What can improve?? Wait time. Why make appointments if you're just always late? Not 5 minutes late, about a half hour. That's just too long to wait for a kids cut and watching the barber give a bald guy a full cut and shape up was just annoying while we waited and waited. The owner didn't even acknowledge us while we waited or give us an estimated wait. It's totally unprofessional to make your clients. Wait such a long time so I won't be coming back to the shop because each time I went there was a long wait.
The convenience of being close by is all the reason why I came back to this place. Not for service. And then you throw out that I missed an appointment and you're supposed to charge me. Sucks you didn't, because I was fine paying for the missed appointment. And I never asked this shop not to charge me, I assumed you did. Twice in a row there was a long or wait or you didn't show, dont make this about what the customer did or did not do. It's about what you didnt provide, which is timely service. Don't be mad, be better!!
No matter what the issue is that caused the delay you didn't address me or my son that we would be late by more than a few minutes or I would never have stayed at this location. It's your duty as a business to properly inform customers if there are going to be unusual delays in service. We book appointments and expect to be on time twice in a row just shows me that this place doesn't get it right. This is my review of your service. Did you cut my son on time? No! Don't back pedal. read more