After being highly recommended by a relative who uses Keystone Property Management to mange rental…read moreproperties, I gave them a call concerning assuming the property management for a rental near Greenville, NC. The lady responsible for handling home rentals returned my calls promptly and we established a meeting time during my next trip to Greenville for her to review the property and to discuss whether this property would be something they could manage. On the day of the appointment, she arrived promptly and spent about 45 minutes touring the property, discussing the rental options, the property's condition, the expected rental ranges and the cost of their services. All of this was in line with what my relative had conveyed earlier so I discussed this further with my brother and we decided to give Keystone a shot since the property was vacant currently. After I completed the initial paperwork, not too long passed before the rental contract for managing the property arrived in the mail. After reviewing the materials, I noticed Keystone had requested "personal guarantees" be included as part of contract to manage the rental property. This immediately raised red flags because the rental property is owned by Limited Liability Companies (LLCs) . After emailing KPM about their "additions", I also spoke with my lawyer. He advised against entering into agreements containing personal guarantees which may circumvent the legal purposes of the LLC. What's more, after researching Keystone itself, I learned that it is a LLC as well - no doubt established for the same purposes. After considering our options, I spoke with the rental property manager again concerning the matter and they would not rescind their overreaching requirement for a personal guarantee on the contract. I explained that by doing this, it would be no different than me demanding Keystone's officers include their own personal guarantees on this contract as well. We were at an impasse, where I guess they decided they did not need to "earn my business." Overall, Keystone seems to be a well run business - prompt on returning calls, courteous and responsive to emails. My relative has been using their services for a long time and spoke highly of their dedicated staff and repair people. However, if you have gone the extra mile and established rental properties held by LLCs correctly in the State of NC, you should consult your attorney before signing any contracts requiring personal guarantees.

Our HOA fees have gone up almost every year, however, we are not seeing g any benefits of their…read moreusage. Our HOA fees are currently $103 per month which means we are paying $1236 per year for little to no visibility of the usage of those fees. Example: Approximately 4 years ago the mailboxes for 100 and 101 David Drive were messed up and new ones were supposed to be put up. In the meantime, we ALL had to go downtown to the main postoffice together our mail. We were not given any sort of co.pensation for this inconvenience. It took over a YEAR before the new boxes were installed. Approximately 4 years ago, i came home from running errands ds to find the left side of my fence lying on the ground due to rot. Fortunately, that was fixed within a week or so. However, I had had issues with my gate from day 1, April 22, 2012. It was difficult to open and then would drag on the ground. They came out to "fix" it 4-5 times to no avail. FINALLY, someone who actually knew what they were doing was sent out and completely rebuilt my gate that same afternoon. He had put cross braces in it as well as used HEAVY DUTY hinges and installed everything correctly. NOW, approximately a year ago they tore down all of the fences and gates at the 100 location. I am disabled so this is a HUGE SAFETY AND PRIVACY issue for me. As stated previously, the left side of my fence was rebuilt about 4 years ago and my gate about 1 year ago, so the only part of my patio fence that needed to be rebuilt was the right side. NOTHING HAS BEEN DO E TBUS FAR, AND AGAIN, NO CO.PENSATION IS BEING MADE FOR THIS ADDITIONAL INCONVENIENCE.

I have been in the rental property business for about 15 years now and have properties from north…read moreCarolina to Florida. I can say without hesitation that Mike with Pinnacle Property Management is one of the best property managers that I have used. Mike always returns calls in a timely manner and answers any question I might have. I've never had a problem with Mike performing his duties in a professional manner. He got me a local contractor once who did a repair cheaper than I could have done the job with my own crew who were then on another property. I highly recommend Mike to anyone looking for a professional property manager. He is one of the best I have used and I always use local property managers.

I have moved a lot..at least to several different states, and what feels like a billion different…read morehouses. This place has by far been the best..... we rented a 2 bd 2 ba duplex out on Charles Blvd. If something happened they were quick to fix it (although things rarely did happen.) Lilly (property manager) is a sweetheart, and absolute pleasure and has always been kind and understanding, you can tell she really cares and will do anything in her power to help make you as comfortable as possible. We had a few personal problems and she was willing to work with us when it came to renting our place. I am sad to say we had to move, it was a cute, clean place, and the Lilly was extremely helpful. this place is like no other renting company we have used, and I only wish we could have stayed in Greenville.

Leased a house for the 2017-2018 ECU school year. Lease ran from Aug 2017-Jul 2018. House was left…read morein excellent shape with extensive cleaning done at check out. As of October 18, 2018, Greenville Property Mgmt has not returned the security deposit and will also not return calls regarding this issue. This is after conversations in early September where they promised that the refund was "on its way". Considering various legal recourses to recover this sizable amount of money. If you have a chance, RUN AWAY FROM THIS LEASING COMPANY AS FAST AS YOU CAN POSSIBLY RUN.

was scheduled to tour a house and they never showed, even after confirming the tour date & time…read morewith them the day before. called several times while waiting in front of the house and no one answered. Very unprofessional, will NOT be looking into any homes leased by this company.

So Spring Forest has gone through 5 Hoa's and Wainwright was one. They own condos out there to…read morerent. 529C needed a hot water heater replaced so Wainwright removed it and dumped it beside the dumpster instead of taking it with them. That's how they all think of each other as competition. The 70 year old maintenance man couldn't care less. Pathetic.

well the beginning process my experience with wainright property management was good . so tell me…read morewhy i was told me & my dad would've been approved but at last minute i wanted to add another family member but he had a record over 10 yrs ago being around wrong person..& so our hopes got built up we were choosing from 2 places...so when i got news yesterday i was really hurt bc i asked wainright property could just me & my 85yr old dad apply without other family member & they literally said no we could never reapply with them although my father & i had clean record & enough income...so why are we then at fault for another person's past & technically we're banned from applying with wainright, wow i thought they were different...smh y'all need change those rules bc that's not fair...so disappointed

I'm not a resident, however I was interested in a property. This agency/company was very hard to…read moreget ahold of. I sent a couple of emails over a few days and never got a response so once I finally tried to call, I got a busy signal every time until I found an alternate number. I called it and I guess it was a personal number? She seemed annoyed at the mere fact that she recieved a call and told me I should've called the other number on the website. I said I did but the number didn't work, she said well it does because we've been using the phone all morning. I said okay sorry...then she asked what property I was interested in and said oh that's been rented. It's still on the website though...long story short she was very rude and unhelpful and I would never want to rent from somewhere that employs anyone who would talk to a potential client like that.

For two months, we had zero communication. no one would call us back, monies were improperly…read morehandled, no MIL was listed, you tube video, walk through. AND, you will still be charged monthly for the upkeep of 40.00. ....that no one touched. Fired them, one week later we are rented ! They were a huge disappointment. Greenville, NC

They suck they didn't tell us they were turning off our water for hours after they turned it off…read morethey didn't send us a flyer or anything in the mailbox saying they were taking over I have been calling and blowing them up about my boiler in my house about to explde while I'm in the hospital about to have a baby and the refuse to come fix it or even have the decency to respond to my request I'm fucking pissed and so is my neighbors I will post pictures when I get home cause I probably won't be able to to bring my baby home to a fucking flooded apartment

Possibly the best real estate orgnization we have ever dealt with. Chris Peele was incredibly…read morehelpful in a very stressful situation. He adapted to an ever changing, extremely emotional turn of events with grace and a lot of support for my siblings and me. Cannot say enough good things. He was there for us at every turn.

Michael Pichan was a FANTASTIC realtor and a true blessing to me! I met him one day when we (my…read moreparents and I) were just riding around a new construction neighborhood and saw an open house sign. It was supposed to be over at 4:00 (and I believe we got there at like 3:55!) I only intended to go in and grab some info since it was close to the end but Michael wouldn't hear of it. He not only showed me that house, but we walked next door to other homes in the area. He spent a solid hour with me showing me several houses in the neighborhood. I knew he was a keeper and would be my realtor when the time came to buy something. That was at the time I was just beginning the separation process with my soon to be ex husband. I had a lot going on personally and wasn't sure where to begin. Michael was patient and fantastic about showing me a LOT houses and answering my MANY questions! Over the next 6 months, Michael sent me regular email updates with houses that met my criteria and kept in touch with me without being pushy or overbearing. That was important to me. Michael has a very friendly, genuine, and calming personality that puts you at ease during the stressful house hunting/purchasing process. I just purchased my dream home with Michael's help. I highly recommend him. You will not be disappointed.

Kathryn went out of her way in helping us select and buy our home in Washington NC. After our…read moreinitial conversation, she know exactly what we were looking for. In less than 3 days we had found a home that was perfect for us. Not only was she a excellent real estate agent but a fabulous tour guide. Kathryn made sure that we were informed of the next step during the whole process. I would highly recommend her for your buying and selling needs.

Kathryn helped me and my family close in on a condominium here in Greenville North Carolina. She is…read moreliterally the best realtor that we have ever worked with, very well-connected with people here in the city, as well as in the greater Greenville area. It was initially very intimidating to find a reliable realtor, someone who was truly dedicated to helping us find our dream home, however, Kathryn made it so much easier for us. She was simply so kind, so generous, very professional, and extremely determined, staying with us till the bitter end until we finally were able to close in. I am truly thankful for everything she has done, and I highly recommend her for any of your buying or selling needs.

Incredibly impressed with this property & their management staff. They all went above and beyond to…read morehelp me as a potential renter, and so far I haven't had any other complex in Greenville come close to providing the service that they have to me! I have been on the fence about which complex/apartment I want to choose, & after having my previous option fall through, I am very much considering choosing this complex just based on the outstanding service their management team provided. It's very representative of the type of service they will also likely provide as a future resident, and that means a lot to me as a renter! Thank you guys for being so awesome!

If I could go negative I would.... they would always give excuses on why the repairs never got…read morecompleted. Found a used hypodermic before in the washer they have for the tenants use. Always saying they were going to update the apartments, but never did. Charge you same as apartments with AC(they don't have air conditioning), with dishwashers and laundry in the apartment places. After I moved they continued to try to charge me rent and late fees for a couple months, even though I have the email I sent and the reply from before I ever moved. After I left, they tried to tell me they had to replace the carpet and charging me an additional $750 and I went over and the new tenant let me check and it is the same carpet I cleaned when I moved. I have video and pictures and have to fight them because they have turned me over to collections. Would not recommend to ANYONE EVER!!!!!!!!

Keeps advertising places for rent but they are never available or they don't have an ETA for the…read moreunit. But they keep reposting the same ads for these units. Very frustrating when they don't answer the phone or you get the automated response system. Or they only work 6 hours a day and 3 days a week.

I looking for a apartment now and, I Am looking for one close by.I saw for rent sign so i call them…read moreto say i interest and looking at one bed apartment.I want to the office to get the key,I want to apartment not and good shape at all.And the kicthen it has a crack and the floor,Also the refrindge look like it never been clean,And the bedroom area a hole beneath the window,the closet door won`t open,the tolet top was spilt down the middle.I will not recommend no one to this property.