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The Old Town Laundrymat

2.6 (5 reviews)

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Express Coin Laundry

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2.8
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for context: I washed allllllll of my linens towels and couch blankets the same I have done the…read morelast year I have been coming to this laundry mat. I was there early in the morning to do my clothes then came back around 5ish to do my linens. I put all of my items in the large $11 washer (as I do every single time as long as one is available). Then I do to dry and spilt it all up (again as I do every time) linens and blankets in one drye, towels in another and my couch blankets (for my dog) in a third dryer. I started the linens and put enough time on high for 1 hour $3 (again as I do and have done every single time I have ever washed and dried my items) then move to fill the other dryers. Then I noticed dryer 110 ( dryer with my linens) was not spinning. So I had to take all my blankets out and put them in about her dryer, 116 which was making a lice but spinning so I thought nothing of it. And ran to do an errand. By the time I got back on of my SILK pillow cases was stuck in something at the top of the door. I got it loose and pulled all of my linens out to start folding them I noticed every single one of my SILK pillow cases was snagged and had holes in them. This was NOT the case before. I immediately called and sent photos to the manager. She did not answer my call and did not return my call until the next day while I was at work and could not take her call until I called her back. All she is trying to make right is giving my $3 and will not reimburse me for my pillow cases that her dryers ruined!!!!!! instead she is trying to tell me what I did wrong when I did the same exact thing I have done every single time I wash anything. She is then trying to tell me I didn't send her proof of the pillow case stuck in the door, i sent her three pictures of my pillow cases. She can look on the security camera for validation on the stucco pillow case but I have a feeling she won't. she also tries to tell me that she checked the dryers and nothing got stuck, well how do I know she didn't just throw one towel in there to check and not the equivalent to what I had drying in there. The money I spent on the silk pillow cases is no where in comparison to what silk pillow cases really cost, I got them for $20 each pack. She still will not provide an offer or negotiate something right for the damages to my silk pillow cases due to her dryer. This isn't even the biggest laundry mat, and washers and dryers are always out of order!!!!

I really like this laundromat because it is self-service clean easy to get in n out. I feel safe…read moregoing alone at night as a woman. The owner is pretty friendly she always say hi and ask if I need anything..

The Old Town Laundrymat - laundromat - Updated July 2026

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