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The Mane Studio

5.0 (1 review)
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Services - The Mane Studio

Haircut

Applying hair extensions

Hair extension services

1 More Service

Hair styling

The Mane Studio Photos

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3 years ago

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PENZONE Salon + Spa Short North

PENZONE Salon + Spa Short North

4.0
(90 reviews)
1.2 mi
•$$

I've been in desperate need of a hair cut for quite some time and was also looking for a new place…read moreor person to do it for me. Thanks to a sheer act of spontaneity I finally made it happen and Penzone made the cut. I just happened to be scrolling through my Yelp app looking for salons nearby and Penzone jumped out at me because this location has been there forever. I've also had my hair cut at one of their other locations forever ago and when I looked at their availability, they had an appointment the very next day at 5pm. I didn't even care who the stylist was, I just needed it done. I arrived right on time, checked in, and grabbed a beverage while I waited. It wasn't long before I was greeted by my stylist, Sage. She was easy to talk to, listened to what I wanted, and gave good advice and direction when I was tempted to do something I wasn't planning on doing. I knew exactly what I wanted, as I was looking to get the same cut I did last summer. Your basic long bob, about collar bone length. We did the washing and cutting and drying and cutting again and I was out of there in about an hour and a half. I'm really pleased with it and enjoyed Sage's approach so I made an appointment to come back in a few months. The price point was cheaper than the place I used to go to and I was way more satisfied.

If you have any respect for your hair or yourself - don't book here or see Lainey. First, being…read morelate is normal - not acknowledging your late is rude. I booked a full highlight and cut and realized as she was almost done foiling that the entire bottom row of my hair wasn't foiled in the back. I asked her if I booked a full or partial and she said full. So I inquired about this full row of hair not being weaved - her response? "I can just charge you for a partial." Okay, I'm not concerned about prices but would just like what I asked for. She then rudely and unprofessionally told me that she was going to be cutting most of the back anyways and you won't be able to see that part of my hair AND if wanted those parts foiled that was a different service and would take her longer and finished off my telling me that if I was dissatisfied once she was done we would "go from there." My hair doesn't even touch my shoulders. I declined to let her cut it due to her vibe and that she couldn't handle a round brush to even give me a good blow out. She maybe said two things to me while I was there, not inviting or kind but had no problem chatting it up with coworkers. Clearly Lainey didn't want to be at work too late or find new clients with her attitude. I've had my hair this length for 3 years and have been getting fulls and partials the entire time and have never had someone completely not do underneath for a full - if it is truly a different service would have been happy to pay, but truly just felt like I was treated poorly and trying to get money out of me. Oh, and whoever runs the front desk could not have been less interested or concerned when I told her this was the worst experience I've had in a salon. Waste of my time and money.

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PENZONE Salon + Spa Short North
PENZONE Salon + Spa Short North
PENZONE Salon + Spa Short North

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The Mane Studio - hair_extensions - Updated June 2026

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