Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

Sold my hubby a soft cast for arm pain. That's fine. Charged us 35.00 in office fine. Got a bill…read morefrom a different medical group for the same 35.00. Say what? They couldn't help. Called the third party and they marked zero balance. I think they might be bought out by Northeast Ga Physicians group.

The worst. Came here for a rapid Covid test. Showed up at 12:30, and they said they couldn't see…read moreme until 3:10. I left, had lunch, came back at 3:10 on the nose. At 4:15 they said there was one person in front of me. Waited a total 2 and a half hours. Finally got called in at 5:40. Had my whole family waiting in the car. Just tell me to come at 5:30 pm. I could have been working. This kind of wait with an appointment is absurd. What a waste of time. I hate this place.

Came in for a COVID test and 2 1/2 hours later still waiting on the doctor to release me. This is…read morethe most on organized urgent care place I've ever been and I suggest never to come. You better off going to an emergency room.

Please read if you have abdominal pain…read more I had sharp pain in my left rib. They say to visit urgent care before trying the ER. I should have just gone straight to the ER. Urgent care cannot diagnose things beyond flu, covid, and other basic illnesses. They told me they couldn't do anything for me and to just go to the ER. They charge $30 upfront. After the appt, they sent another bill for $156. My low rating is to due to being charged $200 for a useless appt. Like most of US healthcare, they are a business.

I absolutely love this urgent care. I feel like I found a hidden gem. All of the staff and…read moreproviders are so kind, thorough, and very efficient!

I absolutely love this office...I had a great first impression and it's only gotten better!…read more I completely adore Lisa Diglio, who is the PA I see...she's personable, warm, and genuine. One of those people you are immediately at ease with. She always makes me feel like I'm in good hands! She's very thorough when it comes to getting a full picture of my health, and seems to have a lot of knowledge about current research. She's not just there to write a script and send you on your merry way...she actually listens to you and even picks up on things you don't think to mention. Front desk staff and nurses are also very sweet and welcoming! Even the phlebotomist is wonderful, I have to get blood taken frequently and have difficult veins to find so I have some horror stories...but she always finds my veins on the first stick. The wait times are excellent, I arrived early for a morning physical and they took me almost right away, about 15 minutes before my appointment, then I was in and out in an hour (which I appreciated as I had to get to work). I've tried several doctor's offices in Alpharetta and am relieved that I've finally found one I both like and trust. Can't say enough good things. Highly recommended!

0 stars. I waited 40 min before they even acknowledged me In the waiting room. I just wanted to…read morecheck my hormones. I told my PA that I don't want to take any meds if I don't have to and she immediately offered me sleep meds and a glp1. I could have done hers.com. Wish I did. Also this visit was $480. WHAT?

My husband and I both are new patients to the North Atlanta Primary Care/Southeast Medical Group…read more We had complete physical exams today with Dr. Tharani Sundararajan. We found Dr. Sundararajan to be thorough, highly knowledgeable and very caring. She took the time to talk and listen to us. She asked all the right questions and ordered the appropriate blood work and follow-up care. She was genuinely caring and explained everything clearly and made us feel well-cared for. The clinic was also well run despite a lot of patients. We were seen within about half an hour and every staff member was very nice, friendly and professional, from the check in to the medical assistant and phlebotomist. We are really happy to be part of this practice.

I had one of the worst experiences with this family practice. I woke up with a fever, body aches,…read moreand feeling absolutely miserable, so I called to ask about walk-ins. They told me they take walk-ins from 7:30-8:30 AM. I rushed to get ready, dragged myself out of bed despite feeling awful, and drove there. I arrived at 8:03 AM--only to be told that the walk-ins were "full" and they weren't accepting any more. Instead, they offered me an appointment in the afternoon. What is the point of advertising walk-in hours if you're going to cut them off after just a handful of patients? Walk-in should mean you can walk in and be seen during that posted time frame--especially if you arrive 30 minutes before the cutoff. Otherwise, don't call it walk-in. If you're poorly staffed or can't handle it, then shorten the walk-in hours or don't offer them at all. It is rude and unacceptable to make sick people drive there only to turn them away at the door. People go to walk-in because they need to be seen quickly and can't wait. Driving there sick, with a fever, only to be refused was frustrating, disorganized, and frankly the final straw. This isn't the first bad experience I've had here, but it keeps getting worse. The office is unorganized and inconsistent. If you're actually sick and hoping to be seen quickly, don't waste your time with this practice.

Very poor service and extremely expensive. They kept insisting on additional tests that were not…read morenecessary at the time of the visit. Felt like they were trying to upsell rather than provide genuine care. I would not recommend this place and will never visit again.

I had a really bad experience with this practice. My provider was not well trained his…read morecommunication skills were very poor. Mr Syed Nayer is only an FNP who received his degree from an online university. His clinical competence was suspect. He showed up over 1/2 hour late to the appoinment and acutally hung up on me during a telehealth visit. In my opinion, they did not follow the kind of standard clinical practices I would expect. I would not recommend them and would suggest looking somewhere else for care.

I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

The worse service ever, do not go to this "urgent care"...they have no sense of URGENCY. And the…read morephysician is rude, we came in and it took almost an hour for us to be seen. We only had 2 people ahead of us! The physician came in asking right away what was going on without introducing herself, she didn't even look at the patient. She lectured us and walked out. Then came in kind of nice, she probably heard us. And gave us 4 different instructions, she had no idea what to tell us and we left without a resolution. We were ready to leave because we wasted our time and money for nothing. Wish we would have read the reviews first! How is this place even open? They will take your money and tell you to buy an over the counter med!!

Aside from it taking a very long time to be seen, felt as though the physician was rushing and not…read moreattentive to my problems. They could work on being more personable and caring towards patients.