Excellent stay for 4 nights at this great find in New York. The staff were so welcoming, especially…read moreSheila on reception ( thats not the correct spelling !) she was so friendly and helpful. All the front desk staff were that way too. All the housekeeping and maintenance staff alwys had a smile and hello whenever you saw them. The only let down was the extremly rude bar tender who looked and acted like he couldnt care less about serving someone. We received the free drinks voucher and asked what it covered, instead of replying he shrugged his shoulders and said " whatever" not very helpful at all. Rooms were adequately sized for NYC but very well lit and the beds were extremley comfortable. Bathroom was stocked well and was a good size, great powerful shower which is often missing in hotels. I loved the mint and lemon flavored waters in reception, it was nice a cold and refreshing. The location was fabulous and felt very safe. Everything you needed was in a few minutes walk ( with a police station literally a few steps away!). I would highly recommend this for a city break or business hotel while in NYC, its a practical, comfortable spot for a few days.

I loved my room. Having a yoga mat and foam roller while on vacation feels necessary for me and it…read morewas so convenient to have a cork type floor rather than carpet so I could do yoga in the room. I'd seen reviews on yelp that people had booklets in their rooms with how to use the workout equipment and even how to find workout videos on the tv. I could not find any of that. Since it's Manhattan, the room is very small so there's no chair in the room which I would have liked but instead two stools. The bed was soft in a lovely way and I found it luxurious. The little touches made this room feel like a respite from the exciting chaos of Manhattan. A tree printed on the drapes, blue painted ceiling felt open like the sky. The lighting was the best I've see in a hotel. The floorboards of the bed lit up, there were colored lights above the headboard which could change not only colors but also brightness. My favorite were the reading lamps next to the bed which could be set at any angle and any brightness. The location was perfect for me. Excellent bagels, coffee, pizza within steps. Penn station was almost at the doorstep. And it was close enough for a long walk to Washington square park or east village. Check in was fast but maybe too fast? I only knew there was a workout room on the 7th floor because I read that on Yelp but wasn't told at check in. I overheard that the doors lock at 9p but wasn't told that either. I was given a voucher for a free drink in the bar. However when I went to the bar the bartender was on his cell phone and didn't acknowledge me for over a minute. When he finally did , it was with that "what do you need little lady" condescending smile as if I'd done something foolish. Also, the only beers were bud or lite beers. The sink in the room was always room temperature so I could not get drinkable water. I drank it anyway but it tasted gross. There was ice water in the lobby so I started using that until one day it was empty so I filled my water bottle with what I thought was lemon water. Nope it was sugary lemonade. Again, this should have been explained at check in or have a sign. I couldn't wash the taste of sugary lemonade out of my water bottle until I got home. I came and went multiple times each of the days I was there and only once was I greeted by the front desk staff. However, when I approached them to ask for an extra blanket, they were very helpful and the blanket was in my room before I returned from buying a bagel. There were multiple long black hairs in my room and since I have very short brown hair I knew they were not mine. Additionally, although I drank coffee, the keurigs k cups were not replaced until I called the front desk. These were only light roast so I mostly opted for Gregory coffee down the street which actually tasted like coffee rather than dirty water. The shampoo did not feel sudsy. The conditioner did not feel hydrating. I'd bring my own next time and I'm normally not picky since my hair is only an inch long. All in all, this was a good hotel and I would stay here again.

This place is a spacious, quirky and friendly refuge located in the heart and soul of Greenwich…read moreVillage. We had a great time and the staff made us feel like we were visiting family (who have a very nice house!). The hotel is located near so many great cafes, restaurants, several cute local parks and bars. You're a short walk to anywhere or a cheap Uber wherever. We booked the Stonewall suite which was down 2 floors into the basement. It is HUGE!! There's 2 queen size beds, a double shower, a mini kitchenette with a microwave, fridge, there's a table and 4 chairs, a giant tv, and plenty of furniture to store your things and put your stuff on. My sister in law and nephew stayed in a different suite and they also had a spacious unit with a living room, fridge, pullout couch and a small loft upstairs with the queen bed. The staff were so wonderful and helpful. We met 3 of them over the weekend and everyone was very friendly. I had no issues with having a friend stay in my room the first night and then I asked to change the sheets the next night because I had senior aged parents join me. The staff were very nice about that request too. There's a $58 cleaning fee which I paid upon arrival. It's also adults only (no kids under 10) which I actually really like. My teenage nephew stayed there and that was fine with the house rules.

What you might sacrifice in space you more than make up for in hospitality, location, ease of…read moreaccess and overall charm. Everyone we met that manages Incentra was kind, knowledgeable, and exceptionally helpful. We stayed in the Bishop room and while any futon leaves a lot to be desired, it was still functional enough for good rest after long days, and the bed upstairs was great. The shower was fantastic, the WiFi was fast, and we were grateful to have a fridge in the room.

The location is perfect, near the subway station and many restaurants…read more The room is very clean and quiet, stuffs are friendly, the water is hot and strong when shower! And the breakfast is wonderful!

This was one of the most unimpressive stays we've ever had in NYC. I can understand why it's non…read morerefundable because they would be refunding a lot. I have made it known to them three different times/ways about my unhappiness with my stay and received no response or correction so reviews are next unfortunately. It is not worth the price I paid at all (over $500 for three nights) We had three lightbulbs out upon arrival and The maintenance man would not go away until I let him in, he stated the hotel said they had to change the lightbulbs then and there and we MUST let him in while we were trying to rest which I found very inappropriate. I also do not understand having a TV and remote in the room but it does not work at all? Why have a non working tv and remote, it might've helped drown out all the noise? Also was told we had wifi in the room but we did not have that either. The night we checked in my daughter wanted a shower but they were both disgusting and dirty and not cleaned. The next day I took a shower and the water smelt like sewage. Sleep is definitely something you will NOT get by staying here between the loudness of outside (the provided earplugs do not work) and the loud kids staying next door getting any rest on this trip was not going to happen at all. I also asked that no one enter my room without us there and everyday the housekeeping entered even though I asked them not too. The only nice thing about staying here was the breakfast for two days, other than that I feel really taken advantage of and can see why you do not have refundable cancellations because everyone would do that. I tried because I had a better deal somewhere else and you said you would not refund so I was just stuck staying here and it was the most unpleasant stay ever. Beware when making a reservation here.

I can't say enough good things about this place. When you first arrive you have to ring a doorbell…read moreto get in, personally I loved this because it made me feel extra safe. I was greeted by Rachel, she was so warm and helpful through checking in and then pointed to their wine and cheese happy hour (wonderful touch after a long day). I made my way to my room which was super adorable and clean. I would highly recommend it his hotel to anyone in the area and can honestly say I have zero bar things to say about this place.

I arrive, had to wait to be let in! Check in, go to my room & just want to relax cause its 4am!…read moreTurn TV on.. all you see is the light flick on but nothing & shows lines & etc bottom left corner! Tell the guy, writes my room # as if there's many rooms in this damn atrocity & claims will tell maintenance! Get up a few hrs later to get ready for the parade, notice there's an ironing board...NO IRON! There's a safe box....but its locked & DOESNT WORK! Relay that on my way out, come back no iron! Get back around 3pm, lady working now! I tell her about all 3 things..She tells me NONE of the safe boxes work lol says she'll get an iron for me & maintenance is around, will have him come look! At this point, im over it & said that my room needs prorated! You dont have the amenities available, you over charge taking advantage of the parade, $400 for not even a full 2 days! What if I wanted to watch the parade on TV.. I wouldn't of been able to! Didn't offer another room, there's a sign in the room about virtual front desk assistant guest.kasa.com & guess what....DOESNT WORK! I also told the lady how there's a sign at front desk saying scan QR code & when you do...Just pulls up Google search bar lol cant make this crap up! She got defensive, got her phone, scanned, then got quiet & said "It doesn't work!" NO Shyt! Says she cant do nothing.. Mgr this & that far as room being prorated! Points to the email on the SAME sign the qr code was on lol im supposed to believe the email will work! Even if thats legit, the writings on the wall that all you folks do is rip off so I see why ppl use the term SCAM in their reviews! No phone in room either.. DO NOT WASTE YOUR $$$

We stayed here for two nights in January and this inn is a great value. The rooms are basic, but…read morevery clean and the location is awesome. We arrived on a Friday night and were pleasantly greeted by the desk clerk and given the kets to our room. Our room was larger than expected and although there is no elevator at the Chelsea Pines Inn, it was an easy walk up to the third floor. Our bed was very comfortable, with extra pillos and warm blankets. Loved how each room is decorated and named after a theatre star. Downstairs there is a kitchen stocked with a refrigerator, cups, bowls, plates, and cutlery. There is free coffee and hot chocolate 24 hours a day, and there are cafe tables where you can sit and enjoy your coffee. There is a lovely garden courtyard in the back of the inn. We enjoyed our stay here - The hotel is on the same block as a subway, is only a 5 minute walk to Chelsea Market, and there are numerous bars, cafes, and restaurants in the area. We would stay here again.

We stay here for 2 nights recently…read more Pro - the staff were friendly. When I screwed up and we had only 1 bed for 3 adults, they did have a cot we could use ($30 a night). They have a little coffee, tea area. The coffee was meh and the space was quiet early in the morning. It's a nice location. The decor was fun & cute. The room and facilities didn't seem rundown or dirty at all. Con - the room is not cleaned during the day; I felt like I was being up-charged quite a bit. That may have been my fault... I called Chelsea Pines directly, wound up talking to some agent at a booking website, thought I had booked a room with 2 beds. When we got there, I found out that we only had 1 bed in the room with 3 adults. The pictures on the booking website all show the same photo with 2 beds in the picture and you have to read the fine print to see how many beds you actually have. That could be the booking websites issue, not the hotels. The charge for an extra person in the room was $130 a person. The water pressure in the toilets is set to high ... so flushing the toilet involves getting sprayed in the face by toilet water. Close the lid before flushing. Beware of the juice in the fridge ... it was horrible and tasted like watered down power-aide. They have coffee cups for use on-site. These are not all clean, so be careful before you start pouring your drink in. Bottom-line .... I don't know that I would stay here again. For the cost I wound up paying for 3 people, I would just get a larger room with 2 beds and more space.

Dear Hotel Manager,…read more I am writing to formally address two significant issues my partner and I experienced during our recent stay in Room 2207, and to request appropriate compensation. First, our room had a persistent mold smell throughout our stay. We noticed visible mold near the window unit, and each time the air came on, it circulated a musty odor throughout the room. After two days of dealing with this, my partner began suffering from migraines triggered by the smell. I called the front desk at 11:30 AM to report the issue, but we never received an adequate resolution. Second, all three elevators were out of service simultaneously, leaving us stranded on the 22nd floor for approximately 25 minutes at 0400. As a result, we missed our scheduled Uber. To make matters worse, I called the front desk six times regarding the elevator situation and received no answer. Because of this, my partner -- who is dealing with an ankle injury -- was forced to walk down from the 22nd floor on her own to speak with someone in person. This was completely unacceptable given her condition. These were not minor inconveniences. They caused real discomfort, health impacts, and financial loss. I would appreciate a prompt response regarding what compensation your property is prepared to offer for our experience. There were no complimentary toiletries, mini fridge, or working outlets. Thank you for your time and attention to this matter. Sincerely, Julissa Gearing Reservation Details: Fairfield Inn & Suites New York Midtown Manhattan/Penn Station 325 WEST 33RD ST New York, NY, 10001 United States Room: 2207 | Room Type: RM2DA009 Arrival: June 4, 2026 | Departure: June 7, 2026 Guests: 2 Adults Marriott Gold Elite member

Located next to Penn Station and Madison Square Garden and convenient to see many other midtown…read moreattractions....especially for the holiday season. We stayed on the 18th floor (of 23) and views were great. The king room we had was pretty small and didn't even have a mini-fridge. For what they charge for a room, it just wasn't a great value for what you get. Our room didn't even have hand or bar soap and we had to get some from a maid's cart we found in the hall later that night. Parking is in an underground garage next door and costs $55/day. Even if you're a few minutes over 24hrs, you get charged for another day. There is a rooftop bar open when the weather is nice and that was convenient too, but again, high prices make it a questionable value.

Love the service and the speak easy bar!! Armadu from Iowa is a talented bartender-amazing well…read morecrafted drinks!

Their lobby bar is excellent! It's small but cozy…read more The bartender was brusque but talented. He made an outstanding espresso martini. There is even an espresso machine at the bar.

What a beautiful hotel. The staff is amazing and accommodating. They will fulfill your every…read morerequest very cheerfully. The rooms are nice. Small but well appointed. I would recommend this hotel. Value and cleanliness. Samantha runs the front desk beautifully with a lovely smile. Also, a great restaurant with delicious lattes and fine breakfast choices. They were booked solid for lunch with a 40 minute wait which tells you how popular they are in the neighborhood. I will definitely be back. The location is perfect for getting uptown downtown and Midtown if you don't want to stay in the Village.

Stayed here for a few nights and have mixed reviews…read more Pros: - Good location - can walk to Chelsea, west side highway, etc. - Good amount of food options nearby (restaurants, grocery stores, and fast food) - Subway options nearby - All of the staff members were nice - Elevator and stair access throughout - Nice lobby with live jazz music and plenty of seating Cons: - The whole hotel has a very musky / damp smell to it (lobby, elevators, and rooms) - My room smelled very wet - No gym (but you can get a pass from the front desk to a Planet Fitness close by)