I've been in desperate need of a hair cut for quite some time and was also looking for a new place or person to do it for me. Thanks to a sheer act of spontaneity I finally made it happen and Penzone made the cut. I just happened to be scrolling through my Yelp app looking for salons nearby and Penzone jumped out at me because this location has been there forever. I've also had my hair cut at one of their other locations forever ago and when I looked at their availability, they had an appointment the very next day at 5pm. I didn't even care who the stylist was, I just needed it done. I arrived right on time, checked in, and grabbed a beverage while I waited. It wasn't long before I was greeted by my stylist, Sage. She was easy to talk to, listened to what I wanted, and gave good advice and direction when I was tempted to do something I wasn't planning on doing. I knew exactly what I wanted, as I was looking to get the same cut I did last summer. Your basic long bob, about collar bone length. We did the washing and cutting and drying and cutting again and I was out of there in about an hour and a half. I'm really pleased with it and enjoyed Sage's approach so I made an appointment to come back in a few months. The price point was cheaper than the place I used to go to and I was way more satisfied. read more

Do better Pezones. Called and booked a pedicure at Short North and you even asked me for a credit card to secure. Then I show up and it's.. oops someone must have taken your spot- can you wait another 30 minutes.. not. How do you ask more of your clients but not deliver more.. and then to not even offer a gc or discount to keep my business .. not impressive. read more

Aldina at the Polaris location is such a delight. I can't wait for my me time while in her care. She is masterfully skilled and kind. genuine. and real. I will come back again and again for her. I really got the luck of the draw when I happened into her from calling the operator to schedule! This girl is on fire. Lucky me. read more

PENZONE Salon + Spa Short North - Hair Salons Near Me - Columbus, Ohio

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If you have any respect for your hair or yourself - don't book here or see Lainey. First, being late is normal - not acknowledging your late is rude. I booked a full highlight and cut and realized as she was almost done foiling that the entire bottom row of my hair wasn't foiled in the back. I asked her if I booked a full or partial and she said full. So I inquired about this full row of hair not being weaved - her response? "I can just charge you for a partial." Okay, I'm not concerned about prices but would just like what I asked for. She then rudely and unprofessionally told me that she was going to be cutting most of the back anyways and you won't be able to see that part of my hair AND if wanted those parts foiled that was a different service and would take her longer and finished off my telling me that if I was dissatisfied once she was done we would "go from there." My hair doesn't even touch my shoulders. I declined to let her cut it due to her vibe and that she couldn't handle a round brush to even give me a good blow out. She maybe said two things to me while I was there, not inviting or kind but had no problem chatting it up with coworkers. Clearly Lainey didn't want to be at work too late or find new clients with her attitude. I've had my hair this length for 3 years and have been getting fulls and partials the entire time and have never had someone completely not do underneath for a full - if it is truly a different service would have been happy to pay, but truly just felt like I was treated poorly and trying to get money out of me. Oh, and whoever runs the front desk could not have been less interested or concerned when I told her this was the worst experience I've had in a salon. Waste of my time and money. read more

I had my consult with Max and they lead me in the right direction. I haven't had my hair done in a longgggg time (10 years). I wanted to dye it and have a complete hair make over. Max put my hair needs first! We discussed my cut, got my wash, layers, and blow out to start and discussed another visit to do the color. Here is my journey start to finish. Healthy, happy, gorgeous hair! Planned out and beautiful. I can't wait to come back for a touch up on my color! Thank you so much Max! read more

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My mom and I visited Penzone today to celebrate her birthday, and we both had such an awesome experience! I booked my mom a highlight and cut with Jazmine, and I had a massage with Camille as well as a pedicure with Jillian. While my mom was getting her hair foiled, I started off my time with an awesome massage. Camille went above and beyond to take care of me, getting me water upon finishing my service and checking on me throughout. I took advantage of the complimentary coffee service, the orange infused water, and the bar throughout my time at Penzone. I had a sparkling wine while I enjoyed my pedicure which was great. Camille is absolutely the best massage therapist I've ever had, and I've been to multiple spas in the area, I'll absolutely be back to book with her! They offer complimentary choice of aromatherapy or hot stones for your massage service - go with the hot stones, they were awesome! Overall, our time at Penzone was a win and I'd highly recommend it, especially for those who want to get multiple services in 1 spot! read more

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If you are looking to go to a Spa with one of your friends, relatives or significant other, then this is not the place for you. They only have one individual who does massages, one nail technician that does pedicures, one expert who does facials.... And so on. So, with that being said, I was told I could call another location and try to schedule our services with them if we wanted to have things done together. For such a big name company, that really surprised me. read more

I would have given 5 stars except for what happened with my sister. The person doing my hair, Grace, was amazing, she was really nice, and did my hair amazing. My sister had Deserae, my mother had made us both appointments under her name so maybe she thought it was a mistake or something. But when she called my sister in she was being really rude and bossy. And my sister told her and literally showed her what she wanted and she did it horribly. My sister asked for no more than an inch cut off on the bottom (she has short hair and wants to grow it out) and long kinda wispy bangs, reminder she literally showed her pictures. She chopped off 3-4 inches of her hair on the bottom and the bangs are so bad, they don't even cover her entire forehead they're so short. Its especially bad because her hair takes forever to grow. read more

Visited this salon for the first time on New Year's Eve, and I will definitely go back. It's conveniently located in the Short North. It has a chic vibe and it's cute and modern inside and has a BAR where you can order alcoholic beverages from! I will definitely go in early next time to take advantage of that! lol My stylist, Joey, was absolutely amazing. He was fun and knowledgeable and gave me a fantastic cut. We also made future plans for my hair! Penzone's definitely exceeded my expectations and I will definitely go back. read more

PENZONE Salon + Spa Short North - There's a bar in the salon. Excellent. - Hair Salons Near Me - Columbus, Ohio

I've had great experiences with Penzone in the past but the quality's gone downhill and the stylists are rude and unprofessional. I was booked with my preferred stylist today. The salon called me a half hour before my appointment told me my stylist couldn't see me because she got backed up with other clients. This was already unprofessional but I agreed to reschedule my appointment for a half hour later with another stylist. I get to the salon for my appointment and wait a while. The manager comes by a couple times and says my stylist will come out soon. My stylist finally comes out after 20 minutes and she does not apologize for being late. I was there for a bang trim and after we sit down the stylist tries to hand me a flat iron and tells my I need to straighten my own bangs before she cuts my hair. I told her I didn't want to do this myself and would prefer she flatirons my hair. The stylist rolled her eyes and refused to flat iron my bangs, and she said she'd have to cut it my bangs without straightening them. I felt uncomfortable with the stylist and I did not proceed with the haircut. The manager of the salon rebooked my appointment and offered me 10% off, but I cancelled the appointment because I do not feel right going back to a salon where the stylists are so disrespectful. read more

I've been going to Penzone since moving to Columbus and I'm never disappointed! Not only is the service amazing and extremely friendly, but I love the look and overall aesthetic of Penzone Short North! First time going to Penzone, I met Charles, the owner, and had a nice brief talk with him while getting my hair done by Cece (which I totally recommend if you're blonde). It's the perfect place for a touch up or a total transformation! read more

PENZONE Salon + Spa Short North - Hair Salons Near Me - Columbus, Ohio

After months of growing out my nails I went here for a manicure and was convinced to get gel because it "would be easier" the gel made my nails extremely weak when I took it off and now my nails broken off. Also just want to add the overall manicure was very poor. Cuticle work wasn't done well so my nails looked already grown out. read more

DO NOT spend the money for the "Crystal CBD pedicure/manicure". Unless the person giving you the service is named Crystal - there are ZERO crystals involved. The "rose quart hot stone massage" looked surprisingly like warm black towels. My pedicure is stunning and my nail tech was spectacular. I even said the description is incorrect. However there it is, right in their website. So save your money on this one - it's a unicorn read more

Andy does it again!!! love coming here!! Great vibes. Very professional and punctual. He's also a joy to speak to, is wise, and is a wonderful listener. Thanks, team!! So worth it. read more

I had a great experience with Kiki for a curly girl haircut. She understood what my curly hair needed and delivered exactly what I was looking for in my cut. Highly recommend! read more

Is my hair is too dark to have natural blonde color? It really shouldn't be. I asked for natural blonde so it was lifted to get lighter from my last visit and remove any brassiness. Now the blonde is all gone and it looks like it did before I even came in. What is the point?? The back side of my head has random strong streaks of orange blonde while the front is completely gone. Worst highlights ever. Between my two visits I've collectively spent over $172 and spent 5+ hours here. Don't waist your time and money with Penzone! read more

Joey is fantastic! Listens, cares, invests his time & talent in how you walk away from his station! This is the best cut & color I've ever had! I'll be a regular! read more

I went to penzone salon for the first time. My experience could have been better. I wanted a little bit of volume in my hair but was unsure which style would suit me. I asked the stylist to cut it according to her, supposing she had a better idea, but she just cut it blunt and a few layers on the front side of my hair. My hair is very thin, and after the haircut, it looks more thinner. I didn't enjoy my first visit. I wanted some new style but ended up with the same straight cut. Next time, I will be careful and tell the style I need upfront. The place is perfect and clean and in a lovely location. read more

Catalina is amazing! I've never had a gel mani last so long, and her pedicures are fantastic as well. She cares about the health of your nails, not just booking the next application no matter what. I am going to schedule what I understand are out of this world facials with her ASAP! read more

My regular nail salon had moved and I was looking for a place for a manicure. Penzone is convenient. The technician was delightful. The rest of customer service was less than adequate. After checking in electronically, I was sitting for 15 minutes past my appointment time before anyone showed up at the front desk. I was getting up to leave by the time someone acknowledged that I had an appointment. Even the nail tech was embarrassed by the lack of communication. Checking out and paying involved the same lack of customer service -- I had to ask to get someone to come to the front desk so I could pay. I would have said the gel manicure was fine until it began to peel off within about 10 days. Given that Penzone charges about double what I'm used to paying for a manicure, this is the first and last time I will use this salon. read more

Very poor to no communication from this salon. My friend bought me a gift certificate and I wanted to use it before a trip to California. I called them a few days in advance before an appointment - they don't answer their phone - I tried calling them multiple times - they leave you on hold forever and the line goes dead. They also say you can text them, which I did. I finally got a text response with an apology for the late reply, asking me if I had anything on my nails, I replied right away saying I did not. No further communication from them that day or the next. I texted them again asking about an appointment time the following day. Crickets. Super disappointing. It's unfortunate that I won't have my nails done before my trip and I feel bad that my friend's generous gift is going to waste. read more

I visited Max The Salon at Short North for the first time for highlights and cut. Andy listened to my requirements very patiently and gave me the exact hair color that I wanted and styled it beautifully. I am impressed with the overall professionalism. Couldn't have hoped for a better outcome. Will definitely be coming back. Thank you! read more

I had a wonderful experience! Sage was my stylist and she did everything exactly as I wanted. She colored, cut, and styled my hair right before I got married. When I checked in I was offered beverages. I had complimentary crimson cup coffee. Overall, everything was great and I'm already scheduled to go back! read more

PENZONE Salon + Spa Short North - Hair Salons Near Me - Columbus, Ohio

I recently went to this salon to get my nails done; I wanted a gel manicure. The technician Patricia was awesome! She offered me a free service, if I would be her model for a new process that will be coming out soon. Of course, I said yes. She always does a great job. The problem: Georgia, the technician sitting next to her booth, was watching us and made me very uncomfortable. She pulled out her phone and pretended to be looking at something when I noticed that she took my picture. I find this disturbing! Very unprofessional! I'm not certain why she did this; but, I didn't say anything at the time. Believe me, I'm calling the owner; and when I go back- I will say something to her!! read more

I had been going to the "Max the Salon" aka the old Penzone Short North for a few years since it was right down the street from where I live. I mostly go in once a month for my brows, but did get my haircut there once before as well. I was disappointed when they moved further down the street because it's not quite walking distance anymore (especially in the winter!). However, I've had luck scoring street parking at all hours of the day. I have still been going here for my monthly brow appointments. However, I had a less-than-stellar experience which is why I'm rating them a 3. I find the front desk service to be inconsistent. The incident that frustrated me was when I scheduled an appointment with someone I hadn't seen before (I just needed first available). I got put at the "Brow Bar" which is essentially a seat that leans back RIGHT in front of the window on High St. I really didn't like it and it was not an enjoyable experience at all. It's awkward because it was an evening so you feel like you are some zoo animal with all these people walking right by the big windows. Also, the seating and positioning is just awkward. So awkward that my brow specialist couldn't really reach over me and ended up spilling wax on my forehead, going into my hair. She profusely apologized and tried to clean it up. However, I was kind of over it and my meter was going to run out, so I told her I had to go. I went to the front desk and complained and both girls couldn't have cared less. Their advice? "Make sure you don't schedule at the brow bar next time." I honestly contemplated even going back. I also shared with them that I do not feel that an appt at the Brow Bar should cost the same price as one in a secluded room because they are not at all the same experience. However, after a month or so, I got over it and now am sure to take their advice and book with either Marnie or Catalina in an actual room. Also, I do have to note that the last two times I've been in there, the front desk service is extremely pleasant. I went in there on a Thursday morning and I arrived pretty early so I chatted with an associate named Kiersten and she was super friendly. I also went in today and a girl with brunette hair was so smiley and sweet as well. So all in all, my best advice is to skip the "Brow Bar" if you're getting your brows done. Ensure you get scheduled in an actual room. Also, seems they have upgraded the front desk staff, so there is a chance my review will go up after future visits. read more

After trying out several salons in the Columbus area, I decided to try Penzone. I am pretty picky about where I get my hair done and it took some trial and error after I moved to the city. I've now had my hair dyed and cut twice there with Andy and I absolutely love it! The new location is really nice with lots of natural light coming through the windows, and a beverage bar with coffee and cocktails!! I thought that was a really nice addition for those who need a pick me up or a beverage to de-stress during the day! I highly recommend the salon! read more

Joey is amazing! I walked away feeling like my haircut should have cost hundreds. He was just as excited about my new look as me, maybe even more. He explained each step and even gave me some demonstrations for styling it. I had a couple of reference photos and he knew exactly the effect I wanted, and went beyond that so that it fit me best. read more

Cancelled appointment after being postponed for a while for my 4-year-old. she has straight hair & we were just looking for a sinple straight cut, no wash and willing to slip the style! No one would help us after we waited 45 mins to accommodate our appointment. we left very disappointed and did not reschedule. read more

I'll say upfront that I have not gotten a haircut at Max the salon yet...so to speak. So I just moved here a couple of months ago and I was a little disappointed to find so few places that do Brazilian bikini waxes in a city of this size. What is a lady to do with her Downtown in this neck of the woods? I know that getting a Brazilian is not everyone's cup of tea. And that's fine. But I get it done semi regularly and it's important to find an esthetician who knows her way around a bikini area. Thank goodness I found Jade P. at Max. She was professional, talented, fast, and easygoing. Obviously, having wax spread on your junk and hair ripped out is not the comfiest thing in the world, but Jade makes it as easy as it can be. I plan on going back when its time for a haircut- but for now, I couldn't be more satisfied with this place. read more

I have avoided getting a Brazilian wax in Columbus since I moved here almost two years ago, because let's be real, that's some personal business, and I was attached to my girl back home. But, alas, with vacation looming, it was time. I sought out Jade at the suggestion of another Yelp reviewer, and I am SO glad I did. She was super quick - the whole thing lasted maybe 10 to 15 minutes tops - and very professional. Is it comfortable and painless? OF COURSE NOT, as hair is being ripped off your lady parts, but again, Jade does everything so fast that you barely have time to register the pain, and she does try to make you feel at ease without engaging in inane chatter. I found the salon pretty comfortable too. The styling floor seemed laid back, and the receptionist was pleasant. Parking isn't great, but it's the Short North, so that's expected. I'll return to try more services. read more

I walked in wanting a little change without something crazy different. The atmosphere is modern and welcoming and the stylist was pleasant without being too intrusive/chatty (which I like). She blow-dryed (blew-dry?) and styled my hair for no charge, and I walked out feeling HOT! Although I'll admit I've only been there once, I have only needed to go once this year! Four months post-haircut and it's still looking fabulous. Need I say more?! read more

Ok so i'm a guy who doesn't really need a complicated haircut. my hair is pretty short, thick and straight. I've been to this salon twice, because of reviews here. The first time i went there i said that don't cut it too short because my cheeks are round and big, and if you cut it short, especially the sides, i will look so much fatter. However the stylist doesn't seem to hear what i'm saying and cut it by her way. My hair ended up going so short, as short as 1 cm on the sides, that .4 inches (i actually used a marker because i was really pissed). The second time around, i tried booking the appointment with another stylist. I SPECIFICALLY said that i did not want to see the stylist that had previously cut my hair. after arriving at the salon, guess who shows up? as you can imagine she cut my hair super short again. and i will definitely not going to go back there. I suggest going next door to Jacob Neal, they are so much better. read more

It was a steamy Spring afternoon. I had been running errands like a manwoman. Sweating up a storm. In very private and uncomfortable places. My hair was a hot mess and a half. And I was going out in just 2 short hours, with more errands yet to run. I mean, hello, First World Problems! Fortunately, Max the Salon had an opening for a blowout with Tony within 15 minutes of my panicked call. Sign. Me. Up. Unfortunately, my elation was short-lived. Upon arriving, I was informed that Tony was running "just a few minutes behind." Fine. No biggie. However, a few minutes = 16 minutes in Max the Salon time. WTH?! Can't they already witness my frenzied, frizzy state? Did I not impress upon them the importance of moving with a sense of urgency today? Le sigh. Eventually, Tony came to fetch me and I have to say, he eased my anxiety almost immediately. He was very friendly, receptive to what I wanted and my current concerns with my cut. Whilst shampooing me, he gave me a scalp massage that can only be described as heavenly (save for the riotous Furby story he shared with me during the 'poo). Overall, I was very happy with the way my hair looked and felt when I left. Tony could have worked just a bit faster, but I accept responsibility for that, as I didn't reiterate my time crunch when I sat down in his chair. As I don't have a regular stylist, and since Tony and I hit it off, I'd definitely come back... when I am not pressed for time. read more

If you have not been to the Penzone's new Short North location you don't know what you are missing. I went to the new location next to White Castle on for the first time on Friday. I was impressed that the new spa has a cool downtown vibe inherent to that neighborhood, while staying in keeping with the Penzone brand. The salon and spa's posh interior creates a veritable oasis, perfect to decompress after a busy day while getting your hair, skin or nail treatment. The wine bar, which I tried out during my appointment with my awesome hair designer Zach, elevates the typical spa experience through offering an assortment of drinks and snacks to enjoy during the appointment. read more

horrible experience every time, I'm def one for second chances and have done just that, it seems I need to find another salon. make sure when you are paying you ask for what your being charged for , every time I've come here they have attempted to charge me for styles and cuts when I didn't receive those services. this salon use to be be really great it seems they have gotten very comfortable at being lazy , just a bad bad experience read more

LOVE your talent Tony Destazio - MAX the Salon and Charles Penzone are lucky to have you and your talents! read more

PENZONE Salon + Spa Short North - Hair Salons Near Me - Columbus, Ohio

3.5 stars I ended up at MAX The Salon because it's a short walk from the Crowne Plaza (where I was staying). I liked that I could book my appointment online, and I was able to get a same day appointment. I had the petite pedicure (30 mins) which seemed a bit pricey ($35) for a basic pedicure compared to ones I've had in Los Angeles. But everything was very clean, and Jade was friendly and did a good job. They didn't have dryers though, so I sat around for 30 minutes after my appointment waiting for my nails to dry (my wimpy Southern California cold tolerance made it unimaginable for me to wear flip flops or sandals out of the salon on a cold mid-November day). I most likely won't be back as I don't live in Columbus. read more

After living in Columbus for six months it was time for a haircut. I asked a few friends and took their advice to check out the charles penzone monopoly. After a not so great haircut from the dublin salon which felt like a sanctuary for soccer moms i tried the hipper short north spot. You can choose from stylists or designers depending on how much you want to spend on a cut. I chose a stylist and I have been seeing the same one for the last year and a half. This place has a cool vibe and makes you feel welcome without being bugged for your entire life story when you just want to walk out looking hot. I do everytime! read more

I was staying down the street at Le Meridian and wanted my hair done for the wedding for which we were in town. I made an appointment for a wash and blow dry. Only 15 minutes before my appointment I realized I was not going to be on time so I called and they were very accommodating, moving my appointment to the time by which I said I would be there. The salon has a great vibe when you walk in. My hairdresser, Andy, was waiting for me when I arrived. He was really friendly and did an excellent job on my hair. The wash and blow dry cost $30, which is a great price coming from Miami. They told me that depending on my hair dresser it could even have cost just $25! The price is right and the place is great, so I would definitely return if I'm ever back in Columbus. read more

This salon knows what they are doing. Tucked right in the middle of the Short North (across the street from The Pearl) sits one of the best hair salon I've ever been to. The staff there is accommodating, kind, and love what they do. I recommend Kiki or Todd. Kiki has a great and bubbly personality, and it helps she's amazing at what she does. Todd is as equally amazing, and gives one of the best shampoo's I've ever had haha. You won't be disappointed! read more