You never see the veterinarian, the older lady in the front is quick to be rude. if you're unhappy…read morewith anything shes easily set off. It's wild when all you want is a copy of the exams preformed on my dogs. The owner never apologized nothing. in fact I was met with, everyone wants the service but dont wanna pay. I'm confused I just want a copy of the records sr .. Very odd clinic . Terrible. only thing good is they get you in quick that should have been a red flag guess that's on me! Also young girl in the exam room was a sweet . Other than that your days are numbered if you go!

I saw the bad reviews of this place and wanted to give them the benefit of the doubt, partly…read morebecause they were the only vet in town that could get my cat in asap. To begin: when I was initially making the appointment, whoever I was speaking to gave me a cost estimate of what my visit would be, but I ended up paying triple the amount. I was only going in for an examination and a singular test to confirm/deny my suspicion of what was wrong with my cat (even if I only ended up paying for just that, the cost was still double what she said). They ended up prescribing him a bunch of meds based off a previous diagnosis, which I can understand the precaution, but keep in mind there were no definitive test results yet and out of fear for my cat's wellbeing I went along with what they were saying despite what my gut was telling me, because who am I to question the experts? For one, one of the antibiotics given was explicitly for skin infections; my cat had GI issues, so I am not sure why that was even given, but again, I am not an expert. On top of that though, the amount of that medicine given to me was less than the amount prescribed, so I ran out before I was supposed to. I didn't even bother asking for more to complete the regimen because when I finally got the test results (three days after they said it would be ready!!!) all the medicine my cat was already taking was ineffective and I had to get a whole new prescription. Prior to this, every day throughout the week I would call and ask about the results and I was told something different every day-- it would be the next day at the latest, or no one was there to read the results, or the lab had messed up and needed to rerun the test. All of this hassle for a whole week just for my cat to get diagnosed with a tapeworm. I then inquired if the new prescription was truly necessary compared to dewormer from the petstore, and whoever I was on the phone with said they did not know and No One was in the office who would know that answer. Seems ridiculous that not a single person in a veterinarian office could answer that simple question. I ended up purchasing a cheaper alternative with the same active ingredient in the one they were going to prescribe. This is not even mentioning the body language and tone discrepancies I encountered with some of the front desk people. I am not one to ever write reviews like this because I know that sometimes people are just not having a good day, but in my experience this past week, it seemed consistent that this vet office is just not the best option to go to in Huntsville.

I am confident that my Shepherd Perrin has received the best care from the doctors and staff at…read moreTender Paws. I am glad they give you options and allow you, with complete information, make the right decision for your pet. The Techs, Medical office staff and Doctors care about your pet, and they care about you also.

We were new patient and they saw her right away and did their very best to help Ethel feel better…read moreas soon as possible!!

Dr Kitten explains the tests needed and gives suggestions for the best way to care for my sweet…read morelittle foster guy.

To preface, people can be very critical with reviews, especially when faced with an emotional…read moreburdened of an animal vet visit. We should all be encouraged to truly evaluate our responses before submitting them as this can really hurt small incredible businesses like this. On to my ~personal review, And I will keep it brief. They are incredible. Very caring. Very compassionate. And very mindful of your wallet. Highly recommend.

Dr Kerry is such a kind and loving Veterinarian. .She listens closely and truly looks at the…read moreanimal with understanding and wisdom. I trust her very much and appreciate her holistic ways. -MKane

I am extremely disappointed with my experience with Dr. Kerry's Pet Vet…read more On Monday, I took my dog to another veterinarian for an ultrasound because I believed she may be pregnant. The ultrasound indicated that she likely was not pregnant, but that she appeared to have pyometra, which can be a serious and potentially life-threatening condition. Because I wanted a second opinion, I contacted Kerry and asked if I could bring my dog in. I was told I could come in Tuesday morning at 9:30. At 9:18 Tuesday morning, my babysitter unexpectedly canceled. I have a one-year-old at home, and because my child normally goes down for a nap around 10:00, I immediately contacted the office to explain that I could no longer make the appointment. I specifically sent a text explaining the situation and apologized. I want to point out that text messaging has always been the primary way I have communicated with this clinic, and it has also been the primary way the clinic has communicated with me. Because of that, I had no reason to believe that sending a text to let them know I could not make the appointment would somehow be considered failing to notify them. The office later called me while I was unavailable. I followed up by text to apologize for missing the call and explained again what had happened. I also sent an email with my dog's veterinary records and apologized again while explaining the situation. I received no response to any of these messages. This morning, I called because my dog's condition had become more concerning. She was no longer eating, and she was throwing up after drinking water. I was trying to reschedule and get her seen because I was genuinely worried about her. Instead, I was told that they did not want me as a patient because I had "no-called, no-showed" and supposedly never contacted them. That is simply not true. I contacted the office immediately when my childcare fell through, followed up when they called and I couldn't answer, and sent an email explaining everything and providing my dog's records. What was most upsetting was the way I was spoken to on the phone. Rather than simply discussing the missed appointment or helping me figure out how to get my dog seen, I was scolded and repeatedly interrupted to the point that I ultimately had to hang up. If there was a missed-appointment fee, I would have completely understood being charged one. Honestly, I would have rather been charged $150-$200 for missing the appointment than be scolded and spoken to like a child. A fee is one thing; being treated disrespectfully when I had genuinely tried to communicate with the office is another. There is another issue that has bothered me about this clinic during my previous visits as well: I am routinely not given pricing upfront. I have repeatedly left the clinic experiencing significant sticker shock because I wasn't given a clear estimate or explanation of what services would cost beforehand. I believe pet owners should be given transparent pricing whenever possible so they can make informed decisions about their pets' care. I completely understand that veterinary offices have busy schedules and that missed appointments can be frustrating. I also understand having a no-show policy. What I do not understand is refusing to acknowledge the communication I actually made, especially when I was contacting the office because my dog may have a potentially serious medical condition. I was not asking for special treatment. I was asking for a second opinion and then trying to get my dog help when her symptoms became worse. Based on this experience, I would not recommend this clinic. Compassion, communication, and transparency matter especially when someone is scared and trying to get medical care for their pet.

Love Dr Buchanan and her staff! Easy to make appointments, never have to wait, and very good with…read moreour dog Sergio.

My son's shih tzu needed medical attention, due to a liver infection. I told my son that I would…read morepay for her to be treated and if she required surgery. I called the vet office on Tues., Nov. 7 to give them the information on my credit card. I told them, at that time, that I would be going out of state the next morning and would be back on the weekend. My son had an appointment to take his dog in on Thurs., Nov. 9. After the dog was treated, the information they submitted from my credit card showed as invalid. I don't know if someone transposed a wrong number or whatever, but I gave them all my correct credit card info. before I left. They began harassing my son and daughter-in-law over this, instead of waiting until I got back to take it up with me. They threatened to call the police and file a police report on them if the amount wasn't paid by the next day (Friday). My daughter-in-law reminded them that I was out of state and that I was the one responsible for the bill. That didn't deter them from continuing their threat to file a police report. There was absolutely NO NEED to do something so absurd. I called them early Monday morning (Nov. 13) and gave them the information AGAIN from my credit card. There was no problem at that time. Everything went through. My son has a business, and he doesn't treat his customers like this. They should have waited until I got back and dealt with me - not them !! The problem was on THEIR end, not on mine. I would NEVER refer this clinic/vet to anyone. There was absolutely no need to create such drama. Where is the compassion for the animal ??

Painfully unreliable scheduling process. I texted 5 days in advance to get a cut and clean for my…read moredog. Received one response per day until 7pm the night prior to requested appointment (which I was then told no). The explanation I received the night prior was that bookings were well far out, and there may have been a pending cancellation. This is information that they should have led with, but instead was led on. For those with a busy schedule, don't bother trying to schedule an appointment. It was clear to me customer service and booking appointments isn't a priority to them.

II informed the owner that my dog was very anxious and could bite and that I needed at least 2…read morehours notice before they arrived. She said they would be here around 3-4 so I plqnned to give meds at 130. The groomer arrived before 2 without a call and brought max back in to let me know they have a policy that they dont groom dogs that bite. The owner never called back to make other arrangements or discuss the problem. I would not recommend this business at all. Poor communication and business practices.

We came to Cleveland Animal Hospital for euthanasia for our 18 year old lasso apso. Dr Bob was soo…read morekind and compassionate. I highly recommend him. He truly cares for the animals.

Convenient location , The staff was very friendly and the Veterinarian was very caring and…read moreunderstanding.,Definitely recommend this place

If I could give zero stars, I would…read more I set up an appointment to tour the facility over a week in advance. When the day came for my appointment I called and tried to confirm. No answer. Called 6 times in total. We drive over 30 mins to the property and are ignored at the gate. Still no answer on the phone. This place has TERRIBLE COMMUNICATION. If they don't care enough to answer their phone or keep their website online.... I WOULD NOT TAKE MY DOG HERE. DOG OWNERS BEWARE. ZERO STARS.

I am absolutely over the moon about this grooming business! Although my 3 toy poodles were super…read moretimid and scared from past experiences elsewhere, they left this groomer relaxed and happy. I was very worried that the groomer would make me feel like a horrible dog mom, due to how they looked coming in, especially my apricot one that had very bad mats in multiple places. But Brooke never said a word and was super sweet and professional, and all 3 of my babies ce out of there looking beautiful!!!! Thank you Brooke!!! We will definitely be back often!!!!