5 STARS FOR KALEKA…read more Awesome customer service She is super sweet friendly, helpful and knowledgeable I went in to return an item I deleted the email from carters that is essentially the receipt ( I ordered on line) so after searching for the email and I couldn't find it I gave up and I said it's ok I'll just return it on line Kaleka was able to still assist me and help me with my return I ended up buying more things... made my purchase Then as I attempted to walk out I saw another item that cought my attention however it was not in the size I needed and Kaleka was again super helpful and ordered it for me and it will be shipped to the person I am gifting it to THANK YOU Kaleka Store is very clean and well organized Parking is easy to find I had a great shopping experience here and would definitely come back

Walked in , was greeted right away by Marissa... she went the extra mile to help us find exactly…read morewhat we needed... A+ customer service

I did a bunch of shopping for Christmas and well the deals were on fire all over the place…read moreincluding Old Navy. I saw some really cute Disney sleep shorts and for only $5 I couldn't say no but I didn't have enough for their default free shipping so I hoped that an Old Navy nearby would have it so I could just pick up. Thank goodness Old Navy at Pacific Commons had it. L O C A T I O N Old Navy is located west of 880. In the area right next to the freeway. It's near Sephora and Coldstone. There is a lot of parking in this shopping area so it's not hard to find parking. They also have designated 5-10 minute pick up only spots which I utilized when I came in. I N S I D E It does smell funky in here. Not sure what it is but it's funky. I walked in and went directly to the line for the registers as I didn't know how else to pick up an order. It said there's a designated spot. I saw a sign but not really a place to line up. S E R V I C E I did wait a bit in line as there wasn't many folks shopping the day I stopped by. It was a weekday. When I finally got to a register, I pulled up the order bar code from the email I received and they found my order and I went out right away. I did have to come back to return my order and again, I went on a weekday and although 3 registers were open, they were all busy with complicated transactions or returns. After I finally get up there to do my return, I didn't have a bar code but they were able to find my order on my account and easily did my return. That part didn't take too long. O V E R A L L Old Navy is a place I used to shop a lot as a teenager due to the deals. I find myself not gravitating to it as often as other stores but when I see a deal and cute items, I will shop here. It was easy to order online and do a store pick up. Unfortuantely wait times can vary and can cause an easy 5 minute stop to become 15-20 minutes. Again not too bad but wish it could be faster. I will definitely utilize this store in the future due to the proximity and the easy parking, but unlikely to often shop here.

Visited this store yesterday and came out as an extremely happy customer only because of the…read morecustomer service at the checkout counter. Lola did everything to resolve all queries . She was extremely polite and patient. She also put in extra effort to call up another store . She also looked into the stock in the current store and found another trouser with the same size , but a different color. Not only this, she maintained her composure while she was training a new customer associate. Kudos and best wishes to this young lady !

This boutique is such a gem! They have the sweetest selection of kids' clothes and shoes --…read moreeverything is so thoughtfully chosen, and you can tell they really care about quality and style. High end brands at reasonable prices like Stella McCartney Kids, Molo, Petite Bateau. The owner is wonderful -- so kind, patient, and genuinely helpful. She makes shopping feel easy and enjoyable (even with little ones in tow!). The store itself has such a warm, welcoming atmosphere that makes you want to stay and browse. We have been shopping here since 2003, and highly recommend this place for kids shoes - they are the only shoes and sandals my kids will wear.

The owner was very helpful in fitting our granddaughter with a pair of shoes. We would definitely…read moreshop here again.

Review #961 Posted on 10.30.25…read more I've came here recently a lot, as it's got fair pricing for clothes, and being it's at NewPark Mall, it's never busy or packed. Most recently I stopped by on Monday & Tuesday of this week. The kids & men's stuff is downstairs, then women's stuff upstairs. They've got fair deals on shirts, sweats, hoodies, pants, underwear, and other stuff too. H&M's quality of their materials I like as well. As long as their pricing stays fair, I'll keep coming by.

the tall girl with curly hair will follow you around and act like she's " busy " lol, was trying to…read moreshop around the store and swore she followed me and acted like she was putting clothes away. It was uncomfortable AF, definitely takes her job to serious lmao.

5 stars for the service, but what fell short for me was the selection (+pricing)…read more I purchased tickets for the VIP event because I saw a Rhea Lana event in another state and how HUGE it was, so I was super excited when I heard about an event happening here. The event this year was at Newpark Mall in the old Hollister store. It was a fun event, the host was super nice and her kid was really cute! They had beverages and snacks for us, and we turned out to be the only visitors for the first hour xD However, the items for sale BARELY filled the front of the store, and I don't think I saw anything below $5. I did purchase a few things, but I did think I could've gotten a better deal and found more things at Once Upon a Child (which is nearby). Also, the event page said that children weren't allowed, but the visitors who did arrive brought their children... I guess I didn't need to find a babysitter after all. Overall, I would go again, but maybe I'd wait until it's a bigger event.

Minus one star because my sister ending up having to throw away the paw patrol backpack she bought…read morehere because it was disgusting on the inside. I recommend they check the items being sold better.

Needed some inexpensive shirts for my grandson today. H and M didn't have any and the Children's…read morePlace was a total mess. Carters is so well organized with friendly sales associates and a very nice sale. I got really cute long sleeve shirts for this cold weather. Zach was a big help!

I came shopping for my newborn and found so many cute things and there was a nice sale happening as…read morewell. I found a lot of things I needed and I'm glad because I didn't want to wait for shipping. I came with a new Carters credit card and I didn't know I was suppose to activate it before. The young lady at the register was nice and patient and told me what I needed to do to use my card that day.

It's a big mess! Merchandise is all over the place, so messy and o saw only 2 associates…read more Can't shop there.

Very disappointed in return/exchange policy!…read more I've been a loyal Children's Place customer for many years, but this recent experience was incredibly frustrating. I purchased about $75 worth of items in-store, only to realize once I got home that the same items were significantly cheaper online. Three of the items were for my son to wear to school the next day, so I couldn't just bring them back. I tried calling customer service, but they were already closed. The following day, I returned to the store to ask about a price adjustment. I was told that they don't do price adjustments--instead, I would need to return and repurchase the items, but only if I had them with me. Unfortunately, my son was literally wearing the clothes to school, so I was only able to return and repurchase one item. That means I lost out on the savings for the others, which is really upsetting. It feels unfair and honestly like I got robbed of my money. Moving forward, my new rule of thumb will be to either order online for same-day pickup or price check at the counter before purchasing anything in-store.

I ordered online from this company. They took my money and did not ship my item. They have not…read moreresponded to multiple emails or telephone calls. I AM DISGUSTED and am in the middle of finding out how to report them to the police, the credit card company and for internet fraud. DO NOT ORDER FROM THIS COMPANY.