Great customer service and willing to work with the customer for what they need. Pretty good selection of vapes, accessories and glass

This is an alright spot if you're getting some edibles or maybe even a joint pack. The last few times going here, I've asked for a recommendation for a joint and each one had my throat hurting so much. I'd stick to sticky frog packs if you're to get joints from here. It's not that busy and there's a security guy in front with two atms inside. read more

The Joint - atm - Cannabis Dispensaries Near Me - Burien, Washington

The people behind the counter are always friendly and if you buy online in advance there currently is a discount and sometimes they have additional discounts when I go to pick up. Not sure what the other comments are about but always been nice and good price. read more

The ONLY reason I'm giving 3 stars is because of the woman budtender who helped me the 1st time I came in a few days ago and because she was also amazing today despite the dickhead with flamboyantly colored hair and crappy attitude. After waiting in line I was waved over by this asinine idiot and as soon as I reached the counter he immediately starts chatting with another customer. I interrupted and told him I was in a hurry...just because you know someone does not give you the right to niglect your duties or the customer, who pays your salary, to chit chat with them. He immediately became rude and short with me so I rejoined the line to wait for the next budtender. I'm so sorry I can't remember her name but she's assisted me both times and has been phenomenal! Great customer service, attentive and informative. If it weren't for her I would've walked out straight away. No one has time to tolerate a boy and his temper tantrum when all he has to do was his job. Grow up and do your job lil' punk@$$! To the older woman(5's) who helped me and the manager who had to be called over, I deeply apologize for any discomfort I may have caused you. I myself have worked in customer service for 25 years and if that little @$$hat worked for me...he wouldn't anymore! read more

don't even pull up it's not worth your time or money or gas they're rude as hell they won't work with you on prices and they tried to void me for some kind of fraud shit the only fraud is you tryna overcharge me for shit that's half the price at Uncle Ike's in white center read more

The Joint in Burien lost a regular local customer last night. I came in on one of the worst days of my life, having scraped together enough change to buy something small, and i was turned away. I had a 5 dollar bill, 2 one dollar coins, and 8 bucks in quarters. I wasn't trying to pawn off change on them. That was all the money i had. I left in tears and spent the night with anxiety and insomnia. For future weed purchases i will not be returning to the joint. read more

I bought a $20 cartridge on Friday the 2nd of August, and this morning I found it all gooey and gross..I have the original packaging, but because I didn't use my phone number for the transaction, they will only offer me a discount on my next purchase. Had the thing 2 days and I'm crap outta luck . So I don't recommend this place at all read more

I do not recommend this place to anyone, ever. Very rude customer associates very unprofessional behavior very disorganized store, and very overwhelmed and understaffed place. My husband called me to ask me what was taking so long as I waited in line for more than 15 minutes, and some Dude wearing the lamest jacket I've ever seen that said Wakanda on it, asked me to leave the store and told me to get off my phone. Literally my husband called me to check in on when I was going to get home and instead of helping customers this dude walked over to me, focused on me and gave me the cutthroat motion as if I was going to get asked to leave the store if I am on my cell phone talking to my husband about when I'm gonna be home definitely will never come back here and have never been treated so inappropriately in any reputable business. Do not waste your time coming here just go to the Reef. Their prices are way too high here anyway compared to the rest of the dispensaries in Seattle. Pretty much shopped at this place once a week because it's the closest one to my house but absolutely lost a customer by treating me like that. read more

Always come here to get my stuff and definitely wl not return. They grabbed the wrong online order for me and I checked out. Noticed it was wrong ran right back in with receipts and online proof that it was hybrid instead pfwat they gave me. And they literally says no to getting me my right stuff I ordered. Never ever coming back. People triple-check what they give you read more

The price on a significant amount of weed has doubled, and it has a much more limited selection. The staff is constantly under turnover. The lines are long, they move slowly. They change their hours without notification, and their website is filled with broken links and outdated information. They don't answer the phone when you call in. If you order online they will not have your order ready. Items that are shown as in stock online, are not available in the store. The price of the weed is often marked incorrectly, or the scanning system is not working right. The parking lot is a mess, trash everywhere, cars parked however they fit and people back up to the door and leave the engine running with a driver in the seat often. Some homeless panhandle nearby asking for weed. read more

yoo straight up fuck this place ya they selling buds that is not even weighing correct and when i talked to them they said go find the vendor because its not their problem...how da fuck ya gonna short customers and say not your problem and dont even have vendors contact!?! I come here four days a week for over three yrs straight fuckk joint go to zips everybody ya on sum bullshit real talk i really wanna give ya - star u bastards read more

The Joint is the worst pot shop I have ever been in. First, they just want to control you. You can't park certain ways in their parking lot, you will get yelled at if you are surfing the web on your phone while waiting to be served. Majority of the staff is a combination of impolite and lazy. Kush 21 is like 3 miles from it and is better in every way. Prices are way better, online orders are ready for you to pick up when you arrive, they have awesome specials. read more

The staff are rude, profane, wholly devoid of any knowledge of their product, & they made snide comments regarding my disabled veteran status. read more

Get a receipt if you're using cash and make sure that it's accurate. The guy told me the total was $60 and I gave him three $20s. He didn't give me the receipt. I had to reach around the glass and tear it off after he walked away. The total for the sale was actually $42 and he told the system that I gave him $42, so the receipt shows that there should be no change. There is NO WAY that someone gives you $60, and you put in $42 by mistake. I will not be going back. read more

The Joint - Cannabis Dispensaries Near Me - Burien, Washington

TL;DR: I have a fair amount of experience with this store. Bottom line is you can find better prices, better online experience, and better customer service very easily in the area. Simply pick any other store around. It is clean though. So... What a bummer. In the last couple of years, I kind of liked going here. I saw the already low reviews compared to other stores in Burien, and truth be told, you can find the same product for less cash with little effort in the same area. However, it is a tidier than normal store so I liked going here for a bit, but that has changed. To begin with, I like to do larger orders less often so I like to use the online order system and get the discount. That way I can walk in and out quickly. However, few things have been significant issues to my experience here. First, their online ordering system has been maintained extremely poorly. There are only a small fraction of offerings on there compared to the store. This wasn't always the case and it has been quite the leap off a cliff. Now, for the last several attempts, I have been unable to place an online order for ANY of the things I want, but they do have them in stock. They say they went through a transition recently with their online store, but that may buy some time as an excuse, but not if it is going on this long. After several months of the same issue, it is just management incompetence being unable to get the task completed. For a particular example last month, I couldn't find anything I wanted online so I went to the store. Of course they had everything I wanted in stock. I now had to use my points to get the same % as the online discount even though I preferred to place online anyway. I did ask for an exception due to the situation, but I was turned down. That tells me the "reward" system isn't much of a reward. I should be able to hold onto those points for a future purchase, not use them to because the establishment's infrastructure is lacking attentiveness. I've never had a problem at any other store in the greater Burien area in regards to this. Next, I used to be able to go straight to the online order pickup and jump the line like at other stores. They have now stopped that practice. You now have to stand in the line with everybody else. Moreover, the lines seem to be moving slower than ever now. They aren't longer, just slower. I'm spending way too long in the store now...waiting. Time to mosey on and find a new preferred shop I guess. It's funny, I only liked it when the online ordering system worked well, and I had minimal interaction with staff. When it doesn't, I have to interact with staff more which is bad news for the shop, because I see the staff more like the other reviews now. They seem to have extremely limited knowledge and the manager leaves a lot to be desired. read more

So many goodies to choose from. Stopped by to reload before playing some poker at wizards casino. Super friendly budtenders.. hooked me up with some goodies that came in handy for vegas trip. Will def be back. Prices were ok. read more

I am a suburban housewife that knows nothing about marijuana. The bud tenders were so helpful and made me feel comfortable. I was so embarrassed the first time I went in to make my first purchase but now I'm a regular thanks to the staff. One more read more

The staff is meh. The owner is meh. After a solid year of coming in they just don't have my pre-order. So I just don't have money for a half assed business and walked out. Some days you'll wait upwards of a half an hour to get your order. The staff is so blazed. This will be the last time I come in and spend my money because there are better shops down the road. It's just a matter of time that another, better shop, opens in the downtown corridor of Burien. read more

Terrible customer service. Had an employee give me the wrong item (even specified exactly what I wanted) and when I called to ask if they would exchange it they told me all sales were final. I should have looked at the item but they put it right into the bag and I walked out. read more

Great staff, tons of amazing products. Best store I have ever been too. Thank you!!

I had to find out why the place was getting bad reviews cause my friend was going to put in a application, but soon changed their mind. Reason? The people who worked their before turned out there was poor management, Lack of training, and people taking way to many sick leaves and letting them get alway with it. And worst thing is that there is no communication whatsoever and many good people ended up having to quit because of it. Long story short, my friend decide to look somewhere else. read more

They are rude to all customer and the staff are lazy. Every pre order made is never ready or incorrect. Avoid this place and go to KUSH21!!!! read more

Josh pulled a stunt and stole my blunt. Easy to do with Longfellow packaging. I didn't see the tube was empty until I left. Refund refused - no surprise. Overpriced and shady. There are decent alternatives close by. read more

Their attitudes are terrible. They all look and act miserable, every day all day. They need to get a more mature group of employees. ANYTIME you place an online order, and I have placed 5, when you get there they do not have your order pulled and NEVER have what you ordered. We'll never go back. So many more places around that are more pleasant and actually pull your product when you order. read more

My boyfriend drove here with me and my 5 day old son in the car. I was waiting in the car and keep in mind there was one other car in the lot so I went to driver seat and moved it in a easier way to get out of the lot before my son wakes up. The security guard name "Jose" apparently think he's the manager or the boss. He comes out of the joint and screams at me to pull the window down and says MAM CAN YOU PARK CORRECTLY. So i readjust my car to a spot which I didn't notice I was suppose to back into but I was still in the lines. He next did something that was beyond unprofessional and PUNCHED MY WINDOW 3x. Instead of letting me know the sign says back in he decided to be disrespectful. When my boyfriend came back out he tells us to just leave and never come back! As we got home my boyfriend calls the joint and ask to speak to the manager of the store. Jose decides to pick up and say you can't speak to anyone! The audacity of him.. So we call the main location of the JOINT and ask for the manager there and the workers there gave us her email. I hope they understand that they aren't the only weed shop in the state. read more

We loved coming to The Joint, but they took away their discount for online orders now which is the only reason we drove farther than the one by our house. read more

Everyone who works here is super sweet and easy to talk to. Their prices are the best from downtown to Des Moines/Seatac. Fast, friendly, decent selection. read more

Very helpful when trying to find something you're not use to. Really appreciate the one on one help.

Had a great experience here! As I am still a newbie at this local legal weed stores, I felt very comfortable here! The door guy was super friendly and patient with me trying to find my id. They had a few people waiting to help you. The guy who helped us was great! Considering I wasn't sure what I really wanted. He didn't judge my lack of knowledge. And gave a great recommendation! They are cash only. But they do have an atm inside. Highly recommend them for all your weed needs! read more

Good selection of product, nice people working. Could care less about the owner of the establishment. Smoooooke

This place is literally just a last resort for me and well it's close to my place. 3 stars cause there are certain workers who like. Overall, if you have the option to order online, you should learn how to update your products. I ordered online 3 different times and got rejected because of products. What's the point of having online order if you dont have the products stated on the website? Evergreen is my go to and they update and have separate lines for walk ins and online ordering. read more

The workers here are hella rude, the doorman is not welcoming AT ALL, didn't say a single word to me and my friends when we walked in

I enter the joint for the first time today. Great atmosphere friendly staff. Great recommendations on pre-roll. I would highly recommend this place. Busy street around 5 pm so be alert not to drive by. This is my joint while in Seattle read more

All-time favorite dispensary in Burien! If you like concentrates they have a great selection. The staff is always professional and knows what they're talking about. You won't see these employees smoking cigarettes outside the front door on their breaks... read more

Ehh, these guys are decent. roll of the dice if you end up with a bud tender who is just collecting money and has very little idea about what they are actually selling or someone who is properly trained in talking about the product they are selling. They are bit pricey compared to other stores in the area and do not carry many accessories. The store is clean and feels safe inside, the security guy was friendly and the parking lot feels safe. If I am in a pinch i'll stop in but don't spend much as the sticker price is a shock sometimes. read more

Don't spend your money here. They have subpar customer service with staff who have fisher price brains. I ordered online and never got a text saying my order was ready. The lady with mop lashes and shitty tattoos out front gave me the wrong order. You need to clean out your staff and have new ones. Go to Greenside Recreational where you'll be treated better than these roaches at the joint read more

I have given this dispensary another go for the last month or so. All of my co-workers come here so I've been tagging long. Definitely impressed with the staff here now. I've been greeted and waved over, helped with a smile and had some quick chit-chat. Good prices, and sales everyday. Also every 10th visit I think it is, you get 20% off your purchase. read more

I have been here dozens of times. It's a pretty convenient location for me. Most of the time, my experiences here are fairly run-of-the-mill. However, I recently bought a 0.5g oil cartridge here (along with $150 worth of other various cannabis goods). It was one of many cartridges I have purchased here. It was one of many cartridges I have purchased elsewhere. It didn't work in my brand new Vüber vape pen I purchased less than a week ago, despite the fact that several other cartridges were working just fine in that same vape pen. For whatever reason, *this particular cartridge* would not work; it was making the pen flash pink. Whenever I buy a cartridge, y'all say, "just bring it in with receipt and packaging as long as there is at least 50% and it's within a week (or whatever the timeframe is). If there is any problem with the cartridge we can exchange it." I am well aware of what it says bottom of the receipt, that the cartridge must be defective. What I did NOT realize was that in order to exchange the defective cartridge, I would be asked to exit the building, watch the budtender connect my defective cartridge to one of the store's pens, and then be asked to hit the vape in public. I tried to tell him that I was uncomfortable with this. He just kept saying I wasn't listening to him, but the truth was he wasn't listening to me. I was very calmly trying to say that I shouldn't be put through this kind of test, and that y'all shouldn't be asking customers to do something illegal and then call it "protocol." Please refer to RCW 69.50.445. Your supposed protocol is unlawful. I asked for a manager, but the person I was dealing with said he was the manager. In order to get this HELLA UNCOMFORTABLE situation over with, I pretended to draw from the vape and exhaled nothing. Then the guy said, "See? Was it that difficult? It's just protocol but you had to make a big deal out of it!" I tried to explain my point of view, but this guy was clearly angry and flustered, exclaiming, "I treat you people with respect, and this is how you treat me! I'm giving you what you want and you're still complaining?!" This is not okay. I will not be back. There are plenty of other legal cannabis shops with ethical practices and more compassionate staff who won't gaslight me or hassle me for returning a defective little half gram vape cartridge. read more

Been to this place a few times. 2 of times I was in there the employees were fighting with a customer only to tell them "bye we don't need your money" and then have the security guard cussing them out telling them he's gonna f*** them up and all this threatening stuff. last time I came was the last time I'll be coming back. Was helped by a girl named Erica who is dumb and fake. She clearly didn't know what she was talking about and lied out her teeth to me. She told me this product was exactly what I was asking for. Once I got to my car and opened it.... It was the exact stuff I told her I didn't like. She knows nothing about weed or the terpenes. Do your research before pretending to know weed. Won't be coming back... poor management. read more

Aye customer service! Yes answered all my questions was just as enthusiastic as me & that's very hard to do well done! Everyone was helping me not just one or two people acknowledging me made a huge difference in this experience read more