The Apartment is great but haven't moved in yet still trying to get furniture before I move in…read more The staff are excellent and can't do enough for you especially Sally.

I rented in 2022 to 2023 and had a very good experience. The location is fantastic and the grounds…read moreare wonderful. However, when I rented in 2024-2025, the experience was completely different. I think it's the office management, led by Marissa, but probably also Kaiserman corporate office has changed. They have become non responsive to residents, and very defensive. There were also many problems with water lines and gas lines. I feel so sorry for families with young children having to go without for days at a time. And no refunds to anyone. It's sad, as there aren't many rentals in the area that accept dogs, and again, the location is fantastic. However, I am so glad to be out, and warn anyone considering the move, it all changes once you are a resident. The office is literally hostile. Except for Cat who seems competent and human. I hope Kaiserman will consider making her the manager. Maybe things would improve!

Don't live here if you are a single woman…read more When I first moved here, I thought this was the perfect starter apt for me. We had 24hr security, and the building/neighborhood was safe. Over the last two years, it's proven to be extremely unsafe. First, someone continues to leave roses at my apt door without a note. This has happened 3 times. When I bring this up to management, they say there's no cameras on the actual building floors and maybe it's someone that I know. I am 100% positive it is not. To get above the 1st floor you need a key fob. I believe it's someone who lives here and is watching me. I fear that this anonymous person can harm me and get away with it. Because management is not taking this matter seriously, I had to buy a ring camera to deter this person from leaving any more roses at my front door. Second my car was stolen from the premesis in May 2025. Management was not helpful at all. They will not release the footage to me to help me better protect myself in the future if I were to buy another car. The cameras outside and far and few between. I was told "they only record when crime occurs".... Whatever that means. I'd say a car being stolen off the premises is an actual crime. There has been 3 other individuals that I know of that have gotten their car stolen overnight from the premises. The latest one in June 2025. There are also multiple car break ins on the premises that I learned about from other residents after my car was stolen. Look. it up on the citizens app. When these car thefts and break ins occur, management does not notify the residents. They sweep it under the rug in hopes that no one finds out. There is a parking garage, and had I known about these break ins, I easily would have paid the additionally fee to have my car safe. There was a murder in our building in June 2025. Management sent an email out to residents saying there was an "incident" and did not address the real occurrence. I had to find out on the news, instagram and family sending me texts about the building I live in. Look it up online on 10 NBC Philadelphia news There has been multiple unsafe lobby incidents where someone trashed the lobby throwing all of the furniture and glass around. That was in 2024. Additionally in 2024 someone broke the front glass door to get in the building. Security went from 24 hours to concierge for 12 hours each day. There is no one maintaining the safety of the property. I have reached out to management given the circumstances and they do not have a solution moving forward. They are "trying" to figure things out. My guess is it is going to take someone being raped, a few more deaths and car thefts before they actually do something about it. I have reached out to management multiple times. Most recently Kristen from corporate 2 weeks ago via phone and email to discuss a plan moving forward. She still has not called me back. These are serious issues that need to be addressed and until they are, I do not recommended anyone move here. Especially a woman. It's just not worth your safety. Pay extra in live in a more secure building. Goodluck,

This place promises a parking spot would be available for every resident but no, that is not the…read morecase. I have to wait for a parking. Even if there is maintenance in parking area and if we park at some place for meanwhile, your car will be ticketed and end up paying it to remove the pad device from your car.

My daughter and son in law live here. They have a toddler and this community is nice for a young…read morefamily. They love it here, the security is great and the amenities are comparable. They have 2 parking lots and the larger lot has 2 access points which is helpful. There is a shopping center with a Target within walking distance and a Shop Rite and CVS within a 5 min drive. I've stayed with them many times and it's been comfortable. The only drawback is that they covered up the pool and replaced it with an activity area that is less desirable in my opinion.

I lived here from 2014-2018 tbh at that time it was extremely quiet sometimes I wondered if anyone…read moreelse was living on my floor occasionally I'd see the lady across the hall or sometimes you'd here kids go running down the halls but not often. Traffic was horrendous in the mornings i worked off city ave and it took me forever to get to work because of the traffic and there are way more apt complexes being thrown up now so I cant imagine. The neighborhood was pretty safe there was a security guard on patrol most nights I never saw any incidents inside the complex a fee times peoples tires got stolen over night but I believe that guy was caught by police and he was coming from somewhere else because it was so quiet in roxborough... I enjoyed my time there idk if i'd pay $1425 to live there though I moved out looking for a bigger apt and ended up just buying a house I honestly cant think of any negative experiences there other than the god awful traffic

I have been here ten yrs Nov 1st. while some things are no longer available this place is still a…read moregood place to live. The clientele has somewhat gone down but for the most part it is still pretty good. It takes longer to get things done but they do eventually get done. I give it four stars because no matter where you go it will not be perfect.

The leasing office and our guide was very nice. My rating is coming from the building itself and…read morenothing to do with the people working there as they are absolutely amazing. The building itself looks like it was built in the 70s and they've been making upgrades to the individual apartments but because the foundation is so old and needs a face lift itself, it takes away from the "upgraded apartments." The apartments start at a minimum $2,000. Even for the old rinky dink 1997 brown cabinets. Yes they were a thing the year that I was born but it's really time for PA to stop selling outdated apartments at an overpriced rate and just do away with them. Maybe it's because I'm from NY where yeah you're paying an arm and a leg for rent but no one would dare sell you an apartment that was last renovated the year that I was born. The amenities are awesome but the price for these apartments are outrageous. You could get a more modern, luxurious apartment with the same amenities, if not better at the KOP Town Center. If you're looking for a luxury apartment with luxury amenities than maybe look at the Town Center. If you don't mind paying 2,400 for an overpriced "upgraded" apartment that still feels old, then this is your place to be. They do have great amenities and a door man but for the price that you're paying, you're better off going to The Ave and Omnia in the KOP town center

Me and my mom have lived here for around 6 years and we loved it. Were moving in july and by my…read moresurprise we come across a mouse problem.. I absolutely HATE rodents specifically rats and mice. My mother and I have never seen any in our 6 years of living here but out of no where bunches of them are coming into our home, not to mention when i called maintenance about the problem I don't think they took me seriously. I have also had this problem ever since I moved here when my toilet gets super clogged every two months and I had to learn how to unclog it myself because the maintenance people obviously weren't doing a good job.

Do not rent here. The apartments are very overpriced, $1,645 being the cheapest and smallest apt…read moreyou can rent. None of the apts have central a/c or the ability to control the room temperature (heat is base board and is either on or off, no temperature settings.) I was without heat for 4 days in March of this year when temperatures dipped into the teens, so I did not pay rent for 4 days, and management still insists I owe it to them (the PA state law says I don't.) They were supposed to do a massive heating system overhaul in March 2020 but instead bought another property. Every and any bit of work they do is done as cheaply as possible. Our front doors stick because they painted right over the old paint without scraping or sanding. Contractors typically show up in unmarked white vans, and I once called the police because there was a young boy in the hallways ripping out old, dirty carpet from the stairwells without any protective clothing or filtered mask. The massive pot hole in the back parking lot was filled only with sand. The management decided to contract with Comcast, so you have no choice but to use Comcast for internet. My bill went from $40 to $60 to $100 in 2 years, and you have no leverage because they know it's the only service you can get. Walls are thin, you can hear everything in the hallways and your neighbors going to the bathroom and flushing the toilet. My bedroom window doesn't close all the way because it wasn't installed properly, the fan in the bathroom vents into the ceiling (black mold growing around it,) and they even turned down the water pressure after the start or Covid to keep the water bill down! They don't hire a lifeguard for the pool, and we don't know who does the chlorine checks, so few people swim it out of health concerns. Management is greedy, rude, and there have been at least 4 different assistant property managers since I moved in. You can rent a nicer place for less money in Media. The only redeeming quality is Shaun the maintenance guy, but once he's gone, you'll be out of luck. Go elsewhere for nearly $1,700/mo.

I live at the windermere, the apartments are cute, the location is nice, but the finishes are sub…read morepar and things are unfinished or finished really poorly. The nails constantly are popping out of the floors ripping my socks and cutting my feet. The hot water is inconsistent, it's cold nearly every day during the day, I believe it's a shared hot water system and someone is always using up the water before anyone in my home can use it, I have to shower in the middle of the night if I want a consistent hot shower that doesn't run cold after 5 minutes of use. The management is rather nosy and overbearing, they're quite obnoxious and like to spy on their residents every move. Over all I give this place 1 star for convenience and location. The rest leaves a lot to be desired.

I never really write things like this but let me tell you, Mike is da man. Give that guy a raise…read more We have been here for over 5yrs and maintenance has never been an issue, zero! When the "New" Mike took over he set the bar high. Can't tell you how much we appreciate everything Mike does for us and the community at Windermere. Metro don't mess it up, he is a big reason folks stay.

I waited a year to do this review to make sure this review is honest and not hasty. This has been…read morethe best apartment complex I have ever lived in. The community is so diverse and everyone is friendly. The management company runs a tight ship and ensures the grounds and each building is maintained and feels welcoming. The price absolutely reflects the quality. Me and my husband plan on living here for a while.

MONEY-HUNGRY GREEDY MGMT, INHUMANE LIVING CONDITIONS!! AVOID AT ALL COSTS AND RENT ELSEWHERE!!!!…read moreWe moved into Park Square in November 2018 and loved living there for a few years. It was brand new and always clean, the Management and staff were super friendly and helpful, and there were community events every month! But with the change in Management 2-3 years back, it's become a terrible place to live. The Management team only cares about the bottom line, and will stop at nothing to get as much money from you as they can. The constant shortage of parking spaces at the complex creates daily issues for both guests and residents, and they'll have your car towed instantly without even a warning (I know from experience, unfortunately). Instead of offering solutions (like giving more tenured residents a reserved parking space at a discounted rate), they seem to ignore the issue and just accept it as a way of living at the complex. (It's not their problem unless you pay extra for a reserved spot each month). I've watched my parent's dog about 3-4 different times a year as they were away on vacation, and each time, Management consistently argued I should be subject to the pet fee and monthly pet rent, or else I'd be breaching the Lease contract. (Again, another money grab to get the most money as possible out of their residents). What once was a clean and luxurious complex has become disgusting and sad due to Management's negligence and inaction. Dog owners consistently leave feces within the hallways. There's a constant smell of marijuana in building 3000 every day. Car break-ins were happening in broad daylight. Public amenities like the fire pits are always broken and unusable. Management does nothing about these issues besides sending a vague email to all residents which never solves these problems. But all these problems pale in comparison to the inhumane living conditions we were living in - Building 3000 has a persistent mice infestation that we experienced on a daily basis from January 2025 through our move-out date in May 2025. After informing the Management team in February 2025, their only solution was to bring in their "pest control vendor" to put more traps down in hopes to resolve the issue (something we've already been doing for the past month with no success). The severity and prolonged nature of the infestation made it so bad that we ultimately decided to leave and find better living conditions for ourselves and our two-year-old daughter. Despite the health risks and poor living conditions, the Property Management team and Leasing Office never offered alternative solutions, condolences or compensation of any type during or after our stay. We thought the nightmare was over after moving out in May 2025, but this past week (5+ months later), we received a notice from a debt collection agency on behalf of Park Square to collect a $200 "additional balance due" to cover cleaning costs (something they verbally agreed to cover due to the mice infestation). You read that right - $200! They'll stop at nothing to get every penny from you, and they don't care about the residents at all or improving quality of life at the complex. Whatever you do, avoid renting from Park Square. Also, if you're aware of a strong legal/counsel practice in the area with experience in these scenarios, please contact me privately as I look to pursue legal action.

I have lived at Valley Forge Suites for the last 5 years and it is a nice apartment complex to live…read more. The grounds are keep very clean as well ast the community spaces within the buildings. The maintance staff is very compatant handling and type of work order submitted plus they always clean up when done the work. The office Staff consisting of Tiffany and Denise are excellent and very responsive to and concerns or questions. They submit work order within a hour and most orders are done the same day. I would highly recommend Valley Forge Suites to friends and family.

Fast and communicative staff, got us a wonderful apartment and was extremely reliable on…read morecommunication!