I been coming for several years. But the service has gone downhill. I had to pay full price for a…read moredisastrous trip . I had to tell her quit several times. She keep on making it worst. I had to pull my hand back and told her I was leaving. Because she was doing a horrible job with my manicure . My pedicure had many shortcuts. The polish was only one layer and uneven. Helen the owner was out of the country. So her ladies had the customers answering the business phone making appointments. They completely ignore a man who came in to inquiry about something. I had to tell him as a paying customer during a service that the owner was on vacation.

Did a great job & she took her time doing my feet. Felt amazing. 5*!!!!! I'd definitely recommend…read moreall the ladies to go here!

I've usually had a great experience at Posh Nails, but the last few visits have felt like the…read morequality has been going downhill. Unfortunately, my most recent experience was the final straw. I'm not usually one to complain because I understand everyone is human and mistakes happen, but this was by far the worst service I've ever received here. I initially requested my usual tech Mimi but more recently she has been staying busy and have had a few different techs these last few time. My pedicure tech started off well, and the foot massage in the beginning was honestly the only positive part of the experience. After that, things quickly went downhill. She would reposition my foot herself, then somehow end up pushing it and blame me for "moving," even when I wasn't moving at all. At one point, she kept readjusting my foot and lightly slapping it while saying, "No move," which felt rude and uncomfortable. While clipping my nails, she repeatedly tried wiping the clippers on the towel under my feet, but in doing so, she poked/stabbed my feet several times. Thankfully, she didn't fully break the skin, but it was still painful and concerning. When it came time to paint my toes, I watched her smudge the polish herself, yet she again blamed me for moving. I asked if she could fix it, which she did, but then she dropped the polish brush onto my pants and leg, leaving polish on both unknowingly to me, ensuring me that it was not on my skin or pants. She also smudged the same toe again during dropping the brushed, proceeded to look right at it, tapped my foot, and smiled without properly correcting it. The final part that really upset me was the massage. I had paid for a 5-minute massage, but she did it dry without using any lotion. When I asked if she would be using lotion like in my previous appointments, she simply said, "No, no worry." It was extremely tense and uncomfortable -- honestly the least relaxing massage I've ever had. To make matters worse, she started the massage around XX:50, realized around XX:51 that she hadn't set the timer, and then changed it from 5 minutes down to only 1 minute and 30 seconds, ending around XX:53. At that point, I was so frustrated and uncomfortable that I just wanted to leave. I had somewhere to be afterward, which is why I got the pedicure in the first place, and once I left (changed clothing) my friend noticed there was still a very noticeable spot of dried polish on my leg from when the tech dropped the brush. I was honestly embarrassed and extremely disappointed. This is the first time I've ever felt the need to leave a complaint about any service. I've always enjoyed coming here, which makes this even more disappointing. I truly hope management addresses this, because the level of care and professionalism I experienced today was unacceptable. I wasn't even able to get the tech's name.

Was looking to pamper my mom and myself with a mani pedi, this was my third time visiting the…read moresalon. My mom's service was in impeccable. She's 83. However, the tech that did my nails when I showed her a piece of rough skin under my feet smaller than a mustard seed wear my Birkenstocks rub and she frowned up then I showed her the back of the heel and she frowned up again. I'm like lady you're in the wrong business and I still tipped her just rude, she didn't refuse my tip. Then she put me in the nail dryer and never saw her again. I believe I had this name confused with Plush Nails, however where do you go in Baytown without having to drive into the city. The nerve of these ungrateful people liking they're doing me a favor. The atmosphere It's mediocre. Thanks for letting me know that you didn't appreciate my business.

Friendly atmosphere and fantastic nail techs. My sister and I went together because this is her "go…read moreto" place to get her nails done.

Been here a few times for pedicures. They are always so nice and do a very good job. It's clean and…read morecomfortable inside the place as well.

I'm a retired Nail Boutique 20 year business owner with 30 years experience…read more I get my nails done at Herbal Nails & Spa. I only put my hands in good hands and it's Definitely Herbal Nails and Spa!

I received a sealed gift certificate for Christmas. When I opened it, I realized the date expired…read more It was an unintentional mistake. I called the salon thinking surely they would honor it but they refused. That is basically theft. I was a patron there for years but I quit going bc they raised prices and I had issues with my Shellac chipping quickly.

Love my tic tac nail salon They are very professional,…read morefriendly and helpful . Ask for Joseph and Tracey Very flexible on appts most of the time

Nikki was amazing I came in with an expectation and her recommendations exceeded them.read more

I was set up with a young male tech and he managed to drill through my nail when removing old…read morepolish, causing it to bleed, and the later burned me badly when he was curing the gel on my finger with the uv light..still charged me 65 dollars. After that experience, im just going to do my nails myself. I know I can do a lot better than that. Painful experience and the last for me.

I wanted short overlay French tip nails. Almost 3 weeks later and they are not lifting and look…read moregreat. Tammy was my tech and I'll definitely be a returning customer of hers. The other techs seems friendly and the salon is clean and beautiful.

I have been going to Annie for a month now and she has been doing an amazing job at my nails!…read moreEveryone is always happy all the time. The atmosphere is lively. They serve complementary drinks and the service is always above par!

Called ahead for a quote on shellac refill and a nail trim... it was quoted $35-$40…read more I'm like ok great!! I'll see yall in a bit. Get there and the customer service is excellent Lisa took me in immediately no wait . She filed my nails and kept filing and I was hopeful like ok she is about to do something great but NO . Lisa then started trying to mold me a nail that now looks like pebbles ruby pebbles i absolutely love the color I chose but my nails now look like small ruby pebbles. Then she started talking about the price and how it will be extra for a trim $5 more and how winking to me saying but for you it's ok no charge... kinda hinting to me she was hooking me up. Excuse me Lisa I have no problem coming to pay for a great spectacular job done well and excellent customer service please don't wink at me like we are doing something illegal. Great customer service gave me cold bottle water but idk what you call this job Lisa did but I will not be back.

I took a chance at elegance nails next to subway on Garth Rd. I must say I was a bit nervous to go…read moreinto a new nail place I did not know. However, I am so glad I did!! The customer service was excellent! Most places on Garth Road have rude people working but a lot has to do with the language barrier, but this place was awesome. The prices are absolutely reasonable compared to most, and care about your well-being while in their salon. I could not keep count of how many times they asked if I wanted something to drink, and if I was okay. Definitely will be coming here again! Vivian did an excellent job on my pedicure, and David did a great job on my nails. And did I mention I did not have to wait at all? RECOMMENDED!

It was so relaxing. Everyone was welcoming and nice. Chair was comfortable, and They did a good…read morejob! I will be going back.