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    The Ink Nurse

    5.0 (2 reviews)
    Closed 9:00 am - 12:00 pm
    Updated 1 month ago

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    Serenity Tattoo Removal - I still have lots of hyperpigmentation and an ugly scar

    Serenity Tattoo Removal

    3.5(33 reviews)
    6.2 miSoutheast

    Serenity Tattoo Removal was very clean and professional. Upon arrival, we were greeted by Rebecca,…read morewho was very kind and welcoming. Steve was very courteous and had an outstanding knowledge of his profession. He listened to all my concerns and answered all my questions. I am throughly impressed with how much my tattoo had faded after the first treatment. Honestly, I am so happy with the results. I highly recommend Serenity Tattoo Removal. Steve truly cares about his patients.

    I went here successfully for years, being seen by the owner Steve. Everything was going well. I…read morelive out of state so some trips were just for this. My last appt booked, I WAS NOT told that Steve would be away. Rebecca said that she had the same training and I foolishly wanted to believe her She burned my skin to the point that I had boils and crust. This had never happened in any treatment with Steve. After burning me , she would not put me in touch with Steve or any reccomendatiins for my care. She turned very nasty and blocked my calls and I never heard from the office. Id seen her answering phones for years and never knew how terrible she is Its been more than a year and I still have scarring from the burns and her uneven application of the laser Dont go here, its not worth the pain and tears of what she does to people. Ive added a pic of my tattoo before my session with her and the week after I reported to the state board and nothing happened. She is still scarring people and Steve is long gone

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    Serenity Tattoo Removal - Looking forward to meeting you and removing your unwanted tattoo

    Looking forward to meeting you and removing your unwanted tattoo

    Serenity Tattoo Removal - Fading nicely before my treatment at Serenity with REBECCA

    Fading nicely before my treatment at Serenity with REBECCA

    Serenity Tattoo Removal - Laser too high, took the color off my skin

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    Laser too high, took the color off my skin

    Resuello Adelaida V MD - The inside: Front desk, sign in area

    Resuello Adelaida V MD

    1.6(20 reviews)
    2.1 miDowntown

    Dear Av Resuello, Medical Group,…read more I am writing to formally file a complaint regarding an extremely unprofessional and disrespectful interaction I experience when calling your office to confirm my appointment. During my call, the first staff member informed me that she could not locate my information and then place me on hold. After several minutes, another person picked up the line and greeted me as if I were a brand-new caller, with no acknowledgment that I had already been on hold. When I expressed the confusion and frustration about the situation, instead of listening or asking what the issue was, that staff member immediately. Stated that the police would be called if I came to the office. The response was completely inappropriate, unnecessary and highly unprofessional. At no point did I threaten anyone. I was simply trying to understand what had happened with my call and my appointment. Being met with that kind of hostility is unacceptable, especially from a medical office where professionalism, respect, and commotional should be top priorities. I am requesting that this incident be properly investigated and that the staff involved receive corrective action, whether that be disciplinary measures or formal retraining on communication, phone etiquette and de-escalation skills. Patient should never feel dismissed or theater when trying to receive assistance. I would also like to mention that when the agent who was assisting me called the office on my behalf, that same staff member spoke to her in a disrespectful and unprofessional manner as well. This shows that the issue is not isolated and that the way customer and even other professional are being spoken to need to be addressed. Please take this matter seriously and ensure that no other patient has toa experience what I did. I look forward to a response confirming my complaint has been received and steps are being taken to address this behavior.

    First of all, she's a pediatrician! My cardiologist sent me…read morethere for a PCP referral (I'm a senior). I walk in to a room full of people (mostly children) and had to ask a child where to check in because the registration 'window' is completely covered with papers/signs/notices ... seriously can't even tell there's a window there. The only door is semi blocked so it took me a while to see that you have to knock on the door (wth) to even get someone to recognize that you are there. I don't even know what to say about quality of care. So bad! I waited over 3 hours and when I finally got in through the door it is littered with unnecessary furniture and obstacles so it makes it hard to walk through the hallways and get in the exam room, which is an office. I get it, it's a small business and you use what you have but this was extreme. The 'nurse' took all my info, then the doctor came in and did do a good background on me, except for wanting to change all my heart medications without first consulting my cardiologist. Then they made a huge mistake by typing in my name wrong on all the records so between them, my insurance claim, and CVS I now have 3 aliases and none of them are me so it's been a month and I'm still trying to get that fixed. It's really hard to get through to the office. The main number rings and rings and then magically disconnects. IMPOSSIBLE to get through, on a regular basis. When the doctor asked me when I wanted to go back for recheck, I asked for a day that wasn't as busy so I didn't have to wait three hours. She LAUGHED and said it was always like that. Wow. I did make an appointment but have been trying every day calling back to back for 20 minutes during lunch to get through to cancel. I will fax them along with a copy of this review and hopefully they will improve their services to other patients. Worst of all, the parking lot is horrid. There is one way in - one way out. Not enough parking for everyone so best of luck if you have big car/suv. I had to go around the block twice to realize the entrance is on the side street and getting out I had to back out of the IN way because I couldn't make the turn around the building to get out the out way.

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    Resuello Adelaida V MD - This is what it looks like from the front

    This is what it looks like from the front

    Resuello Adelaida V MD - The waiting room. You can help yourself to water or coffe

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    The waiting room. You can help yourself to water or coffe

    The Ink Nurse - tattooremoval - Updated August 2026

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