The non-reservation spots were full. So go to the app and you can't reserve less than an hour out. Absolutely horrible for customer satisfaction. I will never use Parking Spot again. I had one other bad experience and this one just solidifies that it's a crap company. read more

Close to the airport and been parking here for years. Some of the concrete has seen better days and a lot of the spots on the roof blocked because of damage? Shuttle buses getting a bit worn, but all in all not a bad place to park if you can afford it. read more

Horrible!! I will never park there again. They took away valet parking and now you have to try to find a small undersized parking spot yourself. Never any spots, too small, too many cars driving the wrong way. Horrible experience. Save yourself the trouble and park at the airport or uber it. Never park at parking spot #1. Horrible, horrible, horrible. Never should have gotten rid of valet parking!!! read more

Have been a consistent user for 10+ years and have always had a great experience...until now. Very frustrating that Parking Spot #1 has eliminated valet service. I used to use the facility 2-3 times per month, but now it is likely that I will just Uber to the airport. read more

Beware when you prepay for parking. I prepaid and then had travel plans change due to the weather. The online system would not allow me to alter my arrival date online prior to check-in. When I called the local number on my reservation, I was told that I would be fine. Not so. I was charged the "drive-up" rate which was more than twice what I had prepaid. There is no other contact number listed on their website. Find another place to park that have systems that work and employees who know what they are doing. I have parked here for years but never will again. read more

Rudest person checking me in. I waited 25 minutes to be checked in at valet. I was worried I'd miss my bag check time. Two shuttles went by while I waited for him to finally check me in. I said sir I need to catch this shuttle. He told me to relax- I said I have to check my bags. He said "you're fine" I said I have five minutes now. And sure enough I missed the cut off for bag check because he was so rude. read more

Jerry was our shuttle driver to and from the parking spot on our recent trip. Despite the early hours, he had us laughing and smiling the whole way. He made our experience that much better and started our day off right. Go Jerry! read more

It was our first time booking with The Parking Spot. The app was easy to book and use. We booked in Spot #3, in uncovered parking. Upon arrival it was confusing as to where we should enter. We entered and found an uncovered spot. About 5 mins later, a shuttle picked us up and dropped us off at Lambert. Upon return - the shuttle was packed. Driver moved the vehicle forward before I could sit down and I almost fell over. I assume she was not paying attention... At checkout, the machine registered that we parked in "covered parking" (which was not true) and charged us double the quoted price. Luckily there was an attendant nearby and we had our reservation for proof. The attendant was able to adjust the cost. As mentioned, had the entrance been clearly labeled we probably would have not had the covered/uncovered parking issue. Parking lot felt safe. read more

DO NOT PARK HERE. Went to a wedding over the weekend out of state and parked here. Returned late at night to a smashed window and we parked in very well lit area by the elevator! How is someone able to just walk through this garage and smash windows??? Zero sense of security. Management was also no help and actually quite rude. The night staff were the only ones who had any kind of compassion for our situation. This was the first and last time I will ever use the parking spot (1) read more

The Parking Spot - Parking Near Me - Saint Louis, Missouri

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The staff that worked on July 13 in the morning/afternoon are absolute legends! My battery had died and they did all they could to help me through every step of the way. Giving me a ride to the rooftop, using their own vehicle to try to give me a boost (when they clocked off of work). Truly above and beyond customer service!! What a team! Thank you again so much for your kindness!! read more

The good Close to the airport Good options roof top or covered valet and self park Sometimes the drivers help with bags Most drivers are polite and friendly The bad as a platinum parking spot club I travel regularly At least 1/2 the tImes I travel the car is not waiting for me when I return. Rather I'm waiting for it. I use both the app to request pick up at the terminal and to prepare my car. Additionally I give the valet tag to the shuttle driver. Too bad they cannot get the cars on time. I'm looking into other valet options at other locations and suggest you do too. read more

The Parking Spot - 13 people waiting for the valets to bring cars. - Parking Near Me - Saint Louis, Missouri

Love the Parking Spot (1) option for the airport. Super Park is unreliable and no app although the closest logistically, using Parking Spot gets you to the airport easily. They run shuttles constantly so I very rarely have any wait time. The parking spots are larger so I don't have as much trepidation about my car getting dinged while I'm away. I love the app! Rewards seem to work faster with Parking Spot than Super Park as well. The drivers are always friendly and the buses are clean! read more

The Parking Spot - Parking Near Me - Saint Louis, Missouri

I really would like to give it a -stars. My car was parked in the location at the airport for 5 days. When we got to our car it had a big Crack in the windshield. Our car was parked right beside the checkout build. When we pulled up, I immediate told the young lady and she looked at me and yelled for her manager. She came a d when I told her and pointed to it have been ten dsys passed and we are still waiting. Signed Never again. the big Crack, she looked at me paused for a few seconds and said. We had hell yesterday. When we ask for someone we could speak with to understand and see what can be done. She said, I am the manager and your total is $$. We filed a complaint and received and message saying. Thank you for handling this matter on your own. We appreciate your business. I replied back saying we did not handle this situation on our own. In fact, we are still waiting for someone to contact us. Then receive an email from Lori, guess service, that someone will be in contact with us. read more

Normal rates are in the $22-25 per day for covered valet, recently parked here and was charged over $60 per day. Tried reaching out to customer service, received a canned response about rates being reasonable for service provided and the are posted at the entrance for drive up parking. The rates were not posted at the entrance. I had been staying here for 10 plus years, never again. read more

When I got there I waited for 20 minutes for shutter when I walk up front they handed me a card and told me to walk to the airport

OMG, they need better signs INSIDE the facility. The signs that they have, are hanging from the ceiling are very hard to see. Furthermore, due to construction, the signs are misleading (to get to the exit). On the rooftop, there's NO signs leading you to the exit. Let's talk about doors. Travelers typically have their hands full with luggage. You think they could put automatic door openers at their elevator lobbies? And while it's helpful that I wrote down my parking space number, it would have been helpful if I knew what elevator I used to get to/from my car. There's FOUR different elevators that take you to the rooftop parking, and they do not have names or numbers. I think these are "low hanging fruits" that would make the place much more customer friendly. The manager needs to walk/drive the facility everyday to see what needs attention. read more

I recently used the Parking Spot. The drivers were kind, personable, and very helpful. The shuttles were there immediately when we parked and at the airport when we returned. Upon return, my car battery was dead due to the below zero weather. They were so nice, having me wait in the warm shuttle while they got my car started. Such a great group of employees you have. I have already recommended The Parking Spot to people and will continue to do so. Thanks for making my trip easier. read more

DO NOT WAIT for a shuttle to come. Even during busiest times. DO NOT USE THE APP to request a shuttle. You need to call. CALL. Otherwise, you're stuck probably for a long time. Personally, over 30 minutes until I finally called. Parking Spot 3 shuttle came by three times so me and five other people got on that and he was going to drop us at #1. Even at the next terminal some people got on bus #3 to go to #1. Ridiculous read more

Hi. I wanted to thank the Parking Spot (and app) for great service. I went online and reserved my spot. It changed twice due to weather, no prob, it was easily edited. The manager at the Parking Spot 1 was helpful to this newbie. When I got back in town, I indicated in the app that I needed a pickup back to the garage. It happened in a matter of minutes. I'm sold. Thank you for great service . read more

The bus never came to me when i got out of my car with 8 passengers. We had to go across the entire parking lot. Then they did not give me a card to know what bus to take. I had to go to the opposite end of the outside shuttles and then the shuttle had a line a mile long. We waited over 30 min. read more

Upon returning from out of town and finding a shuttle back to my vehicle, an alternate lot (1) driver said they could take us to lot 3 because he was slow. After getting on his shuttle, our shuttle showed up and we transferred shuttles. In the process I dropped my wallet in shuttle 1. After some time the driver return with my wallet in hand. I was so appreciative and recovering from a stress induced heart attack because of my mistake. I didn't get the drivers name, I wish I would've so I can give him the proper thank you. I will never use another service while flying out of Lambert. To the The Parking Spot management, you have a great team and I appreciate them. read more

This is probably one of the most convenient locations for parking that is not on site airport parking. You also rack up points for free stays if you have an account. I really like that they have done some updates to the facility to make it mobile friendly for check in and check out. I don't interact much with the staff now but the drivers are always friendly and the people checking out were always friendly as well. Prior to covered you received a bottle of water I truly don't know if they do that anymore cuz I always do express check out because it's so convenient. Two requests would be 1) for the mobile app to ask for a ride and acknowledge when the ride request was done. I've always wondered how they know who calls and if their is already a shuttle on the way or if I should call. I'm sure it's not an easy thing to change on the app but it would be pretty sweet. And 2) probably more security cameras on the parking garages so if someone hits your car you can look at videos. Just saying... Anyway this is my go to spot! read more

If you are looking for convenient or cheaper parking this is not it. The shuttle is quite a hike from most parking spaces from parking, if you ask the driver to help you find your car they drop you at the middle of the lo anyway, not to mention they cost loads more than onsite airport parking. Just go to the airport and save yourself the hassle or go to the $10 lots. read more

Entry was confusing Q code didn't work. Took 20 minutes for pickup. Won't use again ever

Left my car in trusted hands for a week came back to a cracked windshield. If you so decided to park here highly suggest take pics of your car before and after. MANAGER MILES IS NOTHING SHORT OF A LIAR.... read more

Used the parking spot when flying out of Lambert. After a very long day of travel, the shuttle driver William F was very rude to me when I didn't know which parking spot we were at. I find it ironic that in their shuttle there is a sign that says, "In a world where you can be anything, PLEASE BE KIND TO OUR TEAM". That sentiment should go both ways. I will never use this company again. read more

Had a 20% off coupon to apply to my parking bill of $68.00. One of the main reasons I parked there. Was never offered a chance within the app or at the garage. False advertising. Never stay again read more

2nd time using the parking spot. No problem getting the shuttle to and from the airport.

Just wanted to give a shout-out to Sharon at the Parking spot 1 in St. Louis! I arrived this morning with a reservation but unfortunately there were no spots left. I was really stressed about potentially missing my early morning flight after driving around the garage for about 20 minutes. I talked to Sharon and she not only helped me to park, but about 4 other people in the same situation! We all rode the bus together and were in awe of how efficiently and cheerful she worked this morning. I'm really grateful to her. As a frequent business traveler, it's things like this that really mean a lot. Sharon is the best! I've never had a bad experience here. read more

This the closest one to the airport and always has Amazing customer service. I travel a lot and I always feel safe here and I know my car is in good hands!!! Don't forget to get your free water read more

Usually reserve at Parking Spot 3, but app was not accepting reservations there, so reserved a rooftop spot at Parking Spot 1 instead. Drove around the rooftop about 6 times (with 3 other cars following) looking for a spot. Couldn't find anyone to tell. Drove around level underneath and couldn't find a spot either. Construction was everywhere, so garage was confusing to navigate. I was already running late for my flight, so I had to move some construction cones to open a spot for me (as previous reviewers mentioned that they had to do also) in covered parking. Then, I wasn't clear where parking shuttle would pick me up at either. No clear signs, but finally saw an employee by elevator who pointed me in the right direction and said it was ok that I did not park on rooftop. Anyway.., fast forward two days...I'm leaving the garage and of course, get the 'you did not park in right area' error with extra charge. Uggh! So I have to leave my car at the gate and explain situation to a manager. Situation was remedied, but experience was an inconvenience. I was told that 'next time' (ha!) when I can't find my 'reserved' rooftop spot, I should drive back down to the exit to tell them, and they would have a valet park my car. Whatever. I'll be at parking spot 3 next time. 'Reserving a spot' means nothing. read more

My catalytic converter was cut out of my car when I stayed on the top floor of the garage. I would assume that paying more for the garage (vs the parking spot 3 lot) would ensure some level of security but the attendant just said it was a "park at your own risk" kind of facility. If I could give zero stars, I would. read more

If I could give zero I would. Parking spot 1 open, big sign.... bit what they didn't say was that they cannot support it. I would have been happy going to spot 3, but with weather figure parking garage better. When I left Elevator down, I figured okay should be fixed in 5 days. Come back and waited for shuttle, so I called and told they would be in the way... 10 minutes later I was like ok, I know corona going on, not in a hurry... but parking spot 3 bus came and went for 2nd time... another 5 minutes I call, "oh they should be right there!"... another 5 + minutes... 3rd parking spot 3 bus shows up, so I ask about spot 1 bus, this driver tells me they are only running 1 bus and wait times over 1/2 hour!!!! Why did I pay extra for this?? Finally bus shows up... I drag my luggage up then get to garage and driver tells me elevator still down... No options... I take my damn bags at this point off the bus myself and drag them up the stairs... $74 later I call BS! I understand we are in pandemic, but if you can't support both locations then DON'T!!!! read more

I have to give these persons a compliment. Boarding an early flight Monday morning I left my car keys in the shuttle while digging for some tip money in my pocket. I realized at the gate what I'd done and called to let them know and by the time I landed they confirmed they were in possession of my keys , the driver had delivered them to the office to hold for me. And this is the second time the staff has accommodated me needing some "extra" assistance (no I'm not high maintenance.....I think!) Anyway, this garage is convenient and my go-to for airport long-term parking. Shuttles at pick up are usually pretty quick. You can even get some coupons on-line in advance to help secure the best rate. read more

Robot parking lot you never see a person but the driivers. The drivers are dumb as rocks. It took three different busses to get uus to the parking lot! We ended up walking from the bus to the parking garage. They are not cheap they are not convenient. Don't waste your . time your money or your patience. read more

Huge shoutout to shuttle driver at parking spot 1 in STL - Andrea L. She picked me up at the East terminal after a rough travel day and was super upbeat, super willing to lift my heavy bags and found my phone after it fell out of my pocket (just before another shuttle ran it over). Above and beyond! Thank you, Andrea L!!!!!!! read more

I travel quite a bit for work and I love parking at this place. The drivers are super friendly and if I am running late and need to go to the East Terminal before they head to the Main Terminal, I just ask and usually it is not a problem. The Spot Club card is super convenient and I have also taken advantage of the car wash service. It is really nice to pick up a clean car! I almost always valet and this is also easy and convenient. The bottle of water as I exit is always chilled. I have tried other long term parking, but always end up back here. read more

Yes, the Parking Spot is a little more expensive than other parking options ($12/day on the roof, $16/day for lower levels) but they offer a better experience than other parking options. I hate traveling, so I am willing to pay extra for anything that makes the experience smoother. Their shuttles run constantly, and their shuttle drivers are always polite. And I love the fact that it's a garage and you wait for the shuttle inside. I hate when you park in a surface lot, and you have to hake half a mile through the lot (and of course, it always ends up raining) to get to the little "bus shelter" - which is a leaky plexi canopy and a wet bench. The Parking spot doesn't have couches or anything, but at least you're inside where it's neither rainy nor windy. Their loyalty card is easy to use, and if you don't have it with you when you check out, you can just enter the code on your ticket on the web site. You earn one free day of parking for every 7 days. The other cool thing they do: They give you a cold bottle of water when you check out. I know it barely costs them a thing. But you know how I said I hate to travel? Now that they don't let you bring water on flights, and drink service just gives you those dinky little glasses, that cold bottle of water goes down *nice* on the way home. Seriously thoughtful. But you know, all those grown up reasons are fine and good, but the real reason I love the parking spot: The Polka Dots. I know it's ridiculous, but it just puts a stupid grin on my face to climb in a van covered in black and yellow polka dots. As far as marketing gimmicks go, this one is genius. They stand out as the only airport parking with any joi de vivre. And that makes me happy. read more

My kid came back to find that her car had a dead battery; the team at Parking Spot 1 were helpful and able to give her a jump. Glad that they were ready to assist. read more

When flying out of Lambert, I have always used The Parking Spot and have never once thought about using another establishment. They have 3 locations, all with ample space, but we always have the best luck here. This location is the closest to the airport and easy to get to and from. They have various options - valet parking, self parking, covered parking, roof top parking, and other options - and all are at various rates. Be sure to check out their website as they have valuable coupons that you will for sure be able to use. Upon checkout, they offer a free cold bottle of water for each person in your vehicle. Trust your vehicle here, you won't be disappointed! read more