Love how I was able to buy toys from a small retailer. Easy to buy from website, fast shipping…read morewith step by step communication, and toy came as advertised. A++++

You WILL buy something even if you just plan to window shop at this beautiful store…read more We have been to the PBK location at Short Hills mall in the past and we're shopping for a toddler chair cover, which's zipper came off recently and got here since we were at Paramus. They have a well maintained shop, which most of the PBK locations do and the staff attend to you personally through your time, which again most of the PBKs do too :) They have a variety of items from various collections from crib to toys and is good stop for all about to be, new and relatively old parents. We ordered a new cover with a customized name printed (removed it digitally here) with a small wait time. Since it's in a mall the weekend parking was so much in demand and is purely based on your luck to find one sooner and closer to the entrance.

This is such a nice store filled with amazing clothing, bedding, toys, puzzles, and many other…read moregoods for kids and infants. The store is bright, beautifully organized and has exceptional quality products. They also have a lot of the festive season products too for gifting. We went to the store to check out the Disney Princess comforter and pillows for our daughter. It was thick and soft, loved the quality. Most of the items are very expensive, since it is Pottery Barn. The associates at the store are very friendly. They checked on us multiple times and assisted us with questions about different products.

Everyone here is knowledgeable about the products they sell. I am happy they sell different price…read morerange strollers, etc. as the stroller I was looking to purchase would require me to head out to White Plains to see and purchase. I've gone in multiple times without purchasing anything and each time they have been more than happy to help and not push any products on me. I ended up purchasing my stroller from here and I am happy to support a local business. They had everything I needed right in the store and even helped me try out one of the items I bought so I can see how it worked with my stroller. We bought a crib this week as well and it was delivered on time and without issue. I'll be coming by again to pick up a few more items as my baby grows.

I ordered a crib online and received a message stating shipping would be $179 when the website…read morestated shipping to a specific room was $50. I do not recommend.

This company has the worst customer service of any business I have ever dealt with. Their website…read moreshows all sizes of a product are available, that you can add them to your cart, and then allows you to purchase them. Days later they say your sizes are out of stock. You call them and they have other sizes available, but their website still says ALL sizes are available! They suggest you go on line and make a new order. You are still confused as to what sizes are available. They still want to charge you more shipping to order the new sizes and will not apply promos you used in the original order. Then they want you to find new promos yourself online and call them again to apply the promos and match them to sizes available, even though it says all sizes are available. You can waste hours with these people. Again, worst customer service I've ever dealt with.

Today me and my beloved wanted to get some clothes for our little man,so we went to cookies,because…read moremy wife had a credit of an item that was returned and wanted to use it before we lost it, but when we got there, I did not think, that asking a question would be a mind bender, all we wanted was some white socks and it was like asking a jackass to sit on your foot, they where very unhelpful and when you wanted to get an item from the wall, you had to go through the jungle of fixtures and the racks were so close together that the most skinny person could not go through. Avoid this cookies with all cost they are bad for your health. Now the only thing I can say they have good they can move the line to get you out of there .

So much nicer than the Riverside Mall location! The staff was extremely nice and the selection was…read moreawesome. I would definitely recommend this location over the other.

It is very conveniently located and I like this store because it's one of the larger locations so…read morethe selection is amazing. While we do most of our kid shopping online we do stop in this one for an occasional necessity and have yet to be disappointed.

I enjoy coming to Crate and Barrel, as they have some nice home and kitchen products (plates,…read morebowls, appliances, decorative items etc), and they do a nice job with their aspirational displays. My house will never look like that! They don't have a huge variety but enough to likely find something. Prices aren't cheap but they sometimes have sales. They also have a military discount. We're always greeted when we enter and their staff can only be described as classy. Plentiful parking and next to a Home Depot.

To anyone concerned, I have been a good customer at crate and barrel in Paramus nj for years. In…read morethe past I have purchased 2 bedroom sets and a beautiful leather chair and a custom couch and probably more than that. This year in February I purchased a couch. I was told I could not return it. Ok in good faith I accepted this tough stance. But after waiting 2 months for delivery, the chaise cushion is the wrong size for the actual chaise. My couch looks terrible. I was told to wait 6 to 8 weeks for a new cushion. It has now been 2 months and still nothing. I went into the store for help but the lady couldn't figure out the order or the problem. We also call customer service and they told me to go to the store!! Negligent treatment from what I thought was a classy store. I am still waiting for someone from Crate & Barrel to do the right thing.

Great store with plenty of items to purchase. The only thing is not to get fooled by the so called…read more"new policy" of any dress you buy, only 24 hrs to return a dress is a lie. One of the managers told me to look at the receipt, I guess it said it there, but it didn't . First it was the 24 hr policy, then it was that the dress smelled like perfume. You can't have two excuses to why you can't give me my refund. Mind you, someone was getting the store manager and he didn't even bother showing up. He instead allowed the refund to happen. Problem solved! Here some advice from a customer, if you guys follow policy and not just wanting a quick buck, be fair with the customers and explain the fine print, not word of mouth!

Perfect place for baby shower gifts and children's birthday gifts. Quality and affordableread more