We boarded our pets at the Pet Lodge for 2 days/3 nights in March 2026. On the day that my husband picked up our pets, he placed the leftover food for our dog's stay on the kitchen counter. I immediately noticed a very foul odor coming from the container that had our dog's food in it. The smell was awful and I could smell it before I even opened the container!! When I opened it, the smell coming from the food was horrid! It had obviously spoiled. This was fresh chicken that my husband had cooked the day before we took our pets to the lodge. When I spoke to the manager on duty to inform her of this, she stated that she didn't know how that could have happened, but that she would talk to the staff. I told her that the food had to have been left out for a long period of time or the electricity to the refrigerator must have gone off, for the food to have gone bad that quickly. To be able to smell the rotten food without even opening the plastic container, was pretty bad. I regret that we had not taken the rotten food back to the Pet Lodge immediately to allow them an opportunity not only to smell the rotten food, but to explain to us how this could have happened in person. When our dog came in the house that day, she was not herself. She obviously didn't feel well and was not excited to see us like she usually is. This was very concerning! She continued to be very quiet and acted strange for the first 2 days after returning from The Lodge and she also had very loose/runny stools for a few days. I also found a can of cat food in our cat's belongings bag that was NOT a food that we feed our cat. Our cat is on a strict renal diet, has special food and it was made clear to the staff that he could only eat the food we brought and that he could have NO other food. He could literally get sick and go into renal failure from eating the wrong food. The manager was unable to explain how someone else's can of cat food ended up in our cat's belongings bag, and she assured us that they didn't feed him any food except what we had brought. I do not trust that! I was not satisfied with the manager's responses on that day and asked to speak to the owner. The owner called us a few days later. I would have really appreciated getting a call from her on the same day, but that didn't happen. The owner was very defensive in her tone when I told her what happened and made her aware of the rotten food that our dog had obviously been fed and of the strange cat food in our pet's belongings bag. She told me that all of their staff are trained to give fresh, refrigerated food a sniff before feeding. There is NO WAY this could have happened! Like I said, the owner was very defensive, didn't seem to care what I had to say, showed no concern for our pets and she never accepted any responsibility for what happened. She also said that the electricity had not gone off during our pets' stay and that the refrigerator was working fine. That tells me that the food was left out for a long period of time. We will NEVER take our pets back to the Pet Lodge, Fort Valley again - and I hope those who read this will make other arrangements for their pet. I have nothing to gain by writing this complaint, other than to hope that no one else's pet is taken there and given the opportunity to be treated in this neglectful, unprofessional and potentially harmful manner. read more

I was a former worker here But never in life had I witnessed a owner throw a dog of the table and border line choke them out because they didn't like there nails being clipped . I was being trained by a girl and we washed a dog then it was time to clip the nails I could not do it as the dog was nipping and trying to bite me when I did it , the trainer could not get them done either (might I add this dog wasn't trying to take anybody hands off it was only nipping with force of like 4/10 he Simply wanted us to stop he wasn't not just a aggressive animal ) , she called the owner in there and she attempted to cut the nails and the dog snapped at her . Instead of putting a mussel on the dog as they where on the wall DIRECTLY BEHIND US, I assume she was in a bad mood and popped the dog in the face , slung them off the table by there lead (which was about 3/4 feet tall) into a wall. Then had my trainer hold the lead in the air choking this poor dog to the point where when she let go the dogs eyes where red from blood circulation being cut off . And I could tell this was a normal occurrence as the trainer didn't even bat a damn eye lid. THIS DOG WAS NOT AGGRESSIVE THIS DOG WAS SCARED AND NERVOUS ! It was such a unreal experience and traumatizing to witness , I do not even trust my own animals being left alone with people at vets or groomers anymore due to this. That poor owner had no idea what there baby had endured . We had to re wash the dogs lower part as the dog had used the bathroom on him self due to how scared he was , as well as multiple nails where cut to low and he had blood on his fur. This upsets me because not only is it the most cruel thing I had ever witnessed happened to an animal but I have a rescue dog who is not all the way there and is very nervous and easily frightened and the idea that she would have reacted the same way and could have been treated how this dog was treated makes my blood boil. And let me also make it clear that I am not just a bitter ex employee, I have worker for other grooming/ boarding places and never would I lie about something like this . Regardless of it was one time occurrence and the owner just had a bad day and lost control . This was ridiculously unexceptional, PLEASE! PLEASE! do not take your animals here . DO NOT RISK IT . read more

I used them often. I took my little dog there and the shaver burned her neck. We went to the vet twice. I understand things do happen but when I called they said they would talk to the owner of the facility who groomed her. I called them back and was told maybe it was fleas. Yep, it's taken me about a year before writing about this. It was not a good experience. read more

I boarded my fur baby at The Pet Lodge for 4 days. I dropped him and 4 bags of fresh pet food off. When I returned to pick him up I was told he had diarrhea and that it came from him not coming with food and that the change in his diet messed his stomach up. I quickly cut her off and told her I DID drop him off with food. As much as I love my dog, I would never take him somewhere without his own food. He has had NON STOP DIARRHEA! he's never used the bathroom in my home and when I got up the next morning I was so surprised by the smell and that he used the bathroom EVERYWHERE IN MY HOME!!! I was livid! I don't understand how in the world he finished 4 bags of food in four days! I didn't even get a clear answer as to why he was given the food they provide when I clearly dropped him off with food. I will never use this place again. I mean EVER!!! read more

We just took our 5 year old red bone coonhound here and they were amazing. So friendly and welcoming. We will be taking her back for her grooming moving forward! Loved them! read more

This place is horrible they mixed up my dogs food bowl and blanket with some other dogs and he had a huge hot spot that no one told me about I would never recommend this place if you love your animal you would not let your animal stay here. read more

I used them for the grooming and they took good care of our lab every time. We got her shaved, bathed, clipped and brushed. No complaints! read more