I got rear-ended obviously and Schaller Auto Body made the whole process super easy and worry free…read more I would say they did a good job with the repair. They also set up my rental car for me through enterprise across the street! I would go here again if needed and would recommend it to others.

Ron Bowler did a fantastic job with our Jaguar! He not only fixed all the issues, but also went…read morearound the entire car and made it look brand new.

I purchased my daughter's BMW 2016 X4 with 114,000 miles. She lives the North Shore. Boston has…read morebeen taking it to NorthShore Autoworks , specializing in Bmw's, etc. they told her that she would need front brakes in future and oil pan leaking mildly . Could wait until this fall 2026. I bring it to Portland automotive and they tell me I have about 15 things that should be addressed , total of $7200. Somehow, I didn't feel comfortable with the service manager owner when I asked him if there was flexibility in pricing during a text exchange, he did not answer. He seemed annoyed when I asked him if the parts were OEM, there was no detail on the estimate, In this regard. I have driven BMWs for 20 years. So I just got a phone call from a very highly regarded Bmw mechanic in West Hartford, who is known for as honesty. He told me my brakes were 75% fine a little wire on the rotors on the front and a little less in the back, but nothing I had to address right away. Whereas Portland automotive told me I needed a complete thermostat sensor yada yada when they check the codes, this Mechanic and West Hartford said he would do less and then see what happens (instead of trying to gauge me.) what convinced me to get another opinion was reading the reviews on Portland automotive, which seems sketchy, especially by men who probably it appears to me no more about cars versus the women to think they're very nice. Well, I'm a woman, but I go with my gut instinct, and in this case, it told me to go elsewhere.

Terrible customer service. Wanted mr to wait ONE HOUR to simply swap puy a disposable battery in my…read morekey fob. If they're that slow when it comes to service I wpild never trust them for anything truly difficult.

Great place - Reasonable, Honest, excellent home town…read moresmaller car repair shop I asked the mechanic about my car problem, I got a few ways he can repair it... I'm happy Rich's retains that 'garage charm' after Rich left. I hope he's enjoying a nice retirement life, he deserves it!

Best independent shop I've come across. I was in the area looking at a used car from a local…read moredealership, and called this place to see if they could look over the car for me. They gave me a next-day appointment, went through the car thoroughly, including putting it up on a lift, pointed out various things of interest, and gave me an honest assessment of the vehicle. You can tell he has a clean, organized repair shop, is knowledgeable, and is someone you can be confident in for any repair you may need. Cannot recommend Rich's Citgo enough!

I had given my 1987 Nissan 200SX to Mark who looked over my car which had a smashed up front popup…read morehead light smashed in, along with a dented hood, and crippled fender, and broken side marker. Due to the rarity of my car Mark mentioned to me he is able to repair my car, but sourcing the parts would be difficult. Luckily I know how to get the parts from my car, and so I brought it to him and his team was able to get my car back on the road quickly and looking even better than before! Everything was lined up and looking new and refreshed. He was able to redo my pin strips on my fenders, and blend the paint with the rest of the car so it all looks and feels fantastic! Will recommend this place for body work for sure!

I want to that they did a wonderful job with my Nissan and they didn't even charge me and I bought…read moreit to them which was so amazing for me because I'm and my husband passed away so they made me feel like somebody take . They did a wonderful job so I was like I would like to tell you they do excellent work so search and go thank you guys for treating me with dignity and respect.

Thorough, friendly, knowledgable, fair pricing, prompt repair...I higly recommend Steben's for any…read moreauto body repair one needs.

I was involved in a hit and run late June and I went to two different shops for quotes. I opted for…read more Steben's Auto Body in West Hartford, and I'm very pleased that I did. They were courteous, respectful, very quick and thorough. They repaired my Subaru, worked with the insurance company ( the value of the quote) and made it look as if nothing had happened to it. They even detailed inside of my car and replaced the cover on the driver side seat that I told them that would pay out of pocket for because it was not part of the accident but they fixed it anyways with no charge. Steven Litwin is the shop Foreman and handled everything professionally and was very pleasant to work with. I hope my car is never damaged again but if it is it will only go to Steben's.

I own a 2009 Toyota Corolla with low mileage. All maintenance has been done throughout the years…read more The car runs beautifully. Then, I noticed what looked like peeling on the hood and front of the car. The Toyota-applied clear coat was coming off , My car was starting to look so bad. A few people gave me names of local auto body shops No one wanted to touch my car because I had not been in an auto accident!! They explained their reasons to me, which of course, were all about money and insurance claims. I was, of course, going to pay for any work but, shame on me, I did not have an accident. Just wanted to fix to the clear coat and have effected areas of my car re-painted. Finally, I was given the name Brothers auto body in Cromwell. Problem solved! My car was beautifully repainted and new clear coat applied. It looks spectacular! No hesitation to give me a reasonable quote, no rejection because I did not have an accident. Just kind, professional treatment from all at Brothers. Special thanks to Sarah, Jacob and Brian for making this whole process run so smoothly. My Corolla carries with it some very special memories from the past. I will always do what I can to keep it running and looking as good as I can.

DO NOT DO BUSINESS HERE! THEY ARE HORRIBLE! We brought my sons truck with a list of stuff that…read moreneeded to be fixed including welding. They said they could complete it all no problem. After having the truck for 2.5 weeks we picked it up after being told "the truck is safe, I would let my kids drive it". No sooner did we drive TWO MINUTES down the road the truck broke down. This was right after my son paid $1700 to have fixed. Called the shop and Ruben didn't care anymore he got his money. The other owner came and pulled the truck back to the shop. Long story short after two more times we took the truck . Halfway home the engine light was back on and the truck was leaking oil and tranny fluid. Brought it to the shop and they couldn't believe the work. Wrong radiator was used so they put connectors. They were leaking. The brake line was wrong and the list goes on. THE BIGGES THING.... THE WELDING WAS COMPLETELY UNSAFE. IF MY SON HIT 3 LARGE BUMPS THE TRUCK WOULD HAVE FALLEN APART! we kept them posted and they asked for a receipt. No problem. It was provided and that was it....they have ignored us. We posted a Google review and they deleted it. They are awful! We are now going to take them to smalls claims court and are reporting them to DMV AND the department of consu.er protection. DONT DO BUSINESS. HERE.

I reached out to Northeast Motor Werks about a specific issue I was struggling to resolve. Without…read morehesitation, they told me to bring it in to look into the issue further. Upon bringing my car in, I was met with a professional service interaction that far exceeded my expectations. They listened to me, acknowledged my concerns, asked me questions relevant to my issues then presented me with a straightforward approach that genuinely felt honest and comprehensive from the beginning. At no point did they try to sell me anything I don't need and in fact, steered me in a more cost effective option that served me better than what I thought was needed. They communicated costs and expectations with me throughout the process, resolved my issues, offered continued support, and charged a fair price while performing professional grade work. Highly recommended!!

NMW is an absolute godsend. I took my G30 (that I've had ~6…read moreweeks) there for a second opinion - sort of out of desperation but also because I wanted to step outside of my comfort zone and build a relationship with a proper independent shop. This is my first BMW and based on what was discovered by NMW, I feel as though I got the short end of the stick. Details aside (though I did write a separate, long-form review recently, *hint hint*), the NMW crew are extremely personable, transparent, and thorough. I am beyond grateful for their guidance and their prices. Absolutely recommended if you ever need service or want a second opinion on an issue with your Euro car!

I unfortunately struck a bobcat when I was traveling at 50mph on Rt. 254…read more Aside from feeling awful, I found that my BMW440 sustained front end damage and the radiator was draining coolant. My car was taken to A&R Auto body on the advise of my mechanic. I could not have been more pleased with the help of Nicole in dealing with my insurance and the technical work done by Travis and Randy. It looked like new with original manufactured parts. They did a great job all the way around and I would highly recommend them. Paul N. Falls Village

A & R Body Shop have the most honest and straightforward team you can count on for any car body…read morerepairs. They will watch out for you and make sure that you don't get taken advantage by insurance companies or other parties. I was very impressed with A & R's body work, their team made the process so convenient in setting up my rental car, updating me on the repair process on a consistent basis, and very warm people to deal with. I will be sure to recommend them to anyone!