I've had several experiences with The Tumi "store" recently. I made a purchase online in December…read morethrough the App. It arrived successfully, however it was supposed to be monogrammed. It was NOT. But a note attached said that I could take the product to a Tumi store and they could do it for free. During travels during the Christmas holiday through several airports, I stopped by the Tumi store at BWI airport. They were VERY helpful in giving me information, but could not do the monogram on my product. They gave me the consumer service phone number to contact later. After MANY attempts calling that number, I finally was able to connect with a customer service representative. She asked me to take photos of my product, the sales receipt, and other information and send to the company. All I have received was a text saying that my information was sent to upper management. I'm now waiting for any response after over a month dealing with this issue. I won't purchase any Tumi products until this issue is resolved. As a side note, I do LOVE my Alpha roller bag which has served me well for several years!

Came in the middle of the day .one person working that does NOT know how to work the system or look…read moreup information in the system .. was Zero help .. not ok for a high end bag store

No returns on shoes because of Covid? Unacceptable…read more Then when I email customer service it took almost a month to get a response so then it was too late to dispute with my card as the shipping time had already taken soooo long as it was.. Never support this place, go spend your money places that actually respect clients money & attempt to make things right. After saying there was nothing they could do they stopped slreaponding to my emails, this is mularkey

Great clothing, cool vibe....BUT unfortunately Tony, horribly aggressive and a bit condesending…read morewhen coming to solve "customer service" issue. Ordered a 300.00 sweatshirt, waited for delivery....never shows up and blames UPS/myself for issue and has a very uncomfortable conversation with me over the phone....sorry, Bro that it was 5 minutes before you leave on a Friday, but GUEST service is key in todays' economy and guarantee no further business from me or my pals....sorry to the owner that allows his/her reputation to be tarnished. Good luck! Not my vibe....

Best clothing so well made the jeans are the best fit!!! The salespeople are so knowledgeableread more

Long leather coat was made in India, didn't really feel like being top notch quality.read more

I recently picked up a pair of G-Star's waxed cargo pants from the Melrose flagship, and they…read morecompletely deliver if you want an aggressive, sharp streetwear look.The aesthetic is fantastic. Jennifer, the stylist, was very helpful and informative. The specialized waxed coating gives the denim a rich, slightly glossy finish that mimics the premium look of leather without any of the restrictive stiffness. Combined with G-Star's signature 3D architectural paneled tailoring and tactical asymmetric pocket layouts, the pants have an incredible, structured silhouette that holds its shape perfectly.Comfort-wise, they are surprisingly flexible. Even with a narrow, skinny leg line, the high-recovery stretch denim allows you to move freely without feeling constricted or bagging out at the knees by the end of the day.

On November 10 my husband & my self Visited this location on melrose Ave to do an exchange the…read moreyoung lady asked for a receipt (rudely) my husband asked her why was she so aggressive and she said "I'm just doing my job" she kept being very rude ,He mentioned to her he wanted to do an exchange and she had another associate help him. I overheard her go to the back room and talk loudly about us to another associates stating "she was not in the mood to help us" in the end we want to Thank the two the gentlemen who did help us with our exchange we ended up buying additional items had it not been for them we would have not purchased anything . As far as the girl with the purple hair she can learn a thing or two about "doing her job" and having some Customer service

Beautiful store - as expected from Mr.Owens. Always a pleasure to look through the items /…read morecollections. (Special Secret: end of season certain items are 50% off.) Just be careful outside... when it's dry it's super dusty, when it's wet that mud can be hazardous...

Stellar service, great selection of Ro items, and RO is consistently fresh and maintains and…read moreenhances its quality while maintaining price/value balance that is excellent. The staff is friendly, knowledgable and helpful. Beyond that, a visit to the location is more than mere shopping due to the design and layout of the store, which makes it a trip into a place of discovery and aesthetic pleasure. CHECK IT OUT

Now if I have a boyfriend, he would definitely be decked out in Tom Ford. But since I don't have a…read moreboyfriend, my best friend's birthday is tomorrow so I thought I would deck him out and some Tom Ford. He turns 28 and we're going out tonight for dinner. My treat and I wanted to do something special for him. Service is phenomenal. They attempted to be VIP status. I received a nice warm cup of coffee. A nice personal shopper has a great selection of clothes for men not too crazy about the women stuff, but for the men, I'm all in. You would think the value would be a lot of money but tongue for it is pretty manageable when it hits the Wallet. So if you're in the area stop in at Tom Ford we receive VIP service and you would love the merchandise that they have especially for men..

I was trying to place an order on their site for cosmetics but within minutes of receiving my email…read moreconfirmation, I receive another stating that my order was cancelled. Realizing there is a store not too far, I call to make sure what I wanted was in stock (it was, and set on hold). Upon walking in, I realize I have been here years ago, and a wonderful employee named Katya had helped me that day. I wasn't surprised to see that she no longer was here, but there were three males at the center counter offering assistance. When I told them what I was in for, one went to get the person I spoke to over the phone. I didn't want to purchase anything else so I was rung up out of sight and the item was bagged and brought out. Since I was supposed to receive samples with my now cancelled online order, I inquired about getting one of them here and another associate presented it to me. This was a much more generous size than what I was supposed to get originally, but I'm not complaining. Service by Ashley was on the cooler side but not rude; I'm just pleased since I got what I wanted. A bag caught me eye while I was on the way out, which was life telling me to leave before I found something else to admire...

I've been shopping at the Stone Island store in Los Angeles since 2018, so it's been almost eight…read moreyears now. Over that time, I've become a loyal customer, and I can honestly say the service has always been outstanding. The staff are consistently friendly and welcoming. They'll offer you water, help you find the right pieces, and never make you feel pressured to buy anything. Even if you're just browsing or stopping by to see the new collection, they give you the same great level of attention and respect. I really hope the store continues to maintain this level of service and its unique style because it's exactly what keeps customers coming back and attracts new ones as well. Thank you, and see you next time!

Joe at Stone Island is the absolute best! From the moment my partner and I walked in, he was…read morewelcoming, helpful, and showed us a wide array of clothes that allowed us to make the most aligned decision for our wardrobe tastes! We love high end fashion but we also love connecting with people and being treated like human beings -- Joe is a true example of exceptional customer service! We have been blessed to get some of the prettiest pieces that seemed so out of reach but Joe found a way to get the pieces and the correct sizes, making my birthday this year the best yet! Always being checked in on and getting the inside scoop of the next drops of premium pieces is top notch service! This store is one of our favorites in LA from the clothes to the staff -- thank you Joe and Stone Island! All the gratitude, Bryce & Chaim

Daniel at the Louis Vuitton 2nd level was very knowledgeable and resourceful of the heel products…read morethat were on display. Positive attitude, feedback, and explaining the value of the shoes. I would personally recommend Daniel to have a raise. Thank you Daniel! -store customer , Destiny

Reformation Review:…read more I had a great experience with Ali (my apologies if spelled incorrectly) from Reformation. I was looking for a graduation dress, and she was so friendly, kind, and fun from the get-go. She went above & beyond to make sure I could find the dress I wanted and that there was a fitting room since it was a busy day. She asked others to help me too, and was very professoinal. She made me feel very confident and comfortable, and also made the shopping/trying-on process very fun! I appreciate her help so much and I'm glad I got to meet her at this Reformation location. All the other employees/staff from other Reformation locations need her positive & friendly attitude, humility, and hospitality.