I've went there multiple times, and there clearly is a lack of customer service or sense of…read moreurgency. I'm sure FedEx would not approve and they are not a good representation of the brand.

I've used Baton Rouge, packing and shipping on a number of occasions. On several occasions, I ship…read moresteaks to my son when he was in college, as birthday and Christmas gifts. They have the foam lined boxes that I needed, as well as dry ice to make sure that the steak stay solidly frozen in transit I will be using them again soon for a Christmas gift to my son. The staff there is very helpful, their prices are reasonable, and they are a drop off location for Federal Express, and I think some other carriers as well.

Fed ex is slow with packages and takes their time getting things to you and they don't bother to…read morering your doorbell or knock and if I do happen to get a package it's usually at the very end of the day close to nightfall.

FedEx was an absolute lifesaver when our office printer went down and we had an emergency print…read morejob. Jessica went above and beyond--she smartly resized the files to fit more per page, saving me both time and money. Big thanks as well to the team at their sister store on Airline; when they were slammed, Lindsey took the initiative to call Jessica to make sure I was taken care of. Thoughtful teamwork, great service, and real cost savings. Highly recommend.

Complaint Regarding Delivery Failure - Tracking #1Z1WE1024209387418…read more I am submitting a complaint regarding the handling of my delivery for tracking number 1Z1WE1024209387418. I initially received a notification that the package required a signature and would be delivered March 5, 2026 between 1:00 PM and 4:30 PM. When the package had not arrived after 4:00 PM, I contacted UPS and was told the delivery would occur by 9:00 PM that evening. The package was not delivered that day. The following day, UPS attempted delivery at 2:33 PM, at which time no one was home to sign for the package. When I saw the notice, I immediately called UPS and was told the driver's supervisor would be contacted and that I needed to be home at 6:30 PM for a redelivery that evening. I made arrangements to be home at that time, but no delivery occurred. I then called UPS again and spoke with a supervisor named Rudra, who informed me that the package would not be delivered until the next day, although he could not confirm a delivery time. The system was showing a delivery window of 12:15 PM - 4:15 PM, but there appeared to be no coordination between customer service and the actual delivery operations. This situation required me to adjust my schedule multiple times and potentially miss work based on inaccurate delivery information and commitments that were not honored. Customers should not be expected to take multiple days off work due to unreliable delivery windows and inconsistent communication from UPS representatives. This experience has been extremely frustrating and reflects very poor service and lack of coordination within UPS operations. I would appreciate clarification on how this situation occurred and what steps UPS will take to prevent similar issues in the future.

I rarely need to mail something at UPS and I find this store is closed more than it's open. Highly…read moreunreliable. At least 4 times I'm driven up to find a note taped to the door. Complete waste of time. Avoid at all costs - safe yourself the frustration.

Great professional service in WBR parish and surrounding areas. Ready to ship gifts, food, and…read moreother items to family and friends GeauPostal.

From the owner: What do we do? We ship! No matter the weight or size we'll find a way to get your package moving.read more

Very nice staff. Helpful and pleasant. I love using this store. Never had a problem.read more

Great service love Miss Cindy she did everything professionally and was extra friendlyread more

I took a prelabeled package to this location. I gave it to…read moreLaWanda. it had an authorized Fed Ex label on it . that was 6/6/26. it was a Saturday afternoon sometime around 3 pm. it had a $650 dress to be returned to the manufacturer. I didn't get a receipt. Obviously, LaWanda never scanned the package. She took it and put it aside. By Monday 6/8/26 the manufacturer knew since he owns the Fed Ex account that the package had not been scanned. He had initiated the label so he could see it was not logged into a track number which was in delivery. I went to Siegen Lane 6/9/26 and spoke to La Wanda. She would not reply to why the package had never been scanned. She said aNew driver had picked it up. She called " over there". wherever that is and inquired. She told me to keep calling back. Then, I spoke to the manager ,Susan many times over the next week. I met her. She claimed she went thru all of the store videos for 6/5/26and 6/6/26 and I was not on them. I finally gave up. On 6/ 20/26, 12 days later, the box with the dress was delivered to my home by a driver from Express.com. Inside the box was the expensive dress, and orginal shipping label and a letter from a company, Express.com stating that the packGe could not be delivered. Unless you are a fool, DO NOT USE SIEGAN LANE FEDEX. I am fortunate My prayers were heard and answered. . I am warning others.

I heavily rely on them for various print jobs that I often need. Their self-serve copy/print…read morestations are my favorite! Just plug in your flash drive, swipe your credit card and you are ready to roll. Your printed materials will be ready in seconds. If you need larger and more complex print jobs done, email them what you need done and the timeline you need it in and they will get it done for you. I didn't discover this location until recently, but they have always been there when I needed them. The parking lot is small, so you may have to fight for a spot depending on the busyness of the other establishments. Shipping packages? They can take care of that for you, too! So, remember: print jobs large and small, easy or complex, come here to professional service and high-quality products. Trouble finding them? They are in a small plaza next to the Chick-Fil-A on Siegen Lane.

I'm a cancer patient. Medicine was supposed to be delivered to my home in the Zachary area today. I…read morereceived an email saying that it was delivered at 1:06 pm. No it was not delivered! This is very expensive and dangerous medicine. It requires a signature. Apparently, the delivery person forged my signature. That's not the first time this has happened! I've explained to a delivery person the importance of them doing their job correctly. Seems like they don't care to listen! Pathetic!

I am filing this complaint due to the unacceptable handling of my package and the lack of…read moreaccountability by FedEx. My package was originally scheduled for delivery by July 26, 2026. According to the tracking history, FedEx allowed my package to remain at the StockX warehouse from July 22 through July 27 before it finally began moving through the network. Even after that, I still did not receive my package between July 27 and July 31, as promised. On August 1, I contacted FedEx Customer Service multiple times because I observed the delivery vehicle in my area throughout the day, yet my package was never delivered. The delivery driver is Alanna. Later that evening, at approximately 9:30 p.m., the tracking was updated with a delivery exception stating that the "customer was not available." This statement is false. The delivery address is a residential home, and someone was available to receive the package. No delivery attempt was made, no door tag was left, and no one knocked or rang the doorbell. After this update appeared, the tracking information also displayed a blurry photo that does not clearly show my residence or prove that a delivery attempt occurred. This raises serious concerns about what happened to my package. Based on these events, I believe FedEx failed to properly handle my shipment. Given the false delivery exception and the questionable proof of delivery, I am concerned that my package may have been lost or mishandled during delivery. I ordered this item nearly a month ago and have experienced repeated delays, inaccurate tracking information, and poor customer service. As a customer, I expect honest communication and reliable delivery service. Instead, I have been left without my package and without meaningful assistance from FedEx.

I would like to take the time to thank William, Christian and Lamyra at the UPS store #2070 in…read moreBaton Rouge on Highland. The are top notch in my book. I needed to create a shipping label, email the label to a company for them to send an important document to my husband's business. I don't know if I would have been able to do this without their assistance. I just wanted to say I appreciate them so much. Greg, you have some great employees. The hand holding they did for me was well beyond their job duties. You all are a great team!

The UPS store rock! You can drop off your Cox equipment, your AT&T equipment and Amazon returns…read more Plus you can order prints online. And you can have them pack and ship. Day 1: I actually ordered prints at a different UPS Store but came here (whoopsie). But no matter. The gentleman was so helpful I just had to give him a shout out for niceness. Day 2: I ordered her today and things were ready at 8:05. Awesome service

This store is ridiculous!! they charged 35.00 for a box!! A cardboard box for 35.00!!!…read moreI sent my daughter and I told her "you might need to get a box". I am thinking 2.50, right? It's a fricken cardboard box! She called and told me she paid 35.00. The flip out ensued. Stay away from this store unless you already have your box.

Warning you now, DONT DO ANY SERVICE/SHIP HERE!!!…read more This UPS store & their main head quarters company is the worst! I would never recommend a friend/family to come here to do any services. I shipped a huge brown box with car parts (estimated worth value $4,000) package out on June 27. I paid extra for the packaging services at this store. Receiver was scheduled to receive packer on July 14. Receiver contacted me that it was never received. Came to the store, the white young lady that's supposedly the manager explained to me that there is nothing they can do, but you can take it up with Ups main office. The only thing they can tell me that it was shipped out (the day I brought the package and it's tracking number). We'll I had both those informations already, but how is it that y'all can pack it up, ship it out, but can't do anything about it? This is not a reliable store/service after all. Tried taking it up with UPS main office about the claim. I've spoke with estimated 23 ups reps, seems like no one wants to resolve this case, I keep getting transferred to the next person and next person since July, but still no resolution. Therefore, my package sent is lost and ups does not want to refund the package. Store staff rate: 0/5 Store service rate: 0/5 Store recommend: 0/5 Warning you now, DONT DO ANY SERVICE/SHIP HERE!!!

We were scheduled to do a Trade Show and did not want to use a plain white table cover. I called…read moreVivid Ink and Margaret calmly took care of me. They produced a Vivid table cloth that looked professional and gave me great advice on the color. People at the trade show commented on the quality of the table cloth and quite simply, they made us look good! But then that's what Vivid Ink does! Thanks Margaret and the crew at Vivid Ink we appreciate you delivering such an incredible product in a crunch that made others say it couldn't be done!

They did a great job with my window wrap! The company I hired to install the wrap accidentally…read moreripped it the first time. Vivid Ink worked with the installation company to have a new one printed and installed correctly. Currently, It's up and looks great! We have gotten a lot of compliments. I would absolutely recommend choosing this company.