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    The Island Pawplex

    3.7 (10 reviews)
    Closed 7:00 am - 7:00 pm

    Services - The Island Pawplex

    Pet boarding

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    My dog has attended here since August of 2020 and I can't say enough great things about them. I live in goose creek, where there are closer daycare and boarding but Bentley loves the staff and all his friends.

    This place is a nightmare. If you love your animal and appreciate customer service then DO NOT GO HERE!!! Worst experience at a "groomer" our dogs had in his 7.5 years of life. My dog needed a restart. This is how he was given back to me. The owner will probably publicly post my signed paper work and tell you that I asked for a beard. I did not. My dog has had to have a restart before. He was never returned to me this way. They laughed at me when I was upset. They called me a neglectful dog parent on their Facebook page. They are awful. Save yourself the trouble. They are nice as can be as long as you are happy. If you are upset just know they will publicly shame you on social media. I would also like to add that it's absolutely ridiculous that I never received an apology. Not one I am sorry you do not like the cut. I am sorry we cut your dog. Nothing.... Just public shaming on the internet. I believe it says a lot about the company and ownership when you see a negative review and how they respond? This company, with the complaints I have come across put all the blame on the paying customer. They never seem to take any accountability for any issues. It's an interesting pattern. I did curse at your reception and dog groomer. After they laughed me out of the building not before. Before I asked if the "groomer" was the owner. I was very confused why she would be allowed to have any contact with me in the first place after how upset I was the previous day. Yet another example of poor decision making by a "leader" of a company. I am sure that in the future you will be able to avoid issues such as this if you handle guest complaints yourself. Also, how about learn to apologize. A humble apology goes a long way. It certainly would have kept all of this from happening

    Dog Daycare play area

    Very conveniently located off of Clements Ferry Road. My GSD enjoys her days at Island Pawplex while I am at the office. I have confidence my dog is safe and well taken care of with The Island Pawplex staff that includes husband and wife owners. Due to COVID I haven't used the boarding services but plan to in the near future. Staff is super friendly, reliable and flexible.

    My Teddy at daycare.

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    2 months ago

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    Riley's Place Pet Retreat

    Riley's Place Pet Retreat

    (3 reviews)

    Daniel Island

    I've boarded my dog here 3 times now, and have been happy every single time. Yes, they are a new…read morebusiness. Yes, they are still working on getting everything just perfect. But it is well worth it to send my dog there. She has very special medical needs (epileptic) and they cater to her every needs. My dog is always happy going in and happy when she leaves. They wash everything that you bring for the dog and it is clean when you pick your dog up. Very clean facility, very nice staff. My dog is actually there right now during this hurricane and I don't trust anyone else but Riley's to keep watch of my pup.

    A new pet boarding facility opened close to my home. I have a pet/house sitter whom I use on a…read moreregular basis but thought I'd give Riley's Place a try since they were new and located close to me. I emailed 8/8/16 to reserve Thanksgiving dates for 2016 and I received an email reply asking for shot records and for a time convenient to bring my dog for a temperament test and a tour. I replied to the Owner's email with the dates and times good for me. I asked my Vet to fax the vaccine records which they confirmed was done on 8/15/16. When I did not hear back from Riley's about the appointment, I called on 8/22/16. The telephone rang and rang and then went to a busy signal. Thinking I had misdialed, I called again with the same results. I thought this odd and even more so because they had no voice mail. I called again on 8/25/16 to finally speak with a person. The staff member could find no record of my reservation nor my Vet's fax with the vaccine records. After some questioning and being put on hold, the person told me she found my reservation and the record. I made an appointment 8/26/16 for the tour and temperament test. Today when I arrived, no records or reservation was found. I was not impressed with the customer service based on my experience. I wonder how they treat pets when they treat an Owner with such indifference and incompetence. I left immediately with my doubts and uneasiness confirmed. Luckily I was able to get my pet sitter for the Thanksgiving holiday. God was letting me know not to use this facility...who knows what could have happened to my dog if I had left him in the care of such an unorganized place!

    The Island Pawplex - groomer - Updated June 2026

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