Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of. Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys! read more

WARNING: Predatory Sales Tactics and Deceptive Practices here! The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to. read more

As a long time Verizon business customer, this experience was extremely disappointing!! I agreed to try a portable router only because I was clearly told: "if for any reason you don't like it, no strings, no commitment, just bring it back and we will take it." That level of assurance reflects the kind of professionalism and transparency I expect, and I trusted it. The reality was very different. The device was practically useless in the west area of Roseville, with poor and unreliable performance. When I returned it within the stated timeframe, the manager gave me a rigid ultimatum: pay the restocking fee or deal with it over the phone and mail it back if they decide to accept the claim. That is not honoring your word. That is shifting the burden onto the customer. Between a product that does not perform and a company that does not stand behind what it promises, this experience raises serious concerns about trust and accountability. read more

Kaylee was great! She showed us comparisons and helped us get the information to make an informed decision. We would highly recommend her to anyone looking for a customer service oriented representative! read more

I have to say based on reviews for all the Verizon store in Sacramento area they were all questionable, we took a chance and visited this store bc they were open till 8pm, We were greeted by Jewels(Juliana) she was available To help us and listened to our needs and concerns, she helped us upgrade our phones within a good time she wasn't rushed and took her time to explain the process. We also had an encounter with Kevin , he was also great and helpful! The supervisor (bearded guy) he did not greet us at all when we entered the store, even walked by us at the counters while we were getting help no smile no nothing, considering we were PAYING Customers! Besides that Juliana(Jewels and Kevin ) were amazing and the reason we would def visit this store again if needed. read more

Verizon - Upgrade - Mobile Phones Near Me - Roseville, California

I had a great experience at Verizon yesterday. Needed help switching over my iPad. Taken care of by Keenan Baker. Friendly, knowledgeable, efficient. Thank you for your help Keenan! I'll set up an appointment when I'm ready for my new phone next month read more

I came into the Verizon store at the Roseville Galleria just to pick up my phone. Several other people walked in around the same time, and the employee helping another customer didn't acknowledge any of us -- no greeting, no "I'll be right with you," nothing -- even after more than 10 minutes of waiting. What made it worse is that when he finished helping the first person, he started helping someone else instead of acknowledging or checking in with the rest of us who had been waiting. I understand being short-staffed or busy, but acknowledging people as they walk in is basic customer service. It takes two seconds and makes a huge difference. Having worked in customer service myself, I know how hectic things can get, but this level of disregard was honestly disappointing. I was just here to pick up my phone, and it ended up being an unnecessarily frustrating experience. read more

Has anyone experiencing anything similar? I'm also in the middle of 2 lawsuits and one of them is personal so I don't know what to think . Verizon I've been calling for months , I just got back from Irvine , CA searching for your corporate location desperately . You guys are letting some serious things happen to me and I can't even get a hold of anyone who will actually make since . You guys told me my phone was cloned and that's was why I was experiencing all of my problems, traveling through the snow and ice of OR with no cell phone reception or nothing track my location is extremely scary !! I'm already in a certain mind set and now dealing with this has almost sent me over the edge . You guys litterally let me go into one of your medford OR locations to pick up a 17 pro max replacement due to the severity of my situation. Now all of this time I've sent back my watch that was on its own stand alone plan , the iPhone 17 and the 16 that was cloned just to try to escape from all of this wild stuff . Don't forget my air pods too!!! No one could explain the new sound they were making all the time !!! It literally sounded like a tracking noise and it would happen at the scariest times . Apple had no clue and kept saying it's Verizon and Verizon kept saying it's apple . My call logs between the both of these company's are through the roof!! My phone kept displaying numbers I didn't call , my FaceTime was being used constantly with my contacts being the recipient but I never called anyone . My date usage was insane ??? 39 gigs in one month when I don't even burn through 1.5 gigs my per month my whole 3 years of service ???!!!! Now no one can track my devices that were sent back from your corporate location in Roseville CA?!!! I am going through the worst part of my time and no one understands. I wasnt granted the perfect amazing family or all of the friends to surround my self with . I was granted the cheating boyfriend of multiple years who in the blink of a eye got so weird and just left .....now I'm homeless staying in my car that's about to be repossessed because I can't seem to get a handle on time ?? What ever happened to my phone line is still going on . I even went and got a straight talk cheap phone to escape everything. Still my new phone is insane and somehow it pops up on my Verizon account!!!! Wtf is actually going on here ?? Im all alone in this world , things are hard enough . Now I'm stuck with these insane memories and I'm running some cheap ghetto phone , I'm living in my car , and no one believes a damn word I'm saying !!! Where is my box of apple devices and why the hell is no one making any sense when calling your customer service help line!! I seriously can't handle anyone of this . Surprisingly you do remember breaking a contract and billing me 1000$ ???? Are you insane !!! My watch and air pods were paid for !! That's alone $1000!!! My phone is still on after deactivating my like 3 different times !!!! I can't even find a job because my calls and my emails simply do not get to me !!! I get notifications days after that person tried to contact me!!! This is from some story book that I dont want any part of anymore !!? I drove 8hrs and all over Irvine looking for someone to help me and I came home broken and completely let down. I don't know what I was thinking driving all of that way but now thank you for pretty much letting someone ruien my life ?! This is the worst situation I've ever been in . I cant even call my mom when ever I like . My new phone says unavailable after one ring all the time !!! Jesus no one listens these day !! I'm screwed read more

in the store i was provided some useful information. the on-line customer service is awful!!!!!!!!!!!!!! i was connected to the 6th agent before i gave up. how hard is it to tell me what phones an existing pre-paid verizon customer could replace their phone with?????????????????? read more

Andrea is the most helpful person I have talked to at any Verizon store I have ever been to. She was the only employee that was actually helpful in the store. I sat on the phone with the worst customer service representative ever for 30 minutes and she stepped in and took over to get my trade in completed and my credit put on my account. Thank you Andrea stopping the customer service representative from going in circles and trying to ruin my trade in. 5 stars for Andrea and one star for Verizon. read more

The verizon worker I dealt with during my visit did not want to work at all. I have an iPhone XR looking to upgrade. Started with us walking into the store where a worker was standing at the door. He looked at us, we looked at him - silence. We said Hi, another 10 seconds go by of blank eye stares before he says hello. Tried looking at phones for the trade in program that was advertised but he told us I would only get $10 for my phone and to buy a case from them - which I declined. Then he went on a tangent about buying phone cases from amazon are dumb. I ended up keeping my phone and not upgrading because wtf is that. read more

More like a bait and switch experience. Came in on Saturday night, they quoted me a price, then I verified the price with them before leaving as I said I would come in with Sunday morning and finalize the purchase. Gee, all of a sudden our monthly fee went from $165 a month to $250 a month just by adding 1 extra line after they assured me the extra line was only going to be $25. Very poor customer service for a 35 year customer. Lookin to go somewhere else. read more

They will try their offer you a free phone. Especially elderly, be careful. Bait and switch policy. They will offer you a free phone that looks and is more expensive. Don't take the deal without reading small print. If anything happens to it they will charge you hundreds of dollars if anything happens to it. There's a lot of old folks in the area. Don't get preyed on like my dad. read more

Verizon - Don't sign anything without reading and assuming you are getting tricked on a deal that seems good. Be prepared to wait for hours - Mobile Phones Near Me - Roseville, California

The employees at this store should teach a masters class on gaslighting. I really wish we'd read the terrible reviews from this specific store before purchasing a phone. To quote one of the employees, "what would you like to accomplish today?" as he's glaring at me. Gee, I don't know!?! Maybe the same answer twice since every single employee likes to give a different answer with a resolution that doesn't actually work? Maybe decent customer service? Maybe not having our plan changed without or consent or knowledge? The people employed by this store and the practices they follow are abysmal. I've been a Verizon customer for over twenty years and have never had such a terrible experience as this. read more

I bought my new iphone 14 Pro Max from the Apple store and they sent me to this Verizon company store to get it activated and everything from my previous android phone transferred. This location was extremely busy so there was a bit of a wait with customers ahead of me (hence minus a star). The overall experience was very good and the guy who performed the activation and transfer of all of the pictures, contacts, and other data did a fantastic job. Make sure both phones have a healthy charge as the transfer took almost two hours. Everything transferred over fine and they even sold me a genuine Apple case which the Apple store ran out of. I will definitely return as my experience here was very good. read more

Downright horrendous. I went there to ask some questions about my Verizon account. I was assigned to one helper, but another person kept chiming in. The employee that was helping me kept interrupting me, and didn't believe me for a while when I had issues with my account, and near the end when she spoke her saliva got on my hand. I've had it up to here with this store read more

I will preface this by saying that I hate writing negative reviews and rarely do so, but I feel like this business deserves it for not being able to deliver on their promises. Terrible experience here. I feel like we got the old bait and switch, which I was NOT expecting from a corporate-owned store. We were promised $800 per trade-in, that one of the phones which was out of stock would be overnighted, and activation fees waived. First, the phone was shipped 2-day so I had to spend $40 to ship it to family members who were supposed to be at our house in time for the overnight shipping. Not a massive deal but annoying. When I went in to return the trade ins they stated two of the phones would only receive $400 instead of $800. That would completely screw up the math on the deal. After a manager came out and basically said "you signed off on this so we can't do anything for you and these phones are our property now" (while I was calm and respectful) another employee suggested speaking with the original rep who set up the account. When I came in the next day the rep said she 100% remembers the $800 trade in credits that applied to all 3 phones and to not worry because she will take care of everything. Great! We left happy. An hour later she called back and said oops, that was actually wrong and we could not have the $800. All that they would offer is $125 for each line over 36 months to basically match the deal we got for the BYOD lines. All the activation fees were charged to the account, amounting to $315. I had to fight to get those removed but 3 still remained. In addition, I set up autopay through a bank account immediately but was still charged an extra $10 per line on my first bill. The discount takes 1-3 billing cycles to take effect and all of that money is non-refundable! For an account with 6 phones that is up to an additional $180 stolen. The only positive I can think of is that the reception is good in this area. A reason why we switched was their Canada coverage, which turned out to be less than ideal as after 2GB of data used per day it downgrades to 3G which is painfully slow there. read more

Horrible service. Lazy and rude employee. My son went to buy a phone and the a fat employee by the name of Danielle was very unprofessional. I would not recommend going to this location read more

Anthony is my best bud. My phone had several problems, likely caused by me. He was able to give me a lot of help after having miles of running around with Verizon service. His main helps were 1) Showing which sim card (dual sim pixel 9 pro) was being called, and 2) allowing my phone to access the Internet (2 problems). read more

Promotions are not as advertised- every single employee gave me a different quote and I've never had such a hard time upgrading my iPhone. Not sure if it's just this location but really lacking in professionalism and honesty. Spent hours here trying to do a very simple and straight forward upgrade because nobody seems to know how to do their job. read more

This was the second time I've received horrible customer service at this Verizon. I hate writing a bad review but I'm taking the time out of my day because this was so upsetting. I came in to upgrade my phone. Seems simple.. Yeah, not! After explaining to the young lady what I wanted to do, she fiddled on her ipad then said she had to go into the back to "print" out what it will all come out to be. I'm not kidding when I say 20-mintues later - I said "did the printer run out of paper"? She then begins to go over the plans... First, it's you get a free iPad for six months on THIS plan, then you get THESE channels too for so many months.. I glance up at the top of the paperwork and see my plan going from $246.28 to -$288.34.. WHAT?!? I asked for an upgraded phone, why is my plan going up.. It was an even exchange turning in my phone.. I'm confused.. Now I'm annoyed... I only want the phone. She says okay you don't have to take all this. (And she's snotty and irritated) Then looks to her coworker standing next to her helping someone else.. And, now we've got an AWKWARD situation... Making me feel like I'm in the wrong. I say, "This is awkward, I don't understand why you're getting annoyed".. "I think what I've asked for was clear, I just want the phone upgrade". In a passive aggressive grin, she says says sorry, what color phone would you like? I said White. She proceeds to spin on her heels, and this is what broke the camel's back - She turns from fake smiling at me, and I see her look at her coworker with a disgusted look on her face like I'm a problem. Her disdain for me couldn't have been more obvious... Now I've had it. I ask to speak with a manager while she's in the back. This guy says he's a manager and I asked if I could have a word. He stands there in front of the customers at the table I was standing at and wants me to explain my frustrations in front of everyone.. I said " Ummm in private away from everyone please" I begin to try and explain, and he simply doesn't care. Just nods his head and says he needs to get more information. No empathy any. I finally said forget it and leave. There went an hour of my day. I'm super disappointed in humanity. What's sadder, is I've been to this store in the past (several years ago) and never had issues. It just floors me that this is what they call professional customer service. No empathy and care for others.. read more

Quite literally the worst cell phone company around. They lock you in a two-year deal for an iPhone that's half off, but if you pay it off earlier penalized. They claim they have the fastest 5G around and most reliable yet you can't stream surf the Internet at all unless you're in very specific locations I hope somebody sues the piss out of these people for being frauds and crooks. $70 per line and I can't listen to music..... read more

Verizon - Mobile Phones Near Me - Roseville, California

Kaleigh was excellent. I brought in my 93-year-old grandmother's phone from Xfinity to transfer the number to my account. I had the bill, which included what I thought was the account number, but it turned out to be incorrect--typical Xfinity complication--and the Xfinity representative was not very helpful. Eventually, we managed to figure out the correct account details on our own and successfully ported the number. After we got home and rebooted the phone, everything was set up, and calls began coming through. I'm thankful for Kaleigh and the other staff members who stayed late to assist us with this. read more

I started Verizion Wifi early 2024 and was promised 5gig in a month or so mean time they gave me 4g lite. and the performance was poor. I HAVE HAD TO CHANGE THE ROUTER box and reset everything in my house and yard 3 times this year. Low speeds I never got the 5g promised but on more than 3 calls to the support they promised I was put on the top of the list just over 1 year now. I also purchased a land line for extra safety and discontinued it because in an emergency it did not perform as I was told, When I brought their equipment back, they said keep to or throw it away we don't want it back but they wanted $200 SURPRISE. I called support the said they had to charge me $200 on my next bill but would also give me a credit for $200 on the same bill, Feb Bill waiting for the bill Still having a problem I got a lot of buffering and low download and upload speeds. Then I kept getting a "something went wrong try again later "error I tried turning it off and on then unplugging the TV at the wall and Turning the Box off for 1-20 sec sometimes as told by support/ Please note I am disabled and use a walker trying to do all this is very hard for me to do especially at 3am. I have 2 TVs one in front room and one in Master bedroom TV#2 I called report repeatedly and they could not fix the problem. I called support on January 3 spent an hour on phone then they scheduled a home visit by tech on Jan 10th a week after this call January 10 @4pm and the Tech did a NO-SHOW. No Call January 10 after 4:45 I called Support again because of the NO Show Spent another hour on the phone doing the same things + a reset and they scheduled another home tech visit for the 14th@ 3pm January 14 just after 2 I called support to confirm that someone would be coming. THEY CONFIRMED. the support person Jensen said he would call me back to make sure the Tech showed up. The Tech NO Show No Call Jensen did call me back and I told him the tech did a NO Show No call He tried the same things and made a call appointment which I received email verification on for Jan 15 at 1pm EST another 1h on the phone Jensen left with the wifi not working at all on the 2nd TV read more

Great service we had two consultants helping us, I assume one was shadowing another. We were upgrading our phones. Guys were very patient and answered all of our questions with enthusiasm. I believe one of them was Rob, unfortunately I didn't catch another persons name. Would definitely recommend this location read more

Also forgot to mention because wanst really prevelant at the time. However. When you take back a router and say "the service went from 1500mbps down to 50 consistant and crashes once per day when im in decent range of a tower im returning it." it doesnt even raise an eyebrow from them. And instead they ask "so you are here to pick up a replacement" which is fair. I said "no i switched because of work reasons such as confidentiality / PII. so i switched over to (such and such)" and your workers first response was "oh i guess you like paying more" "I guess you like paying more"...... I guess i like working wifi that doesnt lose 1450 mbps download speeds hardcapping me at 50 but an all actuality of 10. So yeah.... i think i like paying 10$ more. Because im still sitting at 850-1000+ consistant which hasnt dropped a hair since i got it. I couldve started something in the store. But i had better things to do than argue with a bearded dude who's got that deep of a brown nose. read more

I called Verizon today and somehow they're AI transferred me to Asurion to troubleshoot a technical issue on my phone instead of help he just kept trying to upsell me to an assuring plan over and over again now I am very creeped out that he made changes without my authorization transferred me to the business team, even though I'm a consumer account kept trying to upsell even after I told him I just got home from the hospital and only want to fix my issue and not change anything on my account at least 8 to 10 times! Sounds so much like Wells Fargo now I feel very distressful that my information is going to be changed without my authorization on my account been authorizing for over 25 years read more

I don't leave bad reviews unless I have to. I didn't want to leave a review until I discovered a $30 "set up & go" charge on my email receipt after heading home with my new phone still in its sealed box. Lol. If anyone happens to read this, at the corporate "1-800" verizon stores, the "set up & go" charge is assistance for SETTING UP your phone. I was asked by the rep if I needed assistance setting up, and I repeated myself multiple times that I do not, hence me leaving the store with a factory sealed new phone. This was my first time with this store, and unfortunately, it wasn't a good experience. I wasn't explained what the $17 insurance charge was until I asked the rep if it's optional. I get that it's a sales job, and you're meant to upsell, but at least be transparent so your customers know what they're paying for, unless your goal is to not have repeating customers. I also think it's a hassle for an airline to tell you that they need to cancel your tickets, but as a customer looking to upgrade her phone, I shouldn't need to hear that conversation between my rep and united airlines as he was servicing me. My rep was otherwise nice, but I can't look past everything else. Anyway, I called Verizon, and they helped me waive the $30 service fee and gave me an additional $30 credit for the inconvenience. This will be my first and last time stepping foot into this Verizon store. read more

This store is only a corporately owned store with no real chance to deal with Verizon to have things taken care of properly don't waste your time and money in this store. I spent hours and days over a period of a month to try and get a phone fixed. Took me five minutes to go to a real verizon store read more

I went into Verizon today for a iPhone upgrade. A 12 to a 15pro with a promise of $700 for my 12 iPhone trade in. Kaleigh helped me and was awesome! She explained everything very well and was very kind and patient, which goes a long way these days. I ended up getting $830 for my 12 iPhone, so that was a bonus. First time I went to a corporate Verizon store. Which I would recommend to everyone. I had a previous encounter with a non- corporate Verizon. And was ripped off for over $350.00. So I was kind of reluctant to get a new phone. So always go to a corporate Verizon store. And check out this one if you can. read more

The sneaky tactics they use for advertising should be illegal. There are multiple instances of flat out deception in there marketing tactics. How can you get away with saying a plan is $55 a month and then right under it saying starting at $65 a month how does that make any sense ? read more

Verizon - How can you get away with saying a plan is $55 a month and then right under it saying starting at $65 a month how does that make any sense ? - Mobile Phones Near Me - Roseville, California

Worst store in the area. The level of unhelpfulness, lack of accountability, and lying should have all the employees and managers at this store location laid off and prevented from Ever entering a sales or customer supporting position again. I wasted hours and hours of my time going back and forth with the corporate store and corporate call center because of a mistake a sales rep made with our sign on offer, time I can never get back. Save your money and time and go to the victra stores, zero accountability at the galleria corporate store! read more

Slowwwwwww. Employees seem nice but are in no hurry to help anyone at all. Been waiting an hour already and they're almost all with the same people they were helping when I got here. Ridiculous. read more

Had Verizon a few years back and canceled them because of customer service at another location. Renewed our verizon acct and had it for about 3 years now. The service is alot better. We always go to the Verizon at the mall. Best customer service management and team has always gone above and beyond to help us with any issues we have.friendly staff and manager is amazing. I highly recommend this location. read more

Jeremy helped my husband & I get new apple watches. He was great, super professional & provided excellent customer service!

Garbage service. Their employees gleefully brush you off and make you deal with their trash digital assistant or wait ungodly amounts of time on the phone to get anything done. Was rudely told that they only take appointments in store and didn't have an opening until a week later. Unacceptable customer service. Verizon is by far the most expensive mobile carrier and this is bush league behavior at best. Don't know what I pay for when I can't even go to a store to get a simple change on my plan without a goddamn appointment and a week and a half wait. Why would I need to get my plan changed? Because I just got a new phone online, something I would have normally done in store. Two weeks later I am getting emails from the clowns at corporate telling me I need to change my plan back by the 20th or lose my promotional credit for my purchase that THEIR OWN WEBSITE APPROVED. Now my choices are to wait half an hour on the phone just to talk to someone or download their app to get a callback. Absolute crap. I go into Verizon stores like this and it's a bunch of twenty somethings playing on their phones, just hanging out. They send one to address you and it doesn't matter what it is now, they just say "You can actually get that done using our digital assistant", or "Call 611". I don't want to pay for this service if this is how I'm treated as a customer. read more

Great company store, they can handle anything. Wish I got the managers name for my visit today 'cause he was really good. Left satisfied, but even more so, that it was the staff's intent to make me that way read more

JAMES AND GEORGE HELPED ME REALLY WELL! High recommend, Definitely visit again, nice service. Sprint sucks. read more

Verizon - Mobile Phones Near Me - Roseville, California

not so good. the people that work at the store actually work for Vectra, not Verizon. I now have been on line in the store and online for hours at at to add a line to an old phone , No one knows what they are doing. Its been over a week to get this done. Not a happy customer at all. service on line say good things but actual it doesn't happen. I am not sure on the younger geriaction but saying to do something they should do no just say it. Verizon it s not good for you what a disappointment and nightmare. Horrible!! Years as a customer read more

We came in today to get our phones upgraded, and Jeremy made the experience so smooth and quick! Cannot say enough on how good he deals with customers, and the attention to detail that he has. He truly makes sure that all questions get answered as quickly and thoroughly as possible! Super happy with the experience! Highly recommend going to this Verizon location! read more