The most painless experience I've had upgrading a phone. The customer service was great. Thank you…read morefor reviving my faith in good customer service.

April 21st 2026: 20 minutes I've been waiting for Manager…read more(Roy?) to come out of hiding in the back to get me a copy of my bill.

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

WARNING: Predatory Sales Tactics and Deceptive Practices here!…read more The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to.

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

I just want to say Ivy is absolutely wonderful! I got a new phone at the Apple Store and brought…read moreit to TMobile to help with set-up. My original phone is very old and I knew I would have difficulties. Ivy took the time to set it up for me and explain things along the way. It took awhile to complete all the steps and she gave us her time. I'm so glad I went in because I was right I wouldn't be able to do it on my own. All I can say is I will stick with TMobile thanks to the great customer service from Ivy!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

The associate Milena was really nice and helpful. She helped me figure out every issue I had with…read moremy phone and was very supportive. 10/10 customer service

I never leave reviews but I was ignored and my question was dismissed. I tried to get some help but…read morethey said they were too busy in the back. If they would have walked me through my question I could have been in abs out in 5 min. Really sucky experience I'll never go back to that store

Went in to transfer my service from T-Mobile and the process went great! Alexander was so helpful…read moreand made the process seamless.

This place sucks. It usually only has one person here to help customers. Takes forever!!!! The…read moresales people are actually nice, they just have no help

Mike helped my wife transfer onto my existing plan. Wasn't pushy and made the process smooth, much…read moreappreciated.

Not a Verizon store. It is a Victra, which is a third party which Verizon inexplicably allows to…read moresell their products and tag on hidden fees and shady mandatory financing. Ordered an Apple Watch. When I went to pick it up they said I could not buy it outright and instead had to finance. Also we're charging $107 in "taxes". Local tax rate would have added up to $62. I don't blame the young girl who could not explain the financing rules or the additional $45 in "taxes". I respectfully asked to cancel the purchase as I had not yet paid and they said okay as I wasn't rude. I went to a Verizon store and bought no problem. Now I have both watches on my account and my new bill reflects that I have financed the Victra watch for 36 months. Excellent business model if you're Victra. Not so much for customer or Verizon

Amazing! They have the best prices and the service took no longer than an hour! Would recommend!read more

This is an excellent place. The people are very helpful and I was able to get my phone fixed…read more Elmira has excellent customer service. I am glad I came here and we will be back.