40th surprise party bus success thanks to Ultimate Party Bus on Jan 24 2015!…read more I recently booked a trip for 12 adults on the 22 passenger party bus and UPB had the best pricing and best customer service out of the other (8) places that I called for quotes and information in NY and NJ. Keith was very accommodating with being available to answer any questions and not rushing me off the phone (despite calling him multiple times) or making me feel like I was inconveniencing him which is something I experienced with the other vendors. He also gave me some advice while I was investigating options and said that it's best to pay for a portion of the bus on the day of the actual event so you in fact get the vehicle you contracted for. This was great advice as another company I was considering in November ended up selling their party buses in early January and they started only offering corporate front-facing seats on their buses with seat-belts which they tried to sell me instead "because they are safer". Luckily, I didn't sign a contract with them that far in advance. It does seem like the inventory of buses at some of these vendors tends to turn over quickly so that might be a concern to verify before you sign up for a specific vehicle. Anyway, despite that place offering better pricing since this was for a 40th birthday party a corporate type of bus was not the scene I was after, so luckily when I called Keith back to make my decision final of going with UPB he still had the smaller party bus with the restroom available and was able to refer me to his winter promotion which is buy 7 hours get 1 free on his website. He also explained how tip, tolls, tax are all included and the cleaning process for his vehicles which was another concern because (having learned the hard way being a guest of other party buses) some buses do not regularly clean their bus bathrooms or buses which can be gross. I had inquired about tips during my research process and Keith seems to pay his drivers in the most fair manner as he offers them a salary and they are ok with a fair tip at the end of the night. There were no hidden fees day so I appreciated all of the upfront details. Also, due to inclement weather, we might have had to cancel the event and when I called Keith in advance to discuss our options he was more then willing to accommodate us with rescheduling without penalty or loss of my deposit. We also needed a few extra hours that we wound up paying in cash. I also appreciated him being flexible, honest and for all his help! His wife (Katie) coordinated the deposit, contract and final credit card payment and worked closely with Keith to confirm the details of our arrangements. She also provided the driver with the detailed hour by hour plan of stops during our trip so he knew the timing of my plans in advance and could keep us on track with the nights activities or let me know when we were off schedule. I highly recommend Keith & Katie from UPB for any of your party bus needs. So here are the cons which were minor inconveniences: 1) the party bus was smaller then expected; luckily our group was only 10/12 people because we had several guests that were on the larger side (Plus puffy winter coats added to size constraints) and I do not believe that any more then 12 would have fit comfortably. Keith did warn me that the number was based on "average" sized people and that for larger guest you should count them as an extra body. I took this into consideration but since we had half the recommended number I didn't give it too much thought however after getting in the bus I was really surprised how we truly filled the space. You might want to do a site inspection (which Keith is more than willing to accommodate) if you are using this for an adult-only event. I could see 20 prom kids squeezing in but not more then 12 large adults (comfortably) in our case. (2) I learned a few minutes before the actual "40th surprise" portion of the event that you were not allowed to spray silly string on the bus or you'd be forced to pay an excessive cleaning fee so that was disappointing (and my bad and I should have clarified in advance.) 3) while we were at the restaurant someone left something on the bus and when they went to check the bus, the bus driver had stepped away and locked the vehicle so it took a few minutes to track him down. Our bus driver was awesome regardless of this fact since he had given me his cell phone # to contact him and since he had to graciously deal with drunken antics and craziness without complaint or annoyance. Again, these were minor in the grand scheme of things so I still highly recommend them but I wanted to provide you with all the information. Beware of companies that don't include the tolls and say their tips are included but really aren't! These drivers need to make a fair living too. Overall Ultimate Party Bus is family owned and operated and I highly support businesses that operate according to their ethics

The absolute worst experience I have ever had. The bus was to pick us up at 10 and he was on time,…read morethe driver seemed cool and we like him. We are about 30 min away from the city normal drive, so by bus we figured an hour tops. We left around 1015 and somehow did not make it to our destination until 130am... The driver went to the complete opposite side of the city near Coney Island and then brought us to another wrong place again!! By the time we got to the club/event we were planning on we decided to not go in because we had 30 min until we had to get back on the bus. So we paid all this money to get to a slice of pizza and get back on the bus... But wait it gets worse... After arriving back to the bus (around 15-18 of us), the driver states his TV is broken and a piece of plastic is broken that holds cups and he is demanding we pay $1500. Keep in mind this piece of plastic looks like it has been glued on 10 times before as it breaks often and they are probably scamming hundreds of dollars for this from others. We also flipped a switch on the control board and magically the TV worked fine (sounds like another scam). After talking on the phone to the owner and coming to an agreement of $300 in damages, we got on the bus and would head back to where we got picked up. Upon arriving at our destination their is about 7 cops along with the owner on the company waiting for us. They called the cops on us for the damage after we agreed to pay $300 and the cops told us that the driver said we threatened him?!?! News to us as none of this happened!!! This is some lies they told the police to aid them in their phony investigation. The cops agreed that the damage was not worth even $100 but we settled on $300 prior. The owner is a liar and a thief. Steer clear of this company. WORST EXPERIENCE OF MY LIFE!

I just had my first experience with King Coach (taking a group of people to Belmont racetrack) and…read moreI've already booked TWO more trips with them this summer. April is as professional and honest as it gets, an absolute pleasure to work with. The rates are more than competitive, and our driver, Ricky, was fantastic in every sense. Most of all, the buses are clean, comfortable, and better than advertised. Seriously, if you want to book with a company that takes pride in their work, cares about their customers, and takes the stress off of you... Use King Coach. A+

We used King Coach for transporting our wedding guests back and April was amazing to work with!…read more The bus arrived on time and our guests appreciated the convenience of the transport.

My review is for their booking process. I recently reserved a vehicle to pick me up from the Newark…read moreAirport, and I must say I am very happy. Kevin took my call and answered all of my questions. At first I was a bit perplexed with all the additional fees companies tend to charge, but Kevin explained himself very well and I feel confident about booking with them. I will return once I get to ride their vehicle, and let y'all know how that experience went. -Californiagirl

Just used them for my daughter's sweet 16, all I can say is they were excellent. Gary was great on…read morethe phone booking the reservation. We had Jason as the driver for the night he was awesome so nice to work with. Thanks so much for making it a great night !!

They were very helpful, reasonably priced and professional in ordering the bus for a 1 way after…read morewedding transport for our guests after our wedding at the Prospect Park Boathouse... BUT the bus driver got lost & ended up at another parking area so was a bit late picking up our guests. It all ended up alright and everyone enjoyed the music on the bus and got to the hotel & after party location just a little bit later than planned.

I used Ariel's Transportation for a ride to Newark from Westchester County. The owner called me…read moreupon booking my reservation to consult on the best time to leave - he was super helpful. My driver arrived a few minutes early, was so nice & we arrived with time to spare. I'll use them again when I'm in the area.

Was super happy with the car service on our wedding day. Driver was fantastic and very flexible…read more Drove us to many locations and was very accommodating. Will Ariels Luxury Transportation again and will certainly recommend it!

Great service all around. My family booked a trip with this company around manhattan and we were…read moreshown a great time. Bus was clean, arrived on time, and our driver was professional as can be. Thank you Sunshine Coachways!!!

We rented a charter bus from this company bus was on time and clean. Driver was very knowledgeable…read moreof the Washington DC and gave us a smooth ride throughout . We definitely recommend this company and use them again. The trip was a success for everyone

Big Ben provided us with a wonderful service in our hour of need. We are a small school and we…read moreneeded their services with short notice. They came through with fabulous service. THANKS A MILLION! I would recommend them hands down.

Big Ben Transportation is an excellent charter bus company. Best prices in town, great customer…read moreservice (Ben), and we couldn't ask for better driver, Jose! Thank you Big Ben for making our transportation easy, safe, and seamless. I highly recommend and will be using your service again! Clemy

This Bus Company is a horrible business. Attempted to leave our over 40 kids stranded. I will be…read moresharing this report to the Better Business Beauru as well. Read below, a lot but details explain their failure and bad business practices. On Tuesday May 23rd, 2023, Best Trails and Travels located on 5 Sigourney Street Brooklyn NY 11231 sent a charter confirmation to the Southern Queens Park Association [SQPA] for a 56 Passenger Coach Bus for date of service starting 5/25/2023 at 6:15am and ending 5/25/23: drop off time at 4:00pm. Driver Shabazz was noted as the bus operator of the passenger coach that day. Sales Representative Nadia booked Charter #91638 with Dispatch #185149. As it is procedure, SQPA inform Best Trails we are a 501©(3), and that payments can only be made through check or ACH Payment. Best Trail and Travel notified us that they would only be taking certified checks and that ACH Payment would be the best option for them. The fiscal department at SQPA was then notified to process the payment. Once the payment was processed, Best Trails and Travel was then notified by director of community schools Herman Turner. Best Trails and Travels then verbally confirmed that they will be there on Thursday Morning for the students, for pick up, and the final drop off at I.S 008 108-35 167th Street Jamaica NY 11433. On Thursday May 25th 2023, at approximately 6:15am, our students were picked up from: I.S 008 108-35 167th Street Jamaica NY 11433. They were dropped off to: Honors Haven located at 1195 Arrowhead Road NY 12428. At approximately 11:30am, we SQPA was notified that Best Trails and Travels would no longer be taking our children back to the final drop off location due to lack of payment. The Fiscal Department at SQPA was then notified about the situation. The fiscal department then sent proof of ACH Payment for the Charter Company. Best Trails and Travels then transferred us to yet another sales representative named Pru, that also stated they will not be bringing the children back on the charter with the Driver Shabazz. Operations Manager Robert Shields, who was notified of the situation confirmed that our students will be stranded and that their driver was leaving them at Honor Haven. Showing no interest in the wellness and safety of the students, Mr. Shields demanded that we pay using a credit or debit card most promptly. Shields' repeatedly stating that our children would be left indefinitely, mentioned that the SQPA was in contract and that we should have had the payment sent over at an earlier date. Shields then demanded once more that we make a payment by credit or debit card immediately with threatening tones. When asked why the bus was sent over if the verbal agreement was not enough, Shield's stated "My driver is coming back." Shields then hung up the phone and all available staff then started to assist in finding other bus companies that can assist us because our students were now being left stranded over two hours away from home with no direct form of transportation. At approximately 2pm, we received another call from a female Representative from Best Trails and Travels that they can confirm that the payment was made to the right account and that they were no longer going to leave our children stranded. They apologized for the behavior of Mr. Robert Shields and our children were able to come home.

Bus 1908 on the LIe almost just ran me and my family off the road and is driving in the far left…read morelane tail gating ,changing lanes without signals , flashing his lights at us, swerving in and out of lanes , and also gave me the finger !!! I was not even on this bus and I feared for the safety of the passengers !! With so many bus accidents you need to screen your drivers carefully!!