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    The Ink Nurse

    5.0 (2 reviews)
    Open 9:00 am - 3:00 pm

    Services - The Ink Nurse

    Tattoo removal

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    Recommended Reviews - The Ink Nurse

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    6 years ago

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    Serenity Tattoo Removal - looking forward to meeting you and removing your unwanted tattoo

    Serenity Tattoo Removal

    3.5(32 reviews)
    6.2 miSoutheast

    I went here for over two years to get a small tattoo on my ankle removed. After seeing no progress,…read morethe lady offered free sessions to finish removing it. I continued to schedule appointments, of which I did end up paying for and they were not offered to me for free like promised. I have many issues with this place. I was scammed out of thousands of dollars, would go to my appointments many times to find the building locked and no one there, and would get told that my next session would be free or that they would offer some sort of discount, in which never actually happened and I always had to pay full price. Oh and I still have the tattoo I was trying to remove! I saw NO progress from the laser sessions, and my tattoo still looks brand new. Every other tattoo removal place that I have consulted is appalled by the lack of removal progress, time spent going here, and the amount of money that I was scammed out of.

    Incredibly disappointed. The tech was kind, but seemed like she was rushing to get the next folks…read morein. When she told me that my treatment was $600 I was shocked but she kept saying that you get what you pay for. She was only right in the sense that I was very unhappy with what I paid, and equally unhappy with the lack of treatment. 8 weeks later and there is almost no lift. Close friends cannot even tell the difference after the treatment. And their answer is to pay another $600 to show me how well the next treatment will work better. At this rate I could buy a house before having my tattoos fade with how much they charge and how little they provide. After a brief conversation with them about my disappointment they got very defensive and then insisted that because they've been open for so long that they provide great service. I suspect they haven't seen their reviews for the past few years if that's their logic. Wanted to believe they had my best interest in mind but I cannot in good conscience suggest that anyone give them their hard earned money. My honest advice is to find someone else that knows what they are doing and will charge you appropriately.

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    Serenity Tattoo Removal
    Serenity Tattoo Removal
    Serenity Tattoo Removal - Laser show 2011

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    Laser show 2011

    Resuello Adelaida V MD - The inside: Front desk, sign in area

    Resuello Adelaida V MD

    1.6(20 reviews)
    2.1 miDowntown

    Dear Av Resuello, Medical Group,…read more I am writing to formally file a complaint regarding an extremely unprofessional and disrespectful interaction I experience when calling your office to confirm my appointment. During my call, the first staff member informed me that she could not locate my information and then place me on hold. After several minutes, another person picked up the line and greeted me as if I were a brand-new caller, with no acknowledgment that I had already been on hold. When I expressed the confusion and frustration about the situation, instead of listening or asking what the issue was, that staff member immediately. Stated that the police would be called if I came to the office. The response was completely inappropriate, unnecessary and highly unprofessional. At no point did I threaten anyone. I was simply trying to understand what had happened with my call and my appointment. Being met with that kind of hostility is unacceptable, especially from a medical office where professionalism, respect, and commotional should be top priorities. I am requesting that this incident be properly investigated and that the staff involved receive corrective action, whether that be disciplinary measures or formal retraining on communication, phone etiquette and de-escalation skills. Patient should never feel dismissed or theater when trying to receive assistance. I would also like to mention that when the agent who was assisting me called the office on my behalf, that same staff member spoke to her in a disrespectful and unprofessional manner as well. This shows that the issue is not isolated and that the way customer and even other professional are being spoken to need to be addressed. Please take this matter seriously and ensure that no other patient has toa experience what I did. I look forward to a response confirming my complaint has been received and steps are being taken to address this behavior.

    First of all, she's a pediatrician! My cardiologist sent me…read morethere for a PCP referral (I'm a senior). I walk in to a room full of people (mostly children) and had to ask a child where to check in because the registration 'window' is completely covered with papers/signs/notices ... seriously can't even tell there's a window there. The only door is semi blocked so it took me a while to see that you have to knock on the door (wth) to even get someone to recognize that you are there. I don't even know what to say about quality of care. So bad! I waited over 3 hours and when I finally got in through the door it is littered with unnecessary furniture and obstacles so it makes it hard to walk through the hallways and get in the exam room, which is an office. I get it, it's a small business and you use what you have but this was extreme. The 'nurse' took all my info, then the doctor came in and did do a good background on me, except for wanting to change all my heart medications without first consulting my cardiologist. Then they made a huge mistake by typing in my name wrong on all the records so between them, my insurance claim, and CVS I now have 3 aliases and none of them are me so it's been a month and I'm still trying to get that fixed. It's really hard to get through to the office. The main number rings and rings and then magically disconnects. IMPOSSIBLE to get through, on a regular basis. When the doctor asked me when I wanted to go back for recheck, I asked for a day that wasn't as busy so I didn't have to wait three hours. She LAUGHED and said it was always like that. Wow. I did make an appointment but have been trying every day calling back to back for 20 minutes during lunch to get through to cancel. I will fax them along with a copy of this review and hopefully they will improve their services to other patients. Worst of all, the parking lot is horrid. There is one way in - one way out. Not enough parking for everyone so best of luck if you have big car/suv. I had to go around the block twice to realize the entrance is on the side street and getting out I had to back out of the IN way because I couldn't make the turn around the building to get out the out way.

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    Resuello Adelaida V MD - This is what it looks like from the front

    This is what it looks like from the front

    Resuello Adelaida V MD - The waiting room. You can help yourself to water or coffe

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    The waiting room. You can help yourself to water or coffe

    The Ink Nurse - tattooremoval - Updated June 2026

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