I stayed here for a few nights and liked the suites. It was like a small one-bedroom apartment. The rooms were clean. The mattress was a tad soft, but acceptable. Staff was friendly. 1 star off: Even though the hotel is located in a residential area, there was still quite a bit of street noise. The walls were thin and either construction noise or a neighbor's alarm woke me up every morning. Breakfast was included. There was a Starbucks conveniently located right in the lobby, i.e. you can roll out of bed and get a coffee without putting on the whole gear to go outside in the cold. Happy hour occurs every afternoon, and upon check-in, I was given a few drink tickets. I didn't end up using them, but it was a nice add-on. read more

This is the first more modern Embassy Suites I have stayed in. No river with ducks and fish, no glass elevator, no open ceiling center with floors of overlooking rooms, but still very inviting with a clean, high ceiling entry and modern fireplace. There was also a large Christmas tree outside when I walked up. Now for what's the same as in get past... omelette bar! Complimentary hospitality hour with adult beverages and snacks (be sure get a ticket at the desk if you check-in on the app), large spacious rooms and bathrooms with modern updates! I love the proximity of this hotel to the Newark airport (around 25 minutes away). I also love that there is a Starbucks and restaurant (grain and cane) downstairs for convenience. I took advantage of both for an evening beverage (they Starbucks closes at 6pm) and dinner. This hotel is located in a quiet business area and I love that there is ample free lot parking which I've found to be quite rare with Jersey hotels! The front desk staff are very nice and even took the time to ask how my dinner was! This also seemed to be a very popular wedding guest hotel based on large groups I saw checking in and wedding guest gifts behind the desk. I'll be sure to consider this hotel as an option next time I'm in the area, especially before a flight out of EWR. read more

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Perfect stay for traveling with my son and 16 year old grandson Breakfast was great nice to have a cocktail before dinner. Book early prices changed about $700 in a day. read more

I came here for a seminar in one of the conference rooms. The lobby looks nice. We stopped by the restaurant and Starbucks there while we were at the conference for 3 days. There was major construction going on, making it a bit tricky to get to the hotel, but overall, it's a nice place. I didn't get to stay there, so I don't know what the accommodations are like or if there are any other amenities. read more

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Good hotel overall. Friendly staff, comfy beds, spacious suite rooms. Pillow are a bit slippery but that's typical of Hilton. Hotel is quiet for the most part especially since the bedroom is separate from the rest of the suite, but for some reason you can hear a lot of outside noise in the bathroom. Lunch and dinner at Grain and Cane is amazing. So is dessert. But breakfast is at a different place, the selection is mediocre and middling, and the omlette bar opened 40 minutes late when I was there. And that's the best part of embassy suites breakfast, the made to order omlettes. read more

Here is the summary from the weekend. I was told my original complaint went to hotel leadership. Never heard back. - I got the email on Tuesday to check in via app. I downloaded the app. I kept getting the error message to try back later. Tried for a day. No luck. I used your chat feature and social media to get help. I was actually told by them "sorry try again later, nothing we can do."  - someone later responded telling me to use my hilton number, typing it and no copying and pasting. It finally worked. I was checked it and got a message to go to the front desk to get our physical key.  - we were told by the grooms family that the wedding block was on the 5th floor. I called the hotel and told them that and I was told "subject to availability." No, not acceptable. I was transfered to Shaniqua who kept talking over me and then finally put us on the 5th floor. When we arrived after 11pm, I went to the front desk to get our keys and was told I was NOT checked in and they had to do it. - we get to our room. The fridge was not cold. The safe was broken and the lighting is terrible (very dim) in the room.  - friday I went to the gym and had to ask the security guard where it was because signage is so poor. He walked me there.  - the prices at the grain restaurant are absurd. But I guess you're paying for convenience since there's nothing in the area. - we had the after party at the bar and I had pizza from the food truck the couple had. I got yelled at by the bartender. Mean while 5 min later, about 5 other girls walked in with pizza. Not a word to them.  I am extremely disappointed in the lack of customer service with this hotel. I will never be staying here especially since the hotel doesn't have the audacity to respond to a message. read more

Embassy Suites by Hilton Berkeley Heights - Hotels Near Me - Berkeley Heights, New Jersey

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Hotel was pleasant and Starbucks being connected was a huge plus. The carpet in the rooms was not properly cleaned saw sequins and string on the room in spots that were clearly visible. Comforter was cleaned but need to be swapped out - had a lot of link/dryer balls on it. Glass shower door was broken and replaced with a curtain. I stayed in room 305. read more

There's no easy way to get to it because it sits atop a mountain, but it's beautiful. The rooms are phenomenal; very spacious. I had an issue which the manager rectified immediately. To start, I was able to check in the day before; pick our room and bypass the check-in desk and head straight to our room using the electronic key on my phone to access the elevator as well as our room. I actually could have checked out in the app as well, but somebody was thirsty. So I paid $8.50, yes you read right, for two 20 oz sodas. WTH? Sorry I'm all over the place, I keep remembering things. There's an area between the bedroom and the living area with a wet bar (sink, Keurig, microwave and fridge) on one side and a large BR on the other side. I'll be back... read more

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This is a beautiful hotel! It's tucked away in the back of this long plaza road and very private. The lobby does have a strong food smell, probably due to the many restaurants it has. The ballrooms are gorgeous, and they keep it cool so even if you have a large group it won't overheat. The food was not good. Fish was smelly, no veg options, cheese was very cold, bread was hard, etc. There's also not a lot of seating for dinner. I would recommend this for smaller gatherings! Gorgeous glass walls everywhere - this would be lovely around sunset. But try to get outside catering if possible. read more

I had a pleasant stay at the Embassy Suites. PROS: (1) I enjoyed the room and the interior of the hotel (lobby). (2) I felt like they had a lot of more modern furniture with built in outlets and USB ports. (3) Had reading lights on both sides of the bed in case someone wanted to read while the other wanted to keep sleeping. (4) Large TV CONS: (1) The breakfast offered felt very limited. (2) Casting to Chromecast or Chromecast Ultra isn't available on the basic Netflix plan (ones with ads). So if you have a basic plan, you can't watch the largest streaming service on the TV. read more

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The lobby of this hotel is chic. I loved that there was a Starbucks located on site. Their complimentary breakfast is also really good with made to order omelets and plenty of breakfast bar choices. The rooms are spacious and it was overall quiet which was nice. I was overall pleased with my stay and will stay there again on my next work trip to NJ. read more

Great Hotel and Friendly staff. I usually stay when I'm in the area for work. I like how it's a little quieter and their on site Restaurant and Bar is great especially when it comes to being directly connected to the Hotel. Try the buffalo chicken pops and get an Old fashioned or Cold Beer at the Bar. read more

We stayed for one night. Check in was a breeze because we have the app. We just went straight to our room. The first thing I noticed was that the room felt and looked so clean. The bed was well made and the sheets were crisp and clean. We slept well. Water for shower was plenty hot. The bathroom had a lighted and extendable magnifying mirror which I really liked. We attended a wedding here at American Beauty. The food and staff were excellent. read more

Stayed at this location for an offsite wedding. Plenty of free parking Starbucks on site Check in was a breeze Rooms are comfortable and large Breakfast in the morning is fantastic During my stay one of the elevators was out of service, not the end of the world but certainly an inconvenience. When we returned from the wedding there was no hot water in the hotel, a bit more than an inconvenience. In the morning there was no hot water, now it's an issue. There was no management on site, I voiced my concerns to the front desk. I left messages for management and my messages were not returned. I emailed the manager and my issue was taken care of as I would expect. I am a Hilton honors member. Not sure if I would return. read more

My second visit and my last visit. I checked in online so I went straight to my room. However, I entered the lobby and the desk attendant looked up from the computer, looked at me, and said absolutely NOTHING. What happened to "Welcome to Embassy?" I come back downstairs to receive my reception tickets, I'm asked for my ID, I give show my military ID, and she says absolutely NOTHING. What happened to "Thank you for your service?" I asked about a goody bag, I usually get one with snacks and I give to my grandson. Rudely, I was told the only goody bags I have are the ones behind me for these events. I said ok, thank you. I returned to the reception and it was saddest one ever seen. There were saucers with a few cut up vegetables, chips, crackers, and hummus and that wasn't replenished, and NOTHING for the children. I booked a deluxe 2-queen suite, $242 one night & $326 definitely not worth it. The breakfast was terrible, the eggs seemed watered down, the food was cold, the coffee tasted burnt and the space is too small and cramped. My grandson did enjoy the pool until some unruly teenagers arrived and was diving. We left for his safety. I was in town for a funeral, and I thought this location would be a great escape and different scene than Embassy Newark. I was wrong. I will definitely not be returning. Lastly, I'm a disabled veteran and you need more handicap parking. read more

Upon arrival, I found that the woman behind the counter was quite rude and not happy to wait on me. Her tone of voice was inappropriate. That evening we went to the bar and noticed that the bartender had the same poor attitude towards all the customers. In the morning I asked for something that was missing in my room. The woman that was behind the counter spoke to me in the rudest way possible. She also said that she was the manager. I feel that if people are going to be in the hospitality business they should choose their words wisely. read more

Stayed here for 3 days. Very clean with friendly and helpful staff. Breakfast was okay. Pool was fun and enjoyable. Good height for kids. Parking was complimentary. Nice quiet location. read more

Very nice hotel. I'm from SoCal, so I'm not accustomed to the isolation of these NJ hotels. This has the distance of a Las Vegas hotel in that you probably have to drive to get to most things. There are some nearby business parks, so it's convenient for them. I arrived on a Saturday for a one week stay. I probably came in a very interesting weekend! It was a very quiet and the grounds of the place are very clean and well kept. The attached Starbucks is beautiful and the staff of the hotel and Starbucks both are wonderful. I used everything except the pool and gym since I had a lot going on. Event space We held an office event there one night and used their catering service. All of it was wonderful. We had a bar, appetizers and a buffet dinner. All of it on point. We also use this hotel for large offsite meetings and I've never heard bad feedback. There was a bar mitzvah at the hotel the night I arrived. In addition to that, there was a sports team staying onsite and the staff and law enforcement kept things safe and moving. All of it handled very well. Fans were in the lobby, but were not disruptive. I felt very safe and entertained quite frankly. I was in the lobby waiting for food deliveries and for Lyft rides or friends, so I saw many interactions and the hotel staff were always gracious, no matter who they were dealing with. Staff also helped me update my Honors account that I had not used in years due to the pandemic. Rooms I can only speak for my room, but all of it was clean and well maintained. It was a 2 Queen suite. I enjoyed the room and having a fridge and a microwave was wonderful for a one week stay. It was also nice for hosting a small gathering in your room since the bedroom was a different and completely separate room. They had Honest products attached to the walls for shampoo, conditioner, shower gel, and body lotion. Unless you have specific needs, these do well for a short trip. The lotion is the kind that stays white on the skin until you rub it in well but it's not greasy. Bedding was fine, I prefer the competitor's bedding better, but the beds were comfy and room temps can be easily changed on the thermostat, which I did. Water right now I think it's an issue that is being addressed, maybe due to the construction in the area. One night I had tainted water, like from rust, the next morning the water was fine, but it took a while to warm up. That was the only problem but it went away quickly. Meals Complimentary breakfast and evening gathering There is an on-site restaurant called Cain and Grain. They host the breakfast. The complimentary buffet breakfast was great. Bacon, sausages, potatoes, eggs, danishes, made to order omelets, oatmeal, fresh fruit, 4 different juices, coffee and tea. The coffee is actually quite good. All of it good but I did find the potatoes too dry. Bar is small but very well done and there is a bar tender. My friends enjoyed the bar. I had a mock tail and soda. Both were fine. I didn't use this restaurant for lunch or dinner. Parking Parking is free and very convenient. I used Lyft while there but my friends did park without issues. Again there is security there. I'm seeing new construction that appears to be chargers, so I don't know when that will be completed. read more

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Stayed here for an offsite wedding. Staff was lovely - kind, accommodating, knowledgeable, and patient. The restaurant staff also need a shoutout for being awesome. Gorgeous view and location. Little bit of the beaten path (some winding roads off the highway) but I liked that. Decor was really nice and get open and welcoming. Breakfast lives up to what we love from Embassy Suites. Plus having a Starbucks didn't heart either. Hardwood floors in the room were also pretty cool. The only thing I wish was a bit better was room cleanliness. The couch had crumbs and hair on it - could have used a vacuum. Wasn't a big deal had I didn't need to use it but it was a bit off putting. The rug could have used a good vacuum as well. read more

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Totally blown away with the service that I received when checking in. Even though I was already checked in via online, the lady at the front desk was so warm, friendly and helpful. She made sure I was aware of the happenings at the hotel and even helped me out with dinner plans. As for the rooms, very nice and comfy. Huge TV and a very comfortable bed. I have already booked my next stay here! read more

The front desk staff is good, Davanique is impeccable! She could seamlessly transition to high end hotel in NYC without missing a beat. I hope this property appreciates and promotes her. Characteristics which distinguish her from the rest of the front desk staff is her confidence, intellect, and her professional demeanor. Davanique adds value to the property and the Hilton brand. The on-site Starbucks, location, parking, & proximity to NYC, Pennsylvania, & Short Hills Mall are all a plus. There housekeeping staff could use additional training on attention to detail. On more than one occasion, we have received bedspreads and towels with blood droplets on it. I don't know if the housekeeper cut their hand or had a bloody nose; but it's unacceptable. Additionally, we have stayed on-site for 3+ weeks and had to request linen changes. The person in charge of housekeeping is also in charge of the front desk which could account for housekeeping's need of improvement. The gym and pool are nice. There is a laundry room equipped with washers and dryers. Interestingly, the machines accept quarters and not credit cards. There's also an on-site restaurant named Grain and Cane. People seem to love it. I don't understand the hype. 8 (due to housekeeping)/10, I would still recommend. read more

We came under a wedding party and the hotel told us there were no more room available after we had booked a few months out leaving us without a room for the evening. Will never stay here again. read more

Wow this Embassy Suites is a little different from what I'm used too. Very fancy and not like the average Embassy. They do offer free parking. They even have an elevator system that you have to use your card to get to your room. I understand safety but that can sometimes be annoying. Especially if you're using your phone app as your room key. Our room was excellent. Very clean and well stocked with everything we needed. The breakfast was just ok. Bacon was undercooked. Omelet was average. The coffee was absolutely horrible! I enjoyed the Keurig coffee in my room instead. Didn't get a chance to go to the evening reception we were out so I can't comment on that. I do want to add that I'm very observant. I noticed that the lady that was taking the meal ticket for breakfast on December 14th. Was very selective on who she asked for the breakfast ticket. I found that to be very bias. You can't pick and choose who need to show their tickets. Which is what she did. You need to be consistent and asking each and everyone. So please talk to your staff and let them know. There are no exceptions to the rule. The check in staff was very friendly and informative. My overall stay was good and I would stay again. While visiting the New Jersey area. read more

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Very lovely hotel!! Visited for a wedding and had a lovely time. The rooms were clean spacious and modern. The staff was very helpful and accommodating and it was very nice having complementary breakfast in the morning. I would definitely return if ever in the area and in need of a hotel. Highly recommended! read more

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By far one of the best Embassy Suites, esp in the area. Super decorated, elegant structure, clean and spacious. Check in was very easy. Even though I didn't use them due to covid concerns, the pool and gym are actively open as other Embassys' have theirs closed. There is a Starbucks and a restaurant on site and the complimentary breakfast has more options than other Embassys'. The rooms are equipped and spacious. Will definitely be returning. read more

Update as of 4/30/24: Customer Service reached out to me after I canceled my other reservations; I was provided with a refund for my stay and an apology. I'll give Hilton another chance, however, that doesn't negate the hoops I had to jump through to get a proper response and appropriate compensation. Warning to future guests: if something goes wrong during your stay, don't be afraid to speak up and hold Hilton accountable. They're literally betting on you being too scared/intimidated to speak up and demand a refund. Update as of 4/5/24: After receiving no response within the timeframe Hilton customer service identified (3 days), I reached out to them... I was disconnected from the app chat due to it timing out, was told to call an additional customer service number, and then received some bs email about a water main break and stating that they already provided me with a $50 refund (completely ignoring the fact that my entire inquiry was bc I thought the refund they provided was insufficient). I had two upcoming reservations at the Conrad in NYC which I will now be canceling (approx. $1,300); I'll never stay at a Hilton ever again and will never recommend Hilton to anyone due to poor customer service. ETA: I just noticed that someone else posted a 5 star review right after my original review (I'm no rocket scientist but... LoL). They really thought the breakfast was great?? Hilton must be for people with really low standards read more

Rooms were clean and when I checked in the lady at the desk was having a bad day. Over all everything was okay.

Great hotel. Rooms are really nice and comfortable. Well equipped and spacious. All of the rooms have a nice mini fridge, a microwave, and the deluxe rooms on the higher floors have a keurig which is so convenient. read more

Large, spacious and attractive building and rooms. Service was generally very good. Breakfast was outstanding, with made-to-order omelets. But: The beds were uncomfortable. Each bathroom has two doors, one of which didn't have a lock, which made the one with a lock essentially useless. Also, no lock on the door between the living room and the bedroom. No way to control the temperature in the living room because the only thermostat and airflow was in the bedroom, which made it very uncomfortable for the people sleeping in the living room. The public restrooms were repeatedly out of paper towel and had some non-working sinks and soap dispensers. read more

The hotel is nice and the staff is nice. BUT they WILL NOT refund your money if your plans change last minute. I had to check out 2 days earlier than expected due to events outside my control. They wouldn't refund me the 2 days. They have $500 of my money that I'll never get back. I will not be staying here again. read more

The people are so nice here, but the hotel needs maintenance. My trip was for several days and I really couldn't breathe in my room. My allergies were terrible, but I realized when I looked at the vents how much dust there was! That explained it. Some of the wallpaper was coming undone, stains all over the couches. I stayed at the Archer hotel my last trip and the rooms were a lot better, cleaner, Bed and pillows are a lot more comfortable! Embassy suites was at full capacity, which made it really difficult to have a relaxing trip with every door, shutting and opening at every hour. read more

I guess this place is new or renovated but it's a very nice hotel and very well decorated. The rooms are very roomy. Bed and pillows were very comfortable. This place is very clean and the staff is super friendly. The breakfast was free, good and had variety. They had someone to make you a fresh omelette and the pastries tasted fresh. Our king room suite had a bar with, fridge, coffee maker and a small sink w/faucet. Plus there's a cork screw, that was impressive. Lol loved the look of the bathroom and their mirror with lighting was helpful in putting on stage makeup. If in this area again, we will definitely stay here again. I even signed up for hotel rewards. I hope the next place under the same brand in a different location will give us the same experience read more

Embassy Suites by Hilton Berkeley Heights - Hotels Near Me - Berkeley Heights, New Jersey

Hotel location worked well for visiting our family. Room layout was also good for kids. However, I will never book this hotel again due to how poorly the management runs their operations. My final bill did not match my online reservation via Hilton, elevators were broken half the time, the room was not clean, and the manager needs to work on their customer service skills. Oh and we were also charged $29 for a movie we didn't authorize or watch. I don't recommend staying here. There are plenty of other options in the area. read more

Hello, My name is Andrew Avallone and I wanted to give a huge thank you to the hotel and staff as a whole. I would especially like to send my sincere thanks to Ms. Stephanie Van Wert. We stayed at your hotel for almost a month and found the staff to be friendly, professional and helpful. In particular my personal thanks to Stephanie Van Wert. From check -in to check out she never hesitated to go the extra mile for myself , wife and son, to ensure our needs were met and we were comfortable there. I send these "kudos", which is a rare occasion for me , to acknowledge our pleasant stay at your hotel . Stephanie was ,as I mentioned ,both knowledgeable and professional in all our interactions with her. My wife has Alzheimers' and Stephanie was compassionate and understanding which made traveling a good experience and a lot easier for us. She is to be commended and I hope that you will extend to her a well deserved 'pat on the back' for me. In my opinion she is both a great advertisement for the hotel and for all the reasons mentioned above, she is a valuable asset to the business. We will be staying with you again in the near future and hopefully I will be able to pass along my comments to her in person. Thank you and all for a pleasant experience. Best regards , Andrew Andrew J. Avallone read more

Great hotel! The bed and room was clean. It could've a been four stars. The breakfast was basic need more variety

Recently had a family wedding and rehearsal dinner here. Site was terrific, including the restaurant. Even more importantly, the staff was exceptional! As lovely as the hotel was and the rooms as comfortable as could be, Sonia, Patty, Isabel & Prince made it it A+++! read more

Stayed here for three nights. Comfortable bed and nice amenities. Access to pool, fitness, laundry, conference rooms. Restaurant and Starbucks attached to the facility. Free parking. Microwave, fridge, and a safe are available in the room. Free breakfast and alcohol for for guests. However, room service is slow and front desk did not follow through with some requests. The restaurant hours are confusing. Kitchen stops at 1100 pm or 1200 am depends on their mood. Service was average and food was disappointing. read more

Had a hotel block for my wedding - yes during Covid - and the staff and service at the embassy was EXCELLENT. Super clean hotel, attentive and thoughtful staff, reasonably priced, and overall just a great experience! Highly recommend!!! read more

I just staying here for a wedding. Apparently there were several weddings happening at the hotel this weekend! Overall, the hotel was extremely clean. It's nice to have a restaurant and Starbucks attached. My only complaint really is that I was in a bridal party and needed to be a room before 2pm. The front desk kept telling me that the room should be ready by 1:30 (keep in mind I was asking the front desk since 7am). Kept calling and checking but it wasn't ready so I had to leave with the party go to the wedding. read more

We flew in for a wedding the morning of our reservation. They let us check in earlier than normal since the room was ready. I really appreciate that. We were able to relax for several hours. You also have s half mile path to walk around the hotel. Awesome read more