I have to say I am very impressed with this service. QUick response to the messages. quick response…read moreto the. messages confirmin g as we got closer to the date of the event. Arrived early. driver. was polite and cheerful. Had water for us. On the return trip he parked very nearby and came out to find us I WOULD HIGHLY RECOMMEND

From the owner: Professional limousine and town car drivers, in business of transportation since 2004. Providing…read moretown car services and long distance trips. Reliable professional and ontime.

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

I have been an Empire client for more than 20 years, and I have consistently found their service to…read morebe of the highest quality. One issue I've had recently is the following: I always request a curbside pickup at the airport, which means the driver does not need to park, and thus I should not be charged for parking. Apparently, agents are not permitted to delete the parking charge at the time of booking. This then requires me to call Empire after the trip, and ask them to remove the charge. Further, I must then monitor my credit card bill to ensure that this has been done. This is burdensome and time-consuming, and I wish there were some way to lessen the burden on the client to ensure proper billing. On the positive side, I would like to commend two agents who were extremely polite, courteous, and thoroughly professional, and who resolved a recent incorrect "wait time" charge. I first contacted Samantha, whose records showed the driver who picked me up at the airport waited 45 minutes between the time I deplaned and the time I reached the car, which was not the case. Samantha said she would investigate and that Empire would get back to me. The very next day I received a call from Brianna in Customer Care, who indicated that the wait charge was an error on Empire's part, and that I would receive a credit. When I raised the issue of incorrect parking charges, she said she would review all of my 2025 trips to ensure that I was not charged for parking. Excellent follow-through, excellent service.

I had a ton of work travel this summer, and ended up getting several rides in a few different…read morecities with EmpireCLS. I guess corporate headquarters is in Secaucus, NJ, but the company has drivers all over the world. The Yelp reviews suggest both a concerning work culture and poor service for paying customers. I can only speak to my experience, though, which is that of a middle-aged mom getting comfortable rides in luxury cars, all arranged and paid for by other parties. Whatever aggravations may have arisen were not mine to endure. I had several drivers running me to and from LAX and JFK, as well as on the ground in New York, and from Los Angeles to San Diego and back. They were unfailingly polite and professional, and the one driver I ended up talking to for a long stretch--a mostly retired grandfather--was super personable with a fascinating life story. I would encourage EmpireCLS to pay these drivers what they deserve. They're definitely bringing more to the table than the average Uber driver, and Uber drivers don't have to spend all day in formal attire. The cars were all sparkling clean luxury cars with plentiful leg room. Like I would never personally buy a Cadillac Escalade, but it's the car I'd want if I were always sitting in the back seat. The little water bottles and charging cables were nice too. My one gripe is that the pick-up times were aggressively early, and I had to be vigilant about changing them if I didn't want to sit around at the airport for two hours. The company was willing to adjust as long as I took responsibility if I missed a flight, which, fair enough, it's not like I've never done that before. It seemed like the drivers were always at least 15 early no matter what time the scheduled pick-up, and I felt bad leaving them to idle while I wrapped up my packing. They never complained, though, and it seemed like this was just part of their service. I got kind of used to the car service life, and it was a bit of a rough reentry the first time I landed at LAX and had to LAX-it instead of meeting a friendly driver at baggage claim. I'm not planning to make the upgrade for personal travel, but I'll be glad any time I get to ride with EmpireCLS.

Beatrice was awesome. Got us out of MetLife after. Huge show and to south Brooklyn in under an…read morehour! Can't ask for more. Price was competitive with the other quotes I received as well.

They provided a decent pricing for Jersey to JFK but I found better options with their competitors.read more

Outstanding experience with NYC Executive Limo. Our driver Sohna was professional, very…read moreknowledgeable, friendly, well dressed and most importantly kept in constant communication with us as our flight was delayed. Highly recommend this first class experience and looking forward to our return to the airport with Sohna.

I ordered a sprinter van for a large group. The van was clean with plush leather seats. Our driver…read morewas communicative and arrived ahead of schedule. We made several stops throughout the day. The driver did his best to park in convenient, close by locations so we didn't have to walk far in the cold. My mom recently had knee surgery and he helped her up and down the stairs of the van. Overall, service was seamless.

It's been awhile, but the service is still great. Our drivers were professional and on time. They…read morewill check your flight times to make sure they are aware of early arrivals or delays - we got back to NJ 20 minutes early, and our driver was at the airport waiting. It lowers my stress level when traveling. I highly recommend this place.

Reliable great car service They are Korean and we are…read moreAmerican, they always send someone who can speak English.

Great experience with On Time. This trip I had several last minute changes to my itinerary,…read moreincluding one that required a 4:30am pickup with a late night airline cancellation the night before. All was handled professionally with the phone always answered, no matter the time. I look forward to continuing using this service. Thank you Ashraf.

I've used this car service for airport pickups in the past with no issues. However, most recently,…read moreI had a very unprofessional experience. After being picked up Newark Airport and driven home, a few hours later I received an email from the company saying they were charging my partner and me a $15 fee, when we asked why they said it was because our baggage was "large" and "heavy." There is nothing on their website that states an extra fee may apply, and no definition of what large or heavy mean. We each had one suitcase, normal size for checked baggage. In fact, we used their car service in the past with the same luggage and there were no issues or extra fees. When we had checked in before our flight both suitcases weighed about 40 lbs, well below the weight limit for checked luggage. Due to the lack of customer service and surprise fees based on no legitimate evidence, we won't be using this car service again.

They sent the quote quickly and provided an excellent service. Jinder por driver patiently waited…read morefor us to exit the airport terminal and was juste in time. I recommend their service and will use them again.

We have now used this service multiple times and they have been consistently excellent. The cars…read moreare great and clean and the drivers are friendly and drive safely through NY traffic. Highly recommend

My family and I had a great experience with this company during our visit to Manhattan. They are…read moreprofessional, courteous, friendly, and reliable. I am beyond grateful and content with their service. UBC made our vacation memorable!!! Jose, thank you so much for always answering my calls and for your prompt response to my text messages. Their prices are fair for both parties. The vehicles are extremely clean. I highly recommend this company. Thank you so much to the whole team

I had a wonderful experience from start to finish. My driver was Ricardo. He met me in the…read moreterminal by baggage claim and escorted me to his SUV. He was punctual, courteous and friendly. He had water waiting for me and we had a lovely conversation about NY and Miami. The ride was comfortable and I felt I was in very good hands. So much so that I requested Ricardo to pick me up for the return trip to LGA. I highly recommend this service. Ask for Ricardo.

even while the owner was away on vscation, she help me get to Philly when my Newark flight was…read morecancelled! she was so helpful and went above to make sure my family can get to our vacation. it may have been 2 years but I never forgot the service she gave my family!!

Drivers were AWESOME! Cars top notch. However ordered a…read morecar for 6 for airport run EWR to Portland Oregon. Wouldn't you think the owner would realize 6 people, airport, luggage??? Well we could not fit 6 people and luggage. Had to call an Uber as well. No apology. Said she had to speak to driver who was on vacation. I had a receipt! Next, return ride home. LAX to EWR. Sent owner screenshot of my flight. It was an 8:30 PM flight. Landed at 5 AM next morning. Driver was there to pick me up same day of flight. She had the nerve to say it was MY fault and I was going to have to pay for another trip ad well as charging more because it was July 4. ARE YOU KIDDING? Finally got her to send someone the correct day and I was not charged. Customer Service is non existent. Would NOT recommend! I had to listen to her complain how busy she was, stressful job, etc. And as a customer I should care about this why??? Sorry Pratrize, I gave you ample time AND suggestions to make this right. You failed! Following is email I received from her while still in California. Hi Barbara Based upon the screenshot you sent me above, it states your flight lands at 459AM today July 3rd My Chauffeur was on the road since 4am and remained at airport until 5:10am In order to be picked up tomorrow, that would be considered another trip in addition to it being a holiday rate That would be