The staff is not following my mom's hospice care directive, they are force feeding her and putting…read moreher in danger. The hospice agency and nurse has told the staff multiple times not to feed her and they keep violating the orders. I'm beyond mad and I'm going to report them and file a claim against them.

This review is based solely on our firsthand experience with the Cerise location of this care…read morefacility, where mom, who has Alzheimer's disease, was admitted in September 2024. Timeline of Events and Observations: September 2024: Mom was admitted to the Cerise facility. At the time of admission, she was ambulatory, verbally communicative, and able to feed herself independently. She was capable of walking to a nearby park, approximately one mile roundtrip, without assistance or incident. Two female caregivers were present at the time of admission. October-November 2024: Mom began experiencing incontinence. By November, the staff had changed, and a male house manager named Jun had assumed a supervisory role. During this time, there were no issues reported with bathing or showering. We were not notified of the staff change until after it was completed. December 2024: Jun requested an in-person meeting to recommend placing our mother on hospice care, citing difficulty with incontinence care. Following this meeting, I consulted our mother's mobile physician, who confirmed that she was not a candidate for hospice care. Based on that assessment, arrangements were made for more regular visits by the mobile doctor. January 2025: During a visit, I observed that our mother had a visible bruise near her eye. No prior notification of this injury was provided by the facility. When questioned, staff reported that the cause was "unknown." A photo of the bruise was reviewed by our mother's physician, who estimated that the injury appeared to be 3-4 days old at the time the photo was taken. This incident was reported to the LA County but the date of the ombudsman visit was scheduled for late March. February 2025: Staff continued to communicate their concerns about mom during her diaper changes. Additional medication was introduced to manage these concerns, reportedly at the recommendation of Jun and a caregiver named Sarita. The weekend caregiver, who had been present since September, stated that she did not have difficulty managing incontinence care and did not observe problematic behavior. Sarita noted that our mother had improved by the end of February. Jun reported that her behavior remained unchanged. March 2025: Following medication adjustments, our mother became bedbound for nearly a week. The prescribing physician reduced the medication dosage after it was observed to cause tremors and impact her mobility. During this period, she sustained a knee bruise, for which I was notified. She had difficulty walking and exhibited full-body tremors, which appeared to be related to the prescribed medication. Additional Observations: The decision to place mom in a board-and-care facility was based on the expectation of a more personalized and home-like care environment, with a higher caregiver-to-resident ratio. During unannounced visits, the house manager, Jun, was often not present and reportedly "running errands." Mom's hair was cut without prior notice or consent. The haircut appeared uneven and unprofessional. Mom was the second resident at the Cerise facility after the renovation. Another resident, the first resident, named Tracy, commented on negative interactions with the house manager. The contract with the facility contains an arbitration clause, limiting legal recourse and precluding civil litigation. Each facility is operated as a separate legal entity. While an activities calendar is provided, the observation is that activities were minimal. Aside from occasional participation in October and November, residents were typically indoors without outdoor access or structured engagement.

I have the privilege of volunteering with Lindy and her Team at Ivy Park on weekends and holidays…read more As someone without grandparents of my own, serving these residents fills a void in my heart, and I truly consider it my honor to care for them. The property itself is stunning--meticulously maintained from the landscaping to the interior--but the real beauty is in the staff. Working primarily on the third and fourth floors, I've witnessed the incredible kindness and patience the care team shows to residents and to one another. It is a seamless, supportive environment where everyone works as a team. I am constantly inspired by the culture here. A beautiful facility with an even more beautiful heart. ‍

Unfortunately, my experience with Ivy Park has recently become very concerning. In the beginning,…read moreeverything was great when my mother first moved in, but over time we have noticed a significant decline in the level of care and attention being provided. There have been multiple occasions where my mother has been locked out of her room due to issues involving another wandering resident. Every time we visit, we are forced to locate a caregiver or med tech just to have her door unlocked. When these concerns were brought to management, we were met with little to no communication, resolution, or reassurance. What has been most upsetting is seeing my mother in visible discomfort and emotional distress. During one visit, she was nearly in tears from pain and discomfort, and when asked about how she was feeling, she began crying. I then attempted to ask the med tech, Irene, questions regarding my mother's medication and care, but she was unable to provide any answers and appeared disengaged throughout the interaction. It is extremely alarming to know that staff members responsible for residents' wellbeing cannot properly address basic concerns from family members. At this point, I am genuinely fearful for my mother's safety and overall wellbeing due to what appears to be a lack of properly trained and compassionate staff. The only times we consistently receive attentive care and professionalism are when staff members such as Dominque, Breana, Dejah, Lilie, Ms. Robin, and previously Vada are present. Unfortunately, I was informed that Vada no longer works there. Many of the other employees I have encountered seem uninterested, lacking compassion, and simply present to collect a paycheck rather than provide quality care to residents. My family and I are paying a substantial amount of our savings and income for my mother to live in a community where we expected her to be treated with dignity, care, and professionalism. Due to these ongoing concerns, I have seriously considered moving my mother out of the community altogether. I truly hope improvements are made soon, including stronger leadership and management, because residents and their families deserve much better.

The Caring House is the best hospice residential home filled with comforting Staff and volunteers…read morewho care about the residents and families. Walk through the aromas of fresh baked treats and enjoy the gardens that bloom with sweetness. We experienced the thoughtful hospitality. They taught us how to provide the respectful and tender care throughout our Mother's life cycle. This peaceful and beautiful home was perfect for our family. Non-profit status makes this an exceptional hospice. Please donate to this truly beautiful home filled with Angel volunteers and Staff that mattered when we needed them most. Immaculate home and gardens were just extraordinary comforting.

They are truly a caring house. My dad was here during his final days and they took great care of…read morehim and everyone that came and visited him.

We lived in our own house in West Torrance since 1971. During the last two years we decided to tour…read moreassisted living facilities in our area and further south. We also were concerned that just taking tours with a sales person was misleading. We were aware that people were leaving one failed facility and going to another with the hope of better treatment. We felt uncertain about leaving our beautiful home and moving into this unknown world. We have been at Cogir of South Bay for just over a month. We are going no further. We are here to stay! We are both overjoyed with our decision. Each day brings us a dining room with our new friends. We all have learned to expect a tasty and attractive looking meal will be presented to us. In our past we only dined so well on special occasions at our favorite expensive restaurants. At dinner time I get my wine. Instead of sleeping in late and watching lots of TV, we attend the 9:30 AM exercise classes in the gym or outside alongside the pool. In addition, we now do our weekly exercises at 1:30 PM inside the heated pool when the sun is strongest. Today the pool water temperature was over 90oF and the air was 73oF. The pool exercises included music and aquatic hardware to enhance our experience. I love my daily swim. Thursdays, before dinner, there is always going to be a singer who performs alongside the bar and also comes up to each of us seated at our table. It already started. We enjoyed our drink from the bar, snacks from the side table, and a bouquet of flowers on our table. A resident took the microphone from the performer and did a few songs that he mastered during his singing lessons. Two couples got up and danced. One of the assistants working for Cogir took the microphone and sang Edith Piaf's famous song and sang it French. My hands were sore with all the applause. There is an exercise room loaded with weights and other typical hardware that I use, a game room where we learned how to play adult dominoes, and an arts and crafts room where my wife just painted a silk scarf under the supervision of a guest artist. And all that was in the past few days. We enjoy the trees, shrubbery and plants that surround every area. They were each planted at their full size. It is a pretty scene when we look down at the grounds from our balcony, day or night. When there is a breeze, it is even more enjoyable. We have a pantry, refrigerator, freezer, stove and microwave that we have not yet used. Why shop, cook and clean-up when your meals are prepared for you? I store my socks and underthings in the empty food pantry. We no longer have monthly TV, electricity, gas, and garbage pickup expenses. Since this place is brand new and all expenses are included, we don't worry about scheduled maintenance and surprise repair bills typical of our 50-year old home. Since I was an engineer I focused on the material parts of Cogir. What make this place run smoothly are the executive director and her staff. The Matre D' in the dining room makes each meal personal. WIth great satisfaction, Dr. Paul and Gretel Lieberman

My mother and stepfather have been here a little over one year now and so happy we made this choice…read morefor them! They are the most loving, helpful, wonderful staff you could ask for. James is amazing along with so many others! Highly recommend this place and all the care they give. Thank you to all the staff and feel very blessed!

We have finally released my mother's ashes in the courtyard she loved this place but there was one…read moreperson in particular this young girl Amy my mother suffered in her care for a long time we just found out she is still employed here be careful.

Called last year 2023 to inquire about possible living quarters for my significant other. Mentioned…read morehis name, and got information from the pleasant person who answered the phone. In fact, she told me to call back on a Thursday, when there would be someone who could discuss with me the possibility of utilizing a special discount subsidy that could be applied, depending on my loved one's financial resources. However, when I appeared earlier this year, 2024, I was met with two upper-level directors who actually suggested that perhaps when I called last year, that I actually called a nearby apartment building named "Harbor Terrace" instead. I realized right away that I was being given the brush-off. The fact of the matter of is that these smiling ladies had no intention of assisting me with housing, be it assisted or independent living. At the end of the conversation before I left, the director went to her office and came back with a cute cookie lollipop and thanked me for visiting after telling me that most residents there have family members assisting them with their monthly rent expense. She was telling me something I already knew from years ago while checking into assisted and independent living arrangements in core Los Angeles. Overall, I am rating Harbor Terrace Assisted and Independent Living three (3) stars, and that's generous - - because I like the setup, know the neighborhood , and I know of people who live there because I see them in the neighborhood and talk with them. Without a doubt, I was given the brush-off when I appeared because I am a person of color.. and it was obvious that there was no desire to attract me or my loved as residents at Harbor Terrace. Unfortunate for them.

In January 2026, my 83-year-old mother underwent hip replacement surgery at Providence Little…read moreCompany of Mary. The procedure itself was a success. She was prescribed Norco and Gabapentin to manage post-surgical pain, which left her in a weakened state, and she was discharged to a rehabilitation facility of our choosing. After touring several facilities from Providence's recommended list, we selected Beachside Post Acute. We chose Beachside because we needed a facility that specializes in both physical therapy (PT) and occupational therapy (OT). It's a cozy, thoughtfully designed property in a breezy part of Torrance, conveniently located near both Walgreens and CVS. The building appears to have been a converted motor lodge, with a single-level layout that wraps around a central outdoor courtyard. This design allows each room to have either a window or sliding glass door, providing natural light and fresh air--something we found especially valuable. The PT staff have access to a dedicated room with specialized equipment, and both the main corridor and courtyard are used for assisted therapy sessions. There's also a recreation room and dining area where patients can enjoy meals outside their rooms, offering a welcome change of scenery. The kitchen serves nutritious, genuinely tasty meals--I can personally attest to that. What truly sets Beachside apart is the staff. They are compassionate, attentive, and clearly take pride in their work. To those who may read this--Susan, Marisol, Julius, Eva, Kimberly, Bryan, Alyssa, and everyone else--thank you. You made a difficult experience far more manageable, and we are deeply grateful.

This place is like an asylum, not a nursing home, the nurses are loud and obnoxious, they make fun…read moreof people in there language, the so called healthy food is the most disgusting food I've ever eaten, so I ended up buying protein shakes next door, that I lived on for a year, along with candy..I gained 30 pounds in this dump. I chose this nursing home because it was near my mom, I wish I had chosen differently, and as much as I appreciated the little stuff they did for me..it was all about the money..and my cliset door fell off twice, second time almost sliced off one of my toes, I had to get 9 stitches in my toe, so as much as they say they are about keeping people safe there, people still fall out of bed and out of their wheelchairs, so I still need them to compensate me for this injury, that bothers me now everytime I walk..and for my laundry I lost, for losing my hearing, etc... the nurse got mad at me occassionally and talk to me like I'm a idiot, and I'm a eduacated woman, this place can cause you to go insane, if you're already insane when you arrive, I had to guard my mind like my life depended on it. But many of the people brought in have severe dementia or alzheimers .I walked into my room once and the person next to me was wearing one of my shirts, they did take it off her immediately...but it means that the nurses went and took it out of my closet. I was there for about 14 months and two weeks before I left they finally put a mirror up in the bathroom for me. And they also said they would put a lock on my closet door, which they never did. And I think some of the nurses have sticky fingers..it was a nightmare trying to heal my body from surgery and broken bones in this dump...and one time the housekeepers sprayed some sort of bug spray or something in my room, I had to jump out of the room and I gasped in the hallway in my wheelchair for 4 hours...this place actually made me sicker then I already was..I don't know why they have a five star rating...

My family and I are incredibly grateful to Del Amo Gardens Care Center for the outstanding care and…read morecompassion. They provided to my mom during her stay. From the moment she was admitted, the entire team made us feel welcomed, supported and confident that she was in excellent hands. A special, thank you to the Administrators, the Director of Nursing (D.O.N), the entire Interdisciplinary Team (IDS), and every member of the nursing therapy, dietary, housekeeping and support staff. Your professionalism, kindness and dedication truly made a difference in my mom's recovery and comfort. It is clear that everyone works together as a team and genuinely cares about the well being of each resident. Thank you for treating my mom with dignity, respect and compassion. We deeply appreciate everything you have done for our family and highly recommend Del Amo Gardens Care Center to anyone looking for quality nursing and rehabilitation services. Thank you again for going above and beyond! Sincerely, Nobles Family

My Mom stayed here for three weeks for skilled nursing and rehabilitation, and our family had a…read moregreat experience. The physical therapy and occupational therapy teams were excellent! They were knowledgeable, encouraging, and played a huge role in her recovery. The staff was kind, attentive, and genuinely cared about her well-being. We're very grateful for the quality care she received and would highly recommend this facility.

My mom has been at Silverado for over 6 months and we've been very happy with her care there. She…read moreloves her roommate, staff are warm and treat her with understanding, dignity and respect. There is 24/7 nursing support and all staff on site, whether direct care or not, are all trained in dementia care. The environment is clean, attractive and comfortable. There are 4 floors and are arranged by residents' needs and cognitive level. My mom seems very content to be amongst her peers, chit chatting, doing activities, going on outings and dining together. I'm so grateful for Silverado and all the staff. It has turned out to be the perfect place for my mom. She is safe, engaged, fits right in amongst her peers and has the support of staff who understand what she is going through. I'm actually not sure what we would have done had it not been for Silverado, and being right here, so close to home.

Few things feel lonelier than caring for someone with dementia. When I realized I could no longer…read moresafely care for my mom at home, I started a deep dive into researching memory care communities. I am so grateful my search led me to Silverado Beach Cities. I felt seen and supported the moment I walked in. The two main reasons that I chose Silverado for my mom are 1) the staff and 2) the Nexus program, which is geared toward high-functioning residents. In addition to providing excellent care for my mom, the Nexus staff also makes time to support me. Everything about the decision to move my mom was difficult, but the one thing I never doubt is that she is getting the best possible care and support. A massive shout-out to Peter, Campbell, Jessica, Eli, Clara, Lourdes, Teresa, Nancy, Noc, Jazmin, Ana, Lana, Laurie, Elizabeth, Doreen, Jean, and all of the staff. And, of course, Honey, the resident bulldog.