The WORST customer service I have ever experienced!!! I never write bad reviews (especially this long) but this needs to be said! I stumbled upon this nail salon around the grand opening and have been going ever since. They were good at first but the customer service has really fell off and the staff isn't friendly, especially the manager! I have been going to the same nail tech- Lee, from the beginning too. I never do too much with the designs (mostly frenchies) but they never have a natural (pink/white) base coat for any type of French style and he always says it's powder when i show him a pic (I get gel acrylic overlay). So i can rarely get what i want and since you can't make appointments it's usually a wait. Despite that, I continued to go because Lee did a good job otherwise. Until yesterday, I just wanted to try to get a French again but with a color besides white and was unsatisfied due to the terrible nude base coat used. So Lee offered to take off the polish and just do a solid color, which i agreed to (didn't really have much of a choice).
Immediately after he finished, the rude nail salon manager (V) spoke up for him and said he doesn't want to do my nails anymore smh. Even though, i felt that was wrong as a loyal customer, I just said that's fine. She proceeded to go on and continue to be rude and try to go back and forth with me being nasty. They clearly just don't know how to treat loyal customers (I have seen similar complaints).
So now I have to find a new nail salon because the manager made me uncomfortable and make comments as if she didn't want me to come back. I'm spending my money so I should be able to let the nail tech know how i would like my nails to be done and be able to express if they do a job that's not what i wanted/asked for, without being treated so rudely. Especially, since they don't have basic base coats that complement Frenchie colors. Kim does do a good job on my pedicures so it's a shame can't get them anymore. It's so hard to find good service nowadays and it's frustrating! Treat your paying loyal customers better- Lee and V! Disgusted and disappointed in my treatment!! read more