I have been coming here for several years, and have always been treated kindly and respectfully. William is knowledgeable and honest, I will continue to come here without hesitation. Prices are very fair, and quality of work and inventory is exceptional. Great conversation as well. Wife loves the selection of items to choose from. read more

The Jewelry Doctor - Jewelry Near Me - Orange, California

Very disappointing experience. One staff member was rude, dismissive, and unprofessional. Customer service was far below what I would expect from a jewelry store. I won't be returning. read more

He has been fixing my expensive gold jewelry and diamonds for years. I've been to other places but he is the best. I only trust him with my jewelry now. His experience and knowledge is top tier and I'm glad I found him I highly recommended going to him rather than anywhere else. Other places have overcharged me and did a worse job than hjm. Thank you for all the years you've helped me and being honest with everything! read more

Let me start off by saying how great the service was here! I was at Dave and busters on a Saturday afternoon and was doing some shopping around the block. My girlfriend recently had my gold rope necklace repaired but some of the links ended up breaking again. I tried to do a home repair and miserably failed lol After mentioning the above His first question was "did you sleep with it on?" I immediately told him I did lol and he recommended I no longer do that to keep the necklace in good condition as this specific type is known to be fragile. I really appreciated the insight on how to maintain it, because the previous shop that my girlfriend had it repaired at never mentioned any precautions to take. I also had a second necklace that needed to be repaired that I've been holding on for so long. It was a gift I received as a child and I was curious if it was solid gold or plated so I asked if he could verify. He was quick to confirm it was gold which I appreciated. Before leaving I asked how long the repair would take as I was in no rush and he mentioned it would be a few days which I was completely ok with. By Tuesday I received a call from him notifying that both repairs were completed! He also mentioned he did a little extra soldering and cleaning of the chains which spoke volumes to me as far as service goes. I will definitely be back in case of another repair, or if I need some new bling! Thanks again Sir! read more

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Absolutely Horrible Experience - Beware! From November 2024 to April 2025, I had one of the worst customer service experiences of my life with The Jewelry Doctor. I brought in three items: one charm to be replaced, one ring to be repaired, and another to be resized. What should have been a simple job turned into six months of lies, delays, and stress. Every time I went to pick up my items, I was met with new excuses and stories. He kept promising the work was almost done, but nothing ever was. Out of the four tasks I paid for, only one was completed--and even that item came back damaged. He resized a ring that didn't need resizing, returned it in poor condition, and one of the diamonds was missing. He also changed the prices on three of the four items without warning. When I finally lost patience and pushed back, the owner became rude and threatening, to the point where I felt scared and had to leave the store. It was that bad. Eventually, I had no choice but to take him to court and I WON. But did we really??? Still, I was left with a damaged item and months of wasted time and stress. Please save yourself the trouble, do not trust this business. read more

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The work is sloppy and lazy. And be warned, they take longer than quoted to finish a job. Prices are fair but I would give 0 stars if I could. Jewelry is often an object with meaning for special occasions and this guy does not care. Take your money and valuables elsewhere. read more

In from out of town and was super easy for a battery replacement. Fast and vendor was super nice. Highly recommend.

10/10 service 11/10 interaction Got a ring fixed at a very fair price and had a great conversation with the man running the store. read more

I will not go back! The owner is a huge Trump supporter! His prices are inflated and his work is WAY overpriced!

I've had multiple pieces of jewelry repaired here--rings with tiny moissanite crystals that had fallen out, a broken earring post, and some sterling silver items--and I'm consistently impressed. William, the jeweler and owner, is incredibly hospitable and easy to talk to. He works quickly too--sometimes even offering same-day service if he has the time, and usually finishing within a couple of days. His pricing is fair and transparent, and the quality of the repairs has always met or exceeded my expectations. read more

Took my ring for resizing and I have to say, world class service! You will immediately feel the hospitality the moment you step in the store. Will definitely be coming back when it's time for me to get engaged! read more

I was looking for the right ring for my wife's 80th birthday. She's been saying for years she wanted a ring similar to my silver celtic band ring. I stopped here and the lady behing the counter was very helpful in helping me pick one out that would surely meet her approval. We assimed size 7 was just right. When I got home my wife, BIllie, was thrilled! But, it wouldn't go over her knukle, so we went back and asked the jeweler, William, if he could fix it. Sure, he can open up a 1/2 size with no problem. BIllie was looking down and smacked her index finger against the glass and said, 'Look amethyst!. That's my birthstone!'. William fished the ring out onto the counter and Biliie looked over and tried it on. It was size 7, so it wouldn't fit. I noticed the price was quite a bit more than the original. Then William said 'I can make it an even swap, if that's what you want. Come back in 20 minutes and I'll make it 7 1/2. We did and Billie was tickled pink. Please try The Jewelry Doctor before you go anywhere else. Great jewelry good prices and very friendly guy! Thanks, WIlliam. read more

Customer service can definitely improve. The older woman that helped me was not welcoming and was just snobby. Unfortunately, I have to exchange something but I would definitely do a return if I could. They do exchanges only on all items read more

Good service. Helped us out quickly and efficiently with what we needed fixed. Good prices on service and on gold.

We are from midwest. Owner reminds me of my midwest people, honest and straight forward also nice. I went to 5 yep 5 different places to get my watch fixed. He did it for under 20 bucks. We will be back Sir! read more

The Jewelry Doctor - Jewelry Near Me - Orange, California

I got my wedding ring here and the owner is the kindest man you'll ever meet! He helped my now husband and I pick the perfect rings and we stop by from time to time to say hi. read more

I found a doctor to be professional and timely, his prices for watch repairs, or far beyond reasonable. To the point to where I dropped off my second watch for Repair without the fear of being taken advantage of. If anyone ask me if I know a good repair place I know exactly where I'm going to send them. read more

The Jewelry Doctor - The watch on the right needed new batteries in the watch on the left needed batteries and a new gasket for the back, thanks again watch Dr - Jewelry Near Me - Orange, California

My wife and I trust William and his business. He seems to always go above and beyond! He does things in a timely manner and he does it right which is always appreciated. This is our store! read more

Been coming here for years to get my watch batteries replaced. Yes, I love watches and have too many. Anyway, since I have the iwatch, my other watches don't get used, hence the replacement. William, the owner, has been nothing but awesome. He's professional, friendly and best of all, has same day service, depending on the time u arrive. He has a safe to keep ur valuables locked up, in the event, it won't be ready until the next day. William has been in business for over 39 years. I had the pleasure of meeting his daughter, Lauren, tonight; whom is equally as nice as he is. If u need replacement or jewelry repair, come see William. He's actually cheaper than most. read more

The Jewelry Doctor - Jewelry Near Me - Orange, California

The service here was great service. However I had to wait more than 2 weeks to get back my ring for a simple repair

I love William he is the best person on Earth .Honestly and he always works on my jewelry I have a silver bracelet that he always polishes beautifully he also has fixed my coach watch many times and doesn't really charge much. When I got my settlement I went and bought diamond earrings from him they gave me a really decent price on some beautiful earrings I got them from him he placed them on my ears and I cried they're so gorgeous I honestly recommend him to anyone who wants real help and the orange outlets by Buffalo wild wings he's a great man. I'll see him go see him if you need real assistance with jeweler problems. He'll hook you up With a real good price and excellent service Thank you jewelry doctor read more

The Jewelry Doctor - Jewelry Near Me - Orange, California

Just got my rings back from having a few gems replaced and they look AMAZING!!! Thank you for taking such good care of my things!!!

I would absolutely recommend The Jewelry Doctor for all of you Jewelry needs! They have most affordable pricing, quick, accurate service with a smile. read more

Overall I would say this place does good work but bad customer service. I went here to get an item resized and engraved. The gal at the front didn't even ask me what font or size I wanted for the engraving. Then they called me on Monday and said it was done and ready to pick up. When I got there the item wasn't finished and they said they jeweler had an emergency and had to leave for the day. I drove all the way there for nothing. Then when I returned days later to pick up the item the total was Wayyyy more then what was explained to me when I first asked. The work was done well but again just poor customer service. read more

This was was super convenient and Sandy was not only pleasant on the phone, she attended to my watch repair while I sat by the AC and she worked on my Cartier watch. The place was clean and located right in the heart of the Outlets of Orange. I would highly recommend this place for all your jewelry needs. Thanks Sandy read more

The Jewelry Doctor - Jewelry Near Me - Orange, California

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Took two white gold rings to him to have them resized. The resizing was fine but he didn't bother to dip them in rhodium (re-plating) which apparently what is supposed to happen when you resize white gold and now you can see the non white gold at the bottom... my rings are two different colors. Very disappointed considering I spent $100 for the service. Will not be returning. read more

The Jewelry Doctor - The bottom is different than the top because he didn't dip it in rhodium after resizing. - Jewelry Near Me - Orange, California

Overcharge Scam Look online first before u purchase any of their jewelry. They try to sell cheap lazer Amazon rings for double triple the price. It's one thing to make money it's another to rip people off and lie that it's a discounted price. read more

I "had" a gold Gucci 1900 ladies watch that I purchased back in 2000 as my business' first profit purchase and LOVED IT!! It is my favorite piece that holds sentimental value. It's been sitting in my jewelry box for years because I've developed a knack for silver jewelry and I didn't want it to clash so I finally decided to see if I can find a shop that can make it silver instead and wanted it to go with my outfit for a military ball, I figured it would go perfectly with my outfit!! I stopped into the Jewelry Doctor with my piece and asked if they can make it happen and was excited to know they can for $45 and in time for the ball!!! So I trusted them. The weekend of military ball I picked up my watch and was HEARTBROKEN!!!! My watch is two-toned because the jeweler could not make the square border piece (face of the watch) silver!!! It was scratched up and hideous looking and I still had to pay for the so-called hours it took to jack up my timeless piece. I am very disappointed and I will not recommend anyone to this place. Had I known it couldn't be done the way I would be satisfied, I would have left my gold piece in tact and not put it through the damage!!! I am completely disgusted... read more

If I could put 0 I would. I was sold a ring that was marked up ridiculously. Basically scammed me saying it was a unique and discounted item. It was not. Make sure you check the prices of their items before buying. Trying to return the ring was a game of phone call. The whole experience was shady, they refused to take back the ring. All they had to do was refund the purchase. read more

I looked at the reviews and thought they were years ago I doubt this place would be bad. Wrong, this place is horrible I took my promise ring in to get it resized and it was done horribly it was all scratched up and I was missing a diamond! When we told the owner he said he can try to repair the diamond but then says that he can't find the diamond anywhere!?! Kind of weird. I would definitely not recommend this place unless you want to have missing diamonds and a messed up ring. read more

The Jewelry Doctor - Missing diamond - Jewelry Near Me - Orange, California

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Absolutely great! We dropped in and were immediately take care of, while we waited, for repairs to my wife's watch and adjustments to two rings. All of it was done fast, at a very fair price, with courtesy and professionalism. I'll come right back here for any future jewelry repairs of any kind. read more

I brought several pieces to William to repair. It was so expensive but he was the only place I could find to repair everything. I had a pearl replace in a ring. There was a post the the pearl should have been placed on. He removed the post and glued the ring in. It lasted one week. the pearl fell out. I was at a baseball game and while I was clapping, the pearl flew into seats in front of me. Luckily, my friend spotted it and I crawled around on the ground to retrieve it. I could bring it back to him and expect a free repair, but I am looking for someone else to repair it properly. read more

I went in to get my mother's ring repaired, which means a great deal to me. They were able to repair it within 10 minutes and didn't even charge me. I went to another company that wanted to charge $300. I'm so grateful for their kindness & skill to fix my mother's ring. read more

Despite bad reviews and pricey rate, I tried this location since it was the nearest one from our home. I brought 4 watched for battery replacement and was told to come back after an hour. When I came back after an hour, he was still working on the first watch! I had to wait for anothe 5-10mins for him to finish one watch! What a waste of time! I had to pull out the rest si ce it looks like he won't finish them anytime soon and I aleeady wastdd 1 hr of waiting! Very very bad service! read more

Wow. I dropped my omega constellation off at this location for a battery and adjustment on clasp. Was called a few days by this person named Kelsey saying my watch is ready. I called yesterday and spoke to Kelsey and informed her I'll pick up tomorrow (today). I asked her for the price which she said cash price is $34.99. I go to pick up my watch. She asks for a ticket. Which admittedly I don't have. I informed her I called yesterday. She told me she couldn't find my watch. Then how the heck did she know the name of the watch, the price, my phone number and name then when she called to inform my watch was ready, and when I called to confirm the price? So yeah, to me, that's saying they actually lost my watch. So yeah, I was not happy. I did ask if it was lost and she said she said she couldn't find it. I said I'll get my ticket and get my watch after she said in an angry voice that most people bring there tickets. And then she gave me a how dare you look and asked, "Excuse me?" That was it for me. I was angry. I just wanted to get my watch and get out of there. Saying excuse me and giving me a look is not good customer service and is threatening. I asked her what is she going to do about I'll it. She do desperately wanted that ticket. She told me she was going to call security. So I said go ahead. I told her I work security so I know what security can and can't do. And she said in a sarcastic tone,"I bet you do." Bad customer service to agitate the person you dared say excuse me too. So yeah. I did use expletives and told her I'll never come here again. There is another guy that works here. Nice guy. Great to talk to. Wish he was there instead of this rude and sarcastic person. read more

The best place to buy your jewelry Let's go next step our weeding bands Thank you again Jewelry Doctor read more

You get what you pay for. I was really excited when I walked in and asked if they polish jewelry and they said YES ONLY $5 . I had originally been getting it polished and redipped at the jewelry store I bought it at for $50-60 bucks each time. I'm really rough with my wedding band at work so it's constantly scratched and needs to be polished. My ring is white gold. Once it got polished it looked great but when I went out in the sunlight my ring looked YELLOW! So they basically buffed out the white gold. I was really disappointed. I had to take my ring to the original place I bought it at to have it redipped in white gold and buffed out again :( read more

I had a tragic accident where I managed to pop out the center stone from my wedding/engagement ring setting while on a trip to Southern California. Fortunately, I found the stone, and just needed it put back into the setting. I asked around the resort I was staying at for a recommendation, and this was the person recommended to me by someone who has all of her diamond jewelry purchased from and maintained by him--let alone she said he didn't charge an arm and a leg for doing the work. I went to the store, which is nice and tiny, which = low overhead, and met William, the owner/jeweler. He looked at the stone and the ring and said it would be no problem, and also said that it looked like the ring hadn't been looked at in a while (which was true and I had no idea how he knew that!). Long story short, I let him know I was leaving the area in a few days and wondered how long it would take. He said he'd have it ready the next day around the time I dropped it off (1pm)! I was pleased, and asked how much it would be and he estimated ~$100. We then had just a great conversation about life and I felt confident all would be well. The next day BEFORE NOON I received a call that my ring was ready. When my hubby and I made it to the store, a woman, who had made the call, was in the jeweler's spot & is evidently a co-worker. When I said I was there to pick up my wedding ring, she said, "Oh, the pretty one!" She pulled it out of its envelope and I was in shock: this ring hadn't been so shiny in ages, even though I'd had it cleaned any number of times. I finally understood that he had buffed out all the nicks and scratches that had ensued over the 25+ yrs I had had this setting as my original engagement ring and wedding band had been done around my 15th wedding anniversary. Just incredible to look at AND the cost + tax was $108!!! He was spot on for the price, and his service is impeccable. I would highly recommend The Jewelry Doctor to anyone! [Note: he also has a jewelry store in the Anaheim Gardenwalk, Madison & Co] read more

This place ruined my wedding ring My husband bought me a anniversary band which I wanted attached to my wedding set he attached the three bands together within 24 hours two stones fell out of the brand new anniversary band went back to him he charged me $20 to replace the stone even it was his fault, within 2 hours of you picking up the ring again a third stone fell out he repaired it again and now it has been 4 weeks and 1 more stone has fallen out I will never recommend him I will never go back to him he tried to blame the anniversary band that my husband bought as being thin and cheap this guy is a total disaster I cant wear my wedding ring because of this. read more

Quick service on my watch. Guy was really nice and charged me very little for replacing my pins. Nice guy