Since 1969, Maxfield is the OG cutting edge fashion and design concept store in West Hollywood. The…read morestore was started by Tommy Perse and this iconic location on Melrose Ave. opened in 1985. The store's striking brutalist concrete architecture is the perfect stage for the latest fashions and curated vintage pieces showcased inside. I've always been so impressed by the service at this Maxfield location. You are greeted at the door and the sales people do eye you up and down to see what you're wearing and your personal style but they are courteous and trying to help you find what you're looking for or what brands you like. Luis Rodriguez helped me and my friend this last visit and he is simply outstanding. Such a great eye for detail and so knowledgeable and passionate about Maxfield and everything they have in the store. Really helpful, and he made my friend's visit to the store special and he loved his purchases. This store has always been extremely cool and cutting edge and brought the work of so many new designers to LA. The avant garde design tradition has continued with their installation of a Jean Prouvé 1957 pre-fabricated "Structure Nomade" which was brought from France and reconstructed next to the store at 8825 Melrose, with a 100 year old olive tree planted next to it. They showcase stunning fashion and art installations inside its glass walls. Maxfield also has a dramatically designed Chrome Hearts store (by appointment only) next door on Robertson. You can inquire about it in this store. Maxfield is like a modern art museum with the statues outside, the stark angular concrete walls, the single large display window facing Melrose, the beautiful and dramatic lighting at night and the way everything is exhibited inside. It's definitely a must see in Los Angeles and there's nothing else like it. Items can be very expensive but they also have a fabulous sale at the end of each season that shouldn't be missed.

I don't usually write any reviews after purchasing an item. However, Maxfield indeed deserves the…read morehighest appreciation for their service on delivery and customer service. When I picked my delivery up and opened it (I ordered it for the delivery to Montréal), I was mesmerized by the packaging. It was evident that the team has done it with care and high-level quality! As regards to the customer service, it was just perfect!! The store employees are ready to help!!! My selection was a Dries Van Noten leather jacket. This luxury item is not only great online, it is memorable in terms of its design and care given by those who packaged it!!! I'd like to thank Melissa (the employee) and the one I talked to over the phone who definitely care to provide the best service possible! Dries Van Noten is of one those luxury brands which deserve the top tier service! Maxfield LA definitely did it!!!! Thank you so much/Merci beaucoup!!!

DO NOT BUY CUSTOM LEATHER JACKETS HERE…read more These guys have no idea what they are doing when it comes to measurements and tailoring and have terrible customer service to top it off. I wasted $1,600 on a leather jacket that's 10" too big for me and they won't exchange it or give me my money back. I stopped into the store one day, and a woman named Mary extolled the many benefits of a custom tailored leather jacket, mainly the specifics of how well it would fit. I bought one, and she took my measurements for it at the store. Nearly six months later it arrived and was WAY too big (see photo #1). We arranged for a return and she asked me for my correct waist size. I told her (and this is in writing via email exchange "I wear a size 32" jeans") and she assured me that would be enough for the correct jacket to be sent. Another nearly six months go by, and the new jacket arrives. And low and behold, it is again way off in the waist. I measured the waist (see photo 2) and it corresponds to a size 44" jeans. And now the store is accusing me of having worn the jacket and refusing to process my return, sent the jacket back to me, and refuses to answer my calls or emails. I spent a year dealing with these clowns. They are negligent and have no clue what they are doing. They got the measurements wrong not once, but twice in row! And now because they don't want to have to pay for the jacket (presumably the manufacturer is not to blame so they would be stuck with the bill) they are looking for loopholes in their return policy to stick me with the bill despite the fact that this is clearly their fault. DO NOT BUY THINGS FROM THIS STORE - THEY HAVE TERRIBLE CUSTOMER SERVICE, AND HAVE NO CLUE WHAT THEY ARE DOING

I have been coming in and out if this store for years. I often stop by just to say Hey! to Mary and…read morewhoever might be on 'duty' that day. Mary, has not only become a friend; but her style and 'backbone ' are a welcome relief from the usual bland retail mentality. I see some of the negative reviews and I'm amazed because this has not been my or my numerous friends experiences who have been introduced to this business by me. Ce la vie!

Among the most tasteful and inviting clothing shops in LA. Often in tandem with higher end…read moredesigners, retailers become less and less accessible. Not Noodle Stories. Comfort is replaced with unease. I don't see that as much outside LA - probably because if good retail environments were as unfriendly as they are here they would see massive complaints. LA ppl expect it. After all, most good places in LA aren't friendly. Anyways - having lived away from LA for a couple years now I do like a more inviting shopping environment. H. Lorenzo just doesn't cut it. My only gripe is that Noodle Stories has very few menswear, and only a handful of unisex items. Oh how I wish there were an entirely separate store.

Honestly their clothes are okay.. but the customer service here is terrible! My friend and I both…read moreagree the women sales person working there was so rude. All I asked was where they source the clothing and she made such a snarky comment and did not try even make eye contact. She just acted very pompous. Due to this I will not even recommend or come back ! You can find better customer service at a lower end clothing store.

Very cool inventory, especially the Store branded T-shirts that are thin and comfortable. But, as…read moresomeone who doesn't live there, it was difficult to figure out whether they were open or not. They have several Store fronts in a row and some of them were papered over and I found an open door which was not the address of the shop. They were taking some kind of inventory, but the shop was supposed to be open, which is why I walked over there. They somewhat reluctantly agreed to let me shop even though they were busy in the The Other store doing something else. At that point, I found some lovely merchandise, purchased it, and they agreed to do a charge send so I didn't have to pay Sales tax. I gave them praises in my Airbnb review. So it was worth it overall, but I did not like the snobbishness of them telling me that their customers know how to find them. I guess they just don't care about people who don't live there giving them business.

This is hands down my favorite store on the planet. It has the most unique and beautifully curated…read moreselection of pieces that you do not see everywhere else. The girls who work there could not be friendlier or more helpful. I literally want t buy everything they have! I also ordered a gift online for a Christmas gift and without me even asking, it showed up perfectly in tact and beautifully wrapped. They really care about their merchandise and their customers. I wish we had a store in San Diego! I only wish I could give 10 stars.

Worst Customer Service Ever!!!!…read more DO NOT COME HERE if you don't want to experience terrible service from people who clearly don't care and even get upset when you point out their mistakes. My husband and I arrived 15 minutes before closing, already knowing which shoes we wanted to see. A young male employee approached us and rudely asked what we needed. Despite his attitude, we politely asked to see the shoes. He returned with a box and said, "Here," but when my husband opened it, it was the wrong pair. My husband approached him and said, "Excuse me, we wanted to see this shoe," and the employee responded with, "IT'S THE SAME STYLE?!?!" My husband replied, "No, it's not," and showed him the difference. The employee then began to apologize, saying he didn't know. My husband told him that if he didn't want us there, he could've just said so, and if he didn't want to help, then he shouldn't have offered. This employee should not be working in customer service. We came in ready to buy three pairs, but because of the poor service, they lost our business--and earned this review instead. To the store manager: Please let this employee know that good service goes a long way. We've shopped here before and had a much better experience. This review isn't meant to bash the store, but to point out that the wrong employees can seriously damage the reputation of a small business.

The best place for work shoes, and everything else you need. Great service & selection! Came in and…read morefound exactly what I needed in less than 10 minutes.

This is one of the best curated shops / spaces that I've been to in a long time. More than just a…read moreclothing store, everything feels like a work of art. I got so much inspiration just walking around and seeing all the pieces in their collection. There are so many brands, some that I recognized, and a lot that I haven't. So yay for discovering new small brands. People here are really cool and welcoming and allow you to have your space and look around but are there and helpful when you need it. Things are definitely on the pricier side but I do think you pay for the quality of the pieces. I came in with a friend and half of their closet is Mohawk and they swear on their quality and longevity.

I really enjoyed the selection, very finely curated, but the service I received from Carl has left…read morea bad taste in my mouth. He was very cold and when asked for a size he told me he was going to check, but never returned. I had to ask him what happened with checking he responded with "oh that's our last size". Compared to the service he was displaying to other customers he was attentive, but blatantly ignored and dismissed me. Did not purchase anything and will never give my business to a store that operates like this. Would not recommend going here when you can buy everything they have online elsewhere, when the point of going in-store is to have a pleasant shopping experience and this was the opposite.

No returns on shoes because of Covid? Unacceptable…read more Then when I email customer service it took almost a month to get a response so then it was too late to dispute with my card as the shipping time had already taken soooo long as it was.. Never support this place, go spend your money places that actually respect clients money & attempt to make things right. After saying there was nothing they could do they stopped slreaponding to my emails, this is mularkey

Great clothing, cool vibe....BUT unfortunately Tony, horribly aggressive and a bit condesending…read morewhen coming to solve "customer service" issue. Ordered a 300.00 sweatshirt, waited for delivery....never shows up and blames UPS/myself for issue and has a very uncomfortable conversation with me over the phone....sorry, Bro that it was 5 minutes before you leave on a Friday, but GUEST service is key in todays' economy and guarantee no further business from me or my pals....sorry to the owner that allows his/her reputation to be tarnished. Good luck! Not my vibe....

I just don't think I'm their customer as no one said hello to me when I was there. I was in retail…read morefor decades so I always try to make myself open to it. I was, in my opinion, dressed nicely. Who knows. Anyways, it's basics with high prices. I don't see myself going back in.

I am not a big shopper nor am I sophisticated. Now in my early 70's, I expect to be overlooked…read morewhen I go into a chic or hip clothing store. So I was totally unprepared for the genuine friendliness, attention, helpfulness and general good vibes at the Everlane store on Abbot Kinney. The stylists (shop girls) seem to have one goal...to help cusotmers find items that they truly love and to have a lot of fun doing it. I give this store a major thumbs up!