Excellent stay for 4 nights at this great find in New York. The staff were so welcoming, especially…read moreSheila on reception ( thats not the correct spelling !) she was so friendly and helpful. All the front desk staff were that way too. All the housekeeping and maintenance staff alwys had a smile and hello whenever you saw them. The only let down was the extremly rude bar tender who looked and acted like he couldnt care less about serving someone. We received the free drinks voucher and asked what it covered, instead of replying he shrugged his shoulders and said " whatever" not very helpful at all. Rooms were adequately sized for NYC but very well lit and the beds were extremley comfortable. Bathroom was stocked well and was a good size, great powerful shower which is often missing in hotels. I loved the mint and lemon flavored waters in reception, it was nice a cold and refreshing. The location was fabulous and felt very safe. Everything you needed was in a few minutes walk ( with a police station literally a few steps away!). I would highly recommend this for a city break or business hotel while in NYC, its a practical, comfortable spot for a few days.

I loved my room. Having a yoga mat and foam roller while on vacation feels necessary for me and it…read morewas so convenient to have a cork type floor rather than carpet so I could do yoga in the room. I'd seen reviews on yelp that people had booklets in their rooms with how to use the workout equipment and even how to find workout videos on the tv. I could not find any of that. Since it's Manhattan, the room is very small so there's no chair in the room which I would have liked but instead two stools. The bed was soft in a lovely way and I found it luxurious. The little touches made this room feel like a respite from the exciting chaos of Manhattan. A tree printed on the drapes, blue painted ceiling felt open like the sky. The lighting was the best I've see in a hotel. The floorboards of the bed lit up, there were colored lights above the headboard which could change not only colors but also brightness. My favorite were the reading lamps next to the bed which could be set at any angle and any brightness. The location was perfect for me. Excellent bagels, coffee, pizza within steps. Penn station was almost at the doorstep. And it was close enough for a long walk to Washington square park or east village. Check in was fast but maybe too fast? I only knew there was a workout room on the 7th floor because I read that on Yelp but wasn't told at check in. I overheard that the doors lock at 9p but wasn't told that either. I was given a voucher for a free drink in the bar. However when I went to the bar the bartender was on his cell phone and didn't acknowledge me for over a minute. When he finally did , it was with that "what do you need little lady" condescending smile as if I'd done something foolish. Also, the only beers were bud or lite beers. The sink in the room was always room temperature so I could not get drinkable water. I drank it anyway but it tasted gross. There was ice water in the lobby so I started using that until one day it was empty so I filled my water bottle with what I thought was lemon water. Nope it was sugary lemonade. Again, this should have been explained at check in or have a sign. I couldn't wash the taste of sugary lemonade out of my water bottle until I got home. I came and went multiple times each of the days I was there and only once was I greeted by the front desk staff. However, when I approached them to ask for an extra blanket, they were very helpful and the blanket was in my room before I returned from buying a bagel. There were multiple long black hairs in my room and since I have very short brown hair I knew they were not mine. Additionally, although I drank coffee, the keurigs k cups were not replaced until I called the front desk. These were only light roast so I mostly opted for Gregory coffee down the street which actually tasted like coffee rather than dirty water. The shampoo did not feel sudsy. The conditioner did not feel hydrating. I'd bring my own next time and I'm normally not picky since my hair is only an inch long. All in all, this was a good hotel and I would stay here again.

This place is a spacious, quirky and friendly refuge located in the heart and soul of Greenwich…read moreVillage. We had a great time and the staff made us feel like we were visiting family (who have a very nice house!). The hotel is located near so many great cafes, restaurants, several cute local parks and bars. You're a short walk to anywhere or a cheap Uber wherever. We booked the Stonewall suite which was down 2 floors into the basement. It is HUGE!! There's 2 queen size beds, a double shower, a mini kitchenette with a microwave, fridge, there's a table and 4 chairs, a giant tv, and plenty of furniture to store your things and put your stuff on. My sister in law and nephew stayed in a different suite and they also had a spacious unit with a living room, fridge, pullout couch and a small loft upstairs with the queen bed. The staff were so wonderful and helpful. We met 3 of them over the weekend and everyone was very friendly. I had no issues with having a friend stay in my room the first night and then I asked to change the sheets the next night because I had senior aged parents join me. The staff were very nice about that request too. There's a $58 cleaning fee which I paid upon arrival. It's also adults only (no kids under 10) which I actually really like. My teenage nephew stayed there and that was fine with the house rules.

What you might sacrifice in space you more than make up for in hospitality, location, ease of…read moreaccess and overall charm. Everyone we met that manages Incentra was kind, knowledgeable, and exceptionally helpful. We stayed in the Bishop room and while any futon leaves a lot to be desired, it was still functional enough for good rest after long days, and the bed upstairs was great. The shower was fantastic, the WiFi was fast, and we were grateful to have a fridge in the room.

The Leo House is a great central location in NYC. Walking distance to many places and subway…read morestations. The staff so so kind and the complimentary breakfast is great too! If your room does not include a shower don't worry the shower rooms off the hallways are great and easy to use! Your room will lock itself (at least mine did) so always bring your key when you leave. You have to drop the key to your room off at the front desk before you exit the hotel but the front desk always has someone there so they'll give you the key when you come back! It is an awesome price for what you get I will definitely be returning!

Extremely disappointing and deeply concerning experience…read more This hotel claims to be a Christian-based organization, which makes what happened even more difficult to understand. We had a reservation for 3 young girls in a two-bed room. This was their first visit to New York City. When they arrived, the clerk attempted to deny them based on their ages, then they were ere denied access to the room because the hotel claimed that NYC fire safety regulations did not allow 3 guests to occupy the two beds in the room. One of the girls called the hotel several weeks prior to checking in to confirm the occupancy and was told 3 people was not an issue. I understand that hotels must follow fire and occupancy regulations. If that was truly the issue, then the hotel should have identified the problem when the reservation was made--not when the young girls arrived at the property. Instead, at approximately 8:00 p.m., they were turned away and left stranded in New York City with nowhere to stay. No reasonable alternative accommodation was provided, and they were left to figure out the situation themselves. They would not even allow them to remain in the hotel lobby while the girls attempted to find other accommodations. What makes this particularly disappointing is the hotel's claim of being a Christian-based organization. Regardless of the circumstances, I would expect an organization that promotes Christian values to demonstrate compassion, kindness, responsibility, and concern for the safety and well-being of 3 young girls who were suddenly left without a place to stay. Following a policy is one thing. How you treat people when enforcing that policy is another. As parents of one of the girls, we called the hotel. We were informed that a manager was on the way back in to the hotel, and to call back in 30-minutes. This was a lie. When we called back, the hotel manager was not there, but was informed we would receive a call back from the manager. As I am writing this review, we still have not received a call from the manager. If the reservation violated occupancy requirements, the hotel should have taken responsibility for its failure to catch the issue before arrival and helped these girls find a safe place to stay. Instead, they were left stranded at 8 p.m. in a city they had never visited before. This experience was frightening, unacceptable, and completely inconsistent with the level of compassion I would expect from an organization that identifies itself as Christian-based. If I could give this a negative star review, I would. Management to reconsider how situations like this are handled in the future and ensure that their policies are posted when booking the room.

Excellent location ! Less than 10 minutes walking distance to Times Square. Quiet street.read more

I arrive, had to wait to be let in! Check in, go to my room & just want to relax cause its 4am!…read moreTurn TV on.. all you see is the light flick on but nothing & shows lines & etc bottom left corner! Tell the guy, writes my room # as if there's many rooms in this damn atrocity & claims will tell maintenance! Get up a few hrs later to get ready for the parade, notice there's an ironing board...NO IRON! There's a safe box....but its locked & DOESNT WORK! Relay that on my way out, come back no iron! Get back around 3pm, lady working now! I tell her about all 3 things..She tells me NONE of the safe boxes work lol says she'll get an iron for me & maintenance is around, will have him come look! At this point, im over it & said that my room needs prorated! You dont have the amenities available, you over charge taking advantage of the parade, $400 for not even a full 2 days! What if I wanted to watch the parade on TV.. I wouldn't of been able to! Didn't offer another room, there's a sign in the room about virtual front desk assistant guest.kasa.com & guess what....DOESNT WORK! I also told the lady how there's a sign at front desk saying scan QR code & when you do...Just pulls up Google search bar lol cant make this crap up! She got defensive, got her phone, scanned, then got quiet & said "It doesn't work!" NO Shyt! Says she cant do nothing.. Mgr this & that far as room being prorated! Points to the email on the SAME sign the qr code was on lol im supposed to believe the email will work! Even if thats legit, the writings on the wall that all you folks do is rip off so I see why ppl use the term SCAM in their reviews! No phone in room either.. DO NOT WASTE YOUR $$$

We stayed here for two nights in January and this inn is a great value. The rooms are basic, but…read morevery clean and the location is awesome. We arrived on a Friday night and were pleasantly greeted by the desk clerk and given the kets to our room. Our room was larger than expected and although there is no elevator at the Chelsea Pines Inn, it was an easy walk up to the third floor. Our bed was very comfortable, with extra pillos and warm blankets. Loved how each room is decorated and named after a theatre star. Downstairs there is a kitchen stocked with a refrigerator, cups, bowls, plates, and cutlery. There is free coffee and hot chocolate 24 hours a day, and there are cafe tables where you can sit and enjoy your coffee. There is a lovely garden courtyard in the back of the inn. We enjoyed our stay here - The hotel is on the same block as a subway, is only a 5 minute walk to Chelsea Market, and there are numerous bars, cafes, and restaurants in the area. We would stay here again.

We stay here for 2 nights recently…read more Pro - the staff were friendly. When I screwed up and we had only 1 bed for 3 adults, they did have a cot we could use ($30 a night). They have a little coffee, tea area. The coffee was meh and the space was quiet early in the morning. It's a nice location. The decor was fun & cute. The room and facilities didn't seem rundown or dirty at all. Con - the room is not cleaned during the day; I felt like I was being up-charged quite a bit. That may have been my fault... I called Chelsea Pines directly, wound up talking to some agent at a booking website, thought I had booked a room with 2 beds. When we got there, I found out that we only had 1 bed in the room with 3 adults. The pictures on the booking website all show the same photo with 2 beds in the picture and you have to read the fine print to see how many beds you actually have. That could be the booking websites issue, not the hotels. The charge for an extra person in the room was $130 a person. The water pressure in the toilets is set to high ... so flushing the toilet involves getting sprayed in the face by toilet water. Close the lid before flushing. Beware of the juice in the fridge ... it was horrible and tasted like watered down power-aide. They have coffee cups for use on-site. These are not all clean, so be careful before you start pouring your drink in. Bottom-line .... I don't know that I would stay here again. For the cost I wound up paying for 3 people, I would just get a larger room with 2 beds and more space.

There are two good reasons to choose a hotel: location and service. The location is amazing, with…read moretrains, busses, theater and shopping a short walk away. But location means nothing without good service. The staff, from the Main Desk to the Bell Man, from Housekeeping to the Kitchen are among the most gracious and helpful I have seen. Needless to say, the rooms are comfortable and well kept. In the last 5 years I have stayed here three times, and consider it my home in Manhattan. Run,do not walk.

Dear Hotel Manager,…read more I am writing to formally address two significant issues my partner and I experienced during our recent stay in Room 2207, and to request appropriate compensation. First, our room had a persistent mold smell throughout our stay. We noticed visible mold near the window unit, and each time the air came on, it circulated a musty odor throughout the room. After two days of dealing with this, my partner began suffering from migraines triggered by the smell. I called the front desk at 11:30 AM to report the issue, but we never received an adequate resolution. Second, all three elevators were out of service simultaneously, leaving us stranded on the 22nd floor for approximately 25 minutes at 0400. As a result, we missed our scheduled Uber. To make matters worse, I called the front desk six times regarding the elevator situation and received no answer. Because of this, my partner -- who is dealing with an ankle injury -- was forced to walk down from the 22nd floor on her own to speak with someone in person. This was completely unacceptable given her condition. These were not minor inconveniences. They caused real discomfort, health impacts, and financial loss. I would appreciate a prompt response regarding what compensation your property is prepared to offer for our experience. There were no complimentary toiletries, mini fridge, or working outlets. Thank you for your time and attention to this matter. Sincerely, Julissa Gearing Reservation Details: Fairfield Inn & Suites New York Midtown Manhattan/Penn Station 325 WEST 33RD ST New York, NY, 10001 United States Room: 2207 | Room Type: RM2DA009 Arrival: June 4, 2026 | Departure: June 7, 2026 Guests: 2 Adults Marriott Gold Elite member

Their lobby bar is excellent! It's small but cozy…read more The bartender was brusque but talented. He made an outstanding espresso martini. There is even an espresso machine at the bar.

This was a great hotel that we stayed at for one night during our trip. Everyone was very polite &…read morealways asking if we needed anything. The old time New York style was pretty cool, very nicely decorated and the room was clean and spacious. The bed was so comfy! Complimentary breakfast was tasty (bacon egg & cheese sandwich). Would not hesitate to stay here again while visiting NYC.

The Walker Hotel gets very mixed reviews. I think the reason is: some parts of the stay are great…read more The staff are first rate. They are friendly, accommodating, helpful and responsive. The fan in the HVAC was incredibly loud. I spoke with the front desk the next morning and Jonathan the manager both texted and called me about it. The engineer lowered the fan speed so we could at least sleep. The location is also excellent, near Union Square, Greenwich Village, and close enough to walk to SoHo and Chinatown. The evening jazz is a nice plus and the seating area in the lobby is nice. But the rooms are small, small got Manhattan. The bed occupied more than half of the floor space and there's no place to put your luggage on the floor and still walk. The HVAC though improved after the intervention was still loud, the hallways are narrow and dark and the bathroom is really tight. Not to provide TMI, it's not possible to sit on the commode comfortably. My shoulder had no room pushed over by the sink. The bed was just ok as were the towels. For the price, there are much better options than the Walker. Here is an update: I just received my credit card bill. Two days after leaving the hotel, I was charged yet again. I called the hotel and was informed that there is a $45.90 "facility fee" charge each day we stayed at the hotel. This charge may have been hidden in some of the documentation we received, but certainly NO one told us about it when we were there. I mention this so that you understand that the price for the room is not really the price. I know what I will do with this info. Never return to the Walker.

What a beautiful hotel. The staff is amazing and accommodating. They will fulfill your every…read morerequest very cheerfully. The rooms are nice. Small but well appointed. I would recommend this hotel. Value and cleanliness. Samantha runs the front desk beautifully with a lovely smile. Also, a great restaurant with delicious lattes and fine breakfast choices. They were booked solid for lunch with a 40 minute wait which tells you how popular they are in the neighborhood. I will definitely be back. The location is perfect for getting uptown downtown and Midtown if you don't want to stay in the Village.