The Good:
Their price was comparable to other companies we checked out, and when we advised them that we found a slightly lower price, they matched it upon us providing written proof. Sara communicated with us often and provided lots of details. We liked that they gave us a flat rate (1/2 due upon reservation and 1/2 due upon drop-off of our items) with no hidden fees for time, mileage, etc. We also liked that it was a local company; so, our things would not be transferred to another truck or third-party company. Ken came by a few days early to do a walk-through with us and was very knowledgeable, friendly, and helpful. When they were worked, they were quick, they came prepared with dollies, moving pads, and blankets, and you could tell they had experience with what they were doing. They also broke-down the beds and re-assembled them upon delivery.
The Bad:
They were extremely tardy; no, they were just LATE. Ken was 2 hours tardy coming to do our walk-through, and while we understood, again it was 2 hours late. On moving day, we were scheduled to move at 5:30pm, and they did not show up until over FOUR HOURS LATER at 9:40pm. At 5:30pm, we were sitting there ready to go. We gave them an hour before we contacted them because we know how rush hour traffic can be. At 6:30pm, I emailed Sara and asked what was going on since it was an hour late at that point, and we hadn't heard anything from them. At 6:35pm, she emailed me back and advised that she knew they might be a little late when she left the office at 5pm, but didn't think it would be that late. At 7:20pm, I emailed her back asking what was going on since I had not heard anything further by that point. At 7:30pm, she called us stating that the movers were on another job in North Clearwater and were headed toward us and should be to our place by no later than 8pm. I asked her if I should call her back at 8:15pm if they were not there, and she said yes but that she knew that they would be there. At 8:39pm, the driver called us and told us they were 15-18 minutes away. At 9:30pm, we still had not heard anything; so, I emailed Sara again, and a couple of minutes later the driver called to ask us the name of our apartment complex. They finally showed up at 9:40pm.
There were 3 movers, and when they first walked in, not one of them even bothered to say a simple "I'm sorry" for their tardiness. They just gave us a clipboard of waiver information and said, "Sign here" and started carrying out boxes. By this point, I was so upset that I didn't think I could speak to them without crying or cursing, I told them to speak to my fiance. They didn't count the boxes until we asked them to, and after that point, they then started asking us about the fragile items, telling us about the moving pads, etc. At 11:30pm, they started taking out our dressers, and we noticed that they weren't shrink-wrapped even though we were advised several times that the dressers, bed, etc. would all be shrink-wrapped (it also says that in the initial email we received). When we asked them about it (because we had to ask them instead of them volunteering to tell us), they said that they were just going to just put some blankets on it. When we asked why since we had been told in writing that everything would be shrink-wrapped, they finally admitted that they ran out of shrink-wrap before they came to us. So, they knew they didn't have any when they arrived and said nothing to us for over 2 hours! The owner (Rafal) then calls and tells us that they they were going to have to stop what they were doing, drive to the warehouse, go get some shrink-wrap, and then come back to finish moving us. We finally agreed to have them just wrap the stuff in blankets and then they would re-wrap everything at their warehouse in the morning with the shrink wrap.
On Friday, October 30, I emailed them again to confirm that everything had been shrink-wrapped as agreed and that the driver was on his way. I received the following response at 12:58pm, "Your items have been shrink wrapped, the driver is in fact en route to your NC home as we speak..." However, the driver (Ken) called me himself just a few minutes at 1pm and told me that he was just then in the process of packing up and wrapping our furniture before heading to NC in a bit. So, again, dishonesty - because there was no way he could be en route to NC at 12:58pm while still packing up and wrapping our furniture 2 minutes later at 1pm. We later found out he did not leave until about 3 hours later.
When Ken arrived on Saturday, October 31, it was him and two other guys they hired from a temp service. They were awesome, but we observed that our furniture still had not been shrink-wrapped. This resulted in our dresser being scratched. Also, one of our lamps was broken. We were so disgusted that we did not even bother to contact them again because of all the dishonesty we had experienced. read more
