For starters, I stayed at this hotel during the Virginia governors housing conference, as this was…read moreone of the most convenient hotels in terms of location. However, I should've compared rates, because the host hotel, hotel Roanoke, a historic and beautiful hotel, was surprisingly almost $100 cheaper than this location. Not sure how they could justify charging $269 for something that was decidedly a value hotel experience, is beyond me, but anyway. Check in was rough to say the least. I was on a multiple room reservation and the young lady. checking in Couldn't figure out how to take my credit card for one room and not release the reservations for the others, so I ended up having to put my card down for both rooms. Only to find out later that they charged me for one full night the next morning, even though I was told I would only be charged a $50 deposit!! When I went back downstairs to have it fixed, the young lady couldn't explain why the charge for one full night was applied to my card when we weren't even due to check out for another two days!!! So I would definitely advise checking your card upon leaving this hotel to make sure you were billed correctly, especially at the inflated rate. Overall, the hotel is fairly new and in pretty good condition. The rooms were suitable but could've been cleaned better. There was several areas, including the small sofa, and the bathroom counter. where long straight hair had been left or not properly cleaned. They do serve a decent continental buffet style breakfast and there is a Starbucks and Dunkin' Donuts located in the parking lot, so I guess that's one advantage, but ultimately, I would likely look for somewhere else to stay the next time I visit.

I struggled between rating this Hampton Inn at two vs three starts. At the end of the day, given…read morethe price I paid, two stars seemed about right. All-in-all, this Hampton Inn & Suites didn't live up to the experiences I've had at other Hampton Inns. The property seems run down and grungy. I almost didn't want to sit on the sofa in our room. It was nasty. The walls were pretty thin as well. I heard conversations from both sides of your room. The location is excellent! You can walk to a number of restaurants and bars in downtown Roanoke. Everyone I talked to was friendly and helpful. I'll probably try somewhere else next time, though.

What a beautiful, historic hotel. I didn't stay here, but I did attend a conference here. I was…read morelucky enough to find street parking on a few days, but they had ample parking on-site too for a fee. The conference space was a good size and the food and drinks supplied were good. I was a late addition so the room block was gone when I attended, but if you can't stay here, I highly recommend the Springhill Suites not far away.

Checked in for a 2 night stay. Seems like a really nice hotel but had a few issues that knocked…read morethem down Positives Room- rooms are nice, small but have a nice layout and pretty comfortable Food. Both restaurants are really good. Had breakfast, drinks and dinner and they all were enjoyed. Negative Parking. Parking is far from where you need to go, long walk to get to lobby. If it is raining plan on being soaked through. I suppose trying to get you to use the valet. Also, need to scan room key to leave, and when I did, the gate at the other exit opened? Had to back out and go through the whole thing again Train a train runs by the entrance to the hotel, seem to come by every 30 minutes at night, so enjoy that. Customer service. Not very accommodating or helpful. App says gym closed at 11:59, so had dinner, did some work then got to the gym around 945. About 10 or so came in and told me I had to go, gym closed at 10. Showed them the app but didn't care, said they were told it closed at 10 and showed me a sign on the door someone had taped there with hours from 6-10. Complained but essentially told me to go F myself. That doesn't happen at a 5 star hotel. Pretty expensive for a sub par experience. Look elsewhere

Cool place, great service, amazing cocktails and delicious food. I'm a fan. We stopped here for…read moredinner one night while visiting Roanoke and were not too hungry, so we ordered a few appetizers. The shrimp cocktail was a generous portion and very good. Cocktail sauce was particularly tasty. We also had Devils on Horseback and they were soooo good. I love dates any way but wrap them in bacon and stuff with goat cheese???? Yes, please. We finished up with crab dipped stuffed mushrooms. Again, just outstanding. Oh...and my Smore's Old Fashioned was really good too. The toasted marshmallow and the caramel coconut rim were perfect. Service was top notch from start to finish. We are fans.

We walked here but seemed like there was some street parking. Didn't realize that this was a hotel…read morebut the restaurant was small and didn't have as large of a menu as we thought. There are a handful of two top tables, a couple lounging areas, and then there are some high tops but not too much seating. They adieu have the bar seats as well. We had a server in training and both our servers were very attentive and friendly. I can't recall what cocktail we ordered but it was delicious. For dinner, we ordered the Khachapuri and the Japanese Tsukene Meatballs. They only had 2 main entrees but everything else was more small plates. The Meatballs were delicious. They were full of flavor and moist. The Khachapuri was also good but the bread was stuck to the parchment paper it was baked on pretty hard. In my opinion, it needed a touch of garlic but still good. It was nice to drop by for a little to have some cocktails but wish there was more on the menu.

LOVE LOVE LOVE this hotel! I think this is quite possibly my most favorite place I have ever stayed…read moreat and I have traveled to 11 countries and all over the US. I have stayed at lots of all inclusive resorts and this room was by far the prettiest and most comfortable. The attention to detail starting from the restaurant to the furniture boutique and upstairs to the hotel is amazing! We dined in the restaurant and had outstanding service from Caroline and the food was equally as outstanding. The menu is chock full of creative and interesting flavors and food combinations. We ordered 5 appetizers to share and loved every single one of them. Again, be open minded because this menu truly is creative. The furniture boutique has stunning pieces of Scandinavian/MCM style furniture all locally made in Roanoke with some serious attention to craftsmanship. These same items can be found upstairs in the boutique hotel. It was fun that you are allowed to have a glass of wine and chill in the lobby area next to the restaurant which is oh-so-comfortably decorated in their gorgeous furniture. I cannot begin to tell you how beautiful my room was. It was decorated so stylishly with absolutely not a touch of elegance overlooked. Stunning lighting fixtures, gorgeous textures, a comfortable sitting area, and lovely pieces of wooden furniture. The hardwood floors are simply to die for. They were my favorite part of the room. The bed was the single most comfortable bed I have ever stayed on in a hotel setting. It was like sleeping on a cloud surrounded in a hug from fairy wings. There is a communal area with snacks, couches and other places to gather or entertain a group. I really really really hope all future guests do their part to keep this place beautiful so that it remains a luxurious place to stay in the heart of downtown Roanoke. What an absolute gem. It feels like a betrayal to the amazing people who put their heart and soul into this hotel and restaurant to have a complaint. However, if I had one tiny suggestion to make, please put a table or a shelf or something in the bathroom. There is literally zero place to spread out toiletries and makeup. I used a towel on the floor to spread out my makeup in the morning. Not really a deal-breaker, but it's just a suggestion. And also to patrons, bring a hair dryer if you are going to use one. I did not find one in the room, but perhaps it was in a drawer or tucked away someplace I did not happen to see. Also, bring a sleep mask. This was definitely more on the light and bright side of hotel rooms, so morning came a bit earlier than I was expecting.

My family have been firemen since I can remember and my…read morehusband and I are always looking for different & eclectic places to stay away from the traditional hotel experience. All the history and nostalgia in the building is palpable as soon as you walk in and take the beautiful wood spiral staircase to the second floor. There is an elevator also. The historic brass fire poles are still in existence, along with the creaky hardwood floors and georgous exposed brick. We stayed in room 6. Beautiful room with all the furniture from the Nordic furniture shop downstairs. Very tempting to buy a couch from the showroom downstairs! We ate at the restaurant, Stock downstairs. It was amazing, but keep in mind it is directly below room 6 and they don't close until around 11pm on the weekends and they stay about an hour after that to clean up. So you still may hear music and them moving chairs around while they clean up. We also stayed on a Friday night and some skateboarders decided to practice in the parking garage next door around 11:30 at night, but you are staying in the city so you have to expect things like that. Bathroom is beautiful with great water pressure in the shower. There is also a huge area to hang out in on the second floor if you need more space. If you like non-traditional hotel experiences, then add this one to your bucket list. 10-4!

Location was great - across the street from a park, with sports fields and a nice trail to walk or…read morerun around them. The rooms were updated and clean. The sitting area was quite comfortable- I could see how staying here for a longer trip would be nice.they have shuttle service to the nearby hospital- most guests or long term out patients must use this hotel. I would stay here again

This may be the best run hotel I've been to. And this chain may be my favorite for business travel…read more The rooms were spacious, there was a good separation between the sleeping space and the working space, the bathroom was a good size. The only complaint is the pillows were flat and lifeless. Add a few good pillows to the room and this is easily 5-Star all the way. The staff here was absolutely amazing. Check-in was good, even with a computer switch to a new system that day. Breakfast was good and the attendants were friendly and wiping down tables and keeping everything full and tidy. The cleaning guy was absolutely killing it. I wish I got his name, but he was friendly and he was cleaning floors, emptying trash, and even shining the stainless steel inside the elevators. Keep it up, and thanks for the tip on keeping my stainless at home shiny! If I'm ever in Roanoke, VA again, this will be my first choice to stay again. And I hope they have better pillows next time.

Liberty Trust is located right in the heart of downtown Roanoke. Perfectly placed. Charming old…read morerepurposed bank, with the bank vault in the lobby being quite a cool attraction to take a look at. Service was awesome. The young lady running the front desk from 3-11 was exceptionally friendly and shared lots of good information. My room was on the fifth floor of the hotel, and on a clear day would have had a great view of downtown Roanoke and surrounding environment. Bed? Super soft, super comfortable. Pillows were special. I wish I owned a couple of them (I believe they are down pillows). The bath towels were also special....I've never felt a towel quite like it. Hard to describe except to say softly enveloping. Same, I wish I owned a couple of them. Pretty much everything about the room was fine. My only suggestions would be moving the safe to a shelf in the closet, getting the coffee maker out of the closet, and moving the shower head (it's a great rainfall type showerhead but it's fairly close to the bulkhead). (And personally, I'd prefer "normal" coffee in the room, nespresso is provided and it's ok just not what I'm used to). I made these suggestions to the hotel via their survey and received a prompt reply from their regional director which was a nice touch. All in all a great stay, I'd definitely do it again.

We've stayed here a few times and have enjoyed it each time. Our rooms have been clean and…read morecomfortable and the location to the Taubman Art Museum and a variety of downtown spots can't be beat. If you aren't able to walk a couple blocks for the parking, this hotel is not for you. If you plan to walk around the wide array of Restaurants, shops and bars, it's great. The hotel lobby doubles as The Vault restaurant which on our most recent stay would've been a hassle for any hotel guests who thought they would relax in the lobby as it was Restaurant Week and they were totally booked and using all tables. With regard to other negative reviews, we had only courteous interactions and found our room at every stay to be clean and comfortable. They are "minimalist" and not decorated with hotel art. Some great black and white Roanoke railroad photos or old bank photos would be a nice touch.

Hilton rewards member perks came in handy! Needed to book a room overnight as we drove from…read moreTennessee to Rhode Island. Room was clean, and the staff were friendly. We had a late night arrival (a little past 9-10 pm) and the staff was ready for us. Rooms were standard Hilton rooms for the Garden Inn -- mini fridge, microwave, tiny sink. Double beds and pull out sofa for 3 people was pretty cozy. I'd stay here again if in the area.

Taking the old drive from NY to FL. Needed a hotel for the night with two kids and dog in tow…read more Website for these hotels are kind of confusing so we wanted to wait till we got to the location before booking. And thankfully we did, was able to actually get a better rate directly with the hotel staff Hannah. Was very pleasant and courteous. The elevator was making weird noises and no idea when it was last serviced as it said you could check with the front desk when it was last inspected. Got us up and down though no issues. They have doggy bags and a trash can near the rear entrance. Parking spots way too small. Room was sufficient for the night. They gave 2 free waters, also had a mini fridge, microwave and coffee maker in the room. Ice machines worked. Free makeup wipes, lotion, shampoo and conditioner and body wash all in the room. Very pleased with the view too. It literally at the top of the mountain, right down the road like .15 is Texas Roadhouse which was helpful for dinner if you didn't want to get dinner in the hotel's restaurant. The hotel also had a mini convenient store.

A very strong first experience for my return to this property. This Hampton Inn airport location…read morewas not my first choice. However, it worked out extremely well for value and was on point with every metric. Plus renovated since my last stay. The location is not only by the airport, but also walking distance from the mall and chain restaurants. The lot was clean and had a decent snout of Diamond parking which I appreciate. The signage was tidy as was the landscaping. Check in was delightful with friendly and helpful staff. Warm cookies could be grabbed from their cookie jar and so yummy after coming off the road. A gentleman was mopping and cleaning the lobby upon arrival which I value. Everything looked slick and span. The digital key did not work and was reset. My status was recognized and water, plus free parking. The room was prepared for my arrival. All supplies necessary for the bath were on hand. Things looked fresh and recently renovated. The bath tub had a non slip material on the bottom and shower was extremely powerful. I used the TV and fridge. The alarm clock had multiple electronic jacks which was great. My only complaint on accommodations was the temperature control. I had trouble keeping it cool with a censor being the possible issue. It was not overall that big of a deal, but frustrating. Breakfast was ok, they had the standard chow and it was clean. The coffee station is nearby the check in counter. Coffee and tea were good. No water, but the front desk was happy to provide water bottles. Check out was done online. I was satisfied with my three day stay and would absolutely return to this property. For those needing an airport shuttle you can schedule.

The staff and area were good. The rooms were clean but there was an awful smell in them, like a…read morespoiled, sour smell. It has stayed with our clothes and bags for 2 days after even. The property needs to clean their air systems and filters. The smell would have been enough to send me to another hotel if I was there for more than a hours. They looked to be in a reno so hopefully this issue will be addressed as well.

This hotel is now the Comfort Inn Roanoke Civic Center. Our family stayed in 3 rooms and the…read moreexperience was disturbing. Despite Do Not Disturb signs and verbally telling the front desk not to enter, hotel staff accessed our rooms multiple times without permission. In my room and another family member's room, the TV remote had been swapped or tampered with. In another room, a wedding ring was stolen, and a police report was filed. A letter about "artwork installation" was slipped under our doors--but only after rooms were already entered. Even after we asked in person for no one to enter, staff came in again. This hotel showed no respect for privacy or safety. We felt violated and completely ignored. Avoid staying here until they take accountability and change their practices.

Disappointed I requested two connecting rooms or at least…read morerooms next to each other, but I didn't get what I asked for, even though the reservation agent, RK, assured me the day before our arrival that it was arranged. When we arrived at the hotel one of the staff members, Guilherme G., informed me that reservation agents are unable to make those kinds of reservations because they were unaware of the hotel's current capacity and there was nothing he could do to help us because the hotel was completely booked. So why are we required to make reservations through a reservation agent when we call the hotel? In my case, it was a waste of time and a total disappointment. I ended up with my family separated, half on one end of the second floor and the other half on the other side. We didn't have a good experience at all.