Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

Better staff that cares about patients needs; and not just there for a pay check. Better customer…read moreservice etiquette training.

While visiting my family member. I spoke with one of the nurses at this facility Shanita Cannon on…read moreMonday December 3, 2024. I told her about the error message on the feeding tube for my family member. She told me the tube was broken and she would get another machine. When I arrived at the facility tonight December 4, 2024 the machine was off. I asked her if there was a replacement since this is the main source of my family members food supply. Shanita very rudely advised that she couldn't give me any information since my name was not on the list. I told her I am the one who takes care of my family member and thought her husband added me to the list. I then asked who I needed to contact to get the issue rectified. Shanita started going in about HIPAA. With everything I know about HIPAA asking about a feeding tube is not a HIPAA violation especially if the tube was broken the night before. Her tone was unprofessional and ridiculous for the question I asked. I told her that her tone was unacceptable and she needed to learn how to speak to guest. One of her co-workers started pulling her to the back as if she was going to hit me. She then made a comment that my coat was fake. What type of nurse would be so small minded especially in a professional setting with all her co-workers witnessing the conversation. I am appalled at such atrocious behavior from a so-called nurse. I want this issue escalated to the owner of this facility. My family member just became a member of the Rainbow family and I Don't want her anywhere near her if this is the type of attitude and unprofessional behavior that she displays to a family member of a patient at your establishment. Customer service training is seriously needed at this facility. I thought this establishment was better than most but last night proved it was worse than most.

On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

If I could give less than 1 star I would. Dr. Elias was my husband's doctor while in the hospital…read more He gave my husband medication he was deathly allergic to causing him to have to be full resuscitated. My husband did not feel safe in the hospital so he left against medical advice and died 3 days later. They did not tell anyone he had to be fully resuscitated or that they gave him medication he was allergic to. They put it in his file he had no known medication allergies knowing he did because they were told numerous times by my husband, myself and our daughter at the time of check in. The care quality they give is horrible and I believe they try to cover their mistakes by putting incorrect incorrect information in the patient's chart. Now I am left with a shattered heart and I doubt I will ever get over what they have done. I cannot find anywhere to file a complaint for what they did. This hospital's stall ruins lives in the worst way possible.

Do not send anyone you care about here. The staff is terrible. Most of them are slackers. The ones…read morewho are hard working are overworked and exhausted. DOZENS of calls to the owner to discuss the care of my mother and not a single call back. She has an infected wound on her that was caused from her having to sit in soiled diapers for SIX HOURS OR MORE EVERY TOME SHE NEEDS CHANGED. The fastest she's ever received a change was after sitting in a soiled diaper for TWO HOURS. They'll put her in a wheelchair to take her on a walk then just leave her sitting in it for 5+ hours, just sitting in the hallway. She communicates she wants to go back to her bed but no one listens and she just sits. Most of the time her diaper leaks and drips while she's sitting. She's just stuck in soiled,dripping diapers with nothing being done. And it's causing infections. They only give her a "shower" ONCE A FREAKING MONTH. please. If you love your parent don't send them here. I'm watching my mother's health decline because of this place and there's nothing I can do about it. It's a living hell.

To put it BLUNTLY, this place should be shut down by the STATE IMMEDIATELY, my mom is the most…read moreImportant Beautiful Person That GOD HAS Blessed Us with. The level of care is unimaginable, they are not certified people who claim to be cna,s supervisors and everything else. Hind sight is 2020 . I would love to go into detail but I don't want to much trouble to come to my mom's care what little she is getting. We have decided to seek attorney advice about the situation at hand please stay away from SPRING GATE. AND I PRAY TO GOD THAT HE COVER EVERY ELDERLY PERSON UNDER THEIR FACILITY WITH HIM ARMS OF MERCY. AMEN

It's difficult when your parents reach that age where they can no longer care for themselves. We…read morewanted to avoid the nursing home, so we decided on in-home care. Caring Companions offers just what their company's name suggests: People who care. We've been very satisfied with our mother's care and would recommend anyone in the same situation give them a call.

When I had a need for home health assistance for my wife after she had hip surgery along with other…read moremedical issues, it was important to me to research and find someone who would provide the same loving, compassionate, dependable, care that a family member would provide. During the interview and research process, it was clear that Caring Companions was the only choice. Not only did the owner, Renee Smith, come to our house for the assessment, she was always personally available for questions and assistance. Her experience, knowledge, professionalism, and compassion were evident, and it carried over to her caregivers and staff. We always felt confident and safe with the care and considered them part of the family. I would highly recommend Caring Companions to anyone looking for help. Thank you from the bottom of my heart, Caring Companions!