Great place to live. Love the environment and staff. They are always helpful and friendly.read more

Tour went great, applied for an apartment, after credit and background checks, they questioned…read moreaccounts that were closed from debt consolidation due to the pandemic and denied us. My rental & mortgage history is flawless and have the income yet they wouldn't give us a chance. Now we wait for our deposit to come in the mail. Hopefully it comes as I have read many reviews from others that they never got it and had to keep calling for status

Moving into this community has been such a positive experience, and I want to give a special…read morethank‑you to Kimberly and Natalie for making the entire process incredibly smooth. They were attentive, organized, and genuinely kind throughout every step of my move‑in. Their professionalism and welcoming attitude made settling in feel effortless. The complex itself is peaceful and beautifully maintained -- a quiet, relaxing environment that immediately feels like home. My unit is spacious, comfortable, and thoughtfully designed, with all the features I hoped for when choosing a new place. I'm truly grateful for the support from Kimberly and Natalie and excited to be part of such a calm, well‑run community.

**READ THIS REVIEW, AS IT MAY BE ONE OF THE ONLY HONEST ONES.** **THESE APARTMENTS ARE INFESTED…read moreWITH MICE AND CRIME!** Hello to whoever is reading this, I've been a long time resident of Palm Lake, since 2006 I believe. Palm Lake used to be a great place to live. What made it great was the office staff and maintenance team was very responsive and proactive when it came to any issues regarding our unit and upkeep of the building. Fast forward to today, this is far from the case. Not only does management keep switching every 6 months, they are unresponsive, short tempered, and incredibly RUDE. Let me tell you about my experience today. Recently, there has been a mice infestation in our building. We see them, we hear them in our walls, and it makes it hard to sleep soundly knowing there are rodents scurrying in your walls. The assistant manager Kimberly Arzadon spoke to me weeks ago saying she would call pest control to our unit to plug any potential holes. I told her that doesn't fix the root problem, and they would still nest within our walls. Today, in front of potential renters, she ABRUPTLY cut me off mid sentence and told me she would not be speaking to me at all. Natalie Castillo, the property manager, quickly echoed her from her office. But why? You spoke to me previously with no issues? I've never been told I can't speak about a concern in a unit I live in, just because I'm not on the lease. The issue was not the lease, the issue was that there were potential renters inside of the office as well. They both quickly and rudely shut me up. I couldn't get a cohesive and complete sentence out of my lips before I was told no. They treated me inhumanely, rudely, and poorly. It was only after the potential renters left on a tour, that Natalie decided to put on her nice manager act, and talk to me with concern in her eyes, and a calm quiet tone in her voice. Really? After being so abrupt and rude to begin with? Anyway. Don't move here. The apartments are infested with mice. Cars keep getting broken into. 3 times now we have had our cars broken into and glass shattered (???they said they won't install cameras because its too expensive???), and the office staff is as arrogant and rude as they come. I'm attaching photos for those who don't believe me. Best of luck to you all.

We will be signing our lease again with Crossroads because we really love our management and…read moremaintenance. Lynn in the office is great at communication and staying on top of everything and Roberto with maintenance always does an amazing job. Although I wish the gate was fully around the community for better protection, I enjoy living in the complex. It is always well maintained even with fur babies around. And I LOVE using the outside grills and pool area!

I contacted Crossroads for a tour of the property to possibly move into. Had a friend years ago who…read morelived here and always loved it here. I was greeted by Ashley the office manager and she has the best customer service skills I've ever encountered. Someone who knows what she's talking about and actually loves her job. My youngest son who is autistic came on the tour and he was actually the one who picked our place. There was two units available an upstairs which was chosen by my son and a downstairs unit which I actually wanted. Ashley made the whole tour enjoyable and made it feel like we were home. It's very peaceful, clean, well kept up. We just moved in, in August and already feel like we've been at home for a while now. The neighbors are so kind. If you're looking for a place to call home please check out Crossroads. You won't be disappointed! Ashley and Lynn are both a joy to chat with. FYI I feel Ashley should get a raise

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

The office staff, Pablo and Miss Michelle, and the whole maintenance staff are so awesome!!! I was…read morea bit concerned when I first moved in, but they turned everything around. They accommodated me 100% they are so kind and helpful. Miss Michelle is what this company needed big time because she takes her time and make sure that her tenants are comfortable and happy and I appreciate that Pablo too. The maintenance men are on top of whatever needs to be fixed right away without delay. Love it here

i'm looking for a change. There are 2 buildings at the Renaissance . The newer building has much…read moremore modern finishes. The older building used to be condos. It's about 15 years old, and more dated, but one of the two baths has a step in shower, no tub. So that's a big attraction to someone on the plus side of 70. And because it was condos that building is also quieter than the newer, And the pricing is good. The extras are very affordable. Parking $25 a month, pet fee $50s, a few other incidentals probably run another $100. And that's it. So for basically $3,400, I can have a large 2 bedroom with a washer and dryer inside, in the heart of downtown Concord. Central air. Nice pool, grill area, etc. But look at ALL the reviews, concerns about thefts, broken elevator, homeless.

My vehicle gets tires and paint damage in the parking lot here on a regular basis. The staff does…read morenot follow DRE regulations about documenting complaints, so every time is like the first time with the office. I have been making ongoing harassment complaints about Tony Morales, the porter onsite, since 2022, and none of these complaints have been documented anywhere outside my personal file. Tony approaches my car any time he thinks no one is looking, and my car gets more damage in this parking lot than when I lived in West Oakland, or Potrero Hill. Keep all your communication with Sequoia Equities in writing. Start organizing those emails with an Index and summaries, because you will want to be organized when you file complaints with BBB, FTC, and DRE. Residents are not this company's clients; investors are. Residents have no value to the staff of this company, and they will treat you that way. Their job is the real estate and investors. The residents might as well be fertilizer. $30,000 a year in rent is not worth following DRE rules to this organization. But sure, the real estate is in the best condition it's been in for years. Another thing: Renewing your lease. They have an automated system that asks you to renew your lease without viewing the new lease, by just clicking a button in your resident portal. In California they cannot force you to sign a new lease, but three people from this organization pressured me to sign a new lease that would not have been in my best interest. By the way, they sent me this "rent renewal" the day after I complained to their staff. Bypass the drama and go straight the regulatory agencies to avoid retaliation.

Do not move here if you value your sleep. Dog barking outside every night for a year and they do…read morenothing about it. Been hear 5 years and the place has gone completely down hill. Worst experience of my life. Only wish I moved out sooner

My wife and I moved here about a month ago. We love the location and potential of this place and…read moreboth Marsha and Debbie are super nice and quick to respond. Manny, the day porter is very nice as well. It's obvious Goldrich Kest is investing time and money into 100 Boyd (Previously Pleasant Hill Village). Here's what we like about living here: It's a nice place with modern appliances; the kitchen is huge for a 1 bedroom and has plenty of cabinet space; the overall place is well lit; our ground floor patio is nice and spacious; the new gym looks pretty legit too. As far as cons/areas of improvements go: the overall cleanliness could be more consistent and thorough in the following areas. (1) The hallway floors seem to be dirty. I don't know if they've been mopped since we have been here as I see the same stains and debris. (2) The same goes for the glass doors on the side entrances. (3) Laundry room: at least 2 washers have been out of order and this area could be cleaned daily as well (4) Garbage: Coming from SF, I get that parts of the Eastbay are a little behind on recycling and compost. I'm not sure if recycling comes to pick up daily, but the single recycling bin on our side of the building is hard to get to and seems to be always full. There are 2 compost bins that have been full for over a week, maybe even more. We were told that 100 Boyd doesn't compost yet there are 2 stinky bins overflowing on the property. (5) Parking: Not bad, but could be better once we get our spot. I don't mind walking, but yes, it would be nice to have a parking spot for ~2K/month in rent. May I suggest the following: (1) Have a day porter or anyone clean daily and thoroughly. I was told that there isn't one on Sundays and Mondays. Coming from the restaurant industry and recruiting for essential workers during the pandemic (janitors, day porters, etc.), this is money well spent and I would suggest not to cut corners on cleaning. Hence, which is why we probably had an insect issue, which has been taken care of - thank you Deb for coordinating with pest control! (2) I think we need a better solution with the garbage, especially once the construction begins with the new parking lot. Construction displaces animals/insects so you may want to get ahead of this curve before that starts. Overall - we are happy with the quality of life here. There are just a few small holes in the boat that need pluggin'!

If I could give this place 0 stars I absolutely would. I was a tenant here with my toddler for a…read morelittle over 2 years. While I was pregnant and raising a toddler, the managers here repeatedly ignored my maintenance requests about BLACK MOLD growing continuously in our apartment. Every ticket I submitted was canceled -- putting my family at serious risk. When I first moved in I waited over a year just for a parking spot. I had to park across the street or in the movie theatre parking lot where my car was broken into about 3 times ( even tho I had nothing inside my car ) which resulted in me having to pay to get my window fixed. There's NEVER a manager in the office during office hours and if they are they basically just shrug you off. Their maintained workers seem like some kids that just graduated high school and don't know AT ALL what they were doing. let's not talk about the beetles and ROACHES continuously roaming through the halls all day long. My rent was 2195$ for a 1 bed 1 bathroom apartment. NOT including utilities that change monthly. So even tho they advertise your rent to be 1 price expect to pay at least another 100-200$ on top of that! Their washers and dryers are always broken and just to be able to pay your rent online you have to pay another 65$ fee. Then, when I moved out, they charged me over $1,000 for "cleaning and repairs" -- even though I spent an entire week deep cleaning, and nothing was damaged. This is not just unethical -- it's dangerous and exploitative. DO NOT LIVE HERE. This play is a sorry excuse for a business !

This review is long overdue, and I truly hope people take the time to read it…read more My husband and I moved here in December, and to this day we still pinch ourselves because of the difference living here has made in our lives. We literally look at each other every day with big smiles and say, "We love our new home." Before this, we lived in Pleasant Hill and spent a LOT of time searching for a bigger apartment that was still within a reasonable price range. It honestly felt discouraging at times--either the management was unresponsive, rude, or the places just didn't feel right. Then we found this place... and we truly couldn't believe it. First of all, Angela, the manager, is AH-MAAAZING!! --we literally call her our angel. From the very beginning, she was so warm, helpful, and easy to work with during the tour and application process. But what really makes her stand out is how much she genuinely cares--not just about the property, but about the people who live here. That kind of management is rare. And I don't say that lightly. At our previous place, we dealt with extremely poor and neglectful management--so much so that it actually put our safety at risk. And at other properties we toured, the managers were so rude that it made us think, "Is this what it would be like dealing with you regularly?" Hard pass. Living here has been the complete opposite. If you're someone who values peace and quiet, friendly neighbors who actually say hello back, a dependable maintenance team, and a manager you can truly count on--this is your place. It's a drama-free, respectful community, and that makes all the difference. I promise you, you won't regret it. OH! Btw, the apartments do look like exactly like the photos online.

Love the property and adore the manager Angela!…read more Always so professional and friendly! Looked at alot of other places and selected this one because of the location and customer service.