I went in this afternoon to see whether they might be interested in purchasing a pair of diamond…read moreearrings I have. They said they didn't fit with their collection yet they were extremely courteous and solicitous nonetheless. They were generous in talking with me about them, their value, and a potential trade elsewhere. They helped me come to a good decision about them and I felt I was with real professionals.

What a terrific place; truly a Ridgewood treasure! I have…read morelived in-town for years, and have been always impressed with their commitment to fantastic customer service, and over-all excellence. Just had a repair done, and I am thrilled with the results, simply the best!!

I love this jewelry store. They not only have new pieces but they have a beautiful treasure trove…read moreof antique jewelry and gems . I personally went into there for a jewelry repair and they were so kind, knowledgeable and helpful! I love the way my necklace looks.

Wonderful customer services. I am happy to find such a great local jewelry store where I can sell,…read morebuy and trade. They have a huge selection of items in the store.

What a delightful shop in downtown Ridgewood! I was looking for a birthday gift for one of my best…read morefriends and Katie Diamond had so many lovely possibilities. I ended up with a pair of earrings, but I loved their selection of clothing, home accessories and art work. There is truly something for every budget! The sales associate was so incredibly helpful and beautifully wrapped up my purchase. I can't wait to come back and shop again for myself!

Customer service is above and beyond!!!…read more Backstory: I was gifted a few pieces of their demi-fine jewellery for Christmas and wanted to exchange a couple (they were great - just not 100% my style). I found some great replacements and also bought a pair of dangly earrings. Later that day when I get home, my husband pointed out I was missing one of the earrings! We look everywhere - to no avail. So I email the store a photo of the one earring I have left asking if it's possible to buy just one. Sadly they were out of stock, so I keep looking for the lost earring, without much hope. Fast forward to January 29 (a full MONTH later) and I get an email from Katie saying they got the earrings back in stock and did I still want to buy one? Y'all - I had basically given up on ever having this complete pair of earrings (that I had only had for one day ). That act alone got them a lifelong customer. Bonus that I also love the jewellery!

This store was very nice! There is so much jewelry it will make your head spin lol. I ended up…read morebuying two bejeweled pens by the register and I bought a cute little stretch bracelet that had a peace sign on it. Everything was priced very well. Very friendly staff as well

I always encourage my kids to support small businesses, so we were excited to check out Hot Jewelry…read moreBox. Unfortunately, the experience was incredibly disappointing and upsetting. My daughter and her friend were made to feel extremely uncomfortable--being closely followed around the store, repeatedly asked if they needed help, and even questioned about the bracelets she was wearing, as if she might have stolen them. Seriously? I went back to the store to speak with the manager, but no one seemed interested in having a real conversation. When I asked the employee who had followed the girls why she was doing so, she admitted it was because they looked "suspicious." That's not just unprofessional--it's unacceptable. It's disheartening to support a small business only to have your kids profiled and treated this way. I hope they take a hard look at how they treat their customers, especially young ones who are trying to shop independently and respectfully.

I brought my pearl necklace to Alfred Jewelers to have them lenghtened. Marc Nanasi's expertise and…read moreartistic eye ensured a beautiful match of new pearls and a new clasp. I am so pleased with the result and look forward to returning to this business. I was treated with consideration and patience. Thank you Marac Nanasi and Company!

I don't even know where to begin... Marc is just one of a kind! Amazing, honest and truly has your…read morebest interest in mind. If you are in search of a jeweler - look no further! I've been looking for a jeweler to mount 2 matching diamonds i own, into stud earrings. I've searched high and low coz i was very specific about a few things. Marc worked with me from start to end. For my peace of mind, he put my diamonds under a microscope (in front of me), took pictures of what they call a "diamond fingerprint" both in the beginning, and when i picked up, so i can confirm that they are both my exact same diamonds I'm taking home. He gave me (what i feel) was an honest price. Marc actually weighed the gold right there before giving me the final price. He really makes you feel that he cares. I love my new studs. Thank you Marc and Maricel!

Gerson Jewelers is literally a gem! The service is individualized and welcoming. I recently bought…read morea necklace there and needed to exchange the chain because the first one just wasn't right for me. They gladly exchanged it for one that suits me better. The folks at Gerson are pros at what they do and the personalized engraving with just about any image you can think of is just one example of that! They are the only jeweler I've found carrying beautiful St. Christopher medals that come in an array of colors and can be worn on unique chains that allow for other charms to be added. Their prices are truly fair and the quality of their merchandise is worth every penny. Gerson will now be my go-to jeweler.

I received top notch service from the owner of Red Velvet Luxe dealing with several jewelry issues…read more(selling gold, fixing jewelry). Randi was excellent to deal with in terms of her attention to detail, professionalism and honesty. All further jewelry purchases will be done with Randi. 100% recommend!

This place doesn't even deserve one star! My friend brought her inexpensive Timex watch into the…read morestore for a new battery. They don't replace the battery on site with is ridiculous! She was told that the owner would bring it into the city and to pick it up on Wednesday. She was quoted a price of $10 to $15 and that it would not be higher, otherwise my friend didn't want it done. When she went to pick up her watch today, she was charged $25 and was told the price was higher because it was a lithium battery. The battery was a CR1216 which sells for anywhere from $1 to $4. Talk about being ripped off........ My advice, stay away from this place as they are not trustworthy! She should have gone to Devon Jewelry in Wyckoff as they are honest and would have replaced the battery on the spot.