Christina and the entire team at The Passage made our move-in experience absolutely wonderful. From the very beginning, Christina was incredibly helpful, kind, and professional. She took the time to answer all of our questions and made sure everything was clear and organized. Moving can usually be stressful, but she made the entire process feel smooth and enjoyable. Her positive attitude and attention to detail really stood out, and we truly appreciated how welcomed she made us feel. A big thank you to Christina and everyone at The Passage for making our transition into our new home such a great experience! read more

Back in November 2024, I left a 5 star review. That review was real, based on the kindness I received from Kristina. Kristina remains a great person. I really appreciated living here. However, I have learned that the manager, Dee is deceptive and untrustworthy. My husband and I were sitting at the pool and I decided to get some towels from our apartment, so I could get wet. I left my husband at the pool side reading a book. Despite other residents being noisy and having, he decided to harass the quiet guy (my husband), reading his book. My husband let him know that I had just left to get towels. Yet, he demanded that he leave the pool area. By the time I returned, security had called the police. Dee calls to tell us that we will be cited for disobeying security. I determined that we would seek legal counsel. At this point, Dee calls again and sends an email stating, we would not be receiving a citation and the security would no longer be working at this complex. To my surprise, as we entered the complex tonight, who do we see? The same security guard who harassed my husband. So now, we are back to square one. I am appalled. This clearly shows that Dee does not respect the tenants here. At this point, I will be seeking legal counsel. read more

Beware Insurance Scam at The Passage By Picerne (Henderson, NV)... Luv luv luv living here. Despite my opening sentence, this is a great place to live. I am on my 2nd lease and have every intention to renew again and again. The property is beautiful and safe. And the staff works hard to make it a community with things like first Friday donuts. Why the opening sentence? Like most properties, the Passage by Picerne requires rental insurance with specific minimums and coverage. This is both normal and legal. However, while not obligated to use their own e-premium insurance company, they use aggressive language and difficult submission steps for alternative (insurance) companies. My nationally known insurance policy is currently $119/year. After being repeatedly rejected by e-premium and threatened with a $40/month penalty, I purchased an additional policy through them. E-premium's cost? $444/year read more

Kristina and Kennedi did a wonderful job help me through the whole process was very hands-on and every step of the way, and helped on both sides, guided me and also doing the work on their side to make sure that everything flowed and went correctly. I had a successful move in and I am happy to join the passage. Thank you. read more

I love living here this is my second year. The staff is very nice and awesome I love the events that they give every month

So many times we take time to write bad things and forget when we have good... I love living here! The staff is..... Outstanding... Dee The property manager assisted me with a situation and i appreciate her More than she could know!! Kristina.. has been more than just a leasing agent her customer service was amazing from the day i walked in ,, she has an amazing way of connecting with people!. Thank you Kristina!! The whole staff is wonderful! Beautiful grounds, Perfect Neighborhood! I plan on staying until i find my my forever home!.. Thank you Again .....!! read more

Great place to live been here 5 years. Security on premises makes a difference. Clean and safe place to live. Kristina in the office is amazing as well as the Manager Dee is amazing! They're very helpful and walk you through the process. Thank you ladies and Picerne staff. read more

I want to take the time to say Thank You to this amazing team! From management to maintenance they all work so hard to keep the community well kept and peaceful. read more

I love living at the passage. The apartments are very well kept. Patrick who do the maintenance is very nice and always willing to help with no problem. Thank you Patrick for making our stay here more enjoyable and feel like a home! We appreciate you! read more

Kristina went above and beyond from start to finish. She was friendly, professional and made the whole process so easy. I definitely recommend read more

If you are lucky to get into the Passage phase II apartments then do it!! I recently left my old apartment due to my lease expiring and downsizing from a 2 bedroom to a 1 bedroom and let me tell you something...for over 2 months I was unable to find anything decent that wasn't over $1400 for a 1 bedroom!! I reached out to The Fairways and spoke with an amazing lady named Joanna and even though they had nothing there she referred me to the Passage phase II and I'm happy to say I will be moving in next week and I can't wait to have my own place again, even though I was a bit leery living in a bottom unit (I wanted the 2nd or 3rd floor) she eased my mind with letting me know each apartment comes equipped with an alarm so, that makes me feel safer!! I look forward to enjoying my stay and can't wait to be a part of an amazing community!!! Thank you again Joanna!!! You're the best!!! read more

I lived here for 2 1/2 years and absolutely loved it! I lived alone and the complex is super safe and friendly. The maintenance team is so nice and so is the office staff! The amenities are great and the apartment itself was really nice just like the models, so you get what you see. I highly recommend this apartment complex! They were also so flexible and nice during the pandemic and it really felt like they cared and eased a lot of stress. Sharron and Laurie are the absolute best. The only con I would say are the stray cats everywhere. read more

Overall, I enjoyed my four years of living here. NEIGHBORHOOD 20 minutes to the Strip, 10 minutes to the District, 10 minutes to the 215. Most everything is within reach, but the area itself is not walkable. Expect to drive everywhere. There is also not much entertainment nearby, so if you are a young working professional, you may find yourself racking those Uber/Lyft bills up. That being said, the apartments themselves are very quiet. I had one noise complaint once, and management took care of it immediately. Security is also good. I regularly see two security guards patrolling the area on food, and the entire complex is well lit. APARTMENT INTERIORS While The Passage considers itself luxury, the interiors are a bit removed from it. Laminate/vinyl flooring and cheap appliances do not exactly scream "luxury" to me. This is not the early 2000s where apartments with granite countertops are automatically luxury anymore. AMENITIES Standard apartment gym, really nice pool. The pool has plenty of seating and even several cabanas. MANAGEMENT I rarely ever interacted with management, but when I did, they were always pleasant. Overall, great apartment complex, but the location just is not for me- I need something in an area with more entertainment and closer to my job. That being said, if you want to try the Henderson life, I would recommend The Passage. read more

Randy was the leasing agent who helped me and my furball in which seemed for me at the time, a hopeless situation. I thank Randy SO much for going over and beyond with my transition from the East side of Vegas to this property, which is 7 min away from job. A 30 minute drive to and from, made this ideal move for me seem heaven sent. Registering my ESA animal was a breeze and Randy helped me every step of the way. He gave me hope and reassurance to know that there is still compassion and goodness in people. A huge THANKYOU to Randy and the staff, from me and my baby. Her first night in our new home speaks volumes. Clean and friendly community. The unit I am in is upgraded and beautiful. Definitely recommend this property and ask for Randy :) read more

I've been here for over 2 years and this has been one of my favorite places to live. The property is well managed and well maintained. The staff is professional and friendly. Always quiet, safe and a great community for dogs. Thank you to Dee, Randy, Patrick and Max. read more

PART 1 Unfortunately, I have created a yelp account to speak on an issue thats has been bothering me for quite sometime. First and foremost , I'm not the type of individual that likes to make complaints, or cause any unnecessary problems for any reason, but I felt that this was necessary to let people know how this community is being managed... Well my family, and I have made The Passage Apartments our home for the last 9 years. We first lived in Phase One of The Passage Apartments for a few years, and after a scare I encountered in my last unit of someone trying to break in we decided we had to move from there. We didn't want to move from this property due to my children attending a school nearby, and knowing no matter where you go the possibility is always there of someone trying to break in, so we decided to move to The Passage Phase 2 as soon as they were available for rent. I began to attend college while my husband became the sole provider for my family working in the hospitality industry, and due to the pandemic he lost his job after working for the company for over 10 years. We were in a situation that we had never had to face prior to COVID. First, he loses his job, which was our only source of income in our household, and then the worst part is even after qualifying for unemployment benefits we still didn't start receiving any benefits until 4 months later. PRIOR TO COVID WE HAVE NEVER BEEN LATE TO PAY OUR RENT DURING THE 9 YEARS THAT WE HAVE BEEN LIVING HERE until we had no choice but to fall behind starting in October of 2020.We did everything to get assistance from the CHAP program, and we were also qualified, but it was just a process to get approved. During this time we kept our management in the loop with emails and phone calls. At the beginning we were pressured By some of the leasing agents to make a payment or we were going to be served with a notice to quit even AFTER we informed them we were in the process of getting qualified for the CHAP Program. WE ENDED UP HAVING TO BORROW MONEY FROM FAMILY to pay for one month of rent.. This was a very stressful situation especially since recently I was diagnosed with stress induced seizures., and while homeschooling two children. WelI I decided to contact legal aid and the news, because others were telling us we were protected by the CDC, and the STATE MORATORIUM, not to mention during this whole time we were already working with the CHAP Program. Furthermore, as soon as my husband lost his job due to the pandemic they tried to increase our rent by $100 after being put in a situation that was NOT BY CHOICE. DURING this time We GOT NEW Mangement. This made the situation even more uncomfortable. I'm not going to call out people by their names but I went into the office to relate some information about where we were at with the CHAP PROGRAM and met NEW MANAGEMENT for the first time , SHE WAS EXTREMELY UNPROFESSIONAL AND RUDE!!!!! SHE WAS INSINUATING THAT I WAS A LIAR AND that THEY DID NOT RECEIVE ANY EMAILS in regards to the CHAP PROGRAM, AND THAT I WAS SENDING THEM TO A WRONG EMAIL ADDRESS. This was the first time I met new MANAGEMENT I NEW Something was off about her. Furthermore, I recently was informed by the CHAP Program that our management would receive payment for our past due rent. The 3rd of the month came and I decided to call management to say they should of received payment and the MANAGER said, " well I have the check from CHAP in front of me,and I was going to contact you to inform you". I also asked her what was my balance knowing I only had the utilities as past due for the month of May left to pay, she informed me she didn't know what was my balance and that she would call me to let me know. During this time I was locked out of the rentals portal account to see the balance owed . I TOLD HER clearly I DID NOT want to pay late fees when I'm not late and being they just received payment for all late fees and past due rent. I WAS TOLD NOT WORRY SHE WOULD TAKE CARE OF IT. COUPLE DAYS PASSED AND I woke up to a 7 DAY NOTICE with legal, and late fees, even after MANAGEMENT has just received payment for all late fees, and past due rent. In addition, I was also informed that my previous lease was incorrect and that Instead of expiring September it would expire at the end of June so I would have to pay a prorated charge for the RENTAL INCREASE. CONTINUE......... read more

I couldn't be more pleased with my apartment and management. I signed my lease a little less than a month ago, and have no complaints. The property is quiet, well kept, and equipped with great amenities. My leasing agent, Sharon, is attentive and well organized and made my housing transition easy. All my correspondence and requests have been handled professionally and quickly. She followed up with me after my move-in to make sure things were going well. I feel really welcomed when I come by the office. Thank you, Sharon! read more

Great staff and amenities! Very responsive maintenance team. The grounds are clean and well kept. I love the doggie spa and dog park!

I have already reviewed The Passage Apartments because I truly am so in love with living here. I have lived here for 15 months and just renewed my lease for another 15. The reason I am writing a second review is, I had a technical difficulty with my new lease apparently we had missed a signature and it delayed lease signing. I called the front office and spoke with Randy. He stayed on the phone with me and my fiance and walked us through the entire process and was patient and helpful the entire time. I really am just always impressed with the customer service from The Passage and just wanted to give a special shout out to Randy. Oh! And also we have the best maintenance crew ever here, Patrick is amazing and has fixed multiple issues in our apartment almost immediately. read more

I moved here on February 1st. I have had a great experience with Sharon in the office. She was truly amazing and helped me so much with the whole process. Any question I had, she was there to answer. I 100% recommend working with her. I had a light go out soon after moving in and the main guy, Patrick, was so helpful and nice to me and my dog. I really appreciated his help. (: read more

I just want to express my gratitude to The Passage Apartments staff. Living here has been delightful and I feel safe in my surroundings. A big shout-out to Sharon for being so professional and gracious every time I need assistance. I also want to thank the maintenance staff, particularly Rad for always taking care of us with such a great disposition, humility, and grace. We love this property and all the fun amenities in it. Also, our apartment is so nice and spacious, with great fixtures, and beautiful views of the surrounding mountains. Thank you The Passage Apartments staff for being so awesome! read more

Passage 2 is awesome! Is supposed to be non smoking, but unfortunately, people don't follow the rules. This is not managements fault. And they do their best to remedy it. If you are by the pool it can get loud, but they do have security at night keeping an eye out for it. The apartments are spacious and all newer and very nice and clean. Management is excellent if anything needs fixing, in fact, I got extra service one day when I found a black widow outside my apartment. I called management, and Adam showed up promptly and killed the spider. All in all, a great place to live. And my view of the strip was awesome, especially on the 4th of July or New Years. Great place to watch the fire works long the entire valley. read more

I moved in about a month ago, my job moved me it was kinda hard to find a place to live that would take my job offer letter as my last 2 pay stubs or allow me to show that I made 2.5x the rent once I received my next check- however The Passage worked with me to ensure that even with my short notice move I would have a place to call home. Sam was amazing from the initial phone call to book an appointment to see the apartments. Gary took his time to walk me through 4 apartments and answer all of my questions- but in the end he became a little frustrated with me and it showed that was the only turn off hence the 4 stars.... maintenance has been here twice - each time was pleasant and the issues were resolved. There is a weird noise in the master bedroom sometimes it sounds like water draining it's not all of the time but that's the only thing I've noticed that's weird. Ohhh and it's a LOT of cats!!!! read more

I was looking at the passage Apartments as a possible place to live, and I cannot say enough about the customer service provided by Adam. He was exceptionally helpful and patient showing me the property, as well as answering all my questions over several calls. His kindness and attention to customer service was wonderful; it is this type of service that makes a community an attractive place to live. Thank you Adam. read more

We just leased at the sister property to The Passage, ONLY because The Passage didn't have anything for us to lease in the time frame we needed. However, we were so impressed with Sharon, the leasing consultant extraordinaire. She was SPECTACULAR! We were SOOOO disappointed not to be able to live at The Passage (but are definitely pleased with the sister property). It is beautiful and the service we received was incredible! We cannot thank Sharon enough for bending over backward for us. Sharon, we can't tell you how much we appreciate you read more

Rent increases significantly every year even during a pandemic. They are starting to have a serious cat problem. Be prepared to have cat scratches on your car and be woken up by cats screaming at 4 am. You will seriously be sourranded by cats everywhere you go. read more

My fiance and I have lived here for over a month. The four stars has to do with the customer service they have provided since the day we stepped foot into their leasing office. Prior to moving out to Henderson, my fiance and I toured the property on 3 separate occasions and fell in love with the floor plans. They were big and spacious compared to what we had in cali. The property is kept clean on a daily basis and you can see they keep their word when it comes to parking, smoking, and safety. Although gated, all apartments/townhomes are armed with alarms. An added bonus compared to other locations. Also patrolled at night. I have also seen local police make their rounds during the day for safety. Amenities: they have a pet spa for your fur babies, 24 hr gym, pool and spa in both phases, Bbqs all over for those warm days to enjoy a bbq, a package room to keep your packages safe! So we could not turn this place down. Dusty who was our leasing agent was not only consistent about checking about our status, but she cared enough to make sure we got into the right place. She was the only one who also called weekly, unlike other places who only wanted the money. Dusty also sealed the deal by getting us a special. We completely appreciate every thing her and the rest of the staff has done. Another reason why I moved back and my fiance joined me. She even helped us get approved on the same day. A couple of days later we got to move into our new home. So far no major issues have came up. Staff are always available to answer any questions when needed. They also take the time to build a relationship with their tenants and throw monthly activities in their club house. Neighbors are also welcoming! Location wise, they are in the middle of Henderson. You can go to where you need to go and only be 5-15 minutes away from a shopping center or places like the chocolate factory. Overall, the experience living here has been one of the best places to live in. Highly recommended if you want to restart and build on your own. read more

My boyfriend and I walked in without an appointment to tour the community and units and were taken care of immediately with great service from Randy. Randy was more than helpful regarding giving us information and providing us a tour. We appreciated the time and information Randy gave us -- with my boyfriend and I being from out of state, Randy made us feel at home and less anxious about moving. We left feeling we were given upmost service with accurate information! read more

I moved to Nevada in 2018 had my first child and another immediately after 360 days apart. I don't know what I would had done if i did not find passage apartments and there amazing staff especially sharon she is the best does the job of like 5 people in the leasing office. read more

I had a great experience moving into The Passage Apartments last month. I worked with a woman named Sharon and she was absolutely gracious and highly attentive throughout the entire leasing process. I've only been here a month, but so far so good. I LOVE the pool area and the fact that it's open 24/7! :) read more

Run away. Don't even begin the process with this company. They have no intention of dealing with anyone in good faith. They ran our credit and background check at The Paladium. They took our $200 deposit/hold fee, and then three weeks later, they call to inform us that the apartment is no longer available. They then give us another two week run around by sending us to their sister property who extracts another $50 fee from us just so they can inform us in three weeks that our background check that passed over a month ago after they already took our deposit is no longer valid because of a 9 year old ticket that was there originally. Do not try to work with this scumbag company ran by scumbags who are just out to screw you. I can't imagine what actually living in one of these properties would be like when the leasing office has no intention of working with anyone in good faith. Run away. read more

I've been living at the passage apartments for a few years now and. There maintenance supervisor Patrick has been completely professional and extremely helpful I've been in situations to where my refrigerator broke down. A few days later, I received a new refrigerator. Everything is always done in a timely manner. And you can really tell he really appreciate his job. And their Assist. Manager Lori has been so kind and professional, especially during the pandemic, there was times where we didn't know what we were gonna do but, there, office manager Lori was so understanding and helpful during hard situations. I really appreciate the office staff and the maintenance team. I will definitely and have been recommending friends and families to the passage. Because of the great customer service. read more

Just moved in about a month ago and we LOVE it!!! Our pups love the little dog park they have! The leasing staff is AMAZING! Always answers my calls and very professional. Shout out to maintenance too! The apartment is perfect and when we needed our toilet fixed after hours, they showed up within the hour to fix it. Thanks Passage team! read more

After three years of living in the apartments I finally said goodbye. Unfortunately management sucks and have no respect for anyone living above the second floor unless your the perfect resident who puts up with shit. I had majority of the issues were involved with a older downstairs neighbor and the landlords getting in the middle of it all when they don't need too. Between the cops even showing up at exactly 10:05pm due to quiet hours so the downstairs can complain. The walls are super thin and if you plan to have dogs that are bigger then 20lbs. Your basically fucked. You are basically watched by landlords all the time even after hours. (They live there and keep tabs on everyone). The apartment was gorgeous and even now I can say that I will miss the apartments but if you plan to be stalked and have letters in your door for the stupid of stupidest reason. The place was always kept up to perfection sometimes to perfect and that what the problem was. You get a letter just for backing up into a spot or you leaving something they don't like on your patio telling you to remove it. I can say I had a extremely rough time with living with someone that shouldn't be allowed on the bottom floor but it's done now and I will always be grateful for the time I did spend in my home. read more

I'm so glad that I made the decision to move here! I've been the hunt the past couple months coming from California, in search of my first apartment! I stopped here once while I was in town and Sharon made me feel right at home. Her knowledge and customer service skills of the property answered all my questions. She made the move in process very easy and has been very helpful since! read more

I would highly recommend this apartment complex to anyone who is looking to move to the Green Valley area. The staff is very friendly and professional. Sharon helped my two young sons and I find the perfect apartment for us! They even have an app to put in work orders and they are on top of it! Thank you Sharon, the boys and I are very appreciative of all your hard work! read more

I recently moved from Cali to Vegas for work. Sharon has made the entire process easy for me since day one. Seems like whenever I have any questions or need anything addressed in our unit. She's Immediately on top of it making sure it's either answered or resolved ASAP. I couldn't be any more thankful for the staff at the passage. read more

I needed to move on a super short noticed. I was greeted by Miss Sharon and she showed me around. She made my parents and I feel very welcomed. I had gone to other apartments early that Sunday and was not at all pleased with their attention towards us. At The Passage, Sharon, made me feel like a second daughter. It was about my needs. A huge part of my decision making for moving here. Not to mention they have a doggy park and pet spa for my furr babies. I was able to move in within 24hrs due to everyone's help from my paper work to doing my walk through. Adam helped finalized all my paper work was in order. I have been here a month and I love it. I would definitely recommend moving here. read more

Have been living here for 2 years now. We will be out in two days, it was a good run though. The maintenance team was really on it here. (CODY WAS THE BEST!) Sometimes they would come the same day, which was a big plus. There wasn't much noise and overall everyone seemed to be nice. My biggest complaint is the payment system. They don't take visa and when you do try to pay with a debit card they charge you a $50 fee which is ridiculous to me since there aren't very many other options. We had the same issues for 5 months when trying to pay rent. We would have to call so many different people to try to fix it, it was such a hassle. Last time I checked they were looking into fixing it, hopefully they do.. I'm sure many more people will be happy about it. I never had any issues with bugs the whole duration, just a lot of cute kittens running around. read more

Worse place that I lived in my life. Full of scorpions one time I was sleeping and a scorpion was on top of my bed . Residents bath their dogs in the swimming pool at night not safe for children When I moved out I did a professional carpet cleaning and still didn't not receive my deposit instead I got a bill over 200 bucks. Main reason that I moved out is management she micro manages u 24/7 but if is the employees parking in a cover space they ignore u can't not have more than 2 guest per resident if u do she comes and embarrass u in front of everybody . The only good thing that has their is Laurie and the maintence guys but even for that no way ,,, never again !!!!!!!!!!! Scorpions is main issue for 3 of the resident that I knew had to move out read more