Just moved to the area from California and I'm truly impressed with the customer service that this…read morefacility has. Staff members were ready to help when I needed it.

Friendly people make this a great place to give your business. One star deduction because I needed…read morea Keychain and their display was almost completely empty

Lyman Lumber does not stand behind the product they sell. Our Townhouse association has defective…read moresiding from Ply Gem and we have 11 units with splotchy siding. Ply Gem is only approving 8 for replacement. Ply Gem knows it is defective and for the past 2 years have to continually fight for more approval. Lyman should make it right for all owners in this association and put more pressure on the supplier. Do not buy Ply Gem branded siding, the product and customer service is horrible.

From the owner: We have 4 divisions throughout Minneapolis/St.Paul and surrounding areas -…read more ABC Millwork specializing in custom millwork and designs ABC Truss specializing in roof & floor trusses ABC Kitchens specializing in Kitchen remodeling CCC specializing in providing framing, siding, and finish carpentry

Very personalized service. Very helpful and considerate employees. I'll do all of my future…read morebusiness here for sure.

I recently bought retaining wall blocks, brick pavers, gravel, and sand from them -- about $1300…read moreworth. ISSUE #1: They delivered the wrong color retaining wall blocks. When I questioned the driver, he insisted they were the correct color. So I installed them. I needed a few more, and when I went to pick them up they brought me the correctly colored ones, so I asked that they come and pick up the installed ones (which I uninstalled before they came, but I did not haul them out to the driveway) and replace them with the correct ones. ISSUE #2: The same driver that insisted my blocks were the correct color was sent to pick up the wrong-colored blocks. He needed to go into the backyard to collect them one by one. I was not home at the time, but when I returned, the gate through which he had to pass 30+ times was sprung (i.e., it had been forced to open further than the hinges were designed to open, thus bending the hinges so that the gate would no longer close completely). Though I did not see this happen, there is no other person who would have been at our house that day, let along going through the gate. I informed the business that this had happened and they said they'd send someone out to take care of it. A week later, I was tired of waiting to be able to close the gate in order to contain my twoLabradors, so I bought new hinges and fixed it myself. A few days later, when I returned the wooden pallets to the business (in order to get my deposit back for them), I mentioned that I'd like some consideration for this. ISSUE #3: The "clerk" at the register adjacent to the one I was at spoke up and said "That's not the way it works! I'm one of the owners. I spoke to the driver, and he said the gate was open and he didn't touch it." I said "So, my claim is totally discounted because your driver said he didn't touch the gate." He said "yes". I said I'd had multiple problems dealing with them, and he said dealing with my order had been a total disaster, and directed me to leave in an aggressive tone. I must say that all of the other employees that I had dealt with were very helpful and friendly -- noticeably so (ignoring the fact that the driver had been dishonest about his mistake). However, this part-owner's very aggressive and unfair approach totally soured me on this business. UPDATE: After I emailed the part-owner (who was the offending party referred to above) indicating that I had posted this review and a similar one with the BBB, he treated the issue with the type of attitude that a customer should expect. He reimbursed me for the cost of the new hinges plus $20 for my time to replace them. His emails to me on this issue were much more civil than was my one encounter with him at his business.

If I could rate lower I would. They did the work for our builder in our new home. The quality of…read morethe installation was horrible. Tiles in shower are not flush, metal trim corners were not mitered to meet. Simply cut flat and grout packed in if they didn't meet. When they came out to fix it they damaged the tiles around the tub and fireplace while removing the trim and both had to be retiled. Tiles on floor are coming lose. Only wonder how long before the shower walls start to crumble. I called them last week about repair work they were doing at our home this week and was told by a supervisor that they don't speak to home owners, only the builder. WHAT!! They were supposed to come and do repair work this week and didn't show up.They never called us or builder to say they weren't. Apparently this has become a norm for them. We will never do work with this company again.No pride in workmanship, no respect for customers.

UPDATE: I finally received a response from someone else at the company (not my initial salesman.)…read moreHe was very apologetic and offered to credit us for the product we didn't use, which was appreciated. With this last part of my transaction mostly amended, it was overall a good experience working with Acoustical Surfaces.

Consistently sent wrong product and/or defective products…read more Would not give a refund on products only a 25% discount on next purchase. It was their error. Unfortunately, I live in another state and could not take them to small claims court.