I was in the mood for a sweet treat and thought I might try out Desoto. Now this was only my 2nd…read moretime ever going, but I don't quite remember the 1st ( as it was YEARS ago) so I'm kinda a first timer lol. It's a decent size space, but it isn't utilized the best. There are lots of tables and chairs, which makes it hard to navigate when occupied. Luckily when I went there were only a few people inside. I was greeted, but not much more. The young man asked if I had been helped and when I said No, he stopped to assist. I had questions and he answered and then I placed my order. Interestingly enough I have had a sno cone where the businesses charges for more than 1 flavor. ‍ It didn't take long to make and had good taste, but nothing special and for the price I wanted spectacular. Probably be a while before I go back, but not a bad option.

Great customer service! That was about the only great thing here, she let us sample a bunch and was…read moreso nice. We tried the ice cream and were both disappointed, it just tastes really cheap like they use low quality ingredients. And the texture is a little icy, not very creamy. It reminded me of the lowest quality store bought ice cream you could get like Blue bunny. I'm not sure what they're doing or how they are making it but they could use a different recipe, and better add ins. On top of that they have way too many flavors, if there were fewer they could focus on making those few flavors the best. I'm not sure how good the snow cones are but maybe we'll have to come back to try those. The restaurant is also kind of crowded with tables in random spots, it's not organized well at all. Overall just disappointing.

Always a great experience at Menchie's! Love missing all their yummy ice creams with the fabulous…read moremix ins. Love the caramel mixed with cheesecake and some cake batter. As if that's not good enough, top it with Oreos, cheesecake bites and cookie dough bits and you have a fabulous after dinner treat! Give them a try if you are ever in the area. You will not be disappointed!

This is, well, I think I'll call it a step up from TCBY. I think yogurt for yogurt it's about the…read moresame. However it's the toppings where we begin to see a difference. Probably number of toppings wise you're looking at a pretty even match I'm but it's the quality of the toppings where Menchie's really pulls away. The toppings are good quality and in good shape. What I mean by that is they are fresh and not stale. He'll, I watched one of the girls working there go get a tray of fresh strawberries from the back and come out front and start slicing them for toppings. No mass produced delivered in a #10 can packed in gross sugary syrup strawberries. No sir or ma'am these were fresh and sliced right before my eyes. Almost makes me wish I had gotten some instead of cookie dough balls. It was relatively quiet in here on a Saturday afternoon. Everything is kind of a variation on green and pink color scheme wise I felt like I was in Elphaba's and Glinda's (the "Ga" is silent) room at Hotwa---- errr I mean Shiz.

I order some cookies through their app they never came and I called the store repeatedly and they…read morenever answer I even called wet Willy next door and they said that the open light was on and that they were not busy after waiting over 3 hours I just cancel my order

Great Customer Service!!! The Manager Was Great & Made Sure I Was Well Accommodated & Very Generous…read more& KCookies Were Fresh Upon Delivery & Great Communication 10/10 I Would Definitely Order Again!!!!

If you're craving ice cream, this is one of my favorite spots in the Memphis area. I took my son…read morehere, and we both had a great time. The staff was friendly, the store was clean, and the ice cream was just as good as I remembered. My go-to order is the Chocolate Devotion, and it never disappoints. The rich chocolate ice cream mixed with brownie pieces, chocolate chips, and fudge is hard to beat. Watching them mix everything together on the cold stone is always part of the experience. Whether you're stopping in for a family night, a date, or just treating yourself, this place is worth the visit. The quality is consistently good, the portions are generous, and every bite is packed with flavor. If you've never tried the Chocolate Devotion, do yourself a favor and order it. you can thank me later! Highly recommend! ‍

My daughter, granddaughter and I went for our first visit today and the young man who made my ice…read morecream misunderstood and made my order incorrectly When I approached for a redo, he rudely refused. Fatima saw this and immediately remade it and was so pleasant and helpful! She truly turned what was shaping up as a bad experience into an excellent one! Way to provide excellent customer service Fatima we will be back because of !

I've had consistently good experiences at this TCBY. The customer service is always friendly, and…read moresomeone is usually available to help right away. They have a good variety of frozen yogurt flavors and toppings, the shop is typically clean, and it's a cute place to stop for a treat. My only complaint is that one of their best non-dairy flavors has been unavailable for what feels like about a year because that machine hasn't been working. The staff recently mentioned they're ordering a replacement machine, so I'm hopeful they'll have more non-dairy options available again soon. Overall, it's a great spot with good service, a clean environment, and plenty of tasty options. I'd definitely recommend it!

I went to this location on March 4, 2023. It was a good way to end the day hanging out with a…read morefriend. I haven't been to TCBY in a long time, so it took me a little while to choose what I want. The lady at the counter was very patience with me and my friend. I decided to get the Banana Split with, Strawberries and Cream, Butter pecan, and Rainbow Creme Ice cream. For the toppings I had Nerds Candy, Sprinkles, and Butterfinger. All the flavors just blended really well together especially the Nerds Candy with the ice cream.

They are very soft inside the inside and sweet on the outside I also didn't have to wait they long…read moreand they have great manners

I abso love the cookies! they are sweet and crispy. the designs are creative and absolutely…read morebeautiful

Oh my goodness!! What a hidden treasure!…read more I have to say this first, the service was fantastic!! Everyone was so nice and professional. Second, the snow come was amazing ! I had the cherry snow one with vanilla ice cream. My husband had the wild strawberry and vanilla ice cream. The ice cream was creamy and there was no holding back on syrup for the snow cone. The ice wasn't the crystal ice but the true shaved ice. This was such an awesome treat while visiting Memphis!! Thank you so much!

his is a cool spot for the Whitehaven area. They not only have a variety of ice cream and snowball…read moreoptions, but that old school candy lady style food too! I had the Bob Marley. It was really good. You actually get a lot of bang for your buck. I literally could not finish eating it...it was HUGE! The service was fast and friendly even with them being super crowded. We were pretty much in and out! The establishment is also super clean and sanitized. I can't wait to go back and try the cheesecake snowball! My friend had it and said it was amazing. When I am in the area again, I will be back!

My in-laws and I recently dropped by here to sample some of the cookies. I was pleasantly…read moreimpressed at the variety and quality of the cookies that were sold here. Sugary sweets aren't something that I ought to have very often, but I was happily susceptible to peer pressure. I'd return here again (with my extended family), and recommend this store for those who crave comfort cookies.

I typically love coming here primarily for the pretzels…read more However, I'd have to say that my most recent experience wasn't the best. To note, customer service is always great, but when it comes to warm items, I feel every customer should have "fresh" and "fully cooked" items. To my surprise, when I made it to my destination this is what I found; an undercooked "doughy" pretzel. I immediately tossed. Great American cookie, going forth, please check items to be sure they're fully cooked.