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    The Magic Paw Mobile

    5.0 (1 review)
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    12 years ago

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    Pet Supplies Plus Norton

    Pet Supplies Plus Norton

    (5 reviews)

    Well... that was a first. I stopped at Pet Supplies Plus in…read moreNorton Sat. 4/18 for a simple nail trim for my dog, Sissy. Somehow, that turned into being accused of forging my vet's vaccination records because--according to the groomer--my vet "should have been closed" at 12:30 PM. I wish I were making this up. Instead of a quick 5-minute service, I got questioned, talked down to, and then told I was basically not welcome to spend money there anymore. Over a nail trim. For the record, my vet is The Pet Vet. Very real. Very open. Very easy to verify. I've never had a business jump straight to accusations like that instead of, you know... just checking. If you're local, just be aware--this was one of the most bizarre and unprofessional customer service experiences I've had in a long time. Rude employees come and go, but word of mouth (and posts like this) tends to stick around. Hasta la vista.

    First time shopping @ this store, and so glad I stopped in. All merchandise was well organized. The…read morestaff was knowledgeable of the products, including the fish. Very impressed with the staff members who were walking around the store interacting with customers. Wide and well lit aisles so it was easy to navigate through the store and see all the merchandise. While I didn't utilize these areas today, there is a wash area for dogs and a grooming area. Both areas looked very clean and well maintained. The check out process was easy. Both the cashier and person bagging my items were helpful and friendly. I was thanked for shopping at Pets Supplies Plus

    Petco

    Petco

    (23 reviews)

    Our grooming has gone from 40-something to 80-something (plus material fee's) in 4 years. That is…read moreliterally insane, I definitely respect how much work it is to groom a dog, but that is 80% inflation 11% since the end of last year. Come on.

    Are you a fish tank enthusiast? Is your hobby keeping a fish tank? Let me share a cautionary tale…read more Petco offers a 30-day warranty on their fish: If you buy one and it dies within a month, they'll replace it. But they don't mention upfront that you need to bring back the body of the fish to claim it. In my case, I couldn't find the dead fish in my tank, so I explained that to the staff. They said, "No problem--just bring in a water sample so we can test it and ensure it wasn't due to bad water quality on your end." Believing in their warranty, I went home, collected some tank water, and returned to the Petco in Wadsworth, Ohio. They tested it, and the water was perfectly fine--fish-worthy, as they say. So, it wasn't my fault the fish died. Yet, despite the warranty, the salesperson argued with me, insisting I couldn't get a replacement. I pushed back: "I provided the water sample as requested. I don't want my money back; I just want a replacement for the fish that died within the 30 days." Suddenly, she said, "Oh! I thought you wanted a refund. No problem--let's get you that replacement fish." We went to the register, but she didn't ring it up. She just handed it over, said goodbye, and I left, assuming it was handled under the warranty. Fast forward to today: That replacement fish died too, so I went back to buy another one outright. The same rude salesperson from before stopped me and said I couldn't buy any more fish from them. When I asked why, she accused me of walking out without paying for the previous fish--the warranty replacement! I reminded her it was under warranty, and she'd told me to bring the water sample instead of the body. But no, she doubled down: Without the body, no replacement, and now I was being labeled a shoplifter. The moral of the story? Do not purchase fish--or anything else--from the Petco in Wadsworth, Ohio. They don't honor their warranties and will accuse you of theft over their own mishandling. Answer to your Petco in Wadsworth Ohio post Sept 8, 2025 Petco, your suggestion to simply call after I spent considerable time trying to resolve this issue in your store is unacceptable. This is your own warranty policy that you refuse to honor, and then you go so far as to accuse me of theft when I was only following your instructions. There's no excuse for such treatment. I urge others not to shop at Petco--reviews show this isn't an isolated incident, and many have reported the same refusal to honor the warranty

    The Magic Paw Mobile - groomer - Updated May 2026

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