I have a Samsung and no one can help me. Your hiring practice should include a little more variety…read morethan just iPhone. I've been to many stores and no help. I finally found one person out of all your stores I've called. thank goodness. I've wait over 1 1/2 for the person even with a appt. It isn't just once but many times. Angel is great but you need more like him that can help with other phones like google and others. AT&T doesn't just sell one phone or watches. step up to the 21 century

Worst experience ever...when I left there were 3 other customers that did not get the help they…read moreneeded. First of all the appointment process does not work. The manager could not help me and didn't seem to care that this was my 3rd trip in trying to do my trade-ins. I have been coming to this location since they opened. I cannot believe how poor the customer service has gotten. I will never return. And when I asked for the name of the GM, because my guess is that the workers onsite do not have much power, she actually looked at me and said oh only HR is above me???? Really because that is not what your worker just told me. All they seem to be able to do is sell phones and then give bad or inaccurate info about trade-ins and service. STAY AWAY!

April 21st 2026: 20 minutes I've been waiting for Manager…read more(Roy?) to come out of hiding in the back to get me a copy of my bill.

Hire better people. Ryan has no personality and seemed to want us out of the store.l quickly as the…read morestore closes soon. Ugh My wife and I both have T-Mobile phones and Internet. We will go to a different location.

The work was very interesting and professional. All questions were answered well. I would recommend…read morethis shop for repairs and maintenance. The

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

WARNING: Predatory Sales Tactics and Deceptive Practices here!…read more The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to.

I just want to say Ivy is absolutely wonderful! I got a new phone at the Apple Store and brought…read moreit to TMobile to help with set-up. My original phone is very old and I knew I would have difficulties. Ivy took the time to set it up for me and explain things along the way. It took awhile to complete all the steps and she gave us her time. I'm so glad I went in because I was right I wouldn't be able to do it on my own. All I can say is I will stick with TMobile thanks to the great customer service from Ivy!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

The associate Milena was really nice and helpful. She helped me figure out every issue I had with…read moremy phone and was very supportive. 10/10 customer service

I never leave reviews but I was ignored and my question was dismissed. I tried to get some help but…read morethey said they were too busy in the back. If they would have walked me through my question I could have been in abs out in 5 min. Really sucky experience I'll never go back to that store

Went in to transfer my service from T-Mobile and the process went great! Alexander was so helpful…read moreand made the process seamless.

Zero stars. I never yelp. This experience was so bad I need to warn others. I went to get a…read morereplacement protective clear cover for my iPhone last week. System was down and they wanted me to return or if I had cash they could do it for $20. I didn't and totally understood things happen. I returned today and Louie helped me. He was the only one there. He tried charging me $65 (or more? I don't remember exact price?) and I said wow last week it was $20... he said he could do it for $20 if I filled out a survey. Great yes. Thanks for that offer after I had to question the price difference. He replaced my cover and didn't put it on correctly. Handed it to me with bubbles because someone else came in he wanted to help. I said wait this doesn't look right. He's like just press your finger down and the bubble will come out. So I did that and the whole protector slid off. It should not do that. Like he never had it sticking correctly anyway. So I tell him and he gets mad at me. Huffing! Gets up from the couple he was helping and tries to put the cover on again that is not sticking now. I just asked him straight forward so am I supposed to leave here with no protection that I just paid for? He says you should have come get me before doing that. Like shifting it on me like I took it off? I said well you walked away and helped another remember? He gets another one all pissed off and just went downhill from there. He made it seem like It was my fault when he didn't put it on right. It was very strange behavior. Reflecting and blame shifting and Manipulation at its finest. Zero customer service. Then he says he is going to buy my second one for $16 and Venmo me. I told him I wasn't paying for anything else. Says to me look it's 10am I'm not looking to argue. Umm I'm not looking to either. I just came in to get a screen protector replaced correctly. Gets his phone out says put your card in and I will charge you $16 and Venmo you. Huffing. So puts on 2nd one and hands it to me with 2 huge bubbles in the middle!! Quarter size. I just asked if he saw it and he actually acted like he could not see anything. I get he wanted to move on and help another costumer. He prob gets compensation. But WHAT THE F! Very very poor customer service I just left. He should be fired. Wonder if an older male came in if he would have treated him the same? No one else would have tolerated that behavior. Never going into that store again. Please don't either unless you want to be blamed for their actions like narcissistic behavior. The best part. one of my camera cover stickers had cracked too. I wanted to buy more to replace the sticker. He told me that I didn't have camera stickers on it and it must have fallen off. It was the actual camera that shattered and I need to take it in to replace whole thing. When I got home. I looked more and camera is not cracked! It was the protection sticker that cracked! Came right off and I'll order for cheaper on Amazon. Which he told me it was not the sticker cracked. gaslighting a customer at its finest. Never again. Good luck with your future at Verizon.

Not a Verizon store. It is a Victra, which is a third party which Verizon inexplicably allows to…read moresell their products and tag on hidden fees and shady mandatory financing. Ordered an Apple Watch. When I went to pick it up they said I could not buy it outright and instead had to finance. Also we're charging $107 in "taxes". Local tax rate would have added up to $62. I don't blame the young girl who could not explain the financing rules or the additional $45 in "taxes". I respectfully asked to cancel the purchase as I had not yet paid and they said okay as I wasn't rude. I went to a Verizon store and bought no problem. Now I have both watches on my account and my new bill reflects that I have financed the Victra watch for 36 months. Excellent business model if you're Victra. Not so much for customer or Verizon

Mike helped my wife transfer onto my existing plan. Wasn't pushy and made the process smooth, much…read moreappreciated.

Outstanding service and excellent value. The pricing was very reasonable, and the quality of work…read morewas exceptional. After comparing several repair shops, this was clearly the best choice. The staff was friendly, efficient, and extremely knowledgeable, making the entire process smooth and stress-free. I'm very impressed with the results and completely satisfied with the service I received. I highly recommend this business to anyone in need of reliable electronic repairs and will definitely return in the future. Thank you!

I had my screen replaced here. I had to have my screen fixed 3 times here and each time was…read moredisappointing. The first 2x it was glitching and had a blurry camera on the screen side. The third time I came they said they would try a different brand screen. My screen was very dark, slow and low quality. I even paid for the highest quality screen. I do not recommend, go else where. *update to her response: as for the offered refund - when I called to let her know the problem with the last replacement she told me she cannot replace my screen again because it is losing her too much money to replace it again. That she can just give me a refund. I said how? She said she has to find my old screen in frustration. How is that possible? So you would put my old broken screen back on my phone for a refund? But have to look for my screen?

My wife and I have been to Salmaan three different times over the last few years for broken screens…read moreand a dead battery, and every time he's been great to work with. Super friendly, helpful, and always able to get things taken care of quickly! Most recently, I brought my phone in late in the evening with a broken screen. He didn't have the replacement part at the shop, but he made a few calls and had one delivered within the hour. About two hours later, my phone was fixed and looked brand new again! His pricing has always seemed extremely fair, and the service has consistently been absolutely amazing. Definitely recommend!!

I have already given a 5 star review but since then I've been in for a couple more device repairs…read more One was my laptop battery replacement a few months ago and today was my phones charging port. All I can say is that 5 stars isn't enough. Such friendly professional service. Thank You!