, across the entire property: all dry as a bone. So, real question: will you be back tomorrow morning to address this? Or is this a "see you Monday at 9am while your tenants ferment" type of situation? Will the entire community go unshowered all weekend long? Only time, and my increasingly pungent armpits, will tell. What makes this even more chef's kiss is the total lack of communication. No notice, no heads up, just false reassurance. It's giving "gaslight," not "customer service." In conclusion: this is absolutely asinine. I've lived in some questionable places before, but never have I had to review my own apartment complex just to beg for running water. If you're considering moving here: don't. Run. Sprint. Teleport away. Honestly, a cardboard box by the front gate might offer a more reliable living situation. At least you'd know where you stand.

I am currently looking at places for a move I'll be making I came in to get information to see…read morewhat's my options I spoke with Karrine over the weekend she was very helpful and friendly and understood what I'm looking for I went to two other places before this one and they were more on the rude side very quick to judge a book by its cover I didn't do a tour with her since I won't be moving until the summertime. Overall I'm keeping this as a top priority choice the location is exactly where I need it to be thanks, Karrine for your time and the valuable information you gave me.