The Leo House is a great central location in NYC. Walking distance to many places and subway stations. The staff so so kind and the complimentary breakfast is great too! If your room does not include a shower don't worry the shower rooms off the hallways are great and easy to use! Your room will lock itself (at least mine did) so always bring your key when you leave. You have to drop the key to your room off at the front desk before you exit the hotel but the front desk always has someone there so they'll give you the key when you come back! It is an awesome price for what you get I will definitely be returning! read more

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Extremely disappointing and deeply concerning experience. This hotel claims to be a Christian-based organization, which makes what happened even more difficult to understand. We had a reservation for 3 young girls in a two-bed room. This was their first visit to New York City. When they arrived, the clerk attempted to deny them based on their ages, then they were ere denied access to the room because the hotel claimed that NYC fire safety regulations did not allow 3 guests to occupy the two beds in the room. One of the girls called the hotel several weeks prior to checking in to confirm the occupancy and was told 3 people was not an issue. I understand that hotels must follow fire and occupancy regulations. If that was truly the issue, then the hotel should have identified the problem when the reservation was made--not when the young girls arrived at the property. Instead, at approximately 8:00 p.m., they were turned away and left stranded in New York City with nowhere to stay. No reasonable alternative accommodation was provided, and they were left to figure out the situation themselves. They would not even allow them to remain in the hotel lobby while the girls attempted to find other accommodations. What makes this particularly disappointing is the hotel's claim of being a Christian-based organization. Regardless of the circumstances, I would expect an organization that promotes Christian values to demonstrate compassion, kindness, responsibility, and concern for the safety and well-being of 3 young girls who were suddenly left without a place to stay. Following a policy is one thing. How you treat people when enforcing that policy is another. As parents of one of the girls, we called the hotel. We were informed that a manager was on the way back in to the hotel, and to call back in 30-minutes. This was a lie. When we called back, the hotel manager was not there, but was informed we would receive a call back from the manager. As I am writing this review, we still have not received a call from the manager. If the reservation violated occupancy requirements, the hotel should have taken responsibility for its failure to catch the issue before arrival and helped these girls find a safe place to stay. Instead, they were left stranded at 8 p.m. in a city they had never visited before. This experience was frightening, unacceptable, and completely inconsistent with the level of compassion I would expect from an organization that identifies itself as Christian-based. If I could give this a negative star review, I would. Management to reconsider how situations like this are handled in the future and ensure that their policies are posted when booking the room. read more

My worst travel experience ever was staying here. The staff is rude, they charged a $100 deposit on checkin and then when we had a small emergency in the room and came down 20m after checkout time, stole the $100 deposit. For God's sake (haha), look elsewhere. I'd sleep in a cardboard box before coming here again. read more

If you book a room, under no circumstances are you allowed to change your room type even if you are looking to upgrade and spend more money at the establishment under the idea that non-refundable means UNCHANGEABLE. Slightly disappointed I would need a new reservation even when the duration is the same. read more

Be very careful booking here if your plans might change. I canceled my reservation and received verbal confirmation that my deposit would be returned. Four days, two emails, and two phone calls later, nothing has been processed and no confirmation email has been sent. Because they are failing to honor their verbal agreements, I am now working with my bank to force a chargeback. Very unprofessional staff follow-through. read more

This was one of the most unimpressive stays we've ever had in NYC. I can understand why it's non refundable because they would be refunding a lot. I have made it known to them three different times/ways about my unhappiness with my stay and received no response or correction so reviews are next unfortunately. It is not worth the price I paid at all (over $500 for three nights) We had three lightbulbs out upon arrival and The maintenance man would not go away until I let him in, he stated the hotel said they had to change the lightbulbs then and there and we MUST let him in while we were trying to rest which I found very inappropriate. I also do not understand having a TV and remote in the room but it does not work at all? Why have a non working tv and remote, it might've helped drown out all the noise? Also was told we had wifi in the room but we did not have that either. The night we checked in my daughter wanted a shower but they were both disgusting and dirty and not cleaned. The next day I took a shower and the water smelt like sewage. Sleep is definitely something you will NOT get by staying here between the loudness of outside (the provided earplugs do not work) and the loud kids staying next door getting any rest on this trip was not going to happen at all. I also asked that no one enter my room without us there and everyday the housekeeping entered even though I asked them not too. The only nice thing about staying here was the breakfast for two days, other than that I feel really taken advantage of and can see why you do not have refundable cancellations because everyone would do that. I tried because I had a better deal somewhere else and you said you would not refund so I was just stuck staying here and it was the most unpleasant stay ever. Beware when making a reservation here. read more

We have stayed at The Leo House many times over the last several years so I know the layout and the rooms. This year we had seven family members staying. I was SO disappointed in the following items: 1. The price we paid (hero price) was raided up to market price as we checked in for the two rooms for my kids. I expect that if this was an issue, they would let us know AHEAD of time and not raise rates by many hundreds of dollars with no warning, especially on a NON-refundable situation?????. 2. The shower rooms have NOT been updated or improved at all. It was missing tiles on the floors and walls, rust everywhere, caulking was applied over mold and layered thick, hair in drains, paint was chipping and water damaged the areas, it was gross. 3. The temp from radiator in every room was so hot and dry that it was uncomfortable to sleep. I called the front desk and they said to open the windows (25 degrees outdoors). We slept with the windows as wide as they would open which amplified the noises outside (earplugs were provided). 4. In the rooms there were open outlets with outlet covers on the room floors with piles of wires everywhere. Not only a safety issue but just shows that they do not care what customers think of their clutter. As usual, the front desk staff was robotic, slow and exasperated by any requests. read more

The Leo House provides bare-bones accommodations at slightly lower than market rates. Although clean, the rooms are primitive, bare floors, and damaged furniture. Worst however, is their lack of humanity despite their high Catholic profile. I was in NYC for cancer treatment at Sloan-Kettering when an MRI that morning revealed a brain metastasis, so I had to return home as some life-saving medication was delivered to my residence in Virginia. A changed diagnosis made it imperative that I begin this course of medication immediately. The Leo House management refused to cancel the charge for a room even though I informed them at 1pm of that day that I would never be able to occupy the room that night. "Whatsover you do unto the least of them, you do also unto me." read more

Just looking for a reasonably priced place for my wife to sleep from midnight to 8 AM after an international flight. My wife called when she arrived and said I can't stay here. She's from Brazil and used to roughing it, but this was too much, moldy, looking tub, industrial, looking toilet, peeling paint, nobody would help her with heavy bags, despite injured hand, just a nightmare And she couldn't sleep. Just stayed awake for the night. When I called to cancel a date to stay in this hotel three weeks down the road when I was expected to be in town next they refused to let me cancel, saying I chosen nonrefundable option and it doesn't matter that it's three weeks away and they can rent the room to somebody else they want my money too. The supervisor was incredibly snappy and rude very hard to believe this is a Catholic organization, I should've read the horrific reviews before scheduling it for my wife or myself, and we are contesting it on our credit card the future date not even this date. Believe the reviews that say one don't walk. read more

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We were off on an adventure to drop my son off at school. We wanted to stay somewhere that was reasonably priced. My friend recommended the place and we thought, why not, let's try it. it is located in the Chelsea district and upon entering it has just the right amount of security. We were greeted and given our room key. They have strict rules but nothing that was to crazy. The room is basic, a shower, a bed and a small closet with an air conditioner in the window. Clean and comfortable. We slept great and in the morning I made it down to their patio for a little yoga and prayer. If you are looking for a safe space to rest your head after a long day of NYC, this is a perfect spot! Oh---- and did I mention Catholic Charities manages The Lip House, so the monies go to a worthy organization. read more

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Nice lowkey place in a good location. Had an issue with some luggage mixup that they handled very professionally.

A wonderful old fashioned home away from home! Nothing flashy but very nostalgic. Great staff!!!! The only "problem" with Leo House is that it's so hard to get a reservation because it's so popular!!! read more

it's no 5 star luxury hotel, but it hit all the necessary boxes for me: convenient and safe location, clean and new enough amenities, good breakfast options, helpful concierge, no bugs or critters, they hold luggage before check in, air conditioning works quickly. my cons: only one working elevator, my tv didn't work, the wifi didn't work very well, i was only allowed a new towel in exchange for my dirty one, no guests in your room. this didn't bother me at all, but you need to drop your key off every time you leave then tell concierge your room number when you return - one less thing to worry about! for the cheap price and being 130 years old, it's a great stay for a low standard single traveler! read more

This is a great place to stay in Manhattan. I recommend this place to anyone looking for a convenient, comfortable, friendly, welcoming and affordable hotel. They serve a wonderful breakfast daily and have a very nice patio in back. It's close to everything and in a great neighborhood. Three blocks from Eataly. There's a mini Target across the street for essentials and a great bagel place a block away. read more

Great location, good value, small room without desk but with all other necessary amenities, the included breakfast was a nice touch (just show up early), overall clean except my bed cover had an inordinate amount of fine white dust on it. read more

awful, rude, nasty management. you need to beg to have a clean towel, you need to beg to have your rooms cleaned.in the 2 weeks i stayed there, not once was the room vacumed it just isn't worth the money. the location of the hotel is great, nothing else. read more

The location is perfect, near the subway station and many restaurants. The room is very clean and quiet, stuffs are friendly, the water is hot and strong when shower! And the breakfast is wonderful! read more

Do not book this hotel! A nightmare for us. Rude and unreasonable management! Terrible hotel. 1, no private shower in their regular rooms. 2, no food or water delivery accepted by their hotel. 3, no desk in some of their rooms. 4, WiFi is extremely slow, hard to do work. 5, no guest can visit you in your room. 6, lights flicked all the time. Bad service on top of that! Stay anywhere else. read more

Value: Superb!! Location: Excellent. Safety seemed excellent. Within walking distance of many attractions and within easy reach of subway station for others. Atmosphere: Peaceful. I had the feeling of an element of spirituality and not just about making a profit. Cleanliness: Better than hotels I've stayed at costing far more. Group shower was respectable. Environment: Good. Traffic, street noise could be masked or ignored. Privacy was no problem. Bed was comfortable. Staff: Helpful. Sometimes a bit busy but always helpful. Breakfast: One of the best I've had at any hotel in the city regardless of price. Disadvantage: Due to the hotel's popularity you may need to book well ahead of your visit. read more

This is an older property, read up on the history of this building if you're curious. I love it. Don't trip here - It's a religious guest house NOT a typical hotel or even a motel. Very simple lodging and run a certain way. The service can sometimes be stern, but I have also met the kindest, loveliest people that work here. Refunds are tricky, non existent past a certain point, so know that. Probably best not to commit unless your plans are solid. Suggest visitors read the rules prior to arrival. I have stayed here many times. Again, it's an older property, owned by the Catholics, hasn't been updated too much over the decades. It doesn't smell. It's always appeared quite clean to me, and I am a stickler for cleanliness. Amenities that one may be accustomed to may not be offered. If you know what you are signing up for, it's always fine and a unique stay. I can sometimes hear the hallway noises a bit much from the room, but I have experienced that at other very expensive NY hotels. It's a great location, it's affordable. You get a clean bed in a clean room in the middle of one of the greatest cities in the world. read more

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I was EXTREMELY disappointed that the wi-fi did not work again this time after I reported the issue TWICE last year to hotel's management team but they didn't even bother to respond!!! read more

Horrible service. We checked in, the room was so, I don't know how to explain it. There was no Air Conditioning and it was HOT in there. The bathroom window works open but the main room window would not. You could hear ever sound in your room from the hallway, elevator, hallway (shared bathroom). There was absolutely no privacy. The front desk man called our room and was very rude to me. Offered a fan. They brought up a fan covered in 5 years worth of dust. I checked with Expedia about getting a different place to stay. The front desk refused a refund for our 4 night stay, even though we were there less than 45 minutes, not even a partial refund. Take a look at the 1960s key, if that tells you how outdated this property is. read more

The Leo House - Bed & Breakfast Near Me - New York, New York

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I really enjoyed my stay at The Leo House. My room was clean/spacious and the AC worked great. The facilities are also clean and while simple very comfortable and aesthetically pleasing. The price for the room was great and it even includes a coffee/breakfast in the morning. Finally the location is great and safe, right in the heart of Manhattan with plenty of landmarks close by. I'll definitely come stay again! read more

It was simple, friendly, comfortable, and reflected a warm heart. A great location and respite. read more

The Leo House - The Leo House awning - Bed & Breakfast Near Me - New York, New York

My stay at Leo House last week was excellent in all respects but it was the "above and beyond" attention from Natalia at the front desk, that took this stay way over the top. At checkin she noted she was working to ensure rooms for a friend and me would be consistent with the specifics I had requested, And she noted that a last minute cancellation meant our friend could also stay at Leo House rather than being at different lodging she had booked because there had been no vacancy at Leo House. Natalia took the time to study the map and determine just which storage locker option was closest to the theater where we were headed given our need to store our luggage in order to be on time to catch our bus home. She emailed all the specifics that made this otherwise stressful arrangement go so smoothly. Natalia literally answered every question with warmth and attention to detail. In combination with all the other staff at Leo Houe (including those n the dining room) we felt consistent competency was combined with kindness. Can't wait to stay again. read more

The Leo House is a dual purpose Catholic hotel in the Chelsea neighborhood on the west side of NYC. It serves as a religious center and as a public hotel. If you're looking for a reasonably-priced hotel but aren't particularly Catholic (or are an out-and-out atheist), don't fret. While there is certainly a religious flair to Leo House, non-Catholics are welcome and you will feel no pressure to pretend to be a Catholic. The hotel side of their mission functions as just that - a hotel. Rooms are a bit cramped and fairly spartan but have been upgraded to include probably the most important modern amenity - wifi, which works pretty well. Bathrooms are even smaller but functional. It's an old building but the plumbing works.There are some rooms that don't include a shower and you have to use the small communal shower facility, which seemed clean and basically OK. Leo House serves a nice buffet-style breakfast, 7AM - 10AM. It reminds me a lot of what you get at Hampton Inn, except the food is a notch better. The dining room is on the second floor and is large enough to accommodate quite a few people. It's a nice breakfast option in a city (and neighborhood) that boasts a lot of options. The hotel front door is secure - you have to get buzzed in to open the interior door (and sometimes the exterior one). Room keys - actual hefty metal keys! - don't leave the hotel but are left at the front desk. Checkin is quick and friendly. My wife has stayed at The Leo House several times and I stayed four nights recently. I will probably return here for my next visit to NYC. Along with being a nice hotel, Leo House is located in a good area of the city - you can walk easily to a lot of stuff nearby. read more

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Booked an overnight stay for a renovated room and were given a run-down foul-smelling room when we arrived. When calling down to the front desk they stated there were no other rooms available. The housekeeper came up to the room and immediately recognized the odor and the only option she provided was the can of Lysol she brought with her. Called the front desk again and stated this was not acceptable and they stated we can check out and get a refund. When we did that, they stated we would have to wait until Monday to contact the Front Desk Manager. Called her on Monday and she stated she could not do anything until speaking with the Director that would not be in until Wednesday. Very unaccommodating giving us the run around. Extremely negative experience and will never return. read more

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As the reviews say, the walls are falling apart, but it doesn't matter when you sleep. I was suggessted that there are bed bugs, but that is not the case. The only complaints were that the air conditioning was not installed in time for the season when the temperature reaches 78 degrees and the internet connection was unstable. The breakfast is nice than other hotels. I have seen some not good reviews, but the problem is that all prices are too high in NYC. They are doing well. read more

What a lovely oasis in the city! My wife and I stayed two nights here, and as a member of the clergy I got a very nice discounted rate. When we were worried about arriving too late, the reception folks were very responsive. We had a "European-style" room, meaning that we used a shower down the hall from our room. Each morning we had a fabulous, hot breakfast buffet. When we were checking out we stored our luggage in their cloak room while we visited the Met uptown. And the location in Chelsea is so close to the High Line, piers on the Hudson, and wonderful cafes! We will definitely book here again when we visit NYC next time! read more

The Leo House is an absolute gem of a place. I've stayed here repeatedly over the past forty years. The staff is invariably gracious. The amenities: free, delicious breakfast; secure luggage room; fascinating international clientele; incredible Chelsea location and just a superb price--well, what more can any traveler ask? read more

The Leo House - Another view of the lovely lounge. - Bed & Breakfast Near Me - New York, New York

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Excellent value for your money. What a great location and in walking distance to many attractions. The bedroom was quiet and the bathroom with shower was very modern. The full breakfast is included in the price of the room, but note that the kitchen does take Sunday off which is a good thing to keep holy the Sabbath, per this Catholic establishment! ;-) read more

The hotel is conveniently located near subways and the High Line. My room with a twin bed was all I needed for 1 person for 1 night. The staff was very friendly and accommodating. Was able to leave my overnight bag at the hotel for the entire day. read more

Poor customer service. Called 8 times in regards to my reservation. Didn't realize both it was a religious based facility and that a guest can not be visited. When a cancellation was requested I also was told that my entire booking fee would NOT be returned. In todays times who doesn't honor refunds to show good customer service and potential guests returning under different circumstances. You never know the power one guest can possess to ensure your business takes more losses than one sale. Booker Beware and Only Book Knowing it's your last resort and YOU WILL NOT BE REFUNDED!!!! That's Their CHRISTIAN WAY. read more

Don't stay at the Leo's House Hotel. My room was same temperature as outside!!! The staff looked at the heater and told me it was fine. Next day, when I told them it was not fine, they did not care. No apologies. No offers of a refund for a night in a freezing room. No offer to move me to another room. No refund when I was forced to leave their hotel 2 nights early in order to avoid sleeping in a freezing room again. read more

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While a guest at The Leo House, I lost my purse containing all my cash, credit cards and I.d. Fortunately for me I was traveling with my daughter who covered my expenses until I got home. The staff at The Leo House were most helpful looking with me for my purse, but it was nowhere to be found. Imagine my joy when I got a call from Leo House staff saying the purse had been found and was being overnighted to me! As soon as I got it, I unfroze my credit cards and resumed normal life. The Leo House has always been my preferred place to stay in NYC, it's clean, affordable, has a great breakfast (Mon-Fri) and is in a wonderful location. And the staff are pleasant, knowledgeable and helpful. Mary Jane Sufficool, Virginis read more

I just spent 4 wonderful nights at The Leo House! I love this clean, quiet, no frills (what I describe as a) "monastic hotel." The staff are all excellent - to a person - each are kind and courteous and always very helpful. Cable TV and fast internet. A full hot breakfast (delicious eggs!) served @ 7AM M-F. Bring quarters for vending machines. For me, the amenities are all I need for a 5-day stay in a great neighborhood and amazing city: a room for sleeping, private bath and a decent breakfast. Great value for the price. read more

I would say this Leo House is an excellent value for a certain type of traveler. If you want a large fancy room with room service and a pool, this is not the place for you. If you're looking for a clean, safe place to stay and enjoy old things with a bit of character you'll love it. I never really spend much time in my hotel rooms when visiting New York anyhow. It's close to he high line, C and E subway line, and a reasonable walk from Penn station. My room was clean, very small, and perfect for me. Everything is old and perhaps a bit worn, but still in good working order. Breakfast Monday morning was well prepared and would probably be a more congenial affair in non Covid-19 times. They have a luggage storage room, which is a must when traveling by train. The back garden is a nice place to enjoy some takeout diner if eating inside is not your thing in these odd times. They provide earplugs, but I didn't need to use them. The air conditioner provided white noise and the clientele didn't strike me as the loud and rowdy type. The only issues I have were: they make you leave the key at the front desk when you leave the building (slightly odd and annoying), and the lack of water pressure in the shower (a problem inherent to every hotel in Manhattan as far as I can tell.) Lastly, it's owned by an order of Catholic nuns and is definitely very Catholic. There's crucifixes everywhere, but no one is trying to push their religion on guests. You'll be warmly welcomed whatever your religious views. You should stick your head into the chapel and enjoy the beauty of the stained glass regardless. read more

Leo House is an excellent choice if you are in search of a no-frills, affordable, clean, safe place to stay. The location is great. The rooms are very simple, but there is wi-fi, TV, and in-room safe. I stayed in a single with a 1/2 bath for one night. I did not use the shared shower facilities, so I can't weigh in on them. The staff is friendly, but don't expect fawning concierge service. There is morning mass, and crucifixes in the rooms, but I didn't feel as if it was like a convent :-) read more

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I stayed here a couple of days ago. If you are a single traveler and want a no frills room in the city for a low price this place is fantastic. It's secure, quiet, they offer breakfast, and the staff is friendly. I would definitely stay here again. read more

the weirdest hotel my friend and I have ever stayed in. When we first arrived we had housekeeping done every day for about 5 days but they seemed to give up after that. It got to the point where we had an accumulation of trash from a week of no housekeeping. We had to take our several trash bags downstairs by ourselves AND when we informed the front desk they did nothing about it. No point in letting them know, they didn't ask what room we were from etc. Not a surprise that our room wasn't cleaned afterwards either. We almost ran out of toilet paper... NEVER in our lives in any hotel have we ever had to leave our room key at the front desk before heading out, giving us the impression that they don't trust not to lose the key. the breakfast is terrible. We were served the exact same thing for 2 weeks straight. It's bizarre that you have to ASK someone to serve you the food, which again made us think they didn't trust the guests enough to serve themselves. the creepy bald man at the front desk was the cherry on top. If you're a woman staying at this hotel please be wary of this man doing the night shift. Every time me and my friend went out he would be there when we came back, giving us disgusting up and down looks (how un-Catholic of him). One day we were walking through the lobby and a guest was asking him what he planned to do about the RATS in the hotel to which he pretended not to know about, saying she's "embarrassing him in front of his boss". read more