Not a Verizon store. It is a Victra, which is a third party which Verizon inexplicably allows to sell their products and tag on hidden fees and shady mandatory financing. Ordered an Apple Watch. When I went to pick it up they said I could not buy it outright and instead had to finance. Also we're charging $107 in "taxes". Local tax rate would have added up to $62. I don't blame the young girl who could not explain the financing rules or the additional $45 in "taxes". I respectfully asked to cancel the purchase as I had not yet paid and they said okay as I wasn't rude. I went to a Verizon store and bought no problem. Now I have both watches on my account and my new bill reflects that I have financed the Victra watch for 36 months. Excellent business model if you're Victra. Not so much for customer or Verizon read more

Mike helped my wife transfer onto my existing plan. Wasn't pushy and made the process smooth, much appreciated.

Worst customer service on planet Earth. Sabrina was really nice, but it took us 3+ hours. Do not go here unless you have all day to waste.

Spend 2 hours waiting for my phone that was "ready for pick up". Sent me to another store who also didn't let me pick up my phone. Had to cancel my order and do a ship to home. Store customer service is garbage. GM who was there is garbage. Never going back and switching to xfinity. read more

This place is absolutely ridiculous. Every time I come here to do anything they can't help me. They always send me to other places. Don't buy any phones from them. Don't do any business. I came in here last week. Their system was down now I'm coming in to return the Wi-Fi box And they can't take it. I have to call 611 and disconnecting myself ask for a shipping label and take it to the UPS. They always have some type of problem at this store. Do not recommend this Place service sucks. read more

Verizon - Mobile Phones Near Me - Roseville, California

Not up to Verizon's usual standards and incredibly poor customer service. I just wanted to upgrade my phone and instead had to waste my time waiting for her to type up and highlight "quotes" for items I specifically said I wasn't interested in purchasing. Multiple times. I do not recommend this location. read more

Definitely worth my 30 minute drive to shop for a new phone at this store. Lisa was so helpful, friendly and polite! Customer Service is extremely important to me and Lisa was spot on! Rebate and sale items were a huge help. Caleb was also very helpful and pleasant. I highly recommend this Verizon location. read more

Helped me out a lot today, called and the representative we got was very unprofessional and not helpful at all. Luckily the two store associates one of them Sydney and the other Caleb went above and beyond for me, I was very frustrated with the rep however the associates were able to help me figure things out. Thanks a lot!! You two rock!! Excellent customer service, they showed empathy and understanding as well, as a regional manager myself it was great to experience such wonderful customer service. read more

Going to this store for help resulted in what was one of the worst experiences of my life. I've never been so offended!! The guy who worked there laughed at me. They told me to leave. When I asked his name he wouldn't give it to me. They wouldn't give me the manager's info. The people were SO incredibly RUDE. Horrible experience! read more

Went in today to get a couple of new iPhones. The guy never even acknowledged that we were there. He served another customer in front of us and before he was done he got on the phone and blabbed on and on about air conditioning. A simple "hi, I'll be with you as soon as I can " or something like that would have been nice considering the 20 plus minutes we sat there . Customer service is lost on this guy. read more

0/10 young man sold us a phone with the wording and description very different from what is actually happening. It's a private version store, please go to a cooperate Verizon for any questions, purchases or anything at all. read more

Tried to upgrade phone and they automatically added screen protector case etc and an apple watch which all added to the price. We never asked for these to be added on. Felt conned and left. Good thing we asked about the details on the estimate. Will never be coming back here. Very shady. read more

Horrifying experience. "Josh" was rude and lazy. I came up to the counter and told him that I had an appointment made by Verizon to transfer my service. He didn't even look up my appointment nor greet me. He rudely exclaimed that he couldn't help me with that and he didn't care whether I had an appointment or not. Then he immediately turned to a customer who walked in. When I re asserted that this was my appointment time, he said that I was interrupting his helping someone else. He couldn't be bothered with my appointment and further insisted on calling the police if I didn't leave the store. Very lazy and rude and a horrible person. I took off work to get this done and am new in the area and I will tell everyone I know about this person and this experience at this Verizon store. Wow! I'm planning to cancel my service. read more

Verizon - Mobile Phones Near Me - Roseville, California

Mila was absolutely amazing! She made my experience so much better from the first time I came in when I worked with Leah who was very UNHELPFUL & incompetent. Leah gave me false information. Mila was able to fix everything and I was finally able to get the phone I had ordered earlier that week but didn't receive because of Leah not knowing how to do her job. Thank you Mila for everything, I appreciate your help so much! read more

Horrible Customer Service by Dacey C! I was told that I needed to give them access to my account to be in the store! I asked if that was their policy and was told yes. She was rude!!! I do NOT have to give access (my pin #) to shop for a new phone! There are so many Verizon stores in the Rocklin / Roseville area... go to another location! 7-13-2020 update - Dacey sent a message stating she had video of me yelling at her... she is incorrect! I WAS wearing a mask, my husband walked in after I left the store to get her name and to clarify that she said " we need to figure this out (MY pin # to my account), I need access to your account for you to be in this store"!!! So watch that on your video surveillance! AGAIN... Dacey C was and IS RUDE!!!!!!!! read more

Would not come back to this location. Staff are not helpful and this is the second time I'm told to call Verizon or download an app that would allow a technician to remote into my phone to fix a message issue. I know the employees name but since he looked like a teenager I don't want to blast him on Yelp. REALLY not helpful. When I asked questions about my bill, I had to ask him to look it up rather than guessing the answer. Verizon is the new Comcast. When I come to the locations they tell me to call customer service. When I call customer service they transferred me 7 different people over a 2 hour phone call. Verizon can check their records. This is not exaggerated at all. And before Verizon reaches out to me with an email for customer care, I've sent two and never received a response. After 10 years it's time to switch carriers read more

Would highly recommend this location! Came in because phone had stopped working completely and had the most stress free and quick upgrade/transfer process ever. Thank you Mila for being incredible knowledgeable and understanding! Will be back for her service again! read more

Went into to add a mifi to our account. We sat waiting for a half an hour while the one person helped another family. Don't mind the wait but another family came in and got help. Then another employee came out and when a man came in without a mask he was acknowledged and helped. Got up to leave and neither employee said a word or offered a possible time we could be helped. Been a Verizon customer for years and have ownership in a business that uses a lot of cell phones. Not a smart way to treat a good loyal customer. read more

I just called for information and the young girl was rude and cut off conversation. Poor customer service. 5-6-2020 11:50 am.

This store is amazing. Steve helped us get our new iPhones. He was very friendly I wouldn't go to any other Verizon store but this one. If the manager is reading this give Steve a raise! read more

Verizon - Mobile Phones Near Me - Roseville, California

Donia was very helpful, excellent. She was proficient in explaining all my options and additional upgrades available. This location is always my Go To store for assistance. Thank You read more

I ported 3 lines over from AT&T to my existing tablet account. It took the store over four hours to make the switch. At the time, I also pre-ordered an S8+ with the free VR bundle. When the phone came in, they had trouble activating it and canceled the pre-order to sell it to me as a new purchase. Except that invalidated the pre-order bundle. When I went to the store to get them to make it right, they tried to put me off until May 4th, which would be the last day I can return the phone. No thanks. I've given them the rest of this day to make this right. At this point, I will not return to the store unless they go above and beyond to get me the VR headset and prove to me that I am valued as a customer. I should have gotten the phones at Costco. Lesson learned. If I could give this place 0 stars I would. Since my last visit the screen protector on my phone broke so I went in to get it exchanged. Of course they were out of stock and promised they would call me when they came in. I never received that phone call. Today I went into their sister store in Antelope to replace the screen protector and I was in-and-out in less than 5 minutes. What an amazing difference a well-trained and courteous staff makes. Trust me when I say avoid this store and go to their location at Antelope and Roseville Road. read more

A guy named Jack,helped us sign up with verizon.We had 5 phones to switchover.I had alot of questions.Jack answered all my questions and he even worked after store closed to assure we had a great experience.Victra should have more people like Jack. read more

The young lady and gentleman that helped my grandpa and I get new phones were amazing! I was very impressed with their customer service and how dedicated they were to making us happy. Very very pleased with them overall!!! They transferred our old phones to our new phones exactly how it was before I didn't have to do a single thing all my apps and pictures and contacts were all there. I could not be happier with this place. I will be going back next time anyone on our family plan needs an upgrade. read more

Dacy is AMAZING I will and have to drive 45 minutes to her location but her customer service is WORTH it!! ANY and ALL help my family and I need she is always going above and beyond getting us taken care of. We truly appreciate her!! If you have any questions or concerns go see Dacy you won't be disappointed!! Thank you soooooooo much dacy!! read more

I hate that I need to take a time out and write this review but the only reason I continue to shop here is because of Steve. I don't like being called a liar . Or Insinuated that I am one. I drive the location at 955 am. Waited till 1003 and lights off, I called no answer. When I called I was treated like I was making this up. ( also told they lock the door because of theft but does that mean the lights stay off too) just saying. I am not a criminal and I don't want to be insinuated like I am read more

This store is absolutely fantastic! After being jerked around from other Verizon stores this one was able to accommodate my needs. Isaiah and all off his staff was a great help with everything that was going on with my phones that were unexpectedly not working. If you need a great place to get a new phone or just get help with whatever problem you're having with your devices this is the place to go. I would refer anyone looking for a new phone to come here!! Thank you guys so much for helping me out!! read more

Dacey was very helpful in finding the perfect phone for me. She took the time to research the best deal for me. Great customer service!

Samantha (I hope I remembered her name correctly, she's the manager) spent hours with us trying to deal with the morons at AT&T. She is a true pro and Verizon is lucky to have her!! read more

Wow. The service is unbelievable here. Steve took the time to take care of me and my family. He hooked up 6 devices for us. We are very pleased with customer service. read more

Verizon - Mobile Phones Near Me - Roseville, California

I would never come back to this place. First of, they charged me $20 as a service fee to transfer my data from my old phone to new phone but I had to go home and do it myself because they're about to close and the guy there didn't want to stay late to do the transfer for me. I was fine with it then the guy asked me to buy accessories for my phone and said he'll give me a good deal. I asked him that since I have to do the transfer data by myself, can they waive that fee. The guy said yes and so I went to the rack to pick out the accessories. I picked out about 6 items and he said it would cost me $300. I told him I can't afford that and don't want to buy it. That guy responded back and said that since I'm not buying the accessories from them, he can't waive the transfer fee that I had to do for him. That's very twisty which I don't like. My husband and I got charged $20 each to do the transfer data for that guy. I don't remember his name but he's the most dishonest salesman I've ever met. There's so much more to my recent experiences with this place that too upsetting to share. read more

She provided outstanding customer service and she even stayed late. Thank you for providing excellent service...

My wife and I received exceptional service from Henning at this location today. We were adding two new phones to our existing account and wanted to ensure we maximized each data plan (and offerings) while minimizing costs for each family member. Henning did not usher us out the door as the time approached closing... Instead he seamlessly set up our phones, answered questions, kept us entertained with pithy conversation, while literally half jogging around the store closing & cleaning it up. The day before I went to a Corporate store (albeit right before closing) and was informed I could only receive a price quote.. That I would have to return the next day to purchase.... The sales associate suggested looking at the plans online when I had additional pricing questions... Henning was able to drastically reduce our monthly costs (by well over a $100 per month) via his product knowledge and honesty. We 100% will be back to buy accessories and additional phones. Thank you Henning! read more

I put off replacing my old SE phone as long as I could - I like that size. Finally, I decided it was time to get the new SE. After looking online and seeing no options for store pick-up of the device I headed to Verizon Wireless at 10305 Fairway Drive in Roseville because they were open until 7:00 PM - I arrived at 6:30 thinking all I could do was order it. They had several in stock and I had the best phone purchase experience ever. Dacey was excellent and despite it being close to closing time she took care of every detail. She expertly worked through each step of the process so nothing was missed, I walked out with the phone at 7:00 ready to go and easily transferred all the content from my old phone. With a great protective case and screen saver installed. Dacey loves what she does but more importantly, loves helping customers have the best possible experience. Thank you Dacey. read more

Dacey was so helpful and kind, best customer service I've had at a Verizon store or any store at all! She helped us pick out our new phones and set them up, and she was managing 3 or 4 customers while she was the only one working. Thank you Dacey, you rock and you need a promotion!!! read more

I was working with Austin and he was great. I forgot the other persons name that was with him today but he was also great. They were able to get me the best prices! I'm completely satisfied! Thanks guys! read more

The reps are very nice, makes a way to set you up with a good deal for your budget. Steve helped me to get the iPhone X, he's a very cool guy give him a promotion. They all look good, and they have free cookies! Yaaay! read more

Wow! What a change in service!! We recently had rep. Erick help us with getting two new I-phones. He was attentive to our needs, we were never rushed, and he answered all questions. He even called corporate to see if there was another way to save us more $$!!! From now on, he and the store he works for is the only place we will go for help. Darold and Renee Cornell Roseville, Ca read more

Stopped by for prepaid service in the evening and everything was super quick and thorough. Friendly and funny staff! This is definitely going to be my store from now on. read more

After attempting to upgrade my phone several times at the corporate store on Douglas Blvd and waiting for an hour (and rude treatment) I went to this Fairway store. What a great-friendly bunch working there. A great guy named Steve helped me within a few minutes and trained me on how to use the new phone(I'm old and deaf). No high pressure sales environment, what a refreshing change. I'm now a permanent customer of this store and highly recommend everyone to give them a try. read more